Fairmont Austin 4 stars

Customer review rating 4.6/5 8,851 reviews
Fairmont Austin
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+ 25 Services
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Hotel extras

  • The 7th floor rooftop pool with 14 cabanas and outdoor bar

  • Uniquely located amid the lush greenery of Palm Park and Waller Creek

  • 6 distinctively curated dining and culinary outlets

  • Conveniently located within walking distance to all of Austin's downtown nightlife

  • Home to a world-class luxury spa located in the heart of downtown Austin

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Bicycles rental
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 66 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

Beginning February 1, 2019 Austin is implementing a new state recovery fee for guests. This will be an additional 0.7% of the room rate per night being charged to our guests.

Hotel location

Fairmont Austin

101 Red River Street
78701
austin
united states

Check-in from 15h00

Check out up to 11h00

  • By plane

    AUSTIN At 17.38km / 10.8 miles

GPS :30.263613, -97.740684

Our accommodations

Fairmont Austin is a 37 story luxury hotel with 1,048 richly appointed guest rooms and suites, including our exclusive Fairmont Gold rooms and suites, featuring private check in, check out and concierge services, lounge access with F and B offering.

Accessible room

Fairmont King

  • Max. number of persons: 3
  • Area: From 38
  • Views: Park view, Pool side, Lake side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Fairmont Gold King ADA Shower

  • Max. number of persons: 3
  • Area: From 38
  • Views: Park view, Lake side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Deluxe King

  • Max. number of persons: 3
  • Area: From 38
  • Views: City side, Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Deluxe Queen Queen

  • Max. number of persons: 4
  • Area: From 38
  • Views: Park view, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Parkview Junior Ste King

  • Max. number of persons: 4
  • Area: From 57
  • Views: City side, Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Parkview Junior Ste Queen Queen

  • Max. number of persons: 6
  • Area: From 57
  • Views: City side, Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Fairmont Gold King

  • Max. number of persons: 3
  • Area: From 38
  • Views: Park view, Lake side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Fairmont Gold Queen Queen

  • Max. number of persons: 4
  • Area: From 38
  • Views: City side, Park view, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Signature Lakeview King

  • Max. number of persons: 3
  • Area: From 38
  • Views: City side, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Moderate King

  • Max. number of persons: 3
  • Area: From 38
  • Views: City side, Pool side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Moderate Queen Queen

  • Max. number of persons: 4
  • Area: From 38
  • Views: Pool side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Fairmont Queen Queen

  • Max. number of persons: 4
  • Area: From 38
  • Views: Lake side, City side, Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Fairmont King ADA Tub

  • Max. number of persons: 3
  • Area: From 38
  • Views: Park view, Lake side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Fairmont King ADA Tub Door

  • Max. number of persons: 3
  • Area: From 38
  • Views: Lake side, City side, Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Fairmont King ADA Shower

  • Max. number of persons: 3
  • Area: From 38
  • Views: Park view, Lake side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Fairmont Queen Queen ADA Tub

  • Max. number of persons: 4
  • Area: From 38
  • Views: City side, Park view, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Fairmont 2 Queen ADA Tub Con

  • Max. number of persons: 4
  • Area: From 38
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Fairmont Queen Queen ADA Shower

  • Max. number of persons: 4
  • Area: From 38
  • Views: Park view, Lake side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Deluxe King ADA Tub

  • Max. number of persons: 3
  • Area: From 38
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Deluxe King ADA Tub Door

  • Max. number of persons: 3
  • Area: From 38
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Deluxe King ADA Shower

  • Max. number of persons: 3
  • Area: From 38
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Deluxe Queen Queen ADA Tub

  • Max. number of persons: 4
  • Area: From 38
  • Views: Lake side, City side, Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Deluxe Queen Queen ADA TubCon

  • Max. number of persons: 4
  • Area: From 38
  • Views: Park view, Lake side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Deluxe Queen Queen ADA Shower

  • Max. number of persons: 4
  • Area: From 38
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Deluxe Lakeview King

  • Max. number of persons: 3
  • Area: From 38
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Deluxe Lakeview Queen Queen

  • Max. number of persons: 4
  • Area: From 38
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Fairmont Gold King ADA Tub

  • Max. number of persons: 3
  • Area: From 38
  • Views: City side, Park view, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Fairmont Gold QQ ADA Shw

  • Max. number of persons: 4
  • Area: From 38
  • Views: City side, Park view, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Fairmont Gold Lakeview King

  • Max. number of persons: 3
  • Area: From 38
  • Views: Lake side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Fairmont Gold Lakeview QQ

  • Max. number of persons: 4
  • Area: From 38
  • Views: Lake side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Signature Parkview King

  • Max. number of persons: 3
  • Area: From 38
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Signature Parkview Queen Queen

  • Max. number of persons: 4
  • Area: From 38
  • Views: Park view, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Signature King ADA Shower

  • Max. number of persons: 3
  • Area: From 38
  • Views: Lake side, City side, Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Signature Queen Queen ADA Shower

  • Max. number of persons: 4
  • Area: From 38
  • Views: Park view, Lake side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Signature Lakeview Queen Queen

  • Max. number of persons: 4
  • Area: From 38
  • Views: Lake side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Studio Suite King

  • Max. number of persons: 4
  • Area: From 78
  • Views: Park view, City side, Pool side, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Signature 1 Bedroom Suite

  • Max. number of persons: 4
  • Area: From 76
  • Views: Lake side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Studio Suite King ADA Shower

  • Max. number of persons: 4
  • Area: From 78
  • Views: Park view, Lake side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Fairmont Gold Studio Suite King

  • Max. number of persons: 4
  • Area: From 78
  • Views: Park view, Lake side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Parkview 1 Bedroom Suite King

  • Max. number of persons: 4
  • Area: From 76
  • Views: Park view, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Parkview 1 Bedroom Suite King ADA

  • Max. number of persons: 4
  • Area: From 95
  • Views: Park view, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Fairmont Gold 1 Bedroom Suite

  • Max. number of persons: 4
  • Area: From 76
  • Views: City side, Park view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Grand Suite

  • Max. number of persons: 4
  • Area: From 114
  • Views: Lake side, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)
Accessible room

Fairmont Gold Grand Suite

  • Max. number of persons: 4
  • Area: From 114
  • Views: Lake side, Park view, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Fairmont Gold Grand Suite ADA

  • Max. number of persons: 4
  • Area: From 114
  • Views: Park view, City side, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Presidential Suite

  • Max. number of persons: 4
  • Area: From 152
  • Views: Lake side, Park view, City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Accessible room

Presidential Suite ADA

  • Max. number of persons: 4
  • Area: From 152
  • Views: Park view, City side, Lake side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

GOOD THINGS

Type of cuisine: Cafe

Need to get your day started an hour ago. There are plenty of Good Things here to help you with that. Coffee and tea - hot or cold brew, we've got you. Delicious snacks, food to go and beverages to suit everyone.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

REVUE

Type of cuisine: International

Journey through four distinct culinary worlds that come together for a vibrant and colorful dining experience. Revue's unique approach to cuisine is defined by its diversity and includes the timeless cuisine of Italy.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GARRISON

Type of cuisine: Regional

Dedicated to open flame, wafting smoke and the highest quality meats, seafood and local produce available, this Modern American Grill House is an ideal place for culinary exploration. Served by the truly passionate and prepared by the most skilled.

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Fulton Lobby Bar

Photo non contractuelle / Strictly non binding

Focusing on beverages and located in the main lobby, this common ground pays homage to the musically buzzed streets of Austin with live music, and the deep roots of the grand, old oak tree of Fulton, Texas. This is the new, iconic meeting place of Austin

RULES & REGS BAR

Photo non contractuelle / Strictly non binding

Break the rules and bend the regulations at Rules & Regs, the best place in Austin to create your own escapade and enjoy libations day or night. Open to the public to enjoy the incredible views from the 7th floor rooftop terrace.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 66

  • Maximum size: 2,892

  • Maximum capacity: 3,000 people

  • Maximum banquet capacity: 1,890 people

Find out more

Our guest reviews for
Fairmont Austin

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,851 reviews

Overall excellent experience with a small hiccup

Customer review rating 4.6/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

Having stayed at the Fairmont multiple times, I expect a high level of customer service, and for the most part, I did receive this. I did run into one issue - when getting ready on my last morning, I discovered my hairbrush was missing. Housekeeping had rearranged items on my vanity during service the day before, but I did not notice the missing brush until the following morning. I called the front desk and was told they would look into it and return my call. No one ever called me back. After attending meetings at the hotel that morning, I checked again with the front desk, where I spoke to another person who said he would look into it and call me back. I still have received no response from either employee.

Enjoyable stay

Customer review rating 4.6/5

Tina Couples - 11/02/2020 Confirmed reviews ALL

Enjoyed the 1 bedroom suite. View was great

Good morning Ms. S., Thank you for taking the time to share feedback on your recent stay at Fairmont Austin. We are pleased to hear that you had an enjoyable stay with us! I apologize for an inconvenience you may have experienced with the in room dining, I do hope you were still able to enjoy! If I can assist in any way, please let me know. We look forward to welcoming you back soon! Best, Alessandra Armas Guest Experience Manager

Well located, very clean, and friendly staff.

Customer review rating 4.6/5

Anonymous Business - 09/02/2020 Confirmed reviews ALL

Overall, very nice experience and would stay again. 2 things that would make for a more positive experience, is paying more attention to the cleanliness of the creek that runs outside of the hotel - it is filled with trash. We went to University of Texas campus and their waterways were clear of debris - seems if the college can do it the Fairmont should be able to as well. I also feel that charging for bottled water is gouging considering how much the cost is for the hotel room. At least each guest should get one complimentary bottle of water. My wife said her pedicure was the best she's ever had in her life.

Perfect environment

Customer review rating 4.6/5

Sinan S. Couples - 08/02/2020 Confirmed reviews ALL

I’ve always enjoyed my stay at the Fairmont. Service is excellent, menu items are delicious (besides the club sandwich), and being on the rewards program with complimentary gym clothes is amazing. Hopefully next time I stay I would be complimented a better room/view.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Fairmont Austin. We're so glad that you enjoyed your return stay with us and the service continues to be a highlight of it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Stephanie Soto Guest Experience Coordinator

Great location and dining options

Customer review rating 4.6/5

Anonymous Friends - 07/02/2020 Confirmed reviews ALL

From an easy check-in to a beautiful room, I really enjoyed staying at this hotel. I ate and drank at three of the restaurants and all were great.

Dear Ms. A., We very much appreciate your comments regarding your stay at the Fairmont Austin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Stephanie Soto Guest Experience Coordinator

Great CustomerService

Customer review rating 4.6/5

Anonymous Couples - 07/02/2020 Confirmed reviews ALL

Enjoyed our stay but was disappointed that parking was so expensive.

Dear Mr. M., We very much appreciate your comments regarding your recent stay at the Fairmont Austin. We're so glad you had an enjoyable stay and appreciate your feedback in regards to the cost of parking. Our parking prices are competitive with the city and surrounding hotels but do understand your concern. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Stephanie Soto Guest Experience Coordinator

Wonderful stay

Customer review rating 4.6/5

Karen G. Couples - 07/02/2020 Confirmed reviews ALL

Beautiful room, excellent service, great food, we loved everything about the Fairmont in Austin and will definitely be back!

Dear Ms. G., We very much appreciate your comments regarding your stay at the Fairmont Austin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Stephanie Soto Guest Experience Coordinator
Customer review rating 4.6/5

Matalin Friends - 07/02/2020 Confirmed reviews ALL

It was an absolutely wonderful experience to stay at the fairmont!

Dear Ms. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Stephanie Soto Guest Experience Coordinator

Great stay thanks to Paul

Customer review rating 4.6/5

Jay D. Business - 07/02/2020 Confirmed reviews ALL

We stay at Fairmont Austin each time we come for work. Paul, FD manager, helps our stay to be nothing short of extraordinary each and every single time. - Jay D.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Fairmont Austin. We love Paul too here at the Fairmont Austin. He is an outstanding leader and always goes above and beyond for our guest. I have shared your comments with him and his team as he sets such a great example for all of us! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Stephanie Soto Guest Experience Coordinator

Beautiful hotel with great service, delicious restaurant and lovely pool!

Customer review rating 4.6/5

Anonymous Couples - 07/02/2020 Confirmed reviews ALL

Lovely!

Dear Ms. L., Thank you for taking the time to share your comments concerning your stay at the Fairmont Austin. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I am so glad to hear you overall had a lovely stay but noticed some of your scores were less than a 10/10 and your overall rating was a 90/100. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Warm Regards, Stephanie Soto Guest Experience Coordinator

Five Star

Customer review rating 4.6/5

Mr90405 Solo - 07/02/2020 Confirmed reviews ALL

Plenty of staff available to serve you. Ultimate comfort and service.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Fairmont Austin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Stephanie Soto Guest Experience Coordinator

always book through the hotel

Customer review rating 4.6/5

Rebecca Couples - 06/02/2020 Confirmed reviews ALL

I had booked the hotel through snapgotravel which I believe to be a part of expedia. I had mentioned that in the notes field that i was planning on a romantic weekend for my husband's birthday and spelled his name on the notes card. When I checked in, I has asked if there was any mention of my husband's birthday and they said no but would make an adjustment to the reservation. There was no mention of his birthday or options for add ons during our stay. Needless to say, it was very disappointing. The hotel itself is lovely and the staff were very nice, but I didn't really feel like my requests were truly considered.

Beautiful hotelStaff poorly trained

Customer review rating 4.6/5

Ronnie Couples - 06/02/2020 Confirmed reviews ALL

Desk guy told me room had tub It did not Text for valet did not work. Said to go tivrf desk Desk guy verified he had my Accor number in record. I had to ask him for drink coupon Mgr on duty was cocky. Told him about tub and he asked if I requested tub when reservation made. Been to 5 star hotels all over world. Never did do and 99 out if 100 times got one. Told him fine. Goodbye Waited 2 min for car when I checked out. Other places to stay

Excellent

Customer review rating 4.6/5

Bob W. Couples - 06/02/2020 Confirmed reviews ALL

Stayed on the Gold Level would do it again! Biggest reason I stayed, location near Rainey and much less BS than Van Zandt. Van Zandt had $120 in additional fees& Taxes, you included those fees in your room rate. Van Zandt was still cheaper but they really irritated me in how they handled those fees, and I felt those were deceptive. While Fairmont was more expensive you did not try to deceive me. Now when I got to the Fairmont everything was first class, Gold level was great enjoyed free snacks sodas etc. Have already recommended staying Fairmont Gold to friends and family.

Dear Mr. W., We very much appreciate your comments regarding your first class stay at the Fairmont Gold Austin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and recommending us to your friends and family, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dialy Marie Santiago Gonzalez Assistant Fairmont Gold Manager

GREAT PLACE to stay!

Customer review rating 4.6/5

M. Business - 05/02/2020 Confirmed reviews ALL

The Fairmont is an AMAZING place for vacationing or staycationing in the Austin area...beautiful views, rooms, and incredible amenities.

Physician

Customer review rating 4.6/5

D M. Business - 04/02/2020 Confirmed reviews ALL

Great. The location was perfect for the conference and multiple restaurants within walking distance.

Amazing stay

Customer review rating 4.6/5

Anonymous Business - 04/02/2020 Confirmed reviews ALL

Incredibly helpful staff and the room was immaculate. Would definitely stay here again.

Good morning Ms. V., Thank you for taking the time to provide feedback with regards to your stay experience. We are pleased to hear that you had an amazing stay with us! Thank you for the compliments on the wonderful service from our team! We look forward to welcoming you back soon! Best, Alessandra Armas Guest Experience Manager

good stay

Customer review rating 4.6/5

Anonymous Business - 04/02/2020 Confirmed reviews ALL

It was clean and nice. Beds fantastic, bath fantastic. Internet intermittent making working difficult. Nobody at the Fairmont knew anything about the rather large conference taking place at the adjoining conference center.

Clean and good

Customer review rating 4.6/5

Anonymous Business - 04/02/2020 Confirmed reviews ALL

Very close to convention center. Good.

Good morning Mr. R., Thank you for taking the time to provide feedback with regards to your stay experience. We are pleased to hear that you had an enjoyable stay with us and the location was convenient for you! If I can assist in any way, please let me know. We look forward to welcoming you back soon! Best, Alessandra Armas Guest Experience Manager

Beautiful venue, well located

Customer review rating 4.6/5

Anonymous Business - 04/02/2020 Confirmed reviews ALL

I had a nice stay last month - excellent location, dining options, and walk-ability to nearby sights. The type of room with the feature I had requested (bathtub) was not available so that was quite disappointing. Other than that, a lovely stay.

Good morning Ms. H., Thank you for taking the time to provide feedback with regards to your stay experience. We are pleased to hear that you had an enjoyable stay with us! I have added your bath tub preference to your ALL profile so we can be ready for your next visit! We look forward to welcoming you back soon! Best, Alessandra Armas Guest Experience Manager
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