Novotel Surfers Paradise Hotel 4 stars

TripAdvisor rating 4.0/5 1,061 reviews
Novotel Surfers Paradise
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+ 29 Services
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Room 1

Number of guests
Children's age

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  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • 150m to the beach

  • Situated on the GLink tram line

  • In the heart of the shopping and dining precinct

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Gold Coast AirportPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Tennis
  • Bowling (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd
and Hanlan Street
4217
surfers paradise
australia

Tel: +61755793499

Fax: (+61)755920026

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    Gold Coast Airport At 22km / 13 miles - Shuttle paying

  • By train

    Helensvale At 11km / 6 miles

GPS :-28.0029127, 153.4286896999

Our accommodations

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .

Hinterland View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Superior Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Deluxe Room, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Superior Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Hinterland View, Superior Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Family Room, 1 King + 2 Singles

  • Max. number of persons: 5
  • Area: From 43
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View, Executive Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Ocean View Executive Spa Room, 1 King Bed

  • Max. number of persons: 3
  • Area: From 35
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Penthouse with 4 Bedrooms

  • Max. number of persons: 8
  • Area: From 340
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

HANLAN'S RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Located on Level 1, Hanlan's Restaurant offers diners daily buffet breakfast and an a la carte dinner menu as well as a succulent Seafood Buffet featuring fresh and delicious prawns and oysters, international cuisines and sumptuous desserts.

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Blvd Cafe & Bar

Photo non contractuelle / Strictly non binding

Blvd Bar is open 7 days, serving coffee, snacks and light meals for breakfast, lunch and dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 522

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

7,724 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,061 reviews

Customer review rating 4.2/5

Anonymous Families - 04/12/2019 Confirmed reviews ALL

Clean the carpets not sure if it was blood or red wine but it was everywhere and our doona had holes everywhere too.

Great experience as usual, with great service.

Customer review rating 4.2/5

Andrew Families - 04/12/2019 Confirmed reviews ALL

Great service, great amenities, great food. Only problem? The long wait for the lifts.

Customer review rating 4.2/5

Simon Couples - 04/12/2019 Confirmed reviews ALL

Very good experience with friendly staff

Dear Simon D., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. Thank you for taking the time to fill out our survey! We hope that you enjoyed your stay. Thank you for highlighting our staff! We hope to welcome you back for another stay soon. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Terrible

Customer review rating 4.2/5

Chris R. Business - 03/12/2019 Confirmed reviews ALL

General Service, Room untidy, room wasnt serviced in my whole stay. shocking experience, as a maintenance contractor for the accor group, i was dissapointed in the service. I physically called the general manager to have a look at the room who was quite embarrased.

Dear Mr R., Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I believe that Mr Paul Morton, our General Manager has responded and addressed these issues with you directly. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Clean but disappointing

Customer review rating 4.2/5

Rebecca G. Families - 03/12/2019 Confirmed reviews ALL

The staff were polite, the premises were clean. We were disappointed in that we didn’t have a microwave or toaster at least. We were only told half way through our 9 day stay that we could’ve hired one. We also had an incident in the lobby, my daughter injured her finger. The staff provided first aid to her finger and stated they would place a follow up call just to check in. No called was placed. Would’ve been nice if they let us heat up food for her too, considering she is only 1.

Dear Ms g., Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We most definitely have microwaves available for hire for all our guests. I am sorry that this was not explained to you on check-in to the hotel. For food safety reasons we are unable to "do the heating up" for you - which is the reason why we rent them out. I am sorry to hear about your daughter's finger, I hope she was not serious. Do you happen to remember the name of the person or staff member who was dealing with it? I will investigate further, I am sorry there was no follow up call from our side. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Convenient location

Customer review rating 4.2/5

Johan Families - 03/12/2019 Confirmed reviews ALL

Friendly service and convenient location with clean room. Had a issue with the tv remote and was fixed in 5min

Dear Johannes, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. We are delighted that you enjoyed your stay! We hope to welcome you back again for another stay soon! Thank you again for your feedback! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Ok but had better

Customer review rating 4.2/5

Martin M. Families - 03/12/2019 Confirmed reviews ALL

we where disappointed, that being a gold accor plus member that there seemed to be more care taken to other residents than long term members. We where advised a 9.00pm that the bar was closed due to the hotel being in a residential area, but the hotel is in a tourist area and the bar is where you want to relax after being out all day, also our room was not made not made up till late in the afternoon which in my experience has not happened to us before

Dear Mr M., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. I am truly sorry about the poor experience you had with our Bar service being stopped early and also that we did not service your room until late. We most definitely value your loyalty to Accor and I apologise if this was not reflected in our service to you during your stay. Generally we pride ourselves for surpassing our guests expectations, and having let you down in very basic ways is disappointing to say the least. Mr M., I have shared your comments with our various teams and hope we can learn from these issues to better serve you in future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Wonderful Service

TripAdvisor rating 4.0/5

David H Family - 03/12/2019 TripAdvisor review

We had an unfortunate death in the family and went to the Gold Coast to attend our sons funeral. The staff at the Novotel Surfers Paradise could not have been more helpful. Changed rooms for us to a quitter room, because the lift to the carpark was out of service they organised for us to park our car for the four days outside the front door. Michael the Consierge brought us a lovely arrangement of flowers, all in all despite the reason for our visit the service was wonderful.

Disappointing

Customer review rating 4.2/5

Trblvb Couples - 02/12/2019 Confirmed reviews ALL

Disappointing

Amazing but...

Customer review rating 4.2/5

Vipul S. Families - 02/12/2019 Confirmed reviews ALL

Absolutely loved the hotel. Amazing and friendly team of staff including RA, reception and concierge. But, should consider to be a child friendly hotel too especially around the exposed corner of the bed side table and the table. Apart from that I am more than happy to revisit.

Dear Mr & Mrs S., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. We are delighted that you enjoyed your stay with us! Thank you for highlighting our staff. We hope that it was not too un-kid friendly for your family. I will share you comments with our team as we take safety and comfort as our top priority. Thank you again for sharing your experience, and we hope to welcome you back one day in the future! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Friendly staff. Lovely room.

Customer review rating 4.2/5

Alison G. Friends - 01/12/2019 Confirmed reviews ALL

I had a work Christmas party, so it was convenient to stay overnight as I had an early start the next day. The Novatel was lovely. All the staff are lovely. One said that their work hours had been cut, which is a worry, because I work in a place that keeps cutting hours, and it just doesn't work, because you can't give the same attention to customers because you are always under the pump, so it becomes a churn and burn experience, which isn't good for customers or staff. So please reconsider this move, because it's more pleasant for customers if you have an attentive staff member that's not trying to move you on.

Dear Ms G., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback.We are delighted that you enjoyed your stay with us. Thank you for highlighting our comment from our staff member. As I am sure you can understand we run a business, which I guess often means in quieter periods our company makes difficult decisions to decrease staffing when not needed. However having said that, I am pretty sure I know the staff member that you interacted with. We are at the end of the day all human, and we are in the business of people looking after people. I know this is a very sad outcome - however I have spoken to that team member, identified gaps in our roster in another area of our hotel and have offered shifts to them and an opportunity to cross train. Thank you again for sharing your story, and we hope to welcome you back again for another visit with said staff member on shift! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Nice refurbished Room, Good view - however very noisy neighbourhood

TripAdvisor rating 4.0/5

Lars A Couples - 01/12/2019 TripAdvisor review

We got upgraded due to gold membership and had a nice, spacious room at 22nd floor. Room was newly refurbished but the hotel did not change the windows to double glazing and better isolation so all street noise came in (Hilton hotel and Beer garden make lots of noise until 4 am....). For the rest: room comfort good with nice beds and good bathroom, breakfast was also good and we also had a very good and price worthy dinner at the restaurant. Parking garage is nearby and public with direct access to the hotel. All staff were very friendly although this is a large hotel. Would return to this hotel if we could get a less noisy room.

Relaxing

Customer review rating 4.2/5

Maryanne Families - 30/11/2019 Confirmed reviews ALL

Wonderful relaxing and enjoyable.

Dear Maryanne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tiani Small Guest Loyalty & Relations Experience Coordinator Novotel Surfers Paradise

Nice

Customer review rating 4.2/5

Anonymous Families - 30/11/2019 Confirmed reviews ALL

It was all good except noise due to schooliers.

Dear Taehyun, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tiani Small Guest Experience & Relations Coordinator Novotel Surfers Paradise

Valued Stay

Customer review rating 4.2/5

Dani Couples - 29/11/2019 Confirmed reviews ALL

Great experience from the moment we arrived treated to a complimentary bottle of bubbles as we were celebrating a special occasion. All staff cheerful and welcoming from the check in desk staff riding in the lift

Dear Joe and Dani, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. Thank you for taking the time to fill out our survey! We are delighted that you enjoyed your stay with us. Thank you especially for highlighting our wonderful staff. We hope that you come back for another visit again soon! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Hygiene

Customer review rating 4.2/5

Linh T. Friends - 29/11/2019 Confirmed reviews ALL

Have cockroaches in room

Dear Linh T., Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry for your room experience in that you experienced insects during your stay. Please rest assured that I have shared your feedback with my Executive Housekeeper to check the room in which you stayed. I would also like to share with you that the Hotel employs a third party pest control company to attend the Hotel on a regular basis to eradicate pest activity from all areas of the Hotel. Linh, I appreciate your sharing your concerns, and I hope that your travels will bring you back to the Gold Coast in future. If you have the opportunity to stay with us again, please feel free to reach out to me directly, as I would be more than happy to be your point of contact here at Novotel Surfers Paradise for your stay next time, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Mrs Pauline Cle

Customer review rating 4.2/5

Pauline C. Couples - 29/11/2019 Confirmed reviews ALL

Omg - syd airport shut down booking transferred due to weather - called hotel sooooo understanding - kept our reservation- Reception outstanding - and housekeeping manager understood my tiredness 10/10 will definitely be back. - checked out at 5.45 am manager dashed to the shuttle bus before we alighted to check - somehow the free night ha been tacked to the end if our stay I was shocked - I was due back at work that day. - he was so kind - we will be back. - room amazing

Dear Pauline, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. Thank you for kindly noting our wonderful staff! We are so sorry about your horrible week. We hope that you enjoyed the time that you had with us, although it was short. We definitely look forward to welcoming you back in future, this time for a more comfortable and relaxing stay! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

It was a good experience, just the washroom was not really good.

Customer review rating 4.2/5

Mukul P. Couples - 29/11/2019 Confirmed reviews ALL

Satisfied with the service, overall experience was good.

Didnt have a nice time at all

Customer review rating 4.2/5

Maree E. Families - 29/11/2019 Confirmed reviews ALL

Promised a Beach Facing Deluxe room - given a room over looking 2 rusty airconditioning units and a backpacker vege garden. Check in at 2pm check out 5pm to go home!

Dear Maree, Thank you for taking the time to complete a questionnaire following your recent visit to Novotel Surfers Paradise to redeem your prize from 97.3FM, please accept my apologies for the poor experience that you and your Son encountered. I am sorry that you were incorrectly allocated a Hinterland View Room upon arrival when your prize was for a Deluxe Ocean View Room and I can understand your disappointment and your reluctance to move rooms following your arrival and I would like to assure you that this is not the high levels of service that our guests have come to enjoy here at Novotel Surfers Paradise. I was further disappointed to read that you left the Hotel and did not have the opportunity to enjoy your voucher. As a result of the inconvenience I have sent you an email to invite you back to the Hotel at a time convenient to you when I do hope that this will provide my Team and I with the opportunity to change your perception of Novotel Surfers Paradise and turn your experience into a memorable one for positive reasons. Thank you for your comments Maree and my Team and I do hope to be able to welcome you back to the Hotel in the near future. Please contact me directly when you would like to make your reservation. Best Regards, Paul Morton General Manager Novotel Surfers Paradise

A very good stay

Customer review rating 4.2/5

Harsh Couples - 28/11/2019 Confirmed reviews ALL

The Novotel Hotel is right in the center of Surfers Paradise. We had booked the sea facing view room which apparently had a very good view of the sea. The rooms were also big and very comfortable.

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