Novotel Leicester 4 stars

Customer review rating (ALL Rating) 4.6/5 733 reviews

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Novotel Leicester - Image 1
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2 Great Central Square, LE1 4JS LEICESTER, United Kingdom

Description

ALLSAFE approved hotel

Hotel extras

  • Onsite car park chargeable £10 per 24hr

  • Fully-equipped gym

  • Restaurant with a heated outdoor terrace

  • Central location close to sports centres and stadiums

  • Walking distance from Leicester Railway Station and city centre amenities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Novotel Leicester

2 Great Central Square
LE1 4JS LEICESTER
United Kingdom

GPS:52.636879, -1.139759

Telephone
Fax +44 116 482 0440

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

NINEB

NineB is situated within the Novotel Leicester. Delivering quality food and service with some locally sourced dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  733 reviews

TripAdvisor Rating  4.5/5  109 reviews

Certificate of excellence 2023

Bad Accommodation

Customer review rating 1.0/5

Pnar Business - Confirmed reviews ALL

I stayed 4 nights at Novotel Leicester. My room reservation was done for a Superior King Size Bed Room by my company, PepsiCo. When I checked in, the receptionist gave me a Standard Room Twin Bed Room! I was too tired due to an overbooked flight and waited 15 hours in the airport so I just slept at first night so as not to be in any discussion. I called reception times and times, to request laundry bags because they did not exist in the room, and it was really hard to reach out to them! Anyway, I walked down to request directly the laundry bag, the receptionist mentioned that "if you have the laundry request paper, laundry bag should be there. Just check I know it should be there" Can I be stupid? I was saying "There was not any bag, I checked in detail" but she insisted "No, it should be there". In the end, there was no bag in the room and before sleeping I requested to have it because in the morning around 6 a.m. I would leave the hotel. But guess what? I waited 3 hours! During this period, I also called reception to request water and slippers as well. Just my luck, they answered in 3rd one. but the answer was just "Your room is not in that classroom and we do not provide water and slippers to your room". One day after, Aman Sirpal, proposed to ask their housekeeping team to convert your room to a Double bedroom instead of a twin which was an AMAZING IDEA, right? They got superior room payment but were given a twin-bed standard room. I did not accept because I had the same reservation as my colleague and the room for her was Executive Room. When I said that "this was unacceptable, our assistant was also researching why I faced this issue; Aman Sirpal, proposed to change my room to the Executive Room with water slippers and a bathrobe for you. I should not have been in that conversation. I should not have spent my time fixing these issues. Novotel Leicester just tired me. And the last one, on my 3rd night, there was a dirty towel in my room and they put this towel in my room as a clean! I just sent the photo via e-mail to Aman Sirpal not to be in any more discussion with your team in Novotel Leicester but it was really really unsatisfied accommodation.

Dear Senel Pinar C., Thank you for taking the time to tell us about your experience at the Novotel Leicester. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. My night team were right in not providing water and slippers as we were unaware of the issue at that point however there is no excuse for missing laundry bag in the room and I have taken this up with my head housekeeper who was very apologetic about the issue this caused. After your conversation with Aman, we believed everything was sorted as you sent a thank you email to Aman thanking him for resolving the issue. Also, can you please remove Aman's name from your review as this is not his fault and his name should not be used publicly with his permission. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kind regards, M Singh Hotel Manager

Pleasant break from the 'norm'

Customer review rating 4.0/5

Neil Couples - Confirmed reviews ALL

Relaxed and comfortable

Dear Neil B., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. We will share your comments with our team as we strive to continuously improve the quality of our services. All our fridges are working but we only provide complimentary bottles of water in our Executive rooms and Suites as per the Novotel brand standards. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Novotel Leicester

Generally high standards but some misses

Customer review rating 3.0/5

Richard Business - Confirmed reviews ALL

Room 215 had no desk or chair, just a gap where they could have been. Window was narrow and looked out onto a blank wall 3m away with no visible sky. Apart from these issues the standard of the finish was good and breakfast was good.

Dear Richard B., Thank you for taking the time to tell us about your experience at the Novotel Leicester. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. As per Novotel brand standards, we only have desk and chair in our Executive rooms and Suites. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Novotel Leicester

Great Stay

Customer review rating 4.5/5

Mojo Families - Confirmed reviews ALL

Hotel is in great location in Leicester - very close to the centre of town. Modern, well maintained hotel with friendly helpful staff. Breakfast was excellent and the gym, while small, has lots of equipment.

Dear Joe M., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, M Singh

Great stay and excellent location

Customer review rating 5.0/5

Paul M. Business - Confirmed reviews ALL

Great friendly check in. Room clean and comfortable. Everything you need and modern. Bar area great service and breakfast, well you could not ask for more options. All the staff could not be more friendly.If I had to find anything wrong, it would be there is no sign in the car park to point you in the direction of the hotel which isn't viable from the car park. But totally a minor thing.

Dear Paul M., We very much appreciate your comments regarding your stay at the Novotel Leicester. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, M Singh Hotel Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.