Grand Mercure Yangon Golden Empire 5 stars

The beds of twin beds room are a little small. Except that, others are okay with me.

Beautifull room, good bed for nice sleep. Variety breakfast & coffee. But big problem concern is bath tub. It is unnecessary and dangerous to slip down. It is too big and waste space in bathroom. Coffeemachine looks nice but bad coffee taste because water not hot enough for coffee.

Classy hotel (pool, room) with excellent staff - we had an issue with a meal but the hotel was quick to respond - breakfast good Note the hotel no longer offers a business lounge - even though it was still advertising it did - so disappointing for Platinum travellers The biggest drawback will be the location - akin to staying at a Bali Luxury resort based in Denpasar - why would you? As a result the hotel also lacks guests (atmosphere) and there is nothing within walking distance - we went downtown and had trouble finding a taxi that would take us back (they said they did not where it was)

From the porter opening my door and carrying my bag in to the smiling friendly faces of the ladies in reception only got better from there... My room was fantastic with my welcome chocolates and nuts what more... The most comfortable beds and pillows in the world have me the best night's sleep.

It was nice, foods were good. People were cordial and helpful. Easy to reach airport.

On arrival, it was immediately clear beyond the glossy exterior that this is a transit hotel for China tour groups. First disappointment, despite request for a high floor, my colleague and I got a low to mid floor. So much over prioritizing member requests over tour groups. Second disappointment, breakfast. Replenishments were slow (noodles, milk, etc.), orange and apple juice smelled and tasted rancid, food choice was limited. If the hotel chooses to cater to tour groups, it must better handle swarms of people. Third disappointment. Check out. While the only staff was busy with checking out another guest, I was made to wait while another lady in grey suit (I assume she is the supervisor but I did not get her name) strutted behind the counter until I reminded her that I was a waiting and would like to check out too. She had otherwise no urgency to attend to her guests. Even more frustrating is I was told to wait longer as they needed to check my room. Honestly I was insulted in addition to having to tolerate the delay in check out. I am an Accor member and travel frequently for business. Even if I was stupid enough to take something from the room, the hotel can always claim against my credit card. As a supervisor, she should have recognized this better and not treat every guests like a tour group tourist.

A glossy exterior but essentially a transit hotel for (China) tour groups. While the staff are friendly, the tendency is to treat you like a group tourist. Among other things, this is the only hotel that I can remember that would not check me out (after keeping me waiting) until they checked the room. Never mind that I am an Elite Accor member and a frequent traveler! Btw, if you do stay in the hotel, I do not recommend not to take the breakfast option unless your ideal morning meal is to compete with the swarms of tourists.

I loved my stay at the Grand Mercure. It is a beautiful hotel, with great staff. The meals are good and everything is clean and in good order. I loved the room. The view was good and everything needed was there. Shower worked great. I recommend this hotel, and will try and visit again.

The Grand Mercure hotel makes me feel like a true VIP anticipating all my needs and exceeding my expectations. Great rooms , amenities , service , food and facilities.

Good hospitality and room is very comfortable. Excellent! I will definitely stay again in next business trip.

Staff is friendly and fantastic. Rooms are high class with Art Deco lighted ceiling. Little far from center of noisy , dirty town but liked calmness of surroundings.

Overall is very good experience with the stay. Good service and accommodation for the hotel.

My room was good, and the facilities are nice. However, I had already checked in before the arrival through the web site, but it took over 20 minutes to receive my key at the front desk. In addition, there were quite a lot of Chinese people who behaved impolitely in the restaurant. That was uncomfortable.

I visited Myanmar for a travel trip with my family. All hotel staffs are very friendly. The room is quite wide and well-decorated. I found the swimming pool and spa to be really relaxing. Reception was really nice as they recommended me all the popular places in town, making this trip one of the best trips for me so far.

I found the hotel Comfortable and clean. The staff has been very nice and helpful.