Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.1/5 4,296 reviews

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Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

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Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,296 reviews

TripAdvisor Rating  3.5/5  1,370 reviews

Well located

Customer review rating 5.0/5

Ellie E. Families - Confirmed reviews ALL

Very happy with the entire staff. Always ready to help.

Awesome stay

Customer review rating 5.0/5

Paul Couples - Confirmed reviews ALL

Just amazing and will tell all our friends in NZ. Thanks again :-)

Location, location, location!

TripAdvisor rating 3.0/5

AnthonyW739 TripAdvisor review

The Novotel is situated in the heart of Surfers Paradise with Cavill Avenue literally just around the corner. The beach is only a 2 minute walk away and the hotel is also situated above the Paradise Centre which can come in handy. The ocean view king room was well laid out, bed was comfy, water pressure in the shower was fine and had plenty of hot water. A small balcony afforded great views of Surfers and the coastline. The building is definitely showing its age and my only gripe about the room was the A/C struggled to get below 21 degrees. When I raised this with reception, I was advised that nothing could be done. The buffet breakfast was your typical spread, and included an egg station although the omelettes themselves were hit and miss. Overall a good choice if you are looking to stay in the heart of surfers and be close to the beach and always a good idea to request a room on a high floor.

Dear AnthonyW739, Thank you for taking the time to post a Trip Advisor review following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive feedback from our guests. I am pleased that you enjoyed your room and I am sorry that you found that the air conditioning would not go cooler than 21 degrees and I will share your comments with the Chief Engineer. Thank you for your comments regarding the exterior of the building and I would like to share with you that the building painting project will commence in April 2024 which will re-establish the Hotel on the Surfers Paradise skyline. I appreciate you sharing your experiences with us in the heart of Surfers Paradise AnthonyW739 and my Team and I do hope to welcome you back to the Hotel in the future for another enjoyable stay, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Customer review rating 3.0/5

Peter Couples - Confirmed reviews ALL

Wind noise at winbow was annoying

Dear Peter Thank you for your feedback. We apologise for any inconvenience caused by the wind noise during your stay. Your comfort is important to us, and we will look into ways to mitigate this issue in the future. We appreciate your understanding and hope to welcome you back for a more peaceful experience. Best Regards Lorrelle Barnett Guest Experience & Loyalty Manager

Good location. Approachable staffs

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Room was ok. I can say that housekeeping did not vaccum the floor when they service our room on the 19th March. Glasses were not washed. But other than that all good. Cheers

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Other web-users rate our hotel

  • 2,723 reviews 9.1/10 Location
  • 3,898 reviews 6.1/10 Room
  • 2,863 reviews 7.6/10 Service
  • 136 reviews 4/10 WiFi
  • 1,581 reviews 5.1/10 Comfort
  • 1,419 reviews 4.5/10 Cleanliness
  • 1,152 reviews 4.3/10 Amenities
  • 952 reviews 7.2/10 Breakfast

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