Grand Mercure Belém do Pará 5 stars

Customer review rating (ALL Rating) 4.0/5 1,327 reviews

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Hotel extras

  • Prime location in the center of Belém do Pará

  • Hotel with pool and spa

  • Restaurant with regional and international cuisine

  • Convention Center for up to 600 people

  • Free WiFi available throughout the hotel

Our accommodation(s)

Hotel location

Grand Mercure Belém do Pará

Av Nazare 375
66035115 BELEM

GPS:-1.45291837, -48.489265255

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms


The Baccalá restaurant offers the best in national, regional and international cuisine. It serves a full buffet breakfast, a delicious lunch and an à la carte service at dinner. On Saturdays, guests can enjoy our famous feijoada.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,327 reviews

TripAdvisor Rating  4.0/5  229 reviews

The hotel is supposed to be the best in Belém. How can the service be so poorly trained?

Customer review rating 2.0/5

Andre C. D. L. Business - Confirmed reviews ALL

The check in is very unwelcoming. I was treated as a suspicious person. It felt I was at a police station. Completely inadequate. I stayed two nights. The room was not ready at 1.30 pm the second day. The light of the bathroom is low and white. Feels like an industrial kitchen. The corridors are dark and sad.

Dear ANDRE ARANHA CORREA DO L., Thank you very much for your comments and notes about your experience at the Hotel Grand Mercure Belém. We are very sorry that the service did not live up to your expectations, so please accept our sincere apologies. The Grand Mercure Belém hotel always wants to provide the best quality of service during your stays, therefore, your opinion is important to us. We assure you that the necessary measures will be taken to improve the quality of the services mentioned. Thanks again for sharing your experience and I hope to see you soon at Grand Mercure Belém. Sincerely, Tony Caldeira General manager

Long & Good stay

Customer review rating 4.0/5

Tim Families - Confirmed reviews ALL

Staff was great - always helpful, always approachable, Breakfast was very good and more than sufficient choices, Bar food & drinks were great, nice and welcoming service, Housekeeping did a great job every day, Concierge Team always friendly and supportive All-in-all a very nice stay

Value for price paid is unacceptable

Customer review rating 1.5/5

Nico P. P. Families - Confirmed reviews ALL

Dated hotel, depressing lobby with our lighting. Service below standard for price

Mid price city hotel was clean

TripAdvisor rating 3.0/5

MikeBirdman Friends getaway - TripAdvisor review

An ok city hotel. Not fancy and the room had expected items which all worked, including the ability to make hot water. There were supposed to be coffee pods but none appeared. Wi-Fi was fine. The food in the restaurant was ok but service was really slow.

Excellent service. Very attentive personnel.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

I really liked how friendly personnel was. Always willing to help. Very polite.

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Other web-users rate our hotel

  • 203 reviews 9.6/10 Location
  • 538 reviews 5.8/10 Room
  • 565 reviews 6.6/10 Service
  • 17 reviews 3.6/10 WiFi
  • 260 reviews 6.8/10 Breakfast
  • 249 reviews 4.9/10 Comfort
  • 188 reviews 5.7/10 Cleanliness
  • 106 reviews 2.7/10 Value

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