Mercure London North Watford Hunton Park Hotel 4 stars

Hotel well situated for our visit and plans and comfortable. Experience was not all we hoped due to severe staff shortages, badly stocked bar and basic menus devoid of real choices.

Carpets stained, miserable staff, not welcoming at all. Asked for 2 champagne glasses and 2 extra pillows (was my 20th wedding anniversary). Took 4 hours to arrive. Glasses where not champagne glasses. We did however enjoy a meal in the hotel restaurant. We wanted room service but after 8 attempts calling and nobody picking up we went to the restaurant. Also wanted a coffee, but machine was broken. Next day no room at tables for breakfast so had to walk to and from the restaurant to the bar. Asked for a bucket of ice to be sent to the room. You would have thought I had asked for her kidneys! Anyway no bucket arrived after 3 hours so went to bar to get it myself. Paid for dinner at the restaurant as part of wowcher deal. However restaurant was closed. Ended up having dinner at the bar. Very disappointing way to spend our 20th wedding anniversary to be honest. Will not be coming back

We attended a lovely wedding, but found the hotel stay overnight less than enjoyable. We were surprised at the standard of accommodation which seemed more budget hotel suited than Mercure should be. The rooms were tiny, dusty and not overly comfortable. There was zero sound deadening and in particular the thin doors allow all corridor noise in overnight. You can hear conversations (and even toilets!!) from adjacent rooms. Some rowdy guests on the first night had us awake half the night and we had to attend the wedding exhausted the next day. Breakfast was quite poor - limited selection, no fresh fruit, and kept running out of supplies, including coffee. It’s a shame - it’s a stunning main building and grounds, but the annexe rooms, hygiene and noise really let the place down.

Generally a good stay, but from booking to check out it’s apparent that the hotel is short staffed and staff aren’t adequately trained. When I tried to book the room on the phone no one at reception knew how to book a room using the wedding discount and were extremely slow to respond to emails if at all. I eventually had to book through Laura, the booking coordinator. Breakfast was chaos - the small breakfast room was not big enough to accommodate the number of guests - we had to take our food abd eat elsewhere. The one member of staff who was managing the breakfast service was a bit frazzled dealing with the number of guests albeit she was doing her best. She also wasn’t aware of when breakfast service finished. Check in/check out was quite time consuming and a large queue had formed as a result. We also would have liked to enjoy the pool on Saturday morning, however a swimming class was in progress and no one on reception knew how to book a slot in the pool. The room was fine - had everything we needed. The one thing I would say is that the walls are paper thin and you can hear everything going on in the hallway. Overall a good stay, but could be greatly improved with a few tweaks.

First of all they use pictures of the Manor House to draw you in, the rooms are not in the Manor House they are in a small building next to it. The room I payed for was the ‘Superior Double Barn Block’ which on the website looks lovely, well.. I wish I could attach photos to show you all what it’s really like because it is criminal to have rooms that small especially for the prices they are charging. Not only was the room tiny and absolutely not what they are advertising, but it was FILTHY! The bathroom had so much dirt on the floor, Mark’s where people had left toothbrushes dripping in multiple places, there was hair both in the shower tray and on the bathroom floor, mascara marks and hair in and on the bed sheets, sick stains on the carpet in multiple places, the room was also overlooked by the car park and main road into the reception area so we had to have the blinds down the whole time as everyone walking past just stare into your room. After being absolutely disgusted I took photos and went to show the receptionist, who then called the manager, after seeing the evidence of this they offered to try and get the room cleaned. At this point we didn’t want to be there so we went out for dinner, came back around 9pm and the room had not been cleaned, I went to reception and asked for fresh bed sheets, the receptionist looked confused but he got them and offered to change the sheets for us. The next morning we decided to leave (was supposed to be staying for 2 nights but didn’t want to after our experience). The manager offered us a 75% refund and a complimentary stay at a later date, I took the refund (The money is not back in my account as of writing this review, but it has only been 2 days since the refund was supposedly issued) and we refused the free stay, we will never go back even if it was free & there was no way I was going to sell the stay into someone else! Luckily for the hotel the managers and receptionist are very kind, understanding and helpful but apart from that it is an absolute joke. DO NOT STAY HERE UNLESS YOU WANT TO BE DISAPPOINTED! Such a shame, I booked this hotel as me and my partner was going to Harry Potter world for her birthday and this looked the nicest in the area, i can assure you that it’s not. The Manor House is lovely (but you can’t go in/around there unless you are part of an event), the hotel is awful. I think if the room was at least clean we would have stayed the extra night, but everything adds up and we just didn’t want to be there anymore. Another thing, when we first arrived and tried to check-in the receptionist asked me to sit in the bar area as she was super busy and would come to get me as soon as she was ready to check us in, so we did.. 50 mins later we decided to go back to reception only to find that the girl that told us to do that had left her shift early and not told the receptionist that was replacing her that there was people waiting at the bar area, of course when we explained this to the receptionist who took over from her she was very shocked and apologetic, it was not her fault so we just dealt with it but as you can imagine I was pissed off from this point and then everything else from our experience added on top of this makes it a 0 star rating from me. I will add that the receptionist’s that did deal with us, day time and night time shifts were amazing.

Every member of staff we encountered was polite and welcoming. The wedding areas of the hotel are well presented but the same can’t be said for the hotel. Carpets are old and stained, bedrooms are in need of updating as doors and units are marked or stained. The bathroom although small, had all we needed and the shower was excellent. The restaurant was closed and we were offered the full menu in the bar. Again waiting and bar staff were polite and welcoming. The food goes as follows: Natchos.....hot and tasty Salad with feta, watermelon and a couple of other ingredients.....totally tasteless as no dressing and very little bits apart from rocket. Chips....lukewarm Beetroot and goats cheese pizza......most of this cardboard pizza as left. It was totally tasteless with one piece of goats cheese per slice that had the consistency of rubber. Eton mess.....never could you call this defrosted meringue with a bit of cream and runny fruit an Eton Mess. I spoke to a member of management about my experience the next day and she said she would pass it on to her manager and offered us dinner that night. I politely refused....we ate in an excellent pub nearby. I spoke to her later that evening and she said the manager had spoken to the chef but no recompense could be offered as we had used an outside voucher. My concern was that no one else received the awful food experience we had. She dealt professionally and politely with my complaint.

Our stay got cancelled a few days before we were due to stay with you as the hotel decided to host a wedding instead that was moved from the sister property. Instead of booking and paying for the alternative hotel that was offered and refunding me the difference. I had to pay for the new stay and have been chasing a full refund for our original stay.

- no big towels in room and nobody on reception to raise this with. - told big towels would be brought down to pool; they weren’t so had to run through hotel in my swimsuit. - Pool changing rooms were horrible, no lockers and unisex. - No jacuzzi or steam room as per website description. - Staff at dinner were highly unprofessional, one girl kept boasting about it being her last night. - Spent over 2 hours at dinner for a starter and a main - 1 hour for starter and 40 minutes waiting on our mains being cleared and getting the bill. - Ordered a second round of drinks, never came. Starter came out wrong as well as my partners main. - Not asked once how our food was. - When we checked out we weren’t even asked how our stay was and I’ve been trying to find a complaints procedure since we came home with no luck. - Hygiene and cleaning need work; condom wrapper on floor of bedroom from previous guests.

nice hotel, but not very clean. food good need more selection

Very nice stay, expected for the wedding guest staying in the rooms around us as they knocked on doors and shouting until 3 in the morning.

Came for one night with my 13 year old daughter. I was looking for a hotel with comforts of a hotel and that is what I got. A lovely room, modern and clean, modern bathroom, dinner in a restaurant and breakfast. I would come again.

After reading all the reviews online I was very worried about our booking. I booked this through the Wowcher deal website and when I couldn't get through to the hotel themselves I was also very worried. However I emailed someone who booked us in and away we went. It was actually a really nice get away, breakfast and dinner included in our voucher, staff were helpful and polite. Our room was clean and comfortable for the two of us. We were nervous about using the pool as it was the summer holidays but it was completely empty. We overall had a lovely break.

We had a fantastic stay at your hotel. The staff are courteous, friendly and helpful. The room was lovely, clean had a great view of the grounds at the back of the hotel the bathroom was well designed with a fantastic shower. We ate in the restaurant both nights and the food was delicious. we used the on site indoor swimming pool which was lovely.

Very disappointed. When arriving an hour and a half after our check in time our hotel still wasn’t available as it was getting cleaned still. We were then relocated to a room with two single beds in. Which we were not happy about as this was intended to be a romantic weekend away. After going to the front desk they then apologised and we were asked to wait until our room was cleaned. We were given a complimentary drink for this inconvenience. 30 minutes later when we finally checked into our room there were no clothes hangers in the wardrobe so we couldn’t hang anything up. On the back of our bathroom door was a clothed hanger for a towel that fell off bringing the wall plugs with it as well. The whole cleanliness of the room was very below average. Our room was right next to the door which went into the main hallway which made our sleep awful and very disrupted! I tried to change the temperature of the room as it was very hot but couldn’t seem to work the thermostat which interrupted my sleep even further! I booked a bed and breakfast which the website told me I would have the choice of many breads, pastries, smoothies, yogurts, cereal, musli and all of these had been used up we went an hour before the breakfast closed which I was very unimpressed by. I would expect the hotel to supply what they so proudly offer. They also on their website offer a swimming pool, jacuzzi, steam room and sauna. The only thing the hotel had was a small swimming pool which the changing rooms were unisex and had no lockers for your possessions. The showers over flooded in the very small cubicles supplied. The unisex changing rooms made me feel very uncomfortable as they weren’t ever big enough for everyone to spread out. It was cramped and again unclean and unpleasant. The website was very good at making the hotel look beautiful and outstanding but this is brilliant marketing the hotel has the potential to be beautiful but quite frankly , The whole place seemed quite cheap which surprised me due to location. The cleanliness of the hotel in my opinion was below average. Also the staff are very untrained and don’t have a clue where things are located between them. All and all this hotel is okay for a stay where you’re not expecting much at all but a place to sleep. But due to circumstances, false advertisement, and poor up keep of the rooms I am unfortunately writing this review.

We were due to stay for a birthday but the event was cancelled. We still intended to stay and contacted the hotel for a food menu, never bothered getting back to us so we cancelled. Had too wait nearly a month for the refund. Hotel didnt take calls and 3 calls to customer services whonwerent that helpful. Hotel then claimed not to have bank details for refund. Now they ask for a review of my stay when we cancelled drinks of incompetence.