It was an amazing experience to stay almost a week in Gran Mercure Belém. All staff is really compromised to provide the best attention possible to its guests. Highly recommended.

A/C didn't work in the first room and was noisy and smelly. Furniture was old and poorly maintained and mattress tired of use. Breakfast lacked variety and food didn't look fresh. Staff was kind and helpful.

Awful smell, awful breakfast, bad AC, cable tv not working properly, internet inexistent

The rooms were too hot and no one helped me. The breakfast was missing a lot of its options. They emitted the invoice with the wrong value and let me wait for hours in the reception to receive the new one. and I didn't receive my invoice via email too. Definitely not coming back

It was really not a good experience. Room air conditioning completely inefficient and temperature in the room never below 26 degrees. General ambience in the hotel not good - got a feeling of "tiredness" across the hotel - from the interior as well as the staff.

The hotel can be found in the neighborhood of Nazaré and is well located between the Basilica and Theatro da Paz. The rooms are comfortable and quiet. The rooftop pool is open 24hrs and offers a wonderful view onto the city. The kitchen is excellent and the staff is always very helpful and welcoming. I would always recommend staying in this hotel.

The hotel is situated in the barrio of Nazaré, near to the Theatro da Paz and in walking distance to the basilica of Nazaré. The staff is extremely helpful and understanding. The hotel offers a modern bar in the entrance area and a gorgeous rooftop pool on the 17th floor with a view onto the city. The hotel kitchen is excellent. I enjoyed every minute of my stay and recommend this inviting place without hesitation.

Was good facilities OK, staff OK Eating area is very small and lightless, not very welcoming Well located

The hotel has been my priority stay in Belem, some improvements (rooms and food wise). Personnel The Old Team are great and the new comers, need some Relationship technics).

The hotel is well located and The Team has a great attitude.

Very nice place, very clean, helpful and friendly staff. Service was excellent, good location. Wife connection was good, restaurant was nice but no vegan options except salad. Next time travel to Belem I will choose same place.

Booked this hotel some time ago and agreed to pay an extra charge for the 3rd person. Confirmed this by booking, but by check out the management would not accept this agreement and excuse themselves. This 3rd person ended up, costing nearly the same as the internet rate for the same nights, except from a very small discount after complaning. Aircondition is old and is ok cool during the daytime, but in the nights it could not cool down the room. Maybe the capacitive is too limited, when more rooms are using it. Very nice Italian restaurant close to the hotel. Called Italian Cantina.

Good location, large rooms, breakfast with large variety of foods, employees are usually very kind... air conditioner and TV remote control hardly work, hotel rates are quite exensive... In brief, cost x benefit relaion is very much questionable.

Very friendly and helpful staff. It's just a few steps from the historical downtown. The breakfast service was in turmoil with lack of replacement of dishes and food. Good bar service. Lack of care in maintenance.

The hotel staff can’t use the lê club (loyalty program) , but they have no trouble for the guest to suffer from it. The staff delayed the usage of points, misinformed me, used the points for the wrong purpose (generating an absurd credit) , had the guts to blame me for this, and refused to reimburse me. Besides that, the room and hotel quality doesn’t deserve the name of grand mercure