Grand Mercure Belém do Pará 5 stars

Customer review rating 4.3/5 2,841 reviews

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Grand Mercure Belém do Pará
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+ 17 Services

Hotel extras

  • Prime location in the center of Belém do Pará

  • Hotel with pool and spa

  • Restaurant with regional and international cuisine

  • Convention Center for up to 600 people

  • Free WiFi available throughout the hotel

Hotel location

Grand Mercure Belém do Pará

Av Nazare 375
66035115 belem
brazil

Tel: +559132022000

Fax: (+55)91/32022304

Check-in from 14h00

Check out up to 12h00

  • By plane

    VAL DE CANS At 11km / 6 miles

GPS :-1.45291837, -48.489265255

Hotel services

RESTAURANTE BACCALA

The Baccalá restaurant offers the best in national, regional and international cuisine. It serves a full buffet breakfast, a delicious lunch and an à la carte service at dinner. On Saturdays, guests can enjoy our famous feijoada.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Room service
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 173 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 173 non-smoking rooms
    • 17 floors
  • Languages spoken at the hotel
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Porter
    • Porter
  • Concierge
    • Concierge
Access to property
  • Parking
    • On site
    • 100 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
    • Valet parking
Family
  • Equipements for children
    • Stroller available
  • Services for children
    • Childrens TV Channels
    • Childrens Club for 3 to 6 years
    • Childrens Club for 0 to 3 years

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 633

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Grand Mercure Belém do Pará

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,841 reviews

TripAdvisor Rating 4.0/5

204 reviews

Awful smell, awful breakfast, bad AC, cable tv not working properly, internet inexistent

Customer review rating 0.5/5

Henrique Business - 07/10/2021 Confirmed reviews ALL

Awful smell, awful breakfast, bad AC, cable tv not working properly, internet inexistent

Bad exerience

Customer review rating 0.5/5

Anonymous Business - 13/08/2021 Confirmed reviews ALL

The rooms were too hot and no one helped me. The breakfast was missing a lot of its options. They emitted the invoice with the wrong value and let me wait for hours in the reception to receive the new one. and I didn't receive my invoice via email too. Definitely not coming back

Very warm

Customer review rating 2.0/5

Leon L. Business - 09/08/2021 Confirmed reviews ALL

It was really not a good experience. Room air conditioning completely inefficient and temperature in the room never below 26 degrees. General ambience in the hotel not good - got a feeling of "tiredness" across the hotel - from the interior as well as the staff.

Excellent location, welcoming staff

Customer review rating 5.0/5

Philipp S. Couples - 07/08/2021 Confirmed reviews ALL

The hotel can be found in the neighborhood of Nazaré and is well located between the Basilica and Theatro da Paz. The rooms are comfortable and quiet. The rooftop pool is open 24hrs and offers a wonderful view onto the city. The kitchen is excellent and the staff is always very helpful and welcoming. I would always recommend staying in this hotel.

Excellent Location and great service

TripAdvisor rating 5.0/5

Philipp S Solo travel - 03/08/2021 TripAdvisor review

The hotel is situated in the barrio of Nazaré, near to the Theatro da Paz and in walking distance to the basilica of Nazaré. The staff is extremely helpful and understanding. The hotel offers a modern bar in the entrance area and a gorgeous rooftop pool on the 17th floor with a view onto the city. The hotel kitchen is excellent. I enjoyed every minute of my stay and recommend this inviting place without hesitation.

Well located

Customer review rating 3.5/5

Joaquim Business - 25/04/2021 Confirmed reviews ALL

Was good facilities OK, staff OK Eating area is very small and lightless, not very welcoming Well located

COVID19

Customer review rating 4.5/5

Antonio B. Business - 17/12/2020 Confirmed reviews ALL

The hotel has been my priority stay in Belem, some improvements (rooms and food wise). Personnel The Old Team are great and the new comers, need some Relationship technics).

Well Located

Customer review rating 4.5/5

Antonio B. Business - 02/11/2020 Confirmed reviews ALL

The hotel is well located and The Team has a great attitude.

Inadequate Room temperature plus other issues

Customer review rating 2.5/5

Zaki N. Business - 17/10/2020 Confirmed reviews ALL

Comfortable experience except for: 1) Inefficient Central air conditioning. Room temperature doesn't go below 77 degrees. 2) Hotel offers a good quality coffee machine but without paper filters and with a disgusting instant coffee instead of a good Brazilian regular coffee (makes no sense to me) 3) Although in Brazil 99% of the cities have regular 110V supply, in Belem the voltage supplied is 220V, including in the hotel rooms. It took two days for the hotel to arrange a simple 220/110 transformer so I could plug my bathroom appliances.

Belem - Grand Mercure

TripAdvisor rating 5.0/5

X7399TBandrew Business - 04/03/2020 TripAdvisor review

Very nice place, very clean, helpful and friendly staff. Service was excellent, good location. Wife connection was good, restaurant was nice but no vegan options except salad. Next time travel to Belem I will choose same place.

Dear X7399TBANDREW, Thank you for sharing your comments with our future TripAdvisor guests. Positive returns like yours motivate our team to continue striving to always deliver quality service and exceed the expectations of our guests. We look forward to welcoming you soon to enjoy more experiences. Sincerely, Tony Caldeira General Manager

Well located

Customer review rating 5.0/5

Raphael Solo - 22/02/2020 Confirmed reviews ALL

I had an amazing stay at the hotel. The staff at reception of the hotel was the best encountered in so may years. I want to say that I was greeted the moment that I opened the door of the taxi. As I walked towards the reception Sergio stopped doing what he was doing and focused on my needs and checked me in breaking all the protocols of late check in for a room. He went above and beyond to get me a room right away after talking to his manager and explaining that I came from a long trip and I was tired. That kindness meant so much for me because i was tired and had surgery 10 days ago. I also wanted to say that every person at your staff was kind, polite and I felt completely at home. I call this gesture a gift of a decent human being and a top professional!

Everything good but the end

Customer review rating 3.0/5

Luiz Business - 05/02/2020 Confirmed reviews ALL

Check in and check out o - good and clean room but unfortunately it is the second time I haven't received the official receipt (NF)

BOA ESTADIA

Customer review rating 5.0/5

Daniel P. Business - 31/01/2020 Confirmed reviews ALL

O HOTEL SEMPRE CORRESPONDE ÀS EXPECTATIVAS.

A confirmation is not a confirmation at Grand Mercure Belem

TripAdvisor rating 2.0/5

Christensen2020 Family - 06/01/2020 TripAdvisor review

Booked this hotel some time ago and agreed to pay an extra charge for the 3rd person. Confirmed this by booking, but by check out the management would not accept this agreement and excuse themselves. This 3rd person ended up, costing nearly the same as the internet rate for the same nights, except from a very small discount after complaning. Aircondition is old and is ok cool during the daytime, but in the nights it could not cool down the room. Maybe the capacitive is too limited, when more rooms are using it. Very nice Italian restaurant close to the hotel. Called Italian Cantina.

Dear Christensen2020, Thank you for taking the time to tell us about your experience at the Grand Mercure Belem Do Para. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for any problems you had with our hotel service may have caused you about the payment for the 3rd person. As you sad, you knew and agreed to pay for the 3rd person. It is Grand Mercure Belem goal to consistently provide superior service and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Sincerely, Tony Caldeira General Manager

As aspected

Customer review rating 4.0/5

Breno Business - 09/12/2019 Confirmed reviews ALL

The experience is always good but the breakfast. An unnecessary amount of bread and “healthy food” like seeds or no sugar cereal and you yogurt. Since the hotel is in Belem, it could be nice to have a local juice

Clean, relaxing, and professional

Customer review rating 5.0/5

Felix Business - 25/11/2019 Confirmed reviews ALL

Very accommodating, friendly, and exceptional service.

Wonderful Hotel

Customer review rating 5.0/5

Steven S. Friends - 12/11/2019 Confirmed reviews ALL

The entire staff...front desk...bellman...and maids were fantastic !! We really enjoyed our stay...Highly recommended !!

Good hotel

TripAdvisor rating 4.0/5

Nomad03285813593 Business - 04/03/2019 TripAdvisor review

Good location, large rooms, breakfast with large variety of foods, employees are usually very kind... air conditioner and TV remote control hardly work, hotel rates are quite exensive... In brief, cost x benefit relaion is very much questionable.

Dear Guest, Many thanks for your comments and for your stay at the Grand Mercure Belém. Your scores are very important so that we can improve the quality of our services. In relation to the cost benefit, we only have to consider the reservation period, because as the tariff variation is according to the occupation of the hotel, possibly your stay may have suffered this oscillation, but, having the opportunity to return to Belém, please contact me at your service to assist you and check special conditions of accommodation. I hope to see you soon.

Excellent localion

TripAdvisor rating 4.0/5

otton64 Business - 04/12/2017 TripAdvisor review

Very friendly and helpful staff. It's just a few steps from the historical downtown. The breakfast service was in turmoil with lack of replacement of dishes and food. Good bar service. Lack of care in maintenance.

Dear Mr. Otto, Thank you for the comments about your stay at the Grand Mercure Belém do Pará, through them we can always improve our services and provide excellent experiences for all our guests. We were very happy to provided you a pleasant experience on your Business Trip to Belém. It will be a great pleasure to welcome you back to our Hotel. Best Regards, Tony Caldeira General Manager

Never been so mistreated in my life

TripAdvisor rating 1.0/5

Fraianeli Friends getaway - 08/11/2017 TripAdvisor review

The hotel staff can’t use the lê club (loyalty program) , but they have no trouble for the guest to suffer from it. The staff delayed the usage of points, misinformed me, used the points for the wrong purpose (generating an absurd credit) , had the guts to blame me for this, and refused to reimburse me. Besides that, the room and hotel quality doesn’t deserve the name of grand mercure

Dear Mr. Fraianeli, Thank you to sharing your experience with the Grand Mercure Belém do Pará. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the problem with the Le Club Credit may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, thank you for taking the time to contact us. We value you as a Lec Club member and hope you will continue to choose ACCOR HOTELS for your future travel needs. Sincerely, Tony Caldeira General Manager

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