Grand Mercure Yangon Golden Empire 5 stars

During our stay we were more worried about getting malaria or dengue fever than COVID. Mosquito situation was totally unacceptable both in the common areas of the hotel and in the rooms. Complained many times but problem persisted from check-in to check-out and even when there were no mosquito's left alive when we left the hotel room in the moring the room was full again when we returned in the evening. Would have left after the first day and moved into another hotel in the city but my credit card had been fully charged for 2 rooms + 2 deposits for the entire stay upon check in. In my opinion the hotel managment should have closed the entire hotel for a few days and fumigated the entire property. Have many pictures of dead mosquitos in the room and pictures of my son with the bites all over his arms and legs.

It is very good service and thanks to all that is providing good and quality service for the more than 1 week stay. However, should have informed the guest earlier when changing the breakfast from buffet style to ala-carte only. We found it out only during breakfast time and that wasted some time as need to wait for preparation of the food after ordering. By informing guest earlier the experience will be better and guest also can be more prepared and preempt it.

The location might be considered far for some but for me I like the space and quietness is a draw card. Thinking of bringing back the family to visit and will certainly recommend to other friends and family. Good for children for it has a spacious garden and the pool is a plus. The price is reasonable too.

bad breakfast

One of the most welcoming, friendly and comfortable hotels I have ever stayed at. My Golden suite was large and very well appointed, the bed was amazing. From Christy and the team on Reception, the Bell staff and lovely Swe Zin in the restaurant, every one of the staff was so pleasant and helpful! My only comment is the lack of an indoor bar, the pool bar is outside, often unattended and plagued by mosquitoes. Otherwise one of the very best hotels around! Thank you all!

Greeted with Warm smiles and being shown to the room. Excellent services.

Even before arriving to Myanmar,I was taken great care if my arrival details to grand Mercure. This great attention to details and sincere care continued with every part of my stay at grand Mercure . The whole hotel team was there too to make sure that my company event hosted at events function hall was very successful. I felt proud to have the team take care of my VIP customers. I mention Nyein for his utmost care, and honestly everyone of the Grand Mercure make me feel very unique and even make me feel the owner of this property .

The staff is what makes the experience of staying in the hotel special. We are looking forward to more special offers and packages. We will return many many more times.

The room is well decorated, very luxury. Clean and comfort bed. I like the bathroom lighting. Also good breakfast menu.

The rooms are exceptionally clean and well-decorated! As well as the staffs are friendly and helpful with welcoming gestures✌! I would surely love to visit again!

We arrived early in the morning from bagan and we expected already to check in at 12noon because the reservation send an email to me that, the earliest check in with out charges is 12noon. But after breakfast me and my friends staying beside the pool while waiting for our room julie from reception approached us and informed that the room is ready @10:00am. We appreciates this gesture because were tired from a long bus ride. And also thank you for cristy to make an effort to send the birthday cake in our room. Thank you again.

The food was great. The Services in the Restaurant, lunges and the bar were top class. The cleaning of room and toilets could be improved.

Staff are very friendly and room is extremely comfort.

It was my first time stay in Grand Mercure in Yangon. I enjoyed my stay and services is super. Will stay there again for my next trip.

The GM and Mr. Costa were very co-operative. The staff was very cordial. Overall stay was excellent The food was good and chef was always co-operative .