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ibis budget Swindon 2 stars

Customer review rating 3.7/5 55 reviews

ALLSAFE approved hotel

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ibis budget Swindon
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+ 6 Services

Hotel extras

  • Complimentary Wi-Fi throughout the hotel

  • On-site cafe/bar

  • Just 6 minutes to Swindon Station

  • An ALLSAFE Clifton certified hotel

  • An excellent town centre location

Hotel location

ibis budget Swindon

1 Henry Street
SN1 5BX swindon
united kingdom

Tel: +4401793629004

Fax: (+)01793629004

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 76.12km / 47.3 miles

  • By train

    SWINDON At 0.32km / 0.2 miles

GPS :51.562905, -1.787383

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Wheelchair accessible hotel
  • Wi-Fi
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 73 rooms
    • 3 rooms for people with reduced mobility
    • 7 family rooms
    • No connecting room
    • 73 non-smoking rooms
    • 2 floors
  • Languages spoken at the hotel
  • Wi-Fi
    • WiFi in the communal areas
  • Reduced mobility Facilities
  • 100% Non Smoking Property

Our accommodation(s)

Our guest reviews for
ibis budget Swindon

100% genuine reviews from our guests

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ALL Rating 3.7/5

55 reviews

Well located

Customer review rating 4.0/5

Jess Couples - 17/09/2021 Confirmed reviews ALL

Lovely gentleman on reception. He also managed to serve us at the bar before going back to reception to serve others. Could do with an extra pillow each in the room. Good budget stay

Dear JESSICA J., We very much appreciate your comments regarding your stay at the ibis budget Swindon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Get what you pay for

Customer review rating 1.5/5

Sharon M. Friends - 13/09/2021 Confirmed reviews ALL

No reception to check in, one man with a laptop perched on a table. Room was very small, couldn’t move around the bed, and awkward shuffle around the toilet to get into the bathroom and shut the door, no where to hang clothes and only one mirror in the bathroom that above the sink that I could only see half my face in, partly because I’m only 5ft but the sink depth meant I couldn’t get near it! We went out for dinner and returned around 10pm expecting the bar to be open, coffee machine was working, fridges stocked but when we asked if we could get a drink, we were told it wasn’t open, asked if we could buy a bottle of water for the room but again told they didn’t have any, very poor service considering there isn’t provisions in the room either. Was expecting a continental breakfast, what we received was a paper bag with an orange, a carton of apple juice, a croissant wrapped in a napkin, a mini chocolate muffin, plain yogurt, couldn’t get a cup of tea or coffee as there was a sign up to say there wasn’t any milk. If it was due to covid, why in particular wasn’t the muffin or croissant individually wrapped, who were these handled by??!! Needless to say out of what we were given we only ate the croissant and had the juice , if I’d have known we couldn’t choose what options we could have I wouldn’t have paid for breakfast as there is a Wetherspoon’s around the corner. There was only a young man in the same place with a laptop to speak to but he only apologised but couldn’t do anything. Won’t be choosing this chain of hotel again.

Dear SHARON M., Thank you for taking the time to tell us about your experience at the ibis budget Swindon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dissatisfied

Customer review rating 2.0/5

Helen Couples - 13/09/2021 Confirmed reviews ALL

We ended up in a room where the air conditioning wasn’t working and the room was boiling. We told the guy on the desk he went to try and fix it but couldn’t. He then said he would try to find us another room which we then had to wait over an hour for as he was alone and lots of people were checking in so we had to just wait. The new room he finally put us in was a twin room and we wanted a double. But we didn’t want to hang around waiting anymore so we just accepted it. Also there was no manager on site! Just one young guy who was trying to do his best to help everyone and he said he was actually the security guard of the hotel not a receptionist. I hope my refund goes through in the next few days as agreed.

Dear HELEN W., Thank you for taking the time to tell us about your experience at the ibis budget Swindon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A fake window and the tale of the twin beds

Customer review rating 3.5/5

A Couples - 08/09/2021 Confirmed reviews ALL

For what it's worth, for 55 quid a night with breakfast included we couldn't be too choosy. The lack of a double bed was a fun experience and I found my self falling down the crease in between the singles a little too often. The room looked like an IKEA advert but with less furniture. There was a single chair and not a single surface to put anything on, but the room was painted a cheery electric blue and yellow colour. My favourite feature was the locked 'window' that had the magical capability of turning the sun on and off with a push off a button. At the right angle you could see the breeze blocks behind the opaque piece of glass. Note- in case of fire do not bother trying to break the window. Rather hilariously due to covid they politely tell you on the welcome card to leave the window open for maximum ventilation, but i guess they wanted to protect us from the lovely concrete view. The beds were comfy, linen clean, but as my boyfriend put it, the room had 'prison cell vibes'. I would have to agree. Breakfast in the morning as chosen the night before was given to us in a little paper bag, butter and jam provided with the crossaint, but alas no knife to spread it. Wooden spoon provided to eat yogurt with though. The lack of reception is throughly confusing. My heart goes out to what I believe was the only member of staff on in the whole building, who was no where to be seen when I arrived but later set up camp with a laptop on one of the uncomfortable looking bar stools near the entrance, the plastic leaves stuck on the wall jabbing in to his neck. Over all, I had a great time. Absolutely novelty of how bizarre everything and the ability for companies to cut corners was wonderous. Even managed to laugh about the complete lack of shower products (they instead provided us with one tiny bar of soap). Would go again, but only so people would believe me.

Lovely room. Ideally located. Extremely clean and comfortable.

Customer review rating 5.0/5

Catherine R. Couples - 05/09/2021 Confirmed reviews ALL

Beautiful hotel. So clean and tidy. Room we had was on a corner so lovely and spacious. Comfortable bed and brilliant shower.

Good location, spotlessly clean, but too basic

Customer review rating 3.0/5

Martin Couples - 04/09/2021 Confirmed reviews ALL

This hotel is in a great location for the town centre, and very close to the station. The room was very clean and a reasonable size given this was a budget hotel. There is parking nearby (free from 6pm-9am) which really helped. However, even for a budget hotel I expected a little more. The room size meant that one side of the bed was against the wall, and although there was a chair there was no desk, so nowhere to get the laptop out etc. There are also no tea/coffee making facilities in the room. If you can tolerate Wetherspoons, don't pay for breakfast here - it's just across the road and you'll get more for your money.

Could do better

Customer review rating 2.5/5

Raf Couples - 31/08/2021 Confirmed reviews ALL

Had cause to complain on 3 separate occasions that bathroom extractor wasn't working so any smells spread into bedroom and as couldn't answer window not pleasant. Allocated accessible bedroom but not sure why as booked 2 weeks prior to trip and arrived just after 2pm. Lack of storage in bare room. Very strange clothes hanging arrangement above sofa that only was to hang clothes was so they dropped over sofa and can't see how someone needing an Accessible Room would have managed to reach their clothes Breakfast in a bag poor selection. Was never sure who staff were as didn't seem to be reception or uniform.

Dear ROLAND F., Thank you for taking the time to tell us about your experience at the ibis budget Swindon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Swindon Team

Great value for money!

Customer review rating 4.0/5

D. Friends - 31/08/2021 Confirmed reviews ALL

Cheap accommodation with good facilities. We were pleasantly surprised with the accommodation and we had friends who paid a lot more than us staying in other hotels who said theirs was not worth the money.

Dear EMER D., We very much appreciate your comments regarding your stay at the ibis budget Swindon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Swindon Team

The only thing was the rooms are bit small but everything else is 10/10

Customer review rating 4.5/5

Theresa P. Friends - 29/08/2021 Confirmed reviews ALL

Very polite staff it should be at least a 4* not a 2 rooms are amazing bit small but lush rooms

Dear THERESA p., We very much appreciate your comments regarding your stay at the ibis budget Swindon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Swindon Team

Well located great stay,met Paula and Ben very helpful and welcoming,had a great stay,thank you

Customer review rating 5.0/5

Anonymous Business - 28/08/2021 Confirmed reviews ALL

Very happy with my stay,thank you

Dear CAMPBELL P., We very much appreciate your comments regarding your stay at the ibis budget Swindon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Swindon Team

Clean and tidy

Customer review rating 4.0/5

Julia Families - 19/08/2021 Confirmed reviews ALL

Basic hotel, but clean and tidy and that's what we needed, a place to rest our heads. No parking, but station car park is about a 5 minute walk. Staff were friendly and helpful. Breakfast is limited due to COVID so we went to the local Wetherspoons.

Dear JULIA W., We very much appreciate your comments regarding your stay at the ibis budget Swindon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Swindon Team

Excellent position, centrally located for work and town. Stay was just one night and as expected.

Customer review rating 4.0/5

Allan W. Business - 16/08/2021 Confirmed reviews ALL

It was a good stay. I only needed a bed for the night so this was more than adequately met. Room was very basic. I was disappointed there was no shower gel etc. But for one night it met my needs.

Dear ALLAN W., We very much appreciate your comments regarding your stay at the ibis budget Swindon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Swindon Team

Good stay

Customer review rating 3.5/5

Tasha Families - 14/08/2021 Confirmed reviews ALL

The only thing that let us down was no kettle and no bin in room or bathroom. Had to ask for the bedding for the sofa bed but was sorted straightaway. Fire detector above the bed had a green light which was bright and kept us awake.

Dear NATASHA S., We very much appreciate your comments regarding your stay at the ibis budget Swindon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Swindon Team
Customer review rating 4.5/5

Kara W. Couples - 10/08/2021 Confirmed reviews ALL

Got transferred to Hilton hotels, unsure why, but pleased with everything

Dear KARA W., We very much appreciate your comments regarding your stay at the ibis budget Swindon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Swindon Team

handy location

Customer review rating 4.0/5

Emmamay72 Solo - 07/08/2021 Confirmed reviews ALL

I stayed for one night and the room was simple but clean and comfortable. The bed was good and there was a large tv. Breakfast was given in a brown paper bag with no explanation but I'm assuming it was due to Covid?

Dear EMMA M., We very much appreciate your comments regarding your stay at the ibis budget Swindon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Swindon Team

Well located, affordable, minimum standarts and needs required

Customer review rating 3.5/5

Alpay B. Solo - 07/08/2021 Confirmed reviews ALL

Espacially receptin team consisting of Allison, Benn and Dan are very helpful, friendly and problem-solver. He helped me for many trouble about covid-test kit delivery, reaching related contacts, web sites etc. The manager, Traccy, was also very helpful. Thanks for them in deeply

Dear ALPAY B., We very much appreciate your comments regarding your stay at the ibis budget Swindon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Swindon Team

got what we paid for

Customer review rating 3.5/5

G. Families - 06/08/2021 Confirmed reviews ALL

the hotel had no parking on site or nearby. The hotel had no beer on tap as had had no deliveries. The hotel only offered a strange breakfast experience, came in a bag with no cutlery, crockery but needed hot water for the instant porridge. No one explained how/where to eat breakfast. Dirty lift floor. Room was clean and acceptable. Manager? was pleasant. Tables in bar area were dirty the next morning. Not a good stay and no information as to what/how to make it any better.

Dear JANET G., We very much appreciate your comments regarding your stay at the ibis budget Swindon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Swindon Team

Badly Managed

Customer review rating 2.0/5

Simon O. Business - 06/08/2021 Confirmed reviews ALL

Check in felt uncomfortable for an Ibis, as none of the staff were wearing masks or Ibis uniform which I found odd for the brand. The Air conditioning in my room was set at a minimum of 16 degrees which was not cool enough for me. I tried to open the window, but couldn't as it was locked. I went to reception to see if I could get the window opened. The staff member on reception kept answering the phone rather than deal with me the customer in front of him. When I eventually asked if I could get the window opened, he said no they are closed for safety reasons. To which I responded, when you have instructions in the room to leave the window open when you vacate the room due to Covid. To which he responded with "I'm sorry but I am new". A totally inappropriate response. I hate to think what would have happened in this hotel if there was to be a fire. Needless to say I will never stay at this hotel again

Dear SIMON O., Thank you for taking the time to tell us about your experience at the ibis budget Swindon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Ibis Budget Swindon Team

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