Grand Mercure Belém do Pará 5 stars

I had an amazing stay at the hotel. The staff at reception of the hotel was the best encountered in so may years. I want to say that I was greeted the moment that I opened the door of the taxi. As I walked towards the reception Sergio stopped doing what he was doing and focused on my needs and checked me in breaking all the protocols of late check in for a room. He went above and beyond to get me a room right away after talking to his manager and explaining that I came from a long trip and I was tired. That kindness meant so much for me because i was tired and had surgery 10 days ago. I also wanted to say that every person at your staff was kind, polite and I felt completely at home. I call this gesture a gift of a decent human being and a top professional!

Check in and check out o - good and clean room but unfortunately it is the second time I haven't received the official receipt (NF)

O HOTEL SEMPRE CORRESPONDE ÀS EXPECTATIVAS.

Booked this hotel some time ago and agreed to pay an extra charge for the 3rd person. Confirmed this by booking, but by check out the management would not accept this agreement and excuse themselves. This 3rd person ended up, costing nearly the same as the internet rate for the same nights, except from a very small discount after complaning. Aircondition is old and is ok cool during the daytime, but in the nights it could not cool down the room. Maybe the capacitive is too limited, when more rooms are using it. Very nice Italian restaurant close to the hotel. Called Italian Cantina.

The experience is always good but the breakfast. An unnecessary amount of bread and “healthy food” like seeds or no sugar cereal and you yogurt. Since the hotel is in Belem, it could be nice to have a local juice

Very accommodating, friendly, and exceptional service.

The entire staff...front desk...bellman...and maids were fantastic !! We really enjoyed our stay...Highly recommended !!

hotel is nice, well located.

I had a great time there!

I have booked 3 rooms under my name and my leclub account number. We stayed and checked out on 6 Oct, and until today 4 Nov there is no point count. Even the email for customer's satisfaction survey is sent to my email but you call my colleague name in place of my name. It seems the receptionist only count my colleague name and not my name in the check in that why I dont get any point until now I assume. Just to remind: my name is Phan Kim C.. Pls review this as it's abit dissapointed plus there is no welcome and nice arrangement which I use to get as a gold member. Facility is getting old. One bad experience with the checked in lady who seems dont know who is the gold member and paid for the rooms. I booked three kingsize bed room and I got the twin room. Then I asked for a change and it costs her a little time before she can do it. It was very dissapointed. Breakfast and dinner are not so good, less choice, taste was poor. The laundry service is not good, feel that the clothes was not well cleaned even worse than before washing. My clothes's color is darker in return. I hope the managerment review the service and quality before customers look for alternative option. Best regards, C.

Pleasant staff, good restaurant. Well appointed room.

Good location, large rooms, breakfast with large variety of foods, employees are usually very kind... air conditioner and TV remote control hardly work, hotel rates are quite exensive... In brief, cost x benefit relaion is very much questionable.

Very friendly and helpful staff. It's just a few steps from the historical downtown. The breakfast service was in turmoil with lack of replacement of dishes and food. Good bar service. Lack of care in maintenance.

The hotel staff can’t use the lê club (loyalty program) , but they have no trouble for the guest to suffer from it. The staff delayed the usage of points, misinformed me, used the points for the wrong purpose (generating an absurd credit) , had the guts to blame me for this, and refused to reimburse me. Besides that, the room and hotel quality doesn’t deserve the name of grand mercure

My stay was pleasant and the staff helpful and considerate. The breakfast was excellent. We had dinner there one night and the buffet was very good. It was very conveniently located for our meetings and business.