Mercure Viareggio

Mercure Viareggio 4 stars

TripAdvisor rating 3.5/5 883 reviews

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Hotel extras

  • Very close to the sea

  • About 10 minutes by car from the center of Viareggio

  • Restaurant open for lunch and dinner

  • Bar with terrace

  • Free outdoor parking

Hotel location

Mercure Viareggio

Viale Einaudi 11
55049 VIAREGGIO
Italy

GPS:43.890732, 10.234413

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

MASCAGNI RISTORANTE

Our Mascagni restaurant offers local cuisine and Mediterranean recipes for lunch and dinner, sitting inside or on the terrace next to the pool. The restaurant awaits you with a rich morning breakfast.

Our accommodation(s)

Furnished in a refined, modern style, our 90 rooms have a private balcony that provides light and offer every comfort for your stay in Viareggio. If you want more, you can also choose our suite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  3.5/5  883 reviews

Not worth the money.

TripAdvisor rating 2.0/5

Cruiser09419804900 Families - TripAdvisor review

Considering the price we paid for this hotel I find it was really poor. Room overlooked the main road and I couldn’t sleep because of the noisy cars. Balcony door really difficult to open not easy at all. Mattresses were terrible needs changing. Breakfast could have been better also.

Stay away !

TripAdvisor rating 1.0/5

VanessaB78 Friends getaway - TripAdvisor review

Upon arriving we were very surprised and disappointed that the pool was closed, apparently for covid reasons. The receptionist told us it was announced when we booked. That’s not the case, only spa & fitness were announced as closed. We chose this hotel precisely because of the pool. Then, there was no coffee making facility in the room. Apparently again because of covid. Well, what about the extremely disgusting and sticky light switches ? What about the remote control ? The rooms weren’t super clean either. We are highly disappointed about our stay and the bad customer service received. We have sent two emails about this but never got an answer back.

Is this really a mercure hotel?

TripAdvisor rating 1.0/5

paullockyer Couples - TripAdvisor review

We we t because of the Mercure name. The hotel is understaffed. Its listjng is misleading. The pool s closed because of Covid. You have to ask for room facilities and the 3rd part onside catering Is barely adequate.. The simple food we ordered was OK,

Be aware

TripAdvisor rating 2.0/5

V7019OWcamillaa Couples - TripAdvisor review

The room was ok, but otherwise the pictures are lying. It’s not nearly as new and shiny as it seems. We got a room on ground floor and only one chair (no table) on the outside even though we ordered a room with balcony and a view. When we asked for an other room they said this was what we had paid for. The pool is closed due to corona restrictions, but other pools in the area are open. The "private" beach costs 30 euro to get an umbrella and two beds.

Expected more from a Mercure hotel

TripAdvisor rating 1.0/5

davebG9591MC Couples - TripAdvisor review

This hotel was a disappointment from the start. Unable to get through on the phone for days when trying to book. Booked through the website with a comment that we were travelling with two small dogs. We have stayed in many Mercure hotels and this one does not compare. The beds like concrete! Mentioned in many reviews the light switches in the rooms sticky and dirty. The beds in an Ibis budget are far better than these. There are no facilities during the day after breakfast. The bar only opens at night. The furniture on the balcony is old with paint falling off. The towel radiator was old and rusty and no drink making facilities in the room. No kettle etc. This was not a cheap hotel with the booking costing 380€ for 4 nights. You expect better for this money and from this brand. There are many things I could continue about the place. The staff work hard but only look after certain guests. There was three tables sat outside drinking from the bar. Two with Italians one was my wife and I. The two tables were given nibbles to eat at the tables while we watched but nothing was brought to us. I normally leave a tip to the room cleaners but the cost for the dogs per night meant that I could not allow myself to. The dogs cost an extra 50€ PER NIGHT!!! For what. L?? There was no extra mess or cleaning. They say pet friendly but with this price they try to remove people to take pets. We are responsible dog owners and ALWAYS clean up after our dogs but again no trash bins for the waste anywhere. So other owners don’t even try to clean up!! The grass around the hotel is used for a a dog toilet by any other owners crazy enough to pay the cost for them in the hotel!! 200€ for two small dogs for 4 nights. Is a crime. The hotel does not want dog owners obviously The only positive is the location

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Other web-users rate our hotel

  • 311 reviews 8.9/10 Location
  • 439 reviews 5.2/10 Room
  • 285 reviews 6.3/10 Service
  • 9 reviews 4.3/10 WiFi
  • 250 reviews 3.7/10 Comfort
  • 219 reviews 5.4/10 Breakfast
  • 204 reviews 4.2/10 Cleanliness
  • 110 reviews 6/10 Value

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