Mercure Viareggio 4 stars

Nice-looking hotel in a good location. Room was absolutely filthy; dirt on the floor; scummy soap tray in shower; hairs in the bathroom; dirty, grimy door handles (I had to clean them with a wet cloth); light switches were dirty to the point of being sticky. We left after the first night and found alternative accommodation. Breakfast was good. Very polite and helpful reception staff.

For the price, we had a very nice room with a good bed so we slept well. Good range of English language TV. Nice bathroom with good facilities (shame no shower cap). Nice staff, too. Would be happy to recommend

The experience was excellent but I had to keep logging on to WiFi each time I came back in to the building and it ofter dropped out. Otherwise, we enjoyed ou stay.

At first I believed it wasn’t the right address since I was expecting a bigger hotel. It looks more like a motel setup we have in America. Although my stay was pleasant. Small but convenient rooms, nice restaurant and staff is really nice.

Staff extremely helpful and professional Room looked of a good standard but would not recommend to our friends travelling in Italy. A leaky shower, a bathroom with drains that smelled awful when air con was off and a mediocre breakfast.

The hotel has very good facilities. The dining room staff was very professional, but probably overworked. The reception staff was generally unhelpful

Clean, well located but looks more like an IBIS than like a Mercure.

A nice hotel not far away from the beach where you can find all you need when going on holiday.

Two nights, room clean, shower drain backed up some in our room. Ate breakfast both mornings. Staff at front desk and restaurant were friendly.

The hotel was further from the beach and the main street than we realised but had an agreement with one of the lidos (Lido Pinocchio) where you could hire deckchairs/umbrella for Eur 20.00/day and use of their facilities which were excellent. A sign said that we could have a free welcome drink, but when we asked for it we were told it was only for Gold members, which is mean (however, very kindly, the gentleman receptionist gave us a voucher for a free drink as we complained). We had stayed a the Mercure in Rimini a few days before and there we had free aperitivo every evening, including nibbles so the standard is definitely not the same. Also we were not allowed to put any drinks on the room and had to pay cash for these which seems odd and inconvenient. There was a very limited choice of food in the bar. The room was very clean and had a balcony.

The room was fine and clean but the balcony not so as hung our beach towels over the crome bar and got dark grease marks all over one of them. Having enjoyed staying at your hotels in the past we used our trip in another part of Tuscany to check out the potential of returning to it with a number of friends next summer but won't be doing so. Our flight was not until early evening the next day so I asked the reception if the hotel had a guest room that we could shower and change in and the guy said no just shower at the poolside! In this day and age it is the 1st time I have stayed at a hotel where they don't have this option even in busy summer preriods. They even wnated to charge us 2.50 euros each to for towels.

Rooms were cleaned - staff at the breakfast did a wonderful job despite the fact that there was a huge group all fighting for the same platters. Location was perfect for our trip to the beach

I was disappointed that I had to pay for my dinner at the hotel restaurant separately and could not add it to my room bill. I also was told by the hotel staff that I could not earn fedelity points as the restaurant was operated by a different company. Very bizarre as the restaurant is located inside the hotel lobby. I should have been informed that the restaurant was a different entity and I would not earn points. I will not eat at that overpriced restaurant ever again!

+ new hotel / free parking / walking distance to beach / easy to reach / balcony

Comfortable, functional room, efficient staff, on-site restaurant, reasonable value-for-money: it is all you objectively need to stop for the night and get some rest on a long journey between A and B. But the place has no 'spark' and, also, there were a number of minor issues that did not help put this hotel experience in the most positive light. For instance: the broken shower fittings, a window that would not open the way it should, the ultra-narrow parking and, most importantly, an 'I just work here, do not ask me to smile' attitude of some of the staff... These are probably easy to address and correct!