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Grand Mercure Belém do Pará 5 stars

Customer review rating 4.3/5 2,517 reviews

Grand Mercure Belém do Pará
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Prime location in the center of Belém do Pará

  • Hotel with pool and spa

  • Restaurant with regional and international cuisine

  • Convention Center for up to 600 people

  • Free WiFi available throughout the hotel

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Grand Mercure Belém do Pará

Av Nazare 375
66035115
belem
brazil

Tel: +559132022000

Fax: (+55)91/32022304

Check-in from 14h00

Check out up to 12h00

  • By plane

    VAL DE CANS At 11km / 6 miles

GPS :-1.45291837, -48.489265255

Our accommodations

STANDARD ROOM, 1 KING SIZE BED

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

STANDARD ROOM, 2 DOUBLE SIZE BEDS

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

ADAPTED STANDARD ROOM, 1 KING SIZE BED

Accessible room
  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 KING SIZE BED

  • Max. number of persons: 2
  • Area: From 29 m² / 312 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 2 DOUBLE SIZE BEDS

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Room-Office: apartment customized as office

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
Rooms

Our restaurants and bars

RESTAURANTE BACCALA

Type of cuisine: International

The Baccalá restaurant offers the best in national, regional and international cuisine. It serves a full buffet breakfast, a delicious lunch and an à la carte service at dinner. On Saturdays, guests can enjoy our famous feijoada.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUMARI BAR

Non contractual photo

The Cumari Bar is the perfect place to relax after a busy day. It serves regional and international drinks, special juices and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 633 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Grand Mercure Belém do Pará

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,517 reviews

tripadvisor

TripAdvisor Rating 4.0/5

190 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Belem - Grand Mercure

TripAdvisor rating 4.0/5

X7399TBandrew Business - 04/03/2020 TripAdvisor review

Very nice place, very clean, helpful and friendly staff. Service was excellent, good location. Wife connection was good, restaurant was nice but no vegan options except salad. Next time travel to Belem I will choose same place.

Dear X7399TBANDREW, Thank you for sharing your comments with our future TripAdvisor guests. Positive returns like yours motivate our team to continue striving to always deliver quality service and exceed the expectations of our guests. We look forward to welcoming you soon to enjoy more experiences. Sincerely, Tony Caldeira General Manager

Well located

Customer review rating 4.3/5

Raphael Solo - 22/02/2020 Confirmed reviews ALL

I had an amazing stay at the hotel. The staff at reception of the hotel was the best encountered in so may years. I want to say that I was greeted the moment that I opened the door of the taxi. As I walked towards the reception Sergio stopped doing what he was doing and focused on my needs and checked me in breaking all the protocols of late check in for a room. He went above and beyond to get me a room right away after talking to his manager and explaining that I came from a long trip and I was tired. That kindness meant so much for me because i was tired and had surgery 10 days ago. I also wanted to say that every person at your staff was kind, polite and I felt completely at home. I call this gesture a gift of a decent human being and a top professional!

Everything good but the end

Customer review rating 4.3/5

Luiz Business - 05/02/2020 Confirmed reviews ALL

Check in and check out o - good and clean room but unfortunately it is the second time I haven't received the official receipt (NF)

BOA ESTADIA

Customer review rating 4.3/5

Daniel P. Business - 31/01/2020 Confirmed reviews ALL

O HOTEL SEMPRE CORRESPONDE ÀS EXPECTATIVAS.

A confirmation is not a confirmation at Grand Mercure Belem

TripAdvisor rating 4.0/5

Christensen2020 Family - 06/01/2020 TripAdvisor review

Booked this hotel some time ago and agreed to pay an extra charge for the 3rd person. Confirmed this by booking, but by check out the management would not accept this agreement and excuse themselves. This 3rd person ended up, costing nearly the same as the internet rate for the same nights, except from a very small discount after complaning. Aircondition is old and is ok cool during the daytime, but in the nights it could not cool down the room. Maybe the capacitive is too limited, when more rooms are using it. Very nice Italian restaurant close to the hotel. Called Italian Cantina.

Dear Christensen2020, Thank you for taking the time to tell us about your experience at the Grand Mercure Belem Do Para. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for any problems you had with our hotel service may have caused you about the payment for the 3rd person. As you sad, you knew and agreed to pay for the 3rd person. It is Grand Mercure Belem goal to consistently provide superior service and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Sincerely, Tony Caldeira General Manager

As aspected

Customer review rating 4.3/5

Breno Business - 09/12/2019 Confirmed reviews ALL

The experience is always good but the breakfast. An unnecessary amount of bread and “healthy food” like seeds or no sugar cereal and you yogurt. Since the hotel is in Belem, it could be nice to have a local juice

Clean, relaxing, and professional

Customer review rating 4.3/5

Felix Business - 25/11/2019 Confirmed reviews ALL

Very accommodating, friendly, and exceptional service.

Wonderful Hotel

Customer review rating 4.3/5

Steven S. Friends - 12/11/2019 Confirmed reviews ALL

The entire staff...front desk...bellman...and maids were fantastic !! We really enjoyed our stay...Highly recommended !!

nice hotel

Customer review rating 4.3/5

Anonymous Business - 11/11/2019 Confirmed reviews ALL

hotel is nice, well located.

Very comfortable hotel

Customer review rating 4.3/5

André P. R. Business - 06/11/2019 Confirmed reviews ALL

I had a great time there!

Quality is getting poor

Customer review rating 4.3/5

Phan K. C. Business - 04/11/2019 Confirmed reviews ALL

I have booked 3 rooms under my name and my leclub account number. We stayed and checked out on 6 Oct, and until today 4 Nov there is no point count. Even the email for customer's satisfaction survey is sent to my email but you call my colleague name in place of my name. It seems the receptionist only count my colleague name and not my name in the check in that why I dont get any point until now I assume. Just to remind: my name is Phan Kim C.. Pls review this as it's abit dissapointed plus there is no welcome and nice arrangement which I use to get as a gold member. Facility is getting old. One bad experience with the checked in lady who seems dont know who is the gold member and paid for the rooms. I booked three kingsize bed room and I got the twin room. Then I asked for a change and it costs her a little time before she can do it. It was very dissapointed. Breakfast and dinner are not so good, less choice, taste was poor. The laundry service is not good, feel that the clothes was not well cleaned even worse than before washing. My clothes's color is darker in return. I hope the managerment review the service and quality before customers look for alternative option. Best regards, C.

Dear Phan Kim C., Thank you for taking the time to tell us about your experience at the Grand Mercure Belém do Pará. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Belém do Pará provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Caldeira General Manager

Very Good

Customer review rating 4.3/5

Dave Business - 28/10/2019 Confirmed reviews ALL

Pleasant staff, good restaurant. Well appointed room.

manager

Customer review rating 4.3/5

D.b. Business - 24/09/2019 Confirmed reviews ALL

Everything was well taken care of. only issue I had was with the WIFI, it kept disconnecting. had to connect each and everytime I wanted to use the internet.

Dear david b., We very much appreciate your comments regarding your stay at the Grand Mercure Belém do Pará. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Caldeira General Manager

Problems with ful house

Customer review rating 4.3/5

Luiz P. Business - 23/09/2019 Confirmed reviews ALL

It was not like as the other times - many problems that I considered related to the high booking.

Exmo Senhor(a) P., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Grand Mercure Belém do Pará. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. O hotel Grand Mercure Belém do Pará deseja sempre prestar a melhor qualidade de serviço nas suas estadas; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o(a) acolher brevemente, queira aceitar os nossos melhores cumprimentos Atenciosamente, Tony Caldeira Gerente Geral

Satisfied and thank you for your efforts..

Customer review rating 4.3/5

Tarik E. Business - 23/09/2019 Confirmed reviews ALL

I was satisfied and the employees were very helpful and kindly effort their best to make me happy..thank you very much...

Dear TARIKY MUSTAFA SOLIMAN E., We very much appreciate your comments regarding your stay at the Grand Mercure Belém do Pará. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Caldeira General Manager

Dr

Customer review rating 4.3/5

Carlos Business - 14/09/2019 Confirmed reviews ALL

Comfortable, gentle and efficient.

Exmo Senhor (a) Carlos, Obrigado por compartilhar sua experiência positiva em nosso hotel, seu comentário é muito importante para nós, gostaríamos muito que você dividisse seus comentários em nossa página no www.tripadvisor.com.br. Segue nosso link direto: https://www.tripadvisor.com.br/Hotel_Review-g303404-d624539-Reviews-Grand_Mercure_Belem-Belem_State_of_Para.html Atenciosamente, Tony Caldeira Gerente Geral

Zeer matig

Customer review rating 4.3/5

Charles Business - 13/09/2019 Confirmed reviews ALL

Service marig Aircondtioning room not work Gym a total mees no aircondtiomning, machines not working. Not cleaned

Dear CHARLES ACHIM BERNARD B., Thank you for taking the time to tell us about your experience at the Grand Mercure Belém do Pará. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Caldeira Gerente Geral

OK

Customer review rating 4.3/5

Carlos Business - 02/09/2019 Confirmed reviews ALL

It was just OK.

Didn't received the invoice of my stay

Customer review rating 4.3/5

Daniel S. P. Business - 14/08/2019 Confirmed reviews ALL

Didn't received the invoice of my stay I need it for reimbursement.

Dear Daniel Senna P., Thank you for taking the time to tell us about your experience at the Grand Mercure Belém do Pará. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Belém, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Caldeira General Manager

Mr David W.

Customer review rating 4.3/5

David W. Families - 04/08/2019 Confirmed reviews ALL

Our stay was extremely good. The rooms were very well decorated and bed linen very nice. The bathroom was very well proportioned and very functional. Cupboards were solid and rigid with coat hangers and safe deposit. The rooms had Iron, Ironing board, hairdryer and alarm clocks. The room fridge was well stocked. The television was best in catergory and the internet was more than sufficient for travelers. The staff were very professional, polite and helpful. The restaurant staff were very tentative and removed dirty plates quickly and monitored dining area well.

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