Grand Mercure Belém do Pará 5 stars

Was good facilities OK, staff OK Eating area is very small and lightless, not very welcoming Well located

The hotel has been my priority stay in Belem, some improvements (rooms and food wise). Personnel The Old Team are great and the new comers, need some Relationship technics).

The hotel is well located and The Team has a great attitude.

Comfortable experience except for: 1) Inefficient Central air conditioning. Room temperature doesn't go below 77 degrees. 2) Hotel offers a good quality coffee machine but without paper filters and with a disgusting instant coffee instead of a good Brazilian regular coffee (makes no sense to me) 3) Although in Brazil 99% of the cities have regular 110V supply, in Belem the voltage supplied is 220V, including in the hotel rooms. It took two days for the hotel to arrange a simple 220/110 transformer so I could plug my bathroom appliances.

Very nice place, very clean, helpful and friendly staff. Service was excellent, good location. Wife connection was good, restaurant was nice but no vegan options except salad. Next time travel to Belem I will choose same place.

I had an amazing stay at the hotel. The staff at reception of the hotel was the best encountered in so may years. I want to say that I was greeted the moment that I opened the door of the taxi. As I walked towards the reception Sergio stopped doing what he was doing and focused on my needs and checked me in breaking all the protocols of late check in for a room. He went above and beyond to get me a room right away after talking to his manager and explaining that I came from a long trip and I was tired. That kindness meant so much for me because i was tired and had surgery 10 days ago. I also wanted to say that every person at your staff was kind, polite and I felt completely at home. I call this gesture a gift of a decent human being and a top professional!

Check in and check out o - good and clean room but unfortunately it is the second time I haven't received the official receipt (NF)

O HOTEL SEMPRE CORRESPONDE ÀS EXPECTATIVAS.

Booked this hotel some time ago and agreed to pay an extra charge for the 3rd person. Confirmed this by booking, but by check out the management would not accept this agreement and excuse themselves. This 3rd person ended up, costing nearly the same as the internet rate for the same nights, except from a very small discount after complaning. Aircondition is old and is ok cool during the daytime, but in the nights it could not cool down the room. Maybe the capacitive is too limited, when more rooms are using it. Very nice Italian restaurant close to the hotel. Called Italian Cantina.

The experience is always good but the breakfast. An unnecessary amount of bread and “healthy food” like seeds or no sugar cereal and you yogurt. Since the hotel is in Belem, it could be nice to have a local juice

Very accommodating, friendly, and exceptional service.

The entire staff...front desk...bellman...and maids were fantastic !! We really enjoyed our stay...Highly recommended !!

Good location, large rooms, breakfast with large variety of foods, employees are usually very kind... air conditioner and TV remote control hardly work, hotel rates are quite exensive... In brief, cost x benefit relaion is very much questionable.

Very friendly and helpful staff. It's just a few steps from the historical downtown. The breakfast service was in turmoil with lack of replacement of dishes and food. Good bar service. Lack of care in maintenance.

The hotel staff can’t use the lê club (loyalty program) , but they have no trouble for the guest to suffer from it. The staff delayed the usage of points, misinformed me, used the points for the wrong purpose (generating an absurd credit) , had the guts to blame me for this, and refused to reimburse me. Besides that, the room and hotel quality doesn’t deserve the name of grand mercure