Grand Mercure Yangon Golden Empire 5 stars

Smiling and very helpful staff, well-maintained hotel, clean, interesting interior, delicious food. The guy at the pool bar (Nyi Nyi) prepared for us the mind-blowing cocktails. Highly recommended!

It was excellent experince, since i arrived at grand mercure hotel golden empire, staff comcierge or bellmen very welcome, and assisst me went to front desk. After I reach front desk, all staffs very welcone. With warm smilling to me. During check in, I had small cased, my booking by website didnot reccipect from hotel, but Duty Manager gave me solution with best way. Without I waiting so long. The room i stayed the best luxcury, with theme golden mix green. Very comfortable. During had breakfast all staff service at restaurant, all chef and assist Manager very welcome, and helpfull, and all buffet was amazing taste, I like the buble Bird Nest, because I have never taste that one. And set up table perfectly, with cleanlines. I was enjoyble during stay at Grand Mercure Hotel Golden Empire, It so recommended for all traveler holidays and bussinessman. Thank you very much ... Best regards, Ade F.

Staff was superb and attentive except for the issue in the SPA which was well handled by the Hotel Manager. The other thing is, we asked for a late check out and we were told it would cost us 42 dollars. We thought that was excessive for staying an extra 2 hours.

Front, Reception, Housekeeper were all good

Had a really good experience. The hotel staff were helpful. The room is always clean. I liked that I was given a room near the lift. The hotel is new. There is always this little treat next to the bedside table, it was something sweet my colleague and I look forward to when we returned to our rooms, but one out of the 4 nights it was sadly not there. As it was a business trip we didn't get to use the facilities but was aware that the hotel had a swimming pool, sauna and steam bath on the first floor of the hotel.

All is very nice from small things. The welcome set, the setup of the room everyday, the food in the restaurant. And one thing is mosquitos in the swimming pool and in the restaurant.

I thoroughly enjoyed my stay at the Grand Mercure Yangon Golden Empire Hotel. The staff was excellent and the manager were very FRIENDLY and ver HELPFUL. I highly recommend this hotel to anyone who is visiting Yangon.

Golden suite was beautiful, can not wait to come back

First of all, our appreciation to the wonderful staff, including Ei Zar at Flavours, Teddy at the reception, and the morning breakfast supervisor (don't know his name). They are courteous and attentive. A company's best asset is the staff. The bedrooms are modern and clean, and the housekeeping staff is always ready to assist. Suggestions for improving the room... the blind for the bathroom does not afford any privacy when the light is on in the bathroom. And at night, if the light in the bath is turned on, it disturbs the other person who is sleeping. It could be addressed by a blackout shade, or a night light in the bathroom. The decor is very stylish, but the stool at the desk is not conducive for working. Perhaps, a regular office chair upon request would solve the problem. The breakfast buffet is excellent, with choices for international and local guests. The complimentary water, coffee and wifi are all very much appreciated. (This is especially true, after being irritated by the nickel and diming of US hotels such as the Loews, Ritz Carltons, Conrad Hiltons and JW Marriotts.) The spa is beautiful and spacious, but the staff seem frazzled, and it does diminish the experience - especially the chatter through the curtains during the massage. Overall, I am very happy with Grand Mercure, and would stay here again.

Grand Mecure Yangon has great facilities, gorgeous rooms and pleasant staff. However, your staff seemed reluctant to go the extra mile for simple requests. For example, extra bottles of drinking water in the room. Also, I am an ACCOR Gold member and at check in, the hotels I stayed at will usually offer all the guests in the room welcome drinks. However, at this hotel, I and only I was given a welcome drink. When I requested the complimentary welcome drink for my wife and daughter, the staff said it was the hotel’s policy that only the card holder gets the drink. While these are small issues, it makes me wonder why a hotel with such a grand facade and luxurious fittings in the room is so stingy when it comes to small requests?

Checkin experience was fairly straightforward and staff were polite and friendly, helpful. The room was nice overall, comfortable and clean. The TV in the room didn't work so well and the picture reception was poor but not such a big deal. The water pressure in the shower was terrible so having a comfortable hot shower was impossible. Otherwise comfy enough. Decided to try the restaurant for dinner - big mistake. Main courses came out before starters. Pizza was the worst I've ever tasted. Absolutely don't order it. The pizza base was one of those disgusting cheap frozen premade things. The chicken Satay was cold and didn't come with satay sauce. The crispy fried squid took about 40 minutes to appear and was very oily and coated in far too much batter. The seafood in the seafood clay pot was not fresh and brought my partner out in a rash. The only thing we ordered which was nice was the Burmese chicken salad, which tasted great. Even the Myanmar draft beer was flat and not really chilled properly. After 10 years in Myanmar, this was without a doubt the worst hotel restaurant experience I've had. The food was ridiculously overpriced, given the standard. Disgusting. In the morning I had a meeting early - went to get breakfast just before 10am but they stopped serving. If room only, then not a bad place to stay, but as far as dining goes, it's really of a very low standard - surprised that this is an Accor hotel, to be honest.

The hotel staff is excellent ,mini bar fridge not cold at all , bathrooms facilities and Housekeeping need to improve, see the cockroach in Cupboard, overall is not what we expected

In my point of view : Food menu isn't interested and price a bit high.

good

Good arrival experience, nice room upgrade (platinum member) good room service. Dinner was a slight mixed bag - very good Myanmar chicken salad, but dull overcooked lamb, very limited wine choice.