Novotel Surfers Paradise Hotel 4 stars

Customer review rating 4.2/5 8,522 reviews
Novotel Surfers Paradise
See on a map
+ 29 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • 150m to the beach

  • Situated on the GLink tram line

  • In the heart of the shopping and dining precinct

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Gold Coast AirportPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Tennis
  • Bowling (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd
and Hanlan Street
4217
surfers paradise
australia

Tel: +61755793499

Fax: (+61)755920026

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    Gold Coast Airport At 22km / 13 miles - Shuttle paying

  • By train

    Helensvale At 11km / 6 miles

GPS :-28.0029127, 153.4286896999

Our accommodations

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .

Hinterland View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Superior Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Superior Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Executive Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View Executive Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 35
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Penthouse with 4 Bedrooms

  • Max. number of persons: 8
  • Area: From 340
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

HANLAN'S RESTAURANT

Type of cuisine: International

Located on Level 1, Hanlan's Restaurant offers freshly made daily buffet breakfast, Monday to Sunday from 6.30 am until 9.30 am . In the evening, please join us in BLVD Cafe & Bar for all day dining menus!

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Blvd Cafe & Bar

Photo non contractuelle / Strictly non binding

Blvd Bar is open 7 days, serving coffee, snacks and light meals for breakfast, lunch and dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 522

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

8,522 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,128 reviews

Good Stay

Customer review rating 4.2/5

Georgie Families - 26/03/2020 Confirmed reviews ALL

We had a great holiday and we loved the location of your hotel. The staff were all lovely and friendly always smiling. The room however was quite dirty the tiles near the bathroom doorway were filthy and so were the carpets the room itself needed a big clean. The linen wasn't clean either I had a stain on my pillow from day one I didn't complain as it wasn't such a big deal I had another one I could use but just thought I'd be honest with the feedback. Also the Car Park lift was rarely working. I would stay at your hotel again however I'd maybe look at a different room type next time.

Dear Georgina, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for taking the time to review us. We are sorry for the poor room cleaning. I have passed on your comments to our Housekeeping team. Thank you again for sharing your experience, and we hope that these issues didnt ruin your overall stay. I hope that we can offer you a much better stay in future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Well located

Customer review rating 4.2/5

Anonymous Families - 25/03/2020 Confirmed reviews ALL

Amazing service

Dear Allan, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. We are delighted that you enjoyed your stay with us! Thank you for highlighting our service. We love what we do and we to look after our guests. We look forward to welcoming you back again in the future! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Great view, initial issues resolved quickly

Customer review rating 4.2/5

Garreth C. Couples - 25/03/2020 Confirmed reviews ALL

Both rooms (one side, one front on) had good views. Rooms were nice and clean and staff super helpful, despite it being a very stressful time for all (just as COVID-19 was breaking out). Our first room had a burnt plastic smell, the front desk got the maintenance man to check it promptly and when the smell lingered, they moved us to another room. No complaints. We have stayed at Novotel in different countries many times, and it is ALWAYS a good experience. The staff are what make it. Their service is excellent.

Dear Garreth, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is a tough time for all of us, as back then we did not know what was coming around the corner. I am glad that you were able to enjoy a small break away with us. We are sorry for the smell, although glad we were able to resolve the problem on the spot. Thank you for highlighting our staff and service! When this is all over, we hope that we can welcome you and your family back for another visit under much more jovial circumstances. Stay safe! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise
Customer review rating 4.2/5

Kim Couples - 24/03/2020 Confirmed reviews ALL

Lovely new room really enjoyed our stay

Dear Kim, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. Thank you for sharing your experience, and highlighting our room! We hope you enjoyed your stay with us, we look forward to welcoming you back for another visit in future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Well located and comfortable stay

Customer review rating 4.2/5

Mel Business - 24/03/2020 Confirmed reviews ALL

Staff made the hotel. So friendly and welcoming. My room was very comfortable and had a fantastic beach view

Dear Melissa, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise! Thanks for the comments!! I am so sorry we didn't get to keep you for longer. But thank you for helping us out for the week :) From all of us, wishing you a safe journey back home and hope that when things clear up we welcome you back to Surfers Paradise! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Well located

Customer review rating 4.2/5

Wendy Couples - 24/03/2020 Confirmed reviews ALL

Thanks for balloons and birthday card

Dear Wendy, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. We hope you had a lovely time with us and enjoyed your birthday celebrations! Thank you for sharing your special occasion with Novotel Surfers. We hope to welcome you back again in future for another visit :) Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Nice view

Customer review rating 4.2/5

Emmi Couples - 23/03/2020 Confirmed reviews ALL

Got a room on the 35th floor which is nice, the view wasn't directly to the sea (which we knew since we didn't book the sea view, so pleasantly surprised to have a nice view). Comfy bed, good location, pleasant staff.

Dear Ms V., Terveisiä Gold Coast! We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope to welcome you back in the future one day! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Great experience

Customer review rating 4.2/5

Steve Business - 23/03/2020 Confirmed reviews ALL

Once again your Establishment provided a fabulous venue for a wonderful stay - the upgrade was more than I expected, the room high up, clean and spacious! Check-in was smooth, check-out timely and easy. The highlight though, on this occasion, was the interactions with Bree, a charming, funny, articulate lady in the ground floor bar who provided wonderful service and the USA-style bar experience as my mate and I sat, drank and chatted the evening(s) away. She is a credit to and a wonderful reflection regarding your Hotel, an employee that you are congratulated on having re her style and customer service - excellent!

Dear Stephen, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback! I will proudly share your comments with our team. Thank you for especially highlighting Bree, one of our superstars from the Lobby Bar! She is an asset to us, and we are delighted that she was able to make your stay more enjoyable! We love what we do and love to entertain our guests. Stephen are delighted that you had a great stay. We look forward to welcoming you back in future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Good value

Customer review rating 4.2/5

Brenda &. J. F. Couples - 23/03/2020 Confirmed reviews ALL

We had a lovely stay and took advantage of the Seafood Buffet on one of our evenings. The rooms were modern and clean and the staff we all very obliging.

Dear Mr F., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and highlighting our staff. We are delighted you enjoyed your stay and we look forward to welcoming you back again in future! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Great Location

Customer review rating 4.2/5

Paul D. Couples - 23/03/2020 Confirmed reviews ALL

Staff were brilliant. Location was great.

Dear Paul, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will proudly share your comments with our team! Indeed its always lovely to receive positive news in such negative times. We especially thank you for highlighting our staff! We hope you enjoyed your time on the Gold Coast and look forward to welcoming you back again soon! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Well located

Customer review rating 4.2/5

Diana Families - 23/03/2020 Confirmed reviews ALL

Hotel is in a great location and reasonably priced Rooms are good and clean minus the bathroom The bathroom toilet seat was yellow - in regards to hygiene I suggest toilet seats are replaced There was also issues with the sensored lighting in the bathroom the lighting wouldn’t work

Dear Diana, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. Thank you for taking the time to review us from your visit. We appreciate your feedback. Thank you for mentioning about the toilet seat, we have reported this to our Housekeeping management who have investigated all seats now in our hotel. Thank you again for sharing your experience, and you suggestions. We look forward to welcoming you back again in the future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Good spot but noisy

Customer review rating 4.2/5

Louise Couples - 22/03/2020 Confirmed reviews ALL

Had asked for quiet room . Had booked hinterland view which I thought would be at back but was given beach view which was facing nightclubs and very noisy through the night. Also had to ask for tea etc to be refilled. Bedside tables bit impractical . But spot was good and central . Problems with lifts that weekend too . But considering what is going on in the world at the moment all in all probably not that important really

Dear Louise, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate you giving us honest feedback. We are sorry about the lifts and the noise coming from the view of the beach side/street. We hope it did not ruin your overall stay with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Great location. Awesome rooms

Customer review rating 4.2/5

Alison Families - 22/03/2020 Confirmed reviews ALL

We had a wonderful stay. Great family rooms and the penthouse was fantastic to share with other family members. Staff are very friendly and helpful and with everything happening at the moment we still had a fantastic time for my husbands 60th birthday with our kids and grandkids.

Dear Mrs W., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. What a week! Amongst everything that is happening in the world, we hope you were all able to have a moment of quiet and some happiness in gathering as a family. These moments are special and we never know what is around the corner. But I do wish to say thank you so much for sharing your lives with our Novotel family. I know speaking on behalf of all of our colleagues we immensely enjoyed hosting you and your family. We love what we do and we love to look after guests like you! Happy belated birthday to Mr W. again! We hope to see you all back in 2021 under much more jovial circumstances! In the meantime, safe travels and best wishes to the entire family. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Well located

Customer review rating 4.2/5

Alan F. Couples - 22/03/2020 Confirmed reviews ALL

Clean and comfortable room in a prime location with excellent amenities however very noisy from local venues impacting on sleep until the early hours

Dear Mr f., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. We appreciate your comments and review following your visit to Gold Coast. We hope you had an enjoyable time. Thank you for your feedback on the noise, we apologise if this impacted your stay. but hopefully did not overshadow your whole weekend. We hope to welcome you back to Novotel Surfers Paradise in the future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Hotel is very well located. However, since most of the shops in surfers paradise are empty and many of the attractions have closed down, the location is becoming less important.

Customer review rating 4.2/5

S E. Families - 21/03/2020 Confirmed reviews ALL

We have stayed at this location over 10 times and always enjoyed it. But our previous stay was in a room with no carpet and the room was exceptionally noisy and so we said we'll never come back. When we enquired about staying again we were told you had older rooms with carpet and so we came back and had a much nicer experience. We had room 2911 and apart from an overpowering musty smell we were very happy with the room. After running the air con and spraying air freshner the smell lowered. Staff were always pleasant. The laundry should be open 24/7 - other hotel laundrys are (some are even free!)

Dear Suzanne, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm sorry to see you room did not meet your expectations. I will pass your feedback through to our Housekeeping Department. Thank you again for sharing your experience & we do hope to see you again. Sincerely, Tiani Small Guest Experience & Loyalty Coordinator Novotel Surfers Paradise

Okay for one night

Customer review rating 4.2/5

Anonymous Families - 21/03/2020 Confirmed reviews ALL

Very small room, not very clean (floor was so gritty). But okay for one night.

Dear Loretta, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately we don't own the carpark - however the carparking has allowed for the hotel to give our guest's discounted carparking tickets. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tiani Small Guest Experience & Loyalty Coordinator Novotel Surfers Paradise

Great Food

Customer review rating 4.2/5

David Couples - 20/03/2020 Confirmed reviews ALL

The evening smorgus board was amazing. The room was nicely renovated to a cool modern style.

Dear Mr C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tiani Small Guest Experience & Loyalty Coordinator Novotel Surfers Paradise

Had the most wonderful Gold Coast experience At Novotel. Very accessible to everything, well maintained and the price is reasonable. I highly recommend it.

Customer review rating 4.2/5

Francis Friends - 20/03/2020 Confirmed reviews ALL

It was the best.

Dear Francis, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tiani Small Guest Experience & Loyalty Coordinator Novotel Surfers Paradise

Good stay

Customer review rating 4.2/5

Emily Friends - 20/03/2020 Confirmed reviews ALL

The room was very clean, location was perfect as it was very close to the beach, shops as well as bars.

Dear Emily, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tiani Small Guest Experience & Loyalty Coordinator Novotel Surfers Paradise

Easily accessed

Customer review rating 4.2/5

Bill K. Business - 19/03/2020 Confirmed reviews ALL

My room and facilities were clean and well presented. The receptionist who booked me in was friendly, polite and most helpful. The breakfast in the morning was fantastic, it was worth the trip by itself.

Dear Mr K., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tiani Small Guest Experience & Loyalty Coordinator Novotel Surfers Paradise
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in surfers paradise