ibis budget Swindon

ibis budget Swindon 2 stars

Customer review rating (ALL Rating) 3.7/5 46 reviews

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Hotel extras

  • Complimentary Wi-Fi throughout the hotel

  • On-site cafe/bar

  • Just 6 minutes to Swindon Station

  • An ALLSAFE Clifton certified hotel

  • An excellent town centre location

ALLSAFE approved hotel

Hotel location

ibis budget Swindon

1 Henry Street
SN1 5BX SWINDON
United Kingdom

GPS:51.562905, -1.787383

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  46 reviews

TripAdvisor Rating  2.5/5  3 reviews

It's shut!!!!

TripAdvisor rating 1.0/5

Dougie M Couples - TripAdvisor review

Hard to review a place that you have not stepped inside but here goes. Travelling down to Swindon for the air tattoo this July I booked the Ibis budget in Swindon last August. All was well I received not one but 2 confirmation e mails. Two days before travelling I received another e Mail saying how much they were looking forward to seeing us. After a very long 500mile trip from Scotland we arrived at the Ibis budget around 8pm. We were unable to gain access and after a bit of a wait we approached by a few Asian guys who appeared out of the hotel. They seemed a bit intimidating and asked what we wanted. I showed them my confirmation letter and they really were not interested and said this hotel is shut. I showed them my confirmation e Mail and they eventually said they would fetch someone but we had to wait on the street and not enter the building. A youngish woman finally showed up and said the hotel is shut, your name is not on my list (whatever that meant!) and said its airshow weekend you probably won't find anywhere else, I can't help you. Goodbye. Left us out on the street. Fortunately my partner managed to find us an out of town hotel (at nearly 3 times the price of our Ibis price) This of course involved taxis out and in of town every day at more expense. I have tried to contact Ibis but this is really difficult, so it would be nice if they responded to this review. I can't describe our anger at being left out on the street in a strange town at 8pm on a Friday evening, and not a very nice bit of town at that! Ibis, you have not heard the last of this.

Cancelled my booking with no warning or refund - AVOID!!!

TripAdvisor rating 1.0/5

453RobP Business - TripAdvisor review

I made a booking for a stay on the 16th September, when I arrived at the hotel there was a sign on the door to report to the Holiday Inn Express reception, when I did I was told that IBIS had cancelled my reservation 2 days before due to a block booking to accommodate refugees I've no issue with the need to block book the hotel but I did not get informed my room had been cancelled until I arrived, I was then offered a room in the Holiday Inn Express for double the price and I have still haven't received a refund for my booking - shocking service I've emailed but no response and Accor Hotels who own the IBIS aren't helping, they keep pointing me back to the Swindon hotel which is effectively closed (Not just me, the same happened to a work colleague)

Dear Rob, We are very sorry for any inconvenience we have caused in this process, we will be show this to our team to see how we can further improve our customer service. Our team wishes you all the best. Kind regards, Ibis Budget Swindon

Well located

Customer review rating 4.0/5

Jess Couples - Confirmed reviews ALL

Lovely gentleman on reception. He also managed to serve us at the bar before going back to reception to serve others. Could do with an extra pillow each in the room. Good budget stay

Dear JESSICA J., We very much appreciate your comments regarding your stay at the ibis budget Swindon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Get what you pay for

Customer review rating 1.5/5

Sharon M. Friends - Confirmed reviews ALL

No reception to check in, one man with a laptop perched on a table. Room was very small, couldn’t move around the bed, and awkward shuffle around the toilet to get into the bathroom and shut the door, no where to hang clothes and only one mirror in the bathroom that above the sink that I could only see half my face in, partly because I’m only 5ft but the sink depth meant I couldn’t get near it! We went out for dinner and returned around 10pm expecting the bar to be open, coffee machine was working, fridges stocked but when we asked if we could get a drink, we were told it wasn’t open, asked if we could buy a bottle of water for the room but again told they didn’t have any, very poor service considering there isn’t provisions in the room either. Was expecting a continental breakfast, what we received was a paper bag with an orange, a carton of apple juice, a croissant wrapped in a napkin, a mini chocolate muffin, plain yogurt, couldn’t get a cup of tea or coffee as there was a sign up to say there wasn’t any milk. If it was due to covid, why in particular wasn’t the muffin or croissant individually wrapped, who were these handled by??!! Needless to say out of what we were given we only ate the croissant and had the juice , if I’d have known we couldn’t choose what options we could have I wouldn’t have paid for breakfast as there is a Wetherspoon’s around the corner. There was only a young man in the same place with a laptop to speak to but he only apologised but couldn’t do anything. Won’t be choosing this chain of hotel again.

Dear SHARON M., Thank you for taking the time to tell us about your experience at the ibis budget Swindon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dissatisfied

Customer review rating 2.0/5

Helen Couples - Confirmed reviews ALL

We ended up in a room where the air conditioning wasn’t working and the room was boiling. We told the guy on the desk he went to try and fix it but couldn’t. He then said he would try to find us another room which we then had to wait over an hour for as he was alone and lots of people were checking in so we had to just wait. The new room he finally put us in was a twin room and we wanted a double. But we didn’t want to hang around waiting anymore so we just accepted it. Also there was no manager on site! Just one young guy who was trying to do his best to help everyone and he said he was actually the security guard of the hotel not a receptionist. I hope my refund goes through in the next few days as agreed.

Dear HELEN W., Thank you for taking the time to tell us about your experience at the ibis budget Swindon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 44 reviews 7.8/10 Location
  • 108 reviews 5.3/10 Room
  • 64 reviews 6.7/10 Service
  • 62 reviews 5.3/10 Comfort
  • 36 reviews 7.8/10 Cleanliness
  • 26 reviews 2.3/10 Breakfast
  • 7 reviews 10/10 Vibe
  • 6 reviews 2.1/10 Food

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