Swissôtel Al Maqam Makkah 5 stars

Customer review rating (ALL Rating) 4.4/5 2,849 reviews

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Swissôtel Al Maqam Makkah - Image 1
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King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955, 21955 Al Maqam, Saudi Arabia

Description

Hotel extras

  • Panoramic Kaaba and haram views

  • Exclusive direct access to haram

  • Connected to the clock towers complex, Makkah's biggest shopping mall

  • Located 100m steps away from Grand Mosque

  • Family friendly accommodation with special treats for our young guests

Our accommodation(s)

Hotel location

Swissôtel Al Maqam Makkah

King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955
21955 Al Maqam
Saudi Arabia

GPS:21.429729, 39.828369

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

Al Khairat Restaurant

Enjoy a wide variety of international and oriental dishes in a unique atmosphere at Al Khairat Restaurant and spend unforgettable times with family and friends at unforgettable gatherings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,849 reviews

TripAdvisor Rating  4.5/5  3,346 reviews

Unforgettable stay!

TripAdvisor rating 5.0/5

xshareenax TripAdvisor review

Lovely stay overall! Great accommodation, facilities, staff, and customer services that fulfilled our special requests. Hospitality and cleanness were superb! Overall, everything was great and can’t wait to be back! Thanks for everything.

In the heart of haram

TripAdvisor rating 5.0/5

wael h TripAdvisor review

Elegant hotel , steps to Haram , best Quibla views, friendly well trained staff , well organised restaurant even with crowds, and the most important for me that it have a separate exit to Haram to avoid crowds in abraj el beit and other hotels .

Dear Wael, may Allah accept your good deeds. We are beyond happy with your positive feedback about location, view, staff service, and glad that our Swiss Service has met your satisfaction. We are waiting to serve you again soon.

Thank you again

TripAdvisor rating 5.0/5

Mohammed S TripAdvisor review

As I have stayed here, was appreciated for choosing them again. Thank you for your hospitality especially the check in staff. Loved the room 4118, amazing view as you can see. Breakfast is awesome so much to choose from. Literally round the corner and into haraam!

Dear Mohammed, thank you for your kind feedback about location, reception staff service, view, breakfast buffet variety. We are thrilled to have you at Swissotel Makkah. We are waiting to serve you again soon.

Important stuff missing from the room but was never found again

TripAdvisor rating 1.0/5

666rizwanr Families - TripAdvisor review

Hello . I have stayed in your hotel two times in the last month . In my first stay: (Check in 29th March to 2nd April) Room no: 4010; I’ve lost several important belongings like my car key (Audi A6), watch ,baby’s warmer and my skin care stuff. I’ve complained about it when I came back on my next visit (Check in 11th April to 14th April) but your staff said that they did not find anything. I was very busy with my Praying schedule during ramadan and that is why I was unable to follow up properly although your staff should have informed the guests when they leave their belongings behind. On my second visit my wife’s wallet was missing from the room . She had emirates id and important bank cards in that along with a hefty amount of money . It was in the room throughout and we were unable yo find it when we were checking out . On asking again they did not find anything . The cleaning staff came to clean when we were not in the room almost all the time so maybe they took it . I travel alot and i have never experienced this in my life ever .

Dear Rizwan, Your situation is far from our usual high standards, so would like to have an opportunity to investigate this further your concerns have been forwarded to the relevant department, as your security is our top priority. We would be glad if you contacted us on our social media platforms to send your inquiry to the concerned department. Looking forward to serving you again.

Underwhelming

Customer review rating 1.5/5

Dr S. S. Families - Confirmed reviews ALL

Quite disappointed with the overall stay and services for a five star facility. Does not live up to any reviews that I have heard about it. The check in process took 2 hours, we had requested connecting/close rooms but our rooms were not even on the same floor. The services in general were disappointing. The room had a weird smell and the breakfast was nothing above average with repeating poorly tasting menus. Often times late at night only one of lifts would be functional (which is annoying as you have to take 2 lifts to come to your floor for all clock tower hotels) The hotel NEEDS to inform all incoming guests that the area completely closes down right before and sometime after prayers causing massive inconvenience if you end up arriving at that time. Would not recommend and will definitely not stay again

Dear Saad, Thank you for expressing your opinion. We highly value your feedback as it helps with the continuous improvement of our service. Because your satisfaction is our top priority, we will deliver your concerns regarding the check-in, reservation, service, room smell and breakfast to the concerned department to investigate further, and you will be contacted shortly. We look forward to welcoming you again soon. Kind regards, Swissotel Al Maqam Makkah.

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Other web-users rate our hotel

  • 4,158 reviews 9.4/10 Location
  • 4,524 reviews 7.7/10 Room
  • 11,999 reviews 9.4/10 Service
  • 97 reviews 5.3/10 WiFi
  • 1,963 reviews 8.4/10 Cleanliness
  • 1,845 reviews 9.1/10 Food
  • 1,674 reviews 9.3/10 Breakfast
  • 9 reviews 10/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.