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Mercure Viareggio 4 stars

TripAdvisor rating 4.0/5 718 reviews
Mercure Viareggio
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+ 14 Services
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • LATE CHECK-OUT UP TO 6PMPaying
Leisure and activities
  • Outdoor unheated pool
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Hotel location

Mercure Viareggio

Viale Einaudi 11
55049
viareggio
italy

Tel: +3905841856600

Fax: (+39)0584/1856601

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    GALILEO GALILEI At 35km / 21.75 miles

  • By train

    VIAREGGIO At 3km / 1.86 miles

GPS :43.890732, 10.234413

Our accommodations

  • Max. number of persons: 1
  • Area: From 13m²

Standard Room with a Double Bed or Twin Beds

  • Max. number of persons: 2
  • Area: From 14m²
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Triple Room with 1 Double Bed and sofa

  • Max. number of persons: 3
  • Area: From 18m²
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Suite with Double Bed and balcony

  • Max. number of persons: 2
  • Area: From 27m²
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Our restaurants and bars

GUSTO RESTAURANT

Type of cuisine: Mediterranean

The Gustò Restaurant, found at the heart of the hotel with adjacent open-air terrace, is the perfect setting for sampling typical local dishes and renowned Italian cuisine.

Lunch

12:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GUSTO BAR

Photo non contractuelle / Strictly non binding

Whether having a coffee with friends or relaxing with an aperitif, the Gustò Bar is the perfect place to enjoy pleasant, peaceful moments.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Viareggio

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

584 reviews

tripadvisor

TripAdvisor Rating 4.0/5

718 reviews

Late check-in, early check-out

Customer review rating 4.1/5

Giuseppe Solo - 18/01/2020 Confirmed reviews ALL

breve

Dear Giuseppe G., We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Total sloppiness

Customer review rating 4.1/5

Federico T. Couples - 08/01/2020 Confirmed reviews ALL

I had started taking pictures of the tens of issues with the room and list the very numerous sources of disappointed but I got disheartened after a while. I have been in Mercure hotels in at least 4 countries. This was not comparable to the others. It is so incredibly clear that most people working there just do not care. The person who I think is the manager was parking in an parking spot for disabled people, spending the rest of his time looking at his phone. Cobwebs in the corridor, tens of scratches or broken pieces in the room, a mattress thin and ruined. A person working at the desk at night who could not speak Italian properly and intimated us to bring back a knife we borrowed. The only person who seemed to care was the person working at the reception during the day. I spent some time at the reception while my girlfriend was doind yoga in the room and I observed the long list of complaints reported at the reception. The guy handled them well, but almost every guest had something to report. When I tried to call the reception or the room service from the room's phone I got an error (number not found: I got it by pressing the button "room service" and the number "reception"). Not even the basic things work here. The parking spot are very small. I have a medium sized car and it was very difficult to exit my car. The room was very noise and poorly insulated. The breakfast was poor, the tables did not have any cutlery, just a cheap paper napkin. All in all I was saddened by the experience. It is so clear no one care (beside the guy at the reception). I could go on or share the photos but frankly, why spending time reporting issue when it is clear no one care?

Dear Federico T., Thank you for taking the time to tell us about your experience at the Mercure Viareggio. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €____, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

Professional staff and 24/hrs availability

Customer review rating 4.1/5

Gabrieleb Couples - 06/01/2020 Confirmed reviews ALL

Being a tourist in my own birthplace, I think I have an idea of what kind of quality I can expect from an accommodation in Viareggio. The Mercure Hotel stands pleasantly out the norm by having a staff and a service availability that is to be found in bigger and more cosmopolite places. I have been staying here many times and I am always happy to book a room for the next time. Some points to improve: soundproofing of some rooms lacks to be desired.

Dear Bozzi G., We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager
Customer review rating 4.1/5

Janos Friends - 04/11/2019 Confirmed reviews ALL

Although it was confirmed we get a twin room, it was a double.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Resident Manager

Pleasent

Customer review rating 4.1/5

Anonymous Business - 28/10/2019 Confirmed reviews ALL

Nice hotel,upgraded room,various choice for breakfast,educated staff

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good place to stay

Customer review rating 4.1/5

Massimo S. Business - 16/10/2019 Confirmed reviews ALL

Great location, very good service and professional people.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Resident Manager

Dirty Room

Customer review rating 4.1/5

Disappointed Couples - 16/10/2019 Confirmed reviews ALL

Nice-looking hotel in a good location. Room was absolutely filthy; dirt on the floor; scummy soap tray in shower; hairs in the bathroom; dirty, grimy door handles (I had to clean them with a wet cloth); light switches were dirty to the point of being sticky. We left after the first night and found alternative accommodation. Breakfast was good. Very polite and helpful reception staff.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Viareggio. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem and all our efforts are concentrated in preventing future occurrences. Kindly accept a compensation in the form of a credit refund of 2500 Courtesy Points you can spend in each Accor Hotel all over the world. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure Viareggio. Please do not hesitate to contact me during your next visit. Sincerely, Resident Manager

Pretty good

Customer review rating 4.1/5

Philip J. Couples - 15/10/2019 Confirmed reviews ALL

For the price, we had a very nice room with a good bed so we slept well. Good range of English language TV. Nice bathroom with good facilities (shame no shower cap). Nice staff, too. Would be happy to recommend

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the shower cap mentioned in your comment I want inform you that as per standard Mercure, it is not part of the courtesy kit of the standard rooms but it is always available at our reception desk on request. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Resident Manager

Mrs Hilary J L.

Customer review rating 4.1/5

Mrs H. J. L. Couples - 24/09/2019 Confirmed reviews ALL

The experience was excellent but I had to keep logging on to WiFi each time I came back in to the building and it ofter dropped out. Otherwise, we enjoyed ou stay.

Dear Guest, Thanks to let us know what you think about our hotel. Your opinion is very important for us and your satisfaction is source of pride. Many thanks for your suggestion about WI-FI, I'll try my best in order to find a solution for the issue you experienced. Thank you again for sharing your experience, and we hope your next visit will be at least as pleasant as the previous one. Hoping to have you as our guest again. Best regards, Resident Manager

Nice Motel very close to beach

Customer review rating 4.1/5

Francois A. Solo - 13/09/2019 Confirmed reviews ALL

At first I believed it wasn’t the right address since I was expecting a bigger hotel. It looks more like a motel setup we have in America. Although my stay was pleasant. Small but convenient rooms, nice restaurant and staff is really nice.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Resident Manager

Quality of room

Customer review rating 4.1/5

Margaret P. Couples - 02/09/2019 Confirmed reviews ALL

Staff extremely helpful and professional Room looked of a good standard but would not recommend to our friends travelling in Italy. A leaky shower, a bathroom with drains that smelled awful when air con was off and a mediocre breakfast.

Dear Margaret P., Thank you for taking the time to tell us about your experience at the Mercure Viareggio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you and your friends in the near future. Sincerely, Resident Manager

Very good facilities; service was disappointing

Customer review rating 4.1/5

Jorge Families - 26/08/2019 Confirmed reviews ALL

The hotel has very good facilities. The dining room staff was very professional, but probably overworked. The reception staff was generally unhelpful

Dear JORGE C., We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive feedback from our guests. I'm very glad for your comment about our Restaurant Staff but I'm less about the comment regarding the unhelpful Reception. We tried to do our best since your request was just for one baby coat and not two as you asked once arrived at the desk but unfortunely the other baby coats were already reserved from other guests. However when one of the coats got available again we provided you a second one with pleasure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Resident Manager
Customer review rating 4.1/5

P D. Families - 05/08/2019 Confirmed reviews ALL

Clean, well located but looks more like an IBIS than like a Mercure.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely,

business near the beach

Customer review rating 4.1/5

C. U. Business - 13/07/2019 Confirmed reviews ALL

A nice hotel not far away from the beach where you can find all you need when going on holiday.

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Nice hotel, friendly staff, pleasant decor.

Customer review rating 4.1/5

Paul D. Families - 09/07/2019 Confirmed reviews ALL

Two nights, room clean, shower drain backed up some in our room. Ate breakfast both mornings. Staff at front desk and restaurant were friendly.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for the shower. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Resident Manager

Mercure Viareggio

TripAdvisor rating 4.0/5

lettie2016 Couples - 09/07/2019 TripAdvisor review

The hotel was further from the beach and the main street than we realised but had an agreement with one of the lidos (Lido Pinocchio) where you could hire deckchairs/umbrella for Eur 20.00/day and use of their facilities which were excellent. A sign said that we could have a free welcome drink, but when we asked for it we were told it was only for Gold members, which is mean (however, very kindly, the gentleman receptionist gave us a voucher for a free drink as we complained). We had stayed a the Mercure in Rimini a few days before and there we had free aperitivo every evening, including nibbles so the standard is definitely not the same. Also we were not allowed to put any drinks on the room and had to pay cash for these which seems odd and inconvenient. There was a very limited choice of food in the bar. The room was very clean and had a balcony.

Dear Guest, Thanks to let us know what you think about our hotel. Your opinion is very important for us and your satisfaction is source of pride. I'm very happy you appreciated the offered services, the room cleanliness and the balcony but I'm bit less happy in reading the standards are not the same. Actually it is present a sign showing what is included in the welcome drink fot those guests that have it included in the offer. However I'm happy the gentleman receptionist gave you a free drink. Hoping to have you as our guest again. Best regards, Resident Manager

Not the best Mecure we have stayed in.

Customer review rating 4.1/5

Anonymous Couples - 08/07/2019 Confirmed reviews ALL

The room was fine and clean but the balcony not so as hung our beach towels over the crome bar and got dark grease marks all over one of them. Having enjoyed staying at your hotels in the past we used our trip in another part of Tuscany to check out the potential of returning to it with a number of friends next summer but won't be doing so. Our flight was not until early evening the next day so I asked the reception if the hotel had a guest room that we could shower and change in and the guy said no just shower at the poolside! In this day and age it is the 1st time I have stayed at a hotel where they don't have this option even in busy summer preriods. They even wnated to charge us 2.50 euros each to for towels.

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure Viareggio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding the changing room it is always available the bathroom of the hall hat is big enough for changing clothes but unfortunely if all the rooms are occupied we havo no shower available except the one located in the pool. Regarding the towels for the pool we have to substain rental and loundry costs in order to provide you this kind of service and the price is shown, published and communicated to all our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great stay, good location

Customer review rating 4.1/5

Dominic L. Families - 02/07/2019 Confirmed reviews ALL

Rooms were cleaned - staff at the breakfast did a wonderful job despite the fact that there was a huge group all fighting for the same platters. Location was perfect for our trip to the beach

Dear sIR, We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.1/5

Anonymous Couples - 30/04/2019 Confirmed reviews ALL

I was disappointed that I had to pay for my dinner at the hotel restaurant separately and could not add it to my room bill. I also was told by the hotel staff that I could not earn fedelity points as the restaurant was operated by a different company. Very bizarre as the restaurant is located inside the hotel lobby. I should have been informed that the restaurant was a different entity and I would not earn points. I will not eat at that overpriced restaurant ever again!

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Viareggio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. You will be contacted from our staff in order to charge you the correct amount of missing fidelity points. Sincerely,

all good - nothing to complain

Customer review rating 4.1/5

Marco Couples - 31/03/2019 Confirmed reviews ALL

+ new hotel / free parking / walking distance to beach / easy to reach / balcony

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Resident Manager
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