understand that the Hotel is old - however some standards should be available Outdated rooms - communication in English with hotel employee almost impossible - very difficult

Good hotel with good instalations, but wifi doesn't work definitively. Gym area is quite forgot with several equipaments broken. Bar area doesn't open 24h per day what makes hard to leave hotel early mornig (my flight was schedule for 5am).

Hygiene and safety. The way the room was cleaned, with a focus on the bathroom box, everything leads one to believe that it is not sanitized between each stay in the room. I rented two rooms, of the same type, but the one of them What the room advertises is different from what is provided. The room was not cleaned between each stay in the room, but the inside of the room was other. The phone in the room did not work; when I asked for a change, the housekeeper put a device that did not play but played the other device in the bathroom, which she thought was perfectly normal. The fire alarm was not in the room. After much complaint, it was finally installed (it must have been taken from another room, at least the colour indicated it), which led me to conclude that somewhere in the hotel, in case of fire, we would be alerted too late. The minibar made an uncomfortable humming noise, I had to unplug it from the power to get to sleep. It's a 5 star hotel that leaves a lot to be desired.

I stayed at the Grand Mercure on two separate occasions in Belem. The accommodations were decent but not luxurious. I don't know whether it was because of a staff shortage, the staff themselves, or hotel processes, but the check-in process took much too long. And the room keys are very prone to being desensitized, which caused annoyance for my colleagues who stayed there with me.

I've sent a email to hotel administrators about a incident. A man call to my room in the middle night. The. Hotel administrators didn't ask my email.