Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.5/5 1,479 reviews

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Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,479 reviews

TripAdvisor Rating  4.1/5  364 reviews

Certificate of excellence 2025

Great location, superb views, Good rooms,

TripAdvisor rating 4.0/5

8trance8 TripAdvisor review

Great location, superb views, Good rooms, Very close to the lake, spas and eat street. Rooms are clean, spacious with good views. Staff is courteous. Breakfast spread is good. However, they need to have a porter to help with the luggage especially since they don’t have reserved parking slots for their guests. The lady at the reception was kind enough to help us with our luggage when we checked in and guide us on the nearby parking slots.

Customer review rating 4.5/5

Allysia K. Couples - Confirmed reviews ALL

Service from staff was exceptional.

Dear Allysia K., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Pullman Rotorua

Customer review rating 4.5/5

Gale S. Couples - Confirmed reviews ALL

We stayed at the hotel for 3 nights. Everything was clean and orderly. We enjoyed the breakfast every morning. I thought the fresh milk was kind of strange.

Dear Gale S., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Pullman Rotorua

Loved this hotel

TripAdvisor rating 5.0/5

Karen S TripAdvisor review

The hotel was amazing. Great location. Great staff. Offered valet parking that was amazing. The breakfast was great. We had dinner at the barrel restaurant in the hotel and the food was fabulous

Dear Karen S, Thank you for your wonderful feedback :) We’re thrilled to hear you had such an enjoyable stay and loved the convenience of our location, valet service, and breakfast offerings. It’s also fantastic to know you had a great dining experience at Barrel & Co — our culinary team will be delighted to hear your kind words. We truly appreciate your recommendation and hope to welcome you back to Pullman Rotorua soon for another memorable stay. Warm Regards, Kaushi Fernando

Customer review rating 3.5/5

Terence D. R. Couples - Confirmed reviews ALL

Very close to the lake, spas and eat street. Rooms are clean, spacious with good views. Staff is courteous. However, they need to have a porter to help with the luggage especially since they don’t have reserved parking slots for their guests. The lady at the reception was kind enough to help us with our luggage when we checked in and guide us on the nearby parking slots.

Dear Terence,, Thank you for sharing your thoughts regarding your recent stay with us. We are pleased to hear that you appreciated our location, the cleanliness of the rooms, and the courteous service from our staff. Your feedback concerning the assistance with luggage and parking options is valuable. While we strive to provide convenience, we recognize that additional support may enhance the guest experience and will certainly take your comments into consideration for future improvements. Kind Regards, Robert Andren General Manager

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Other web-users rate our hotel

  • 716 reviews 8.5/10 Location
  • 1,160 reviews 7.8/10 Room
  • 1,054 reviews 8.5/10 Service
  • 12 reviews 5.3/10 WiFi
  • 323 reviews 7.8/10 Breakfast
  • 323 reviews 7.7/10 Cleanliness
  • 248 reviews 4.8/10 Value

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