ibis Brussels Erasmus 3 stars

Customer review rating (ALL Rating) 4.3/5 669 reviews

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ibis Brussels Erasmus - Image 1
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Route De Lennik 790, Anderlecht, 1070 BRUSSELS, Belgium

Description

Hotel extras

  • 15-minute metro ride away from the vibrant heart of Belgium's capital, Brussels.

  • In the heart of the Erasmus district near business district

  • 24 hours food and drinks options.

  • 1 minute walk from the Erasmus Hospital

  • The best all you can eat Breakfast .

Our accommodation(s)

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Hotel location

ibis Brussels Erasmus

Route De Lennik 790, Anderlecht
1070 BRUSSELS
Belgium

GPS:50.815129, 4.272359

Telephone
Fax +32 2 523 62 83

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

IBIS KITCHEN

Offering innovative and varied cuisine to satisfy all your cravings, whether it is for something sweet, savory...or both. All you can eat buffet available from Monday to Thursday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  669 reviews

TripAdvisor Rating  3.5/5  126 reviews

Good stay

Customer review rating 5.0/5

Antoaneta K. Business - Confirmed reviews ALL

Friendly people, delicious meals, clean and safe

Dear Antoaneta, Thank you very much for your kind review. We are delighted to hear that you had a good stay with us. It would be a pleasure to welcome you back. Best wishes, Dimitrio Virone, General Manager

Well located

Customer review rating 5.0/5

George B. Couples - Confirmed reviews ALL

For me and my wife it was like home away from home

Dear George, Thank you very much for this kind review of your recent stay. We are thrilled that you found our establishment to be a comforting and welcoming haven, mirroring the warmth of your own home. It is wonderful that our location met your needs, providing easy access to the heart of Brussels and a direct connection to numerous attractions via the Erasmus metro station nearby. We look forward to seeing you again soon. Best regards, Dimitrio Virone, General Manager

Unclean and unhygienic

TripAdvisor rating 1.0/5

Tosin A TripAdvisor review

I recently stayed at Ibis Brussels Erasmus and was utterly appalled by the lack of basic hygiene standards. Upon checking in, I was told that the room had been thoroughly cleaned and prepared after the previous guest’s departure. On the surface, everything appeared to be in order—the bed was neatly made, and the room looked clean. However, what I discovered later that night was beyond shocking. When I pulled back the covers to get into bed, I was horrified to find period blood stains on the bedsheet, clearly left behind by the previous occupant. This absolutely revolting discovery made it clear that the hotel had not changed the bedding between guests, despite their assurances. It’s one thing to overlook a small detail, but failing to change the sheets—especially when they are visibly soiled—is inexcusable and utterly disgusting. This incident not only ruined my stay but also raised serious concerns about the hotel’s overall cleanliness and the health risks it poses to its guests. If this is the level of care they take with something as basic as changing the bed linens, it makes me wonder what other corners they are cutting in terms of cleanliness and sanitation. I strongly urge anyone considering a stay at Ibis to reconsider. A clean bed is the bare minimum one should expect from any hotel, and if they can’t even meet that standard, they don’t deserve your business. I will certainly never be returning and will advise others to steer clear of this establishment.

Dear Guest, We appreciate you taking the time to share your feedback with us. The cleanliness and hygiene of our rooms are of utmost importance to us, and we have strict protocols in place to ensure the highest standards are maintained. Our housekeeping team is trained to thoroughly clean and prepare each room between guests, including changing all bed linens. The situation you described is not representative of our standards. We also have a dedicated team that performs regular quality checks on all our rooms. We hope we can welcome you back in the future. Kind regards, Dimitrio Virone, General Manager

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good clean rooms and staff very friendly and helpful. would be good to have a kettle in the room though

Dear Guest, We really appreciate your feedback. It is always a pleasure to hear from our guests about their satisfactory stays at our hotel. We are delighted that you enjoyed the cleanliness of the rooms and found our staff to be very friendly and supportive. Our team takes great pride in maintaining high standards of cleanliness and customer service. However, we acknowledge your preference for having a kettle in your room. While our current amenities do not include kettles in the rooms, we continually assess guest feedback for future improvements and take your suggestions into serious consideration. Nonetheless, we are pleased that our efforts in other areas have contributed to a pleasant experience during your stay. Our aim is always to provide a comfortable and convenient environment for all our guests. We look forward to the pleasure of seeing you again. Best regards, Dimitrio Virone, General Manager

Very poor hotel experience

Customer review rating 1.5/5

Gijs-jan Business - Confirmed reviews ALL

Ibis budget was wat closer to my meeting point, but according to their website, Erasmus was renewed and had a restaurant. So I made a reservation for a superior room in this Ibis. The room on the top floor, was clean and well maintained. And that is where it stopped. The airco did not work and inside the room it was as hot as outside, 30° Celsius. And when I asked about it, they couldn’t alter that and advised to use the ventilator that was in the room. And that ventilator indicates that they are aware of the non functioning air conditioner. During the whoe night the room remained very hot and with a noisy ventilator hard to get a good night sleep. Non of the bedside lights were connected and on the right hand side there was no socket. And the Velux roof window was poorly adjusted, it just closed and did not stay at the desired position. The restaurant, is a not really a restaurant. They offered a non staffed buffet with some lettuce and dressings, and a some warm things that had been in chafing dishes way to long. For the Evening buffet you had to pay at the bar. And when I asked at my checkout to add those expenses (44 Euro) to my reward points, the lady reacted like I was a complete idiot and stated that they had never done that. That means she is not giving the clients what they are entitled to, as the ALL website clearly states you get points for Restaurant meals. How I get the points for those € 44 is unclear. All and all, by far the worst ibis I have ever visited and a very bad experience. To end on a positive note, the male receptionist and the man behind the bar, in the evening of my arrival day, were very friendly and helpful.

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Other web-users rate our hotel

  • 547 reviews 8.2/10 Location
  • 812 reviews 5.2/10 Room
  • 626 reviews 9.3/10 Service
  • 12 reviews 6.4/10 WiFi
  • 513 reviews 4/10 Comfort
  • 380 reviews 8.4/10 Breakfast
  • 325 reviews 6.9/10 Cleanliness
  • 220 reviews 3.8/10 Value

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