Grand Mercure Belém do Pará 5 stars

Customer review rating (ALL Rating) 4.2/5 3,021 reviews

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Grand Mercure Belém do Pará
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+ 17 Services

Hotel extras

  • Prime location in the center of Belém do Pará

  • Hotel with pool and spa

  • Restaurant with regional and international cuisine

  • Convention Center for up to 600 people

  • Free WiFi available throughout the hotel

Hotel location

Grand Mercure Belém do Pará

Av Nazare 375
66035115 belem
brazil

Fax: (+55)91/32022304

Check-in from 14h00

Check out up to 12h00

  • By plane

    VAL DE CANS At 11km / 6 miles

GPS:-1.45291837, -48.489265255

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

RESTAURANTE BACCALA

The Baccalá restaurant offers the best in national, regional and international cuisine. It serves a full buffet breakfast, a delicious lunch and an à la carte service at dinner. On Saturdays, guests can enjoy our famous feijoada.

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 633

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Grand Mercure Belém do Pará

100% genuine reviews from our guests

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ALL Rating 4.2/5

3,021 reviews

TripAdvisor Rating 4.0/5

209 reviews

Good stay

Customer review rating 3.0/5

Anonymous Business - 18/11/2021 Confirmed reviews ALL

Pleasant stay

Good, but could be better.

Customer review rating 3.5/5

Lu… Solo - 17/11/2021 Confirmed reviews ALL

It was good, but I think it could be better. The hotel is ranked as 5 stars hotel, but I faced a couple of situations that show that there's room for enhancements! Such as the noise heard from the next suite from mine, that was also occupied.

Well located

Customer review rating 4.0/5

Mil Families - 17/11/2021 Confirmed reviews ALL

Very profissional staff and good breakfast

Great Stay

Customer review rating 5.0/5

T C. Couples - 03/11/2021 Confirmed reviews ALL

Clean courteous and organized. Rooms clean and service was on point, the food was fresh and I will definitely choose The Grand Mercure do Belém over the Radisson any day. Hands down, I had a great Stay and the shower pressure was by far one of many small details that I was happy with throughout my stay.

Lack of maintenance, old rooms.

Customer review rating 2.0/5

Jose R. S. Business - 31/10/2021 Confirmed reviews ALL

Room 101. No window?? My godness… After the first night, had to change rooms because the air conditioner wasn’t working. They putted me on room 106 and guess what?? Air conditioner wasn’t ok either! At least room 106 had a window! Both rooms in general needed a good lift up! Will not stay again at this hotel

Well located, great staff attention.

Customer review rating 5.0/5

Andrea C. Business - 30/10/2021 Confirmed reviews ALL

It was an amazing experience to stay almost a week in Gran Mercure Belém. All staff is really compromised to provide the best attention possible to its guests. Highly recommended.

Dear ANDREA DANIELA VENTUROTTI NUNES C., We very much appreciate your comments regarding your stay at the Grand Mercure Belém do Pará. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management,

Decadent and badly maintained

Customer review rating 1.5/5

Paulo Business - 22/10/2021 Confirmed reviews ALL

A/C didn't work in the first room and was noisy and smelly. Furniture was old and poorly maintained and mattress tired of use. Breakfast lacked variety and food didn't look fresh. Staff was kind and helpful.

Awful smell, awful breakfast, bad AC, cable tv not working properly, internet inexistent

Customer review rating 0.5/5

Henrique Business - 07/10/2021 Confirmed reviews ALL

Awful smell, awful breakfast, bad AC, cable tv not working properly, internet inexistent

Bad exerience

Customer review rating 0.5/5

Anonymous Business - 13/08/2021 Confirmed reviews ALL

The rooms were too hot and no one helped me. The breakfast was missing a lot of its options. They emitted the invoice with the wrong value and let me wait for hours in the reception to receive the new one. and I didn't receive my invoice via email too. Definitely not coming back

Very warm

Customer review rating 2.0/5

Leon L. Business - 09/08/2021 Confirmed reviews ALL

It was really not a good experience. Room air conditioning completely inefficient and temperature in the room never below 26 degrees. General ambience in the hotel not good - got a feeling of "tiredness" across the hotel - from the interior as well as the staff.

Excellent location, welcoming staff

Customer review rating 5.0/5

Philipp S. Couples - 07/08/2021 Confirmed reviews ALL

The hotel can be found in the neighborhood of Nazaré and is well located between the Basilica and Theatro da Paz. The rooms are comfortable and quiet. The rooftop pool is open 24hrs and offers a wonderful view onto the city. The kitchen is excellent and the staff is always very helpful and welcoming. I would always recommend staying in this hotel.

Excellent Location and great service

TripAdvisor rating 5.0/5

Philipp S Solo travel - 03/08/2021 TripAdvisor review

The hotel is situated in the barrio of Nazaré, near to the Theatro da Paz and in walking distance to the basilica of Nazaré. The staff is extremely helpful and understanding. The hotel offers a modern bar in the entrance area and a gorgeous rooftop pool on the 17th floor with a view onto the city. The hotel kitchen is excellent. I enjoyed every minute of my stay and recommend this inviting place without hesitation.

Well located

Customer review rating 3.5/5

Joaquim Business - 25/04/2021 Confirmed reviews ALL

Was good facilities OK, staff OK Eating area is very small and lightless, not very welcoming Well located

COVID19

Customer review rating 4.5/5

Antonio B. Business - 17/12/2020 Confirmed reviews ALL

The hotel has been my priority stay in Belem, some improvements (rooms and food wise). Personnel The Old Team are great and the new comers, need some Relationship technics).

Well Located

Customer review rating 4.5/5

Antonio B. Business - 02/11/2020 Confirmed reviews ALL

The hotel is well located and The Team has a great attitude.

Belem - Grand Mercure

TripAdvisor rating 5.0/5

X7399TBandrew Business - 04/03/2020 TripAdvisor review

Very nice place, very clean, helpful and friendly staff. Service was excellent, good location. Wife connection was good, restaurant was nice but no vegan options except salad. Next time travel to Belem I will choose same place.

Dear X7399TBANDREW, Thank you for sharing your comments with our future TripAdvisor guests. Positive returns like yours motivate our team to continue striving to always deliver quality service and exceed the expectations of our guests. We look forward to welcoming you soon to enjoy more experiences. Sincerely, Tony Caldeira General Manager

A confirmation is not a confirmation at Grand Mercure Belem

TripAdvisor rating 2.0/5

Christensen2020 Family - 06/01/2020 TripAdvisor review

Booked this hotel some time ago and agreed to pay an extra charge for the 3rd person. Confirmed this by booking, but by check out the management would not accept this agreement and excuse themselves. This 3rd person ended up, costing nearly the same as the internet rate for the same nights, except from a very small discount after complaning. Aircondition is old and is ok cool during the daytime, but in the nights it could not cool down the room. Maybe the capacitive is too limited, when more rooms are using it. Very nice Italian restaurant close to the hotel. Called Italian Cantina.

Dear Christensen2020, Thank you for taking the time to tell us about your experience at the Grand Mercure Belem Do Para. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for any problems you had with our hotel service may have caused you about the payment for the 3rd person. As you sad, you knew and agreed to pay for the 3rd person. It is Grand Mercure Belem goal to consistently provide superior service and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Sincerely, Tony Caldeira General Manager

Good hotel

TripAdvisor rating 4.0/5

Nomad03285813593 Business - 04/03/2019 TripAdvisor review

Good location, large rooms, breakfast with large variety of foods, employees are usually very kind... air conditioner and TV remote control hardly work, hotel rates are quite exensive... In brief, cost x benefit relaion is very much questionable.

Dear Guest, Many thanks for your comments and for your stay at the Grand Mercure Belém. Your scores are very important so that we can improve the quality of our services. In relation to the cost benefit, we only have to consider the reservation period, because as the tariff variation is according to the occupation of the hotel, possibly your stay may have suffered this oscillation, but, having the opportunity to return to Belém, please contact me at your service to assist you and check special conditions of accommodation. I hope to see you soon.

Excellent localion

TripAdvisor rating 4.0/5

otton64 Business - 04/12/2017 TripAdvisor review

Very friendly and helpful staff. It's just a few steps from the historical downtown. The breakfast service was in turmoil with lack of replacement of dishes and food. Good bar service. Lack of care in maintenance.

Dear Mr. Otto, Thank you for the comments about your stay at the Grand Mercure Belém do Pará, through them we can always improve our services and provide excellent experiences for all our guests. We were very happy to provided you a pleasant experience on your Business Trip to Belém. It will be a great pleasure to welcome you back to our Hotel. Best Regards, Tony Caldeira General Manager

Never been so mistreated in my life

TripAdvisor rating 1.0/5

Fraianeli Friends getaway - 08/11/2017 TripAdvisor review

The hotel staff can’t use the lê club (loyalty program) , but they have no trouble for the guest to suffer from it. The staff delayed the usage of points, misinformed me, used the points for the wrong purpose (generating an absurd credit) , had the guts to blame me for this, and refused to reimburse me. Besides that, the room and hotel quality doesn’t deserve the name of grand mercure

Dear Mr. Fraianeli, Thank you to sharing your experience with the Grand Mercure Belém do Pará. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the problem with the Le Club Credit may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, thank you for taking the time to contact us. We value you as a Lec Club member and hope you will continue to choose ACCOR HOTELS for your future travel needs. Sincerely, Tony Caldeira General Manager

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