Mercure Viareggio 4 stars

Customer review rating 4.1/5 661 reviews

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How it works?
Mercure Viareggio
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+ 13 Services

Hotel extras

  • Very close to the sea

  • About 10 minutes by car from the center of Viareggio

  • Restaurant open for lunch and dinner

  • Bar with terrace and pool views

  • Free outdoor parking

Hotel location

Mercure Viareggio

Viale Einaudi 11
55049 viareggio
italy

Tel: +3905841661348

Fax: (+39)0584/1661348

Check-in from 14h00

Check out up to 11h00

  • By plane

    GALILEO GALILEI At 35km / 21.75 miles

  • By train

    VIAREGGIO At 3km / 1.86 miles

GPS :43.890732, 10.234413

Hotel services

MASCAGNI RISTORANTE

Our Mascagni restaurant offers local cuisine and Mediterranean recipes for lunch and dinner, sitting inside or on the terrace next to the pool. The restaurant awaits you with a rich morning breakfast.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
Hotel Services And Equipments
  • Hotel informations
    • 90 rooms
    • 6 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 90 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • Italian
    • English
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Mercure Parking
    • On site
    • 40 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Mercure Swimming Pool
    • Outside
    • On site
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Furnished in a refined, modern style, our 90 rooms have a private balcony that provides light and offer every comfort for your stay in Viareggio. If you want more, you can also choose our suite.

Our guest reviews for
Mercure Viareggio

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

661 reviews

TripAdvisor Rating 4.0/5

817 reviews

Confusing hotel

TripAdvisor rating 2.0/5

Michał G 28/08/2021 TripAdvisor review

Confusing hotel that atrracts you under the Accor brand while not really being an Accor brand. We rented the "Quadruple" which is the apartament on Accor. There are I think only 4 rooms like this in the hotel and if you are travelling with 2 kids, this is your only reasonable option as the other rooms We stayed for 4 nights. Paid a lot. Am I unhappy? At first I was, then the place grew on me. Was it worth its value? Not sure. Just to compare - paid almost the same for 3 nights in Mercure in Rimini and was really happy with the value. See my review. At first you see the Mercure logo upon entry.. and then it's literally gone. What is this hotel? In 2016 it got rebranded from Uappala Hotels. 2016! So.. in the restaurant you have napkins from Uappala. Remember - 2016. Then you go to your room and there's a sticker on the room info that says it it's a Mercure, but just peel it off and it's Uappala. And then you go to the bathroom and it says "Abitalia Hotels & Resorts" which is completely a different brand. Then we look at the cleanliness. Accor has an AllSafe cleaning standard due to COVID. Just look at the photos of the sockets and light switches. They're made of some sort of rubbery plastic which makes all dirt stick to it. Nope, its not cleaned. Also walls are dirty, not from usual wear, but in our case there were ketchup marks on the walls. As far as housekeeping goes, beds are made up daily and towels are changed, so no issue here. I guess rooms are swept because I've never seen vacuum cleaners - this would explain why carpets on the corridors are just plain dirty. Breakfast - scrambled eggs are a disaster. They are a watery mess (I mean there is literally water coming out of them). Not sure how it's possible in the morning, but bread is stale. Pastries like cornetto are really good. So is the coffee - made to your choice at the bar by the fastest barista in the world. Hats off to him. Pool - meh. Something like 5x5 meters, 5 sunbeds. The pool is separated from the bar area by rusting gates and a glass walls, which would really benefit from some water and soap. Parking - not charged by the hotel, but fully occupied. Need to squeeze in somewhere until someone leaves. Personnel - everyone was really nice, especially the barista serving coffee. Non hotel related: beaches are in walking distance, something like 10 minutes. There is a free beach just accross the bridge in Lido di Camaiore. In Viareggio - beaches with pools are really expensive (in one we got an offer for 80 EUR per day). Bagno Firenze was at 30 EUR per day. Not that I recommend it wholeheartedly, but it did it's job. Also - take your own lunch with you unless you like waiting in queues. Center of Viareggio is 30 mins walking distance (tough with kids) so if you want to eat dinner at the beach, I suggest going to Lido di Camaiore. There are much more choices, although it's restaurants for hordes of people (especially on the weekends) serving Fritto Misto and pizza. If you want to find local restaurants - head up into the mountains (you can find a review for one of them in my reviews). Fun fact: the hotel has a 1th, 2th and 3th floor, go find them when you're at Uapp.. sorry, Mercure Viareggio 😉

Not good

TripAdvisor rating 2.0/5

89dudu123 27/07/2021 TripAdvisor review

Not friendly staff, small rooms, mold in the fridge, dirty pool. Everything looks very nice on web pictures. As a gold member of ALL Accor felt dissapointed as hell. You better choose another hotel. In the backyard of the hotel is big mess.

EASY TO REACH, NICE HOTEL

Customer review rating 3.5/5

Alessandro B. Business - 19/09/2020 Confirmed reviews ALL

Was advised to try this hotel. Nice position, good impact.

Dear ALESSANDRO B., We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Fair

Customer review rating 3.5/5

Ashley O. Business - 19/07/2020 Confirmed reviews ALL

Not my favourite of my many Mercure stays Abrupt staff who really sent very mixed messages on hotel COVID rules Mouldy orange juice from the minibar. We reported this in and then no feedback, no apology nothing But the front desk who went and found my passport in the safe while I was on the phone - perfect service Ana from Accor Customer Care, whom i called about the lost passport, with her child screaming in the background whilst I was trying to sort out my passport issue, highly unprofessional

Dear Ashley O., We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel

Excellent

Customer review rating 5.0/5

Kaloyan B. Business - 15/02/2020 Confirmed reviews ALL

Fast travel to the center by bus 25, next to relaxed river with ducks and beavers. Across the river - the street Via del Fortino where you can find eating places, well stocked grocery COOP and even laundry:)The hotel is in the delivery area of food deliverers. Close by 24h petrol stations. Amazing fresh air in the morning. Full and strong 4G coverage - which is not so obvious in Italy.

Dear Kaloyan B., We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Nice hotel, fresh air, green area

TripAdvisor rating 5.0/5

Kaloyan B Business - 15/02/2020 TripAdvisor review

Fast travel to the center & rail station by bus 25, next to relaxed river with ducks and beavers that you can feed! Across the river - the street Via del Fortino where you can find eating places, well stocked grocery shop COOP and even laundry:) The hotel is in the delivery area of food deliverers. Close by 24h petrol stations. Amazing fresh air in the morning. Full and strong 4G coverage - which is not so obvious in Italy.

Dear Guest, I would like to thank you for the time spent at our facility and for the excellent score it has given us. His words fill us with joy because his satisfaction is a source of pride and a stimulus for us to improve our work every day. Hoping to welcome you again as our most welcome guest. Sincerely, Fabio Cannucci Hotel Manager

Late check-in, early check-out

Customer review rating 4.0/5

Giuseppe Solo - 18/01/2020 Confirmed reviews ALL

breve

Dear Giuseppe G., We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Total sloppiness

Customer review rating 1.5/5

Federico T. Couples - 08/01/2020 Confirmed reviews ALL

I had started taking pictures of the tens of issues with the room and list the very numerous sources of disappointed but I got disheartened after a while. I have been in Mercure hotels in at least 4 countries. This was not comparable to the others. It is so incredibly clear that most people working there just do not care. The person who I think is the manager was parking in an parking spot for disabled people, spending the rest of his time looking at his phone. Cobwebs in the corridor, tens of scratches or broken pieces in the room, a mattress thin and ruined. A person working at the desk at night who could not speak Italian properly and intimated us to bring back a knife we borrowed. The only person who seemed to care was the person working at the reception during the day. I spent some time at the reception while my girlfriend was doind yoga in the room and I observed the long list of complaints reported at the reception. The guy handled them well, but almost every guest had something to report. When I tried to call the reception or the room service from the room's phone I got an error (number not found: I got it by pressing the button "room service" and the number "reception"). Not even the basic things work here. The parking spot are very small. I have a medium sized car and it was very difficult to exit my car. The room was very noise and poorly insulated. The breakfast was poor, the tables did not have any cutlery, just a cheap paper napkin. All in all I was saddened by the experience. It is so clear no one care (beside the guy at the reception). I could go on or share the photos but frankly, why spending time reporting issue when it is clear no one care?

Dear Federico T., Thank you for taking the time to tell us about your experience at the Mercure Viareggio. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €____, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

Professional staff and 24/hrs availability

Customer review rating 4.0/5

Gabrieleb Couples - 06/01/2020 Confirmed reviews ALL

Being a tourist in my own birthplace, I think I have an idea of what kind of quality I can expect from an accommodation in Viareggio. The Mercure Hotel stands pleasantly out the norm by having a staff and a service availability that is to be found in bigger and more cosmopolite places. I have been staying here many times and I am always happy to book a room for the next time. Some points to improve: soundproofing of some rooms lacks to be desired.

Dear Bozzi G., We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager
Customer review rating 4.0/5

Janos Friends - 04/11/2019 Confirmed reviews ALL

Although it was confirmed we get a twin room, it was a double.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Resident Manager

Pleasent

Customer review rating 5.0/5

Anonymous Business - 28/10/2019 Confirmed reviews ALL

Nice hotel,upgraded room,various choice for breakfast,educated staff

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good place to stay

Customer review rating 4.5/5

Massimo S. Business - 16/10/2019 Confirmed reviews ALL

Great location, very good service and professional people.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Resident Manager

Dirty Room

Customer review rating 2.0/5

Disappointed Couples - 16/10/2019 Confirmed reviews ALL

Nice-looking hotel in a good location. Room was absolutely filthy; dirt on the floor; scummy soap tray in shower; hairs in the bathroom; dirty, grimy door handles (I had to clean them with a wet cloth); light switches were dirty to the point of being sticky. We left after the first night and found alternative accommodation. Breakfast was good. Very polite and helpful reception staff.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Viareggio. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem and all our efforts are concentrated in preventing future occurrences. Kindly accept a compensation in the form of a credit refund of 2500 Courtesy Points you can spend in each Accor Hotel all over the world. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure Viareggio. Please do not hesitate to contact me during your next visit. Sincerely, Resident Manager

Pretty good

Customer review rating 4.0/5

Philip J. Couples - 15/10/2019 Confirmed reviews ALL

For the price, we had a very nice room with a good bed so we slept well. Good range of English language TV. Nice bathroom with good facilities (shame no shower cap). Nice staff, too. Would be happy to recommend

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the shower cap mentioned in your comment I want inform you that as per standard Mercure, it is not part of the courtesy kit of the standard rooms but it is always available at our reception desk on request. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Resident Manager

Mrs Hilary J L.

Customer review rating 4.5/5

Mrs H. J. L. Couples - 24/09/2019 Confirmed reviews ALL

The experience was excellent but I had to keep logging on to WiFi each time I came back in to the building and it ofter dropped out. Otherwise, we enjoyed ou stay.

Dear Guest, Thanks to let us know what you think about our hotel. Your opinion is very important for us and your satisfaction is source of pride. Many thanks for your suggestion about WI-FI, I'll try my best in order to find a solution for the issue you experienced. Thank you again for sharing your experience, and we hope your next visit will be at least as pleasant as the previous one. Hoping to have you as our guest again. Best regards, Resident Manager

Nice Motel very close to beach

Customer review rating 4.0/5

Francois A. Solo - 13/09/2019 Confirmed reviews ALL

At first I believed it wasn’t the right address since I was expecting a bigger hotel. It looks more like a motel setup we have in America. Although my stay was pleasant. Small but convenient rooms, nice restaurant and staff is really nice.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Resident Manager

Quality of room

Customer review rating 2.0/5

Margaret P. Couples - 02/09/2019 Confirmed reviews ALL

Staff extremely helpful and professional Room looked of a good standard but would not recommend to our friends travelling in Italy. A leaky shower, a bathroom with drains that smelled awful when air con was off and a mediocre breakfast.

Dear Margaret P., Thank you for taking the time to tell us about your experience at the Mercure Viareggio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you and your friends in the near future. Sincerely, Resident Manager

Very good facilities; service was disappointing

Customer review rating 3.5/5

Jorge Families - 26/08/2019 Confirmed reviews ALL

The hotel has very good facilities. The dining room staff was very professional, but probably overworked. The reception staff was generally unhelpful

Dear JORGE C., We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive feedback from our guests. I'm very glad for your comment about our Restaurant Staff but I'm less about the comment regarding the unhelpful Reception. We tried to do our best since your request was just for one baby coat and not two as you asked once arrived at the desk but unfortunely the other baby coats were already reserved from other guests. However when one of the coats got available again we provided you a second one with pleasure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Resident Manager
Customer review rating 3.5/5

P D. Families - 05/08/2019 Confirmed reviews ALL

Clean, well located but looks more like an IBIS than like a Mercure.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Viareggio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely,

Mercure Viareggio

TripAdvisor rating 4.0/5

lettie2016 Couples - 09/07/2019 TripAdvisor review

The hotel was further from the beach and the main street than we realised but had an agreement with one of the lidos (Lido Pinocchio) where you could hire deckchairs/umbrella for Eur 20.00/day and use of their facilities which were excellent. A sign said that we could have a free welcome drink, but when we asked for it we were told it was only for Gold members, which is mean (however, very kindly, the gentleman receptionist gave us a voucher for a free drink as we complained). We had stayed a the Mercure in Rimini a few days before and there we had free aperitivo every evening, including nibbles so the standard is definitely not the same. Also we were not allowed to put any drinks on the room and had to pay cash for these which seems odd and inconvenient. There was a very limited choice of food in the bar. The room was very clean and had a balcony.

Dear Guest, Thanks to let us know what you think about our hotel. Your opinion is very important for us and your satisfaction is source of pride. I'm very happy you appreciated the offered services, the room cleanliness and the balcony but I'm bit less happy in reading the standards are not the same. Actually it is present a sign showing what is included in the welcome drink fot those guests that have it included in the offer. However I'm happy the gentleman receptionist gave you a free drink. Hoping to have you as our guest again. Best regards, Resident Manager

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