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Novotel Surfers Paradise Hotel 4 stars

Customer review rating 4.2/5 10,089 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Novotel Surfers Paradise
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+ 18 Services

Hotel extras

  • 150m to the beach

  • Situated on the GLink tram line

  • In the heart of the shopping and dining precinct

  • An ALLsafe hotel

  • Level 5 leisure facilities featuring a heated pool, spa, gym, tennis court and BBQ facilites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Gold Coast Airport Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request Paying
  • Tennis
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd
and Hanlan Street
4217 surfers paradise
australia

Tel: +61755793499

Fax: (+61)755920026

Check-in from 14h00

Check out up to 11h00

  • By plane

    Gold Coast Airport At 22km / 13 miles - Shuttle paying

  • By train

    Helensvale At 11km / 6 miles

GPS :-28.0029127, 153.4286896999

Our accommodation(s)

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .

Hinterland View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Superior Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43 / 463 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Superior Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Mountain view *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43 / 463 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Executive Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View Executive Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Ocean/Sea view *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

BLVD Café & Bar

Type of cuisine: Cafe

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Blvd Cafe & Bar

Blvd Bar is open 7 days, serving coffee, snacks and light meals for breakfast, lunch and dinner.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 522

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

10,089 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,223 reviews

Great stay

Customer review rating 5.0/5

Geoff Couples - 17/06/2021 Confirmed reviews ALL

From booking to check out, all your staff were friendly, accommodating and professional. The room was fantastic and was exactly what we were looking for. Excellent location, great amenities. Thanks!

Dear Geoffrey, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Le Bihan Guest Relations

Great location.

Customer review rating 4.5/5

Jr Families - 17/06/2021 Confirmed reviews ALL

Great location, we were given a rather dusty room at the start of the stay but when we complain to the reception, they allowed us to change rooms almost immediately. Thanks for that but my access card kept getting blocked and wouldn't work and so I had to go down a couple of times to the reception to get it sorted. That was kind of annoying. Also, I wish you could give your guest free parking.

Customer review rating 4.5/5

Annette R. Couples - 17/06/2021 Confirmed reviews ALL

Staff were lovely, nothing was too much trouble. Food was good and rooms very well appointed and serviced.

Dear Annette, Thank you for your review and for choosing Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team and Derek our Banquet Manager who has been hosting breakfast in the Restaurant. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Warkcup Talent & Culture Manager Novotel Surfers Paradise

Great location and room.

Customer review rating 5.0/5

S. R. Couples - 16/06/2021 Confirmed reviews ALL

Been there twice already. My husband and I really enjoy it! Still did not receive my point though

Great Location

Customer review rating 2.0/5

Ayla Couples - 16/06/2021 Confirmed reviews ALL

I have emailed the hotel now about the state the room was in. Full of dusty and found a termite in the linen. Along with photos but haven’t had a response yet.

Good location, service not great

Customer review rating 2.5/5

Jayne Couples - 16/06/2021 Confirmed reviews ALL

We are platinum members and had no on arrival gift in our room. Our original room we had book wasn’t as big as we thought it was by the photos on the internet. We asked for another room. The room was bigger but had a damp mould smell the whole time. One night we had water issues but they did fix it. Breakfast wasn’t the best either. Buffet was only available in the weekend and you could not order any omelette or other way of eggs only poached or fried. The food was cold most times as well. The other breakfast was ok. Overall it was one of the worse Accor hotel we have stayed at.

Dear Jayne, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Whilst we are glad that you enjoyed the handy location of our hotel, I am sadden to read that our service was lacking and the room was not to your standard. We always try to ensure that we upgrade our Platinum guests to the highest floors; however it seems we dropped the ball on the cleanliness and presentation of the room. I have shared your comments with the Housekeeping team as in these challenging times the hygiene and cleanliness of our guest rooms are highly paramount. Jayne, please accept my personal apologies about the missing welcome gift. I had prepared a lovely bottle of Pinot Grigio, a dessert and cheese platter from our kitchen, a welcome card and two bottles of water. After further investigation we found it was misdelivered to your original room 1909 in the afternoon by our team and was never moved to your second room. I have also shared your terrible breakfast experience with our Executive Chef. He is embarrassed to say the least. Jayne I am at a loss for words for the very underwhelming stay that you encountered. Although we cannot replace the valuable hours that you have already spent here, I would like to invite you back for a complimentary stay with us so we can turnaround your awful experience. Should the opportunity to return to the Gold Coast present itself again, please do not hesitate to reach out to me and I will personally look after your stay. We appreciate your sharing your concerns, and it is our hope that you we can restore your faith in us as a Novotel and deliver you the proper stay that you deserve. Yours Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Good location :)

Customer review rating 5.0/5

Angel Couples - 16/06/2021 Confirmed reviews ALL

Everything went smooth and had no problem at all. Except when reception told us we have breakfast but we were not in the list the next day

Dear Angel, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. We are delighted that you had a smooth stay with us! I am sorry about the mix up with your breakfast. I hope this did not cause you too much inconvenience throughout your stay, this was miscommunication on our part. Angle, thank you for sharing your experience, and we look forward to welcoming you back again soon! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

perfect location, great room with view, good staff, awesome weekend

Customer review rating 4.0/5

Lauryn H. Couples - 16/06/2021 Confirmed reviews ALL

We went away for my husbands birthday & could not be happier with our stay at Novotel Surfers Paradise. Great location, so handy! Good sea views, Lovely facilities, Friendly & Helpful Staff - for a great price on the accor special offer. Awesome weekend!

Dear Lauren & Miriama, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. We are delighted that you enjoyed your stay with us and had a great time by the beach! Thank you for your kind words and highlighting our staff. We love what we do and are always looking for ways to ensure our customers are satisfied. We look forward to welcoming you back for another stay again soon! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Old room

Customer review rating 2.5/5

Juan P. F. Couples - 16/06/2021 Confirmed reviews ALL

The room is not how it looks in the picture on booking.com. The picture in the booking is nicer. Also, there is a smell of like old cabinet whenever we enter the room from outside and the AC starts to run and I have to request for the dental kit and water is so freaking expensive. My wife said, "let's not come back here next time". I didn't bother to change room because I want to enjoy our short trip not stress about it.

Another great stay

Customer review rating 4.5/5

Anonymous Couples - 16/06/2021 Confirmed reviews ALL

Stay excellent. Rooms clean. Thank you

Dear Michael, Thank you for your review and for choosing Novotel Surfers Paradise. We are so glad to hear that you enjoyed your stay with us. Thank you again for sharing your experience, and we look forward to welcoming you back to our hotel in the future. Sincerely, Samantha Warkcup Talent & Culture Manager Novotel Surfers Paradise

Great location

Customer review rating 4.0/5

Sam Families - 16/06/2021 Confirmed reviews ALL

I was travelling with a 5 month old, 4 year old and my husband. I wish we chose a warmer month but we had to re book so many times because of covid that we thought let's just go. The location is perfect. It would be best if we could guarantee parking but it wasn't too bad. I love that woolies is directly below. I was upset there was no microwave. I should of read the room details properly before booking. I ended up hiring one for $10 a night. Overall it was a great trip and I'd stay there again in a bigger room next time

Amazing stay

Customer review rating 4.5/5

Adi Families - 15/06/2021 Confirmed reviews ALL

Great location, very nice room (big enough for a family of 5 ) , Amazing view , nice pool , great staff

Dear Adi, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. we are delighted that you and your family had a wonderful getaway! Thank you for mentioning our hard working staff, we love what we do and your sentiments mean a lot to us! Adi, I am sorry that the breakfast experience wasn't the best. Are you able to share with me if it was in the BLVD Cafe or our buffet Restaurant? I will pass on your feedback to the kitchen team. Thank you again for sharing your experience, and we hope to make your next stay a 100/100 visit! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise
Customer review rating 5.0/5

Anonymous Families - 15/06/2021 Confirmed reviews ALL

Staff were awesome and rooms beautiful

Dear Mr P., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback, especially from our Gold Members! We are delighted that you enjoyed your stay with us, we hope you had a wonderful time by the beach. Thank you for your kind words about our staff and for mentioning both David and Bree, our superstars - I will be sure to forward on your comments. We cant thank you enough for your ongoing loyalty to Accor. It really is travellers such as yourself that are keeping the tourism industry alive. We can't wait to see you go Platinum! Thank you again for sharing your experience, and we look forward to welcoming you back for another visit to the Gold Coast soon! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

good holiday

Customer review rating 4.5/5

Paul Families - 15/06/2021 Confirmed reviews ALL

Have stayed a few times and does good.

Dear Paul, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback! We are glad that you had a nice time away, everyone needs that right now! We are always delighted to look after you each time you come. Thank you for your ongoing loyalty to Accor. We look forward to seeing you become Platinum soon! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Disappointed

Customer review rating 2.0/5

Andrew V. Families - 15/06/2021 Confirmed reviews ALL

Have booked for six days for my wife and daughter to visit sick relative. It’s a very upsetting time only to find after 2pm room not made and basic amenities of room not topped up. Please make their stay seemless please booked under andrew V.

Dear Andrew, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We understand this is a very difficult time for you and your family and these small issues should not have ever interfered with your stay. I will make sure that our Housekeeping team will have the room serviced at 11am each day of the stay. If there is anything I or my staff can do to make the stay feel more at home, please reach out to me and I will personally look after your needs. Thank you for giving us the feedback, this is very important to us to ensure that we continue to improve and do better. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Great Experience

Customer review rating 4.5/5

T N. Families - 15/06/2021 Confirmed reviews ALL

Very friendly staff. Stylish and clean accommodation. Central location

Dear Mr N., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to look after you on your visits with us. Thank you for your ongoing loyalty to Accor! Thank you for your comments of our breakfast selection, I will mention omelettes to the kitchen and a wider variety of vegetables, a good idea. Thank you again for sharing your experience, and we look forward to seeing you again very soon! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Great location.

Customer review rating 5.0/5

Sophie B. Couples - 14/06/2021 Confirmed reviews ALL

We really enjoyed our stay. Everything was perfect. The only areas for improvement would be that the rooms need updating and they should offer free wifi. This is customary at all other venues in surfers.

Dear Sophie, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback! We are delighted that you enjoyed your stay with us and called us home during your visit to the Gold Coast. Thank you for your valid points, we have only completed half of the accommodation tower in our renovation master plan, and look forward to revealing our new rooms to our guests soon! We do have several floors of recently refurbished deluxe category rooms; I will ensure that on your next visit you will receive a complimentary upgrade to one of these! We do have free WIFI for our loyalty members; its as simple as clicking yes. If you would like I would be happy to sign you up to our Accor loyalty program, which entitles you to free wifi at every single one of our hotels globally, and a host of other benefits. Just let us know! Thank you again for sharing your experience, and we look forward to making your next staycation a perfect one! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Good

TripAdvisor rating 5.0/5

joshuamason9376 04/04/2021 TripAdvisor review

It was ok I stay here most times Last time I stayed here the power went out in the whole hotel Sitting in the dark for 1 hour wasn’t told why the power went out never got any compensation The Accor member rate is Rubbish there is no member discount When I look and enter my membership number I get the same price as on any online site I looked on Expedia and it came back as the same price on the Accor app and site with my membership number The wifi doesn’t work if you use Tinder or Grindr or some website it says error no connection If I use Virgin Australian website it says try again some websites it says error no internet connection even though I’m connected to the wifi

Dear joshuamason9376, Thank you for taking the time to write a Trip Advisor post following your recent stay here at Novotel Surfers Paradise, I am sorry that it was a mixed experience for you. Please accept my apologies that you were unaware that the Hotel was carrying out electrical works on the night of your stay, the Hotel believed that it had contact all of our guests and issued torches for their inconvenience, this appears not to have been the case in this instance and I am sorry for this occurrence and the lack of explanation from the Team. I am sorry that you were not able to access the Accor Live Limitless rate on this occasion as it should provide a discounted rate from that displayed on other booking channels. The reservations Team here at the Hotel are always happy to assist our guests if they cannot access any special rates available to them. Thank you for your comments regarding wi-fi, this is a project that is currently underway to increase efficient connectivity for all of our guests throughout the Hotel and I am sorry that you had reliability issues on this occasion. Thank you for your comments joshuamason9376 and my Team and I do hope to welcome you back to Novotel Surfers Paradise in the future when we will be able to serve you better. Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Novotel Surfers Paradise

TripAdvisor rating 4.0/5

Wendy2580 02/04/2021 TripAdvisor review

Beautifully appointed room. Staff were very pleasant. Disappointed the restaurant was not open. Meals were served in the Cafe but tended to be a bit cold, but the flavour and tenderness of the steak was excellent.

Dear Wnedy2580, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback from our guests. Thank you for your comments regarding your room and your interaction with the Team throughout your stay here in the heart of Surfers Paradise and I will share your feedback with my Team. I am sorry that the Hotel Restaurant is not currently open in the evening due to reduced occupancies. Boulevard Cafe & Bar is the all day outlet for our guests and locals alike and I was disappointed to hear that your meals were not as hot as your would have liked them however I was very pleased to read that your steak was cooked to perfection. Thank you again for your comments Wendy2580 and my Team and I do hope to welcome you back to Novotel Surfers Paradise in the near future, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Novotel stay for long weekend and 21st Birthday party

TripAdvisor rating 5.0/5

malua01 30/03/2021 TripAdvisor review

Awesome!!! Staff were excellent and friendly in dealing with any requests. Booked one of the conference rooms for the birthday. Staff were great with accommodating a Samoan birthday, which is not easy! The food served was very well prepared. The BBQ areas were big and spacious. A 5 star review from me. Only downside was the tennis court surface, which was quite old and peeling. The fence around it was too low for beginners like me, a few balls floated onto the road.

Dear malua01, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback from our guests, p[particularly those celebrating a special occasion. Thank you for your comments regarding your Samoan Birthday event and I will share your feedback with my Team as I know that they will be as pleased as I am to know that you all the food and the BBQ areas in the heart of Surfers Paradise. I would like to share with you that we have recently commenced a project to upgrade our tennis court with a new multi-use court and a brand new fence which will hopefully prevent some of those tennis balls going road- bound next time you come to the Hotel for a game. Thank you again for your 5 star review malua01 and my Team and I hope to welcome you back to Novotel Surfers Paradise in the near future! Best Regards, Paul Morton General Manager Novotel Surfers Paradise

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