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Grand Mercure Yangon Golden Empire 5 stars

Customer review rating 4.5/5 251 reviews

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Grand Mercure Yangon Golden Empire
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+ 21 Services

Hotel extras

  • Unique hotel room design inspired by gemstones

  • Within 20-minute drive from Yangon International Airport

  • 8 well-appointed flexible meeting spaces with natural light

  • 3 amazing ballrooms with unobstructed view of the city

Hotel location

Grand Mercure Yangon Golden Empire

1A Corner of Myittar Road and
Thakhin Pho Hla Gyi Road 14 Ward
South Okkalapa Township
11091 yangon
myanmar

Tel: +9517330288

Fax: (+95)17330289

Check-in from 14h00

Check out up to 12h00

  • By plane

    YANGON INT AIRPORT At 10km / 6 miles - Shuttle paying

GPS :16.851886, 96.19414

Hotel services

FLAVOURS

Satisfy your cravings anytime of the day with our selection of international and local favorites made from the finest ingredients. Enjoy the freshest catch of the day during our Seafood Buffet set in a modern and stylish ambience.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 7 Meeting rooms
  • Business Center
    • Business center with support staff
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 175 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 10 connecting rooms
    • 93 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • RGN Additional charge
    • YANGON INT AIRPORT Additional charge
  • Open Parking
    • On site
    • 100 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Ken
    • Outside
    • On site
  • Empire Fitness
    • On site
    • Jacuzzi/Whirlpool bath
    • Massage
    • Sauna room

Our accommodation(s)

Find yourself enchanted by the aesthetics, comfort and luxury of these guest rooms inspired by the riches of the Golden Land. Grand Mercure Yangon provides more than the essentials for both business and leisure travellers.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 881

  • Maximum capacity: 580 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Grand Mercure Yangon Golden Empire

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

251 reviews

TripAdvisor Rating 5.0/5

178 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Amazing staff

Customer review rating 5.0/5

Thales P. Couples - 24/03/2020 Confirmed reviews ALL

At grand mercure yangon we can find true hoteliers

Dear Liutkevicius Thales P. We very much appreciate your comments regarding your stay at the Grand Mercure Yangon Golden Empire. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Traetto Oreste General Manager

Great customer service

Customer review rating 4.5/5

Jamie H. Business - 23/03/2020 Confirmed reviews ALL

Even during tough times caused by the Corona virus, the staff at this hotel were very helpful and friendly.

Dear Jamie H. We very much appreciate your comments regarding your stay at the Grand Mercure Yangon Golden Empire. Besides many good rating you've given, we notice that some of our service aspect did not meet your expectation, please accept our sincere apology. We will ensure to share this feedback with our team member and provide better training to improve our guest services while maintaining the professional skills. In the meantime, provide better solution for the issue you have mentioned. Thank you again for sharing your experience, and we hope you will give us another chance to better serve you in the future. Sincerely, Traetto Oreste General Manager

Good stay but beware of mosquitoes in the lobby

Customer review rating 4.0/5

Piyush D. Families - 18/03/2020 Confirmed reviews ALL

All good. Except the mosquitoes part in the lobby. Reception and manager unable to cope with it. Rest everything was good.

Dear Piyush D. We very much appreciate your comments regarding your stay at the Grand Mercure Yangon Golden Empire. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Traetto Oreste General Manager

Great staff

Customer review rating 5.0/5

Cathy Business - 18/03/2020 Confirmed reviews ALL

The hotel staff was great. The room was beautiful and very clean.

Dear Kathleen E. We very much appreciate your comments regarding your stay at the Grand Mercure Yangon Golden Empire. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Traetto Oreste General Manager

excellent

Customer review rating 2.5/5

May M. H. Couples - 17/03/2020 Confirmed reviews ALL

Amazing!

Dear May Mon H. We very much appreciate your comments regarding your stay at the Grand Mercure Yangon Golden Empire. Besides many good rating you've given, we notice that some of our service aspect did not meet your expectation, please accept our sincere apology. We will ensure to share this feedback with our team member and provide better training to improve our guest services while maintaining the professional skills. In the meantime, provide better solution for the issue you have mentioned. Thank you again for sharing your experience, and we hope you will give us another chance to better serve you in the future. Sincerely, Traetto Oreste General Manager

One of my worst hotel experiences ever

Customer review rating 1.0/5

Troy F. Business - 16/03/2020 Confirmed reviews ALL

During our stay we were more worried about getting malaria or dengue fever than COVID. Mosquito situation was totally unacceptable both in the common areas of the hotel and in the rooms. Complained many times but problem persisted from check-in to check-out and even when there were no mosquito's left alive when we left the hotel room in the moring the room was full again when we returned in the evening. Would have left after the first day and moved into another hotel in the city but my credit card had been fully charged for 2 rooms + 2 deposits for the entire stay upon check in. In my opinion the hotel managment should have closed the entire hotel for a few days and fumigated the entire property. Have many pictures of dead mosquitos in the room and pictures of my son with the bites all over his arms and legs.

Dear Troy F. We very much appreciate your comments regarding your stay at the Grand Mercure Yangon Golden Empire. Besides many good rating you've given, we notice that some of our service aspect did not meet your expectation, please accept our sincere apology. We will ensure to share this feedback with our team member and provide better training to improve our guest services while maintaining the professional skills. In the meantime, provide better solution for the issue you have mentioned. Thank you again for sharing your experience, and we hope you will give us another chance to better serve you in the future. Sincerely, Traetto Oreste General Manager

Very good service but location wise it is abit out of town

Customer review rating 3.5/5

Rt Business - 14/03/2020 Confirmed reviews ALL

It is very good service and thanks to all that is providing good and quality service for the more than 1 week stay. However, should have informed the guest earlier when changing the breakfast from buffet style to ala-carte only. We found it out only during breakfast time and that wasted some time as need to wait for preparation of the food after ordering. By informing guest earlier the experience will be better and guest also can be more prepared and preempt it.

Dear Poh Hian T. We very much appreciate your comments regarding your stay at the Grand Mercure Yangon Golden Empire. Besides many good rating you've given, we notice that some of our service aspect did not meet your expectation, please accept our sincere apology. We will ensure to share this feedback with our team member and provide better training to improve our guest services while maintaining the professional skills. In the meantime, provide better solution for the issue you have mentioned. Thank you again for sharing your experience, and we hope you will give us another chance to better serve you in the future. Sincerely, Traetto Oreste General Manager

Good stay, efficient staff, willing to assist

Customer review rating 4.5/5

Peggy A. L. Solo - 08/03/2020 Confirmed reviews ALL

The location might be considered far for some but for me I like the space and quietness is a draw card. Thinking of bringing back the family to visit and will certainly recommend to other friends and family. Good for children for it has a spacious garden and the pool is a plus. The price is reasonable too.

Dear Peggy L. We very much appreciate your comments regarding your stay at the Grand Mercure Yangon Golden Empire. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Traetto Oreste General Manager

it's okay

Customer review rating 2.5/5

S. K. T. Families - 02/03/2020 Confirmed reviews ALL

bad breakfast

Dear Kyi T. S. We very much appreciate your comments regarding your stay at the Grand Mercure Yangon Golden Empire. Besides many good rating you've given, we notice that some of our service aspect did not meet your expectation, please accept our sincere apology. We will ensure to share this feedback with our team member and provide better training to improve our guest services while maintaining the professional skills. In the meantime, provide better solution for the issue you have mentioned. Thank you again for sharing your experience, and we hope you will give us another chance to better serve you in the future. Sincerely, Traetto Oreste General Manager

Exceptional Hotel

Customer review rating 4.5/5

Cliff H. Solo - 01/03/2020 Confirmed reviews ALL

One of the most welcoming, friendly and comfortable hotels I have ever stayed at. My Golden suite was large and very well appointed, the bed was amazing. From Christy and the team on Reception, the Bell staff and lovely Swe Zin in the restaurant, every one of the staff was so pleasant and helpful! My only comment is the lack of an indoor bar, the pool bar is outside, often unattended and plagued by mosquitoes. Otherwise one of the very best hotels around! Thank you all!

Dear Clifford H. We very much appreciate your comments regarding your stay at the Grand Mercure Yangon Golden Empire. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Traetto Oreste General Manager

Warm welcome and Good Services

Customer review rating 4.5/5

Gary P. Business - 26/02/2020 Confirmed reviews ALL

Greeted with Warm smiles and being shown to the room. Excellent services.

Dear P. T. We very much appreciate your comments regarding your stay at the Grand Mercure Yangon Golden Empire. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Traetto Oreste General Manager

I am overwhelmed by the Great Team at Grand Mercure Yangon

Customer review rating 5.0/5

Adib K. Business - 25/02/2020 Confirmed reviews ALL

Even before arriving to Myanmar,I was taken great care if my arrival details to grand Mercure. This great attention to details and sincere care continued with every part of my stay at grand Mercure . The whole hotel team was there too to make sure that my company event hosted at events function hall was very successful. I felt proud to have the team take care of my VIP customers. I mention Nyein for his utmost care, and honestly everyone of the Grand Mercure make me feel very unique and even make me feel the owner of this property .

Dear Adib K. We very much appreciate your comments regarding your stay at the Grand Mercure Yangon Golden Empire. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Traetto Oreste General Manager

Staycation

Customer review rating 5.0/5

Thet L. Families - 19/02/2020 Confirmed reviews ALL

The staff is what makes the experience of staying in the hotel special. We are looking forward to more special offers and packages. We will return many many more times.

Dear Thet L. Win S. We very much appreciate your comments regarding your stay at the Grand Mercure Yangon Golden Empire. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Traetto Oreste General Manager

Good sleep

Customer review rating 5.0/5

Poj P. Business - 18/02/2020 Confirmed reviews ALL

The room is well decorated, very luxury. Clean and comfort bed. I like the bathroom lighting. Also good breakfast menu.

Dear Poj P. We very much appreciate your comments regarding your stay at the Grand Mercure Yangon Golden Empire. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Traetto Oreste General Manager

Perfect Stay

Customer review rating 5.0/5

Win N. Couples - 16/02/2020 Confirmed reviews ALL

The rooms are exceptionally clean and well-decorated! As well as the staffs are friendly and helpful with welcoming gestures✌! I would surely love to visit again!

Dear Win N. We very much appreciate your comments regarding your stay at the Grand Mercure Yangon Golden Empire. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Traetto Oreste General Manager

Amazing service.

Customer review rating 5.0/5

Sannie Friends - 10/02/2020 Confirmed reviews ALL

We arrived early in the morning from bagan and we expected already to check in at 12noon because the reservation send an email to me that, the earliest check in with out charges is 12noon. But after breakfast me and my friends staying beside the pool while waiting for our room julie from reception approached us and informed that the room is ready @10:00am. We appreciates this gesture because were tired from a long bus ride. And also thank you for cristy to make an effort to send the birthday cake in our room. Thank you again.

Dear Sannie L. We very much appreciate your comments regarding your stay at the Grand Mercure Yangon Golden Empire. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Traetto Oreste General Manager

Great property with high-class customer experience

TripAdvisor rating 5.0/5

philipp_k_ger Friends getaway - 20/01/2020 TripAdvisor review

Relatively new hotel not too far from the RGN airport. Interesting hotel/room style (see hotel pics) with nice & very clean rooms, huge executive lounge, and pool. What also has to be highlighted are the very customer- and service-oriented employees in all departments that make the guests feeling special and welcomed. Stay clearly exceeded my expectations!

Dear valued guest We very much appreciate your comments regarding your stay at the Grand Mercure Yangon Golden Empire. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Traetto Oreste General Manager

Great Hotel - Location will be an issue for most

TripAdvisor rating 4.0/5

Vince B Couples - 17/11/2019 TripAdvisor review

Classy hotel (pool, room) with excellent staff - we had an issue with a meal but the hotel was quick to respond - breakfast good Note the hotel no longer offers a business lounge - even though it was still advertising it did - so disappointing for Platinum travellers The biggest drawback will be the location - akin to staying at a Bali Luxury resort based in Denpasar - why would you? As a result the hotel also lacks guests (atmosphere) and there is nothing within walking distance - we went downtown and had trouble finding a taxi that would take us back (they said they did not where it was)

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Yangon Golden Empire. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Traetto Oreste General Manager

Not for the business traveller.

TripAdvisor rating 2.0/5

traveller2019685 Business - 08/11/2019 TripAdvisor review

A glossy exterior but essentially a transit hotel for (China) tour groups. While the staff are friendly, the tendency is to treat you like a group tourist. Among other things, this is the only hotel that I can remember that would not check me out (after keeping me waiting) until they checked the room. Never mind that I am an Elite Accor member and a frequent traveler! Btw, if you do stay in the hotel, I do not recommend not to take the breakfast option unless your ideal morning meal is to compete with the swarms of tourists.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Yangon Golden Empire. I am sorry that aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measurements in accordance with the management team to address the problems that you have mentioned. I would appreciate if you can give us time to study further the case and revert to you once having a solid explanation. Please accept my apologies for this shortfall in service delivery you experienced. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Traetto Oreste General Manager

Good hotel

TripAdvisor rating 5.0/5

wichetkaikaew Family - 22/10/2018 TripAdvisor review

The good hotel in Yagon, the room is big and clean, full setup room amenities, staff are excellent and service mind, fitness and pool also nice, I really like the welcome drink upon arrival, front staff very helpful. Feel very enjoy during stay.

Dear guest, A warm greetings from Yangon, Myanmar! Thank you very for taking the time to rate us in TripAdvisor! in Grand Merucre, we always wanting our guests to discover the 4 main senses of A Grand Mercure, where Welcome, Taste, Discovery and Wellness, while all our arrival is presented in a traditional way, where the welcome snack is a Myanmar product and the welcome drink is a blend of 4 varieties of a designer tea imported from Sri Lanka. Glad you have discover our wellness zone and have enjoyed our state of the art - fitness equipment as well as our pool. Thank you for complimenting all our employees too. We look forward to welcome you back to your 2nd home in Yangon in the near future.

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