Grand Mercure Yangon Golden Empire 5 stars

Restaurant was good, Humble staff.

There was some misunderstanding on the system. I booked my stay which include breakfast but when I arrive at the restaurant for breakfast, they told me that my room was without breakfast stay and they proceed to charge me for breakfast. After breakfast, I checked with the front desk and after checking, they confirm my stay include breakfast. Such incident shouldn't have happened. Alittle disappointed on this area. Need to improve on the communication.

In a nutshell, the staff were very nice, polite and helpful. Other points I would like to mention for improvement: 1. The pool area lacked atmosphere ie. not inviting, for example minimal trees/palm trees, wall not high enough, could hear dogs barking and fighting outside. In the 5 times I visited the pool, the only other person was a staff member. In comparison to other Accor hotels e.g. In Thailand I was at one Accor Hotel and the pool area was filled with guests. You need to do something to invite them to use facilities and thus spend money on drinks and food (whilst at pool); 2. The F & B managers are great, only one issue at restaurant: Chefs need to be more attentive to the servery area, for example on one morning I noted two black hairs on one omelette; 3. Other Hotels have a tours company or companies that leave cards on a board at the Hotel and so guests can call them to arrange for them to attend Hotel to discuss tours. This was not to be found at this Hotel; 4. The head concierge (Teddy) was great, helpful and able to provide guests advice on things to see and do. His English skills are commendable; and 5. Reception staff are nice, pleasant and helpful, however, maybe need to do a English course to help them when dealing with English speaking guests. Maybe Teddy can provide them some basic skills.

This Grand Mercure Yangon have raised the level of service to the highest level : the Too Management of the Hotel makes me feel ownership of this property and I can do anything I want. Never seen any care like that . Thank you Grand Mercure

the room was spacious and nice,staff service is awesome.Lovely stay. But never use the spa&massage service.The most unprofessional massage EVER. I chose to do hot stone massage. no shower service at the end of the massage. You just have to walk out feeling greasy. The masseur was cheated on the time duration.finished 10 minutes before it suppose to. Lousy massage, and that's not the worst. I was getting massage int he couple room which I was lying naked on one bed and another bed was empty. During the middle of the session. Another masseur and another chinese lady came in without knocking the door or even asked for permission. I looked and asked why are we sharing the room. The lady play deaf. Then the masseurs started to chat.I was extremely irritated by EVERYTHING. Honestly I was expecting to have a nice lovely, quiet time to relax.But turns out that just ruined my day.

Relatively new hotel not too far from the RGN airport. Interesting hotel/room style (see hotel pics) with nice & very clean rooms, huge executive lounge, and pool. What also has to be highlighted are the very customer- and service-oriented employees in all departments that make the guests feeling special and welcomed. Stay clearly exceeded my expectations!

Nice restaurant, but mosquitoes in the evening ! Very nice pool area and good SPA facilities.

Our room was amazing and the service was good! The only problems were: the hotel is far from the city center and we end up not seeing it. The staff English is not very good and because of a misunderstood the staff told my boyfriend that the plug voltage was 110V and he end up burning one of his eletric devices due to this information mistake

Service are great and memorable experiences.

Smiling and very helpful staff, well-maintained hotel, clean, interesting interior, delicious food. The guy at the pool bar (Nyi Nyi) prepared for us the mind-blowing cocktails. Highly recommended!

It was excellent experince, since i arrived at grand mercure hotel golden empire, staff comcierge or bellmen very welcome, and assisst me went to front desk. After I reach front desk, all staffs very welcone. With warm smilling to me. During check in, I had small cased, my booking by website didnot reccipect from hotel, but Duty Manager gave me solution with best way. Without I waiting so long. The room i stayed the best luxcury, with theme golden mix green. Very comfortable. During had breakfast all staff service at restaurant, all chef and assist Manager very welcome, and helpfull, and all buffet was amazing taste, I like the buble Bird Nest, because I have never taste that one. And set up table perfectly, with cleanlines. I was enjoyble during stay at Grand Mercure Hotel Golden Empire, It so recommended for all traveler holidays and bussinessman. Thank you very much ... Best regards, Ade F.

Staff was superb and attentive except for the issue in the SPA which was well handled by the Hotel Manager. The other thing is, we asked for a late check out and we were told it would cost us 42 dollars. We thought that was excessive for staying an extra 2 hours.

Front, Reception, Housekeeper were all good

Had a really good experience. The hotel staff were helpful. The room is always clean. I liked that I was given a room near the lift. The hotel is new. There is always this little treat next to the bedside table, it was something sweet my colleague and I look forward to when we returned to our rooms, but one out of the 4 nights it was sadly not there. As it was a business trip we didn't get to use the facilities but was aware that the hotel had a swimming pool, sauna and steam bath on the first floor of the hotel.

All is very nice from small things. The welcome set, the setup of the room everyday, the food in the restaurant. And one thing is mosquitos in the swimming pool and in the restaurant.