Mercure Viareggio 4 stars

I had started taking pictures of the tens of issues with the room and list the very numerous sources of disappointed but I got disheartened after a while. I have been in Mercure hotels in at least 4 countries. This was not comparable to the others. It is so incredibly clear that most people working there just do not care. The person who I think is the manager was parking in an parking spot for disabled people, spending the rest of his time looking at his phone. Cobwebs in the corridor, tens of scratches or broken pieces in the room, a mattress thin and ruined. A person working at the desk at night who could not speak Italian properly and intimated us to bring back a knife we borrowed. The only person who seemed to care was the person working at the reception during the day. I spent some time at the reception while my girlfriend was doind yoga in the room and I observed the long list of complaints reported at the reception. The guy handled them well, but almost every guest had something to report. When I tried to call the reception or the room service from the room's phone I got an error (number not found: I got it by pressing the button "room service" and the number "reception"). Not even the basic things work here. The parking spot are very small. I have a medium sized car and it was very difficult to exit my car. The room was very noise and poorly insulated. The breakfast was poor, the tables did not have any cutlery, just a cheap paper napkin. All in all I was saddened by the experience. It is so clear no one care (beside the guy at the reception). I could go on or share the photos but frankly, why spending time reporting issue when it is clear no one care?

Being a tourist in my own birthplace, I think I have an idea of what kind of quality I can expect from an accommodation in Viareggio. The Mercure Hotel stands pleasantly out the norm by having a staff and a service availability that is to be found in bigger and more cosmopolite places. I have been staying here many times and I am always happy to book a room for the next time. Some points to improve: soundproofing of some rooms lacks to be desired.

Although it was confirmed we get a twin room, it was a double.

Nice hotel,upgraded room,various choice for breakfast,educated staff

Great location, very good service and professional people.

Nice-looking hotel in a good location. Room was absolutely filthy; dirt on the floor; scummy soap tray in shower; hairs in the bathroom; dirty, grimy door handles (I had to clean them with a wet cloth); light switches were dirty to the point of being sticky. We left after the first night and found alternative accommodation. Breakfast was good. Very polite and helpful reception staff.

For the price, we had a very nice room with a good bed so we slept well. Good range of English language TV. Nice bathroom with good facilities (shame no shower cap). Nice staff, too. Would be happy to recommend

The experience was excellent but I had to keep logging on to WiFi each time I came back in to the building and it ofter dropped out. Otherwise, we enjoyed ou stay.

At first I believed it wasn’t the right address since I was expecting a bigger hotel. It looks more like a motel setup we have in America. Although my stay was pleasant. Small but convenient rooms, nice restaurant and staff is really nice.

Staff extremely helpful and professional Room looked of a good standard but would not recommend to our friends travelling in Italy. A leaky shower, a bathroom with drains that smelled awful when air con was off and a mediocre breakfast.

The hotel has very good facilities. The dining room staff was very professional, but probably overworked. The reception staff was generally unhelpful

Clean, well located but looks more like an IBIS than like a Mercure.

A nice hotel not far away from the beach where you can find all you need when going on holiday.

Two nights, room clean, shower drain backed up some in our room. Ate breakfast both mornings. Staff at front desk and restaurant were friendly.

The hotel was further from the beach and the main street than we realised but had an agreement with one of the lidos (Lido Pinocchio) where you could hire deckchairs/umbrella for Eur 20.00/day and use of their facilities which were excellent. A sign said that we could have a free welcome drink, but when we asked for it we were told it was only for Gold members, which is mean (however, very kindly, the gentleman receptionist gave us a voucher for a free drink as we complained). We had stayed a the Mercure in Rimini a few days before and there we had free aperitivo every evening, including nibbles so the standard is definitely not the same. Also we were not allowed to put any drinks on the room and had to pay cash for these which seems odd and inconvenient. There was a very limited choice of food in the bar. The room was very clean and had a balcony.