The Retreat Palm Dubai MGallery by Sofitel

The Retreat Palm Dubai MGallery by Sofitel 5 stars

Customer review rating (ALL Rating) 4.5/5 1,146 reviews

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Hotel extras

  • In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe

  • All-Inclusive Wellness Retreats

  • 360 degree wellness programmes and packages

  • Healthy food and beverage options including vegan and paleo-friendly dishes

  • Daily wellness and fitness activities

ALLSAFE approved hotel

Hotel location

The Retreat Palm Dubai MGallery by Sofitel

East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237
Dubai
United Arab Emirates

  • By plane

    DUBAI INTL At 40km / 24.85 miles - Shuttle paying

GPS:25.139515, 55.142383

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,146 reviews

TripAdvisor Rating  4.5/5  3,317 reviews

Certificate of excellence 2022

Great Staff, Amazing hotel!

TripAdvisor rating 5.0/5

Shae1993 Couples - TripAdvisor review

Sofitel Mgallery palm Hotel was nothing but amazing. The staff both suited and in blue shirts were very efficient, attentive and HARD WORKING. They all go above and beyond for us and the rooms were so relaxing and CLEAN! Very modern, comfortable and reflective of a 5 star hotel! Humza was so lovely and other staff whose names I didn't get, were so happy to help and very polite! I hope this review is reflective of how amazing the staff were and how much I appreciated their hospitality so pay reviews should take place for them! Beach was clean and always lifeguard and support around. Buffet breakfast was a delight! Couldn't get enough of how delicious everything was and the various options they cater for all. Gyms were so clean as was the spa and air con was sooooo great to come back to. All in all, I'm happy with my stay and will be looking to come back to this hotel. Thank you again to the wonderful very hard working staff. You all deserve pay raises.

Dear Shae1993, Thank you for making The Retreat Palm Dubai MGallery by Sofitel your resort of choice and for taking the time to share your feedback following your recent experience staying with us. We are thrilled to learn that you were very impressed with our resort, your accommodation, the quality and variety of food in our different restaurants and on top of all our warm hospitality. Positive comments are very motivating for our team especially when you mention the names namely, Hamza as it helps us in continuing to strive for excellence in everything we do. Hamza and the entire team at the hotel will be grateful to read their efforts have been recognized. Thank you for recommending us to future TripAdvisor travelers visiting Dubai. We do look forward to welcoming you back soon and create many more memorable experiences for you. Sincerely yours, Samir Arora General Manager

Everything great, but..

TripAdvisor rating 1.0/5

metty1962 TripAdvisor review

I stayed at this hotel on vacation from 4th July, 2022 till 17th July, 2022 with my familly. According to the revew I would rather give this hotel 100% positive rating, but the problem was the management of the hotel by a reception manager, who was on a duty, who ordered me for an unexpected fee from 350.00 UAE dirhams (around 100 €) to pay for the disinfection of the room 411, as I was diagnosed with a positive PCR Corona test without being sick or showing any Corona symptoms. I covered my expenses for the PCR test which I have needed it for Abu Dabi tour. Unfortunately, my trip to Abu Dabi was cancelled, so I had to stay isolated in hotel room 411 until the PCR test came back negative, which took two days. As a guest of the hotel I have not been made aware of these hotel regulations in writing or in any other form, which they don´t possesses. I was insisted to pay for the disinfection of the room without providing a Receipt for what I have to pay. I really felt ripped off in this case. Payment was made by credit card with no indication of what the money was paid for. Who disinfected the room? If a specific company has disinfected the room, the hotel would be offered an Invoice with the date and the time when has been done. So far I have not been offered any Invoice Confirmation from hotel at all. This is a bitter experience it occurred to me from the 5 star hotel. This hotel should be classified in a lower grade of star. I would strongly recommend the visitors who choose this hotel for their vacation to be careful for the unexpected fee that they should cover the costs themselves in case of illnesses or infectious diseases for the disinfection of the room, after leaving the hotel. Before writing this review, I have sent two Emails, adressing to the cluster general manager sir S. Arora (Samir Arora). There was no reply from him. Then, I sent the next Email the 3rd one, again no response! I just wanted the Invoice Confirmation from the hotel for what the money was paid. Without success! Another problem was with the room of my son. He had a separated room alone. He was offered the room 401, which the entrance door to the room was malfunctioned. Anyone could go inside the room with a light push without a keycard. I opened this room very often and my son was inside and asked me how I got inside? I said to him very easy. I´ve just pushed the door and I was inside. He couldn´t beleive it. After that we went to the reception desk to complain about the defect door, A personal of the hotel was sent to arrange that, but without success! The door didn´t work again. My son was in this room till the end of his holiday with a defect door without offering him another room. Very bad service! It is really a pity to write a negative feedback for a hotel with 5 star. You expect more from a hotel consisting 5 star level. I don´t recommend this hotel to any new visitor. If you skip these issues-unexpected cost and the defect door, the rest is seemed to be everything ok. The service staff were really friendly, the room very clean, the kitchen very rich in dishes and a good service. I met really good service people there. Everything was great except this unexpected charge and a malfunctioned door of the room without prior knowledge which caused inconvenience. I hope this review will help them to improve the scenery of the 5 star hotel so that the guests will feel the taste of the high star level of this hotel. Thank you for the time I have spent with you!

Outstanding

TripAdvisor rating 5.0/5

CK081413 Couples - TripAdvisor review

We stayed for a special event and The Hotel was great, staffs are attentive on your needs. They make sure your expectations been cared especially Ms.Nikki of Guest relation dept. Thank you for a warm welcome and beautiful smile. Definitely will return next time.

Dear CK081413, Thank you for choosing The Retreat Palm Dubai MGallery by Sofitel as your choice of hotel when in Dubai. I am sure our entire team were pleased assisting you, as much as you enjoyed your stay with us. At our resort, we make sure our guests are taken good care of and are provided with top-class amenities and services to ensure that they leave the hotel with a smile and a memory to share. It gives us immense joy in knowing that we were able to create a memorable experience during your stay. Thank you also for the recognition of our heartist, Nikki from the Guest Relations who went beyond to ensure you had an enjoyable stay. Once again thank you so much for choosing our resort in Dubai. It has been an immense pleasure serving you and we look forward to welcoming you back again soon. Graciously yours, Samir Arora General Manager

Amazing experience.

TripAdvisor rating 5.0/5

D7300ULguilhermeb Families - TripAdvisor review

It was wonderful yoga experience on fitness studio with Vishnu. The staying at the hotel was amazing, they have nice pool and two marvelous restaurant. The staff was helpful and friendly and provides me a magnificent staying.

Dear D7300ULguilhermeb, Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel and for the excellent rating on TripAdvisor. The team and I are grateful for your kind review, particularly for praising the efforts and talent of our Yoga coach, Vishnu. Your compliments on the hotel facilities but most of all our dedicated employees have been shared with the team. All these, for sure, will further inspire the team to constantly do well. We certainly look forward to welcoming you back for another relaxing experience at our resort. Yours sincerely, Samir Arora General Manager

Vacation Trip

TripAdvisor rating 5.0/5

Korfi_95 Couples - TripAdvisor review

The hotel was very nice. We would like to highlight the super nice family staff. I can only recommend the hotel. the food is delicious and the cleaning staff is very clean and thorough. Our waiter Islam was super and 24/7 carrying about us.

Dear Korfi_95, I would like to thank you for providing your valuable comments about the experience you and your family had at The Retreat Palm Dubai MGallery by Sofitel. It was a great pleasure to read, that your family enjoyed their stay to the fullest. We are proud of making you feel welcome and your compliments have been shared with Islam as well as the rest of the heartists at the resort particularly the housekeeping team. Looking forward to seeing you here again. Yours sincerely, Samir Arora General Manager

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Other web-users rate our hotel

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  • 36 reviews 7.4/10 WiFi
  • 1,718 reviews 8.3/10 Food
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