Swissôtel Resort Phuket Patong Beach 5 stars

Customer review rating (ALL Rating) 4.1/5 1,162 reviews

Swissôtel Resort Phuket Patong Beach
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+ 12 Services

Hotel extras

  • Labelled ALLSAFE

  • Ideal location near Patong Beach's entertainme nt district

  • Authentic Thai spa and fully equipped fitness centre

  • Two outdoor pools, one with a swim-up bar and another on the rooftop

  • Family friendly amenities, including the super vised Kids World

Hotel location

Swissôtel Resort Phuket Patong Beach

48 Ruam Jai Road
Patong Beach
KATHU
83150 phuket
thailand

Fax: (+66)676337003

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHUKET INTL AIRPORT At 0km / 14 miles

GPS:7.887525, 98.293954

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Each of our spacious rooms and suites features modern Thai decor, gleaming hardwood floors, a balcony and pool or city views. Guests travelling with children will appreciate our Family Fun suites equipped with bunk beds and colourful kids' amenities.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 345

  • Maximum capacity: 390 people

  • Maximum banquet capacity: 309 people

Find out more

Our guest reviews for
Swissôtel Resort Phuket Patong Beach

100% genuine reviews from our guests

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ALL Rating 4.1/5

1,162 reviews

TripAdvisor Rating 4.0/5

1,291 reviews

Great location, comfortable room, great staff

Customer review rating 4.5/5

Adrian Business - 16/03/2020 Confirmed reviews ALL

Staff were extremely friendly and helpful from check in until check out. The room was great and the bed was the most comfortable I have had during my many visits to Patong.

Well located

Customer review rating 5.0/5

L. K. Couples - 05/03/2020 Confirmed reviews ALL

Extremely happy with your service n all your staff members are really very good.......

All very convenient

Customer review rating 4.0/5

G. W. Families - 03/03/2020 Confirmed reviews ALL

All very convenient, good location, excellent check-in & check-out. Most comfortable hotel bed I have slept in for years

Well located and good customer servce

Customer review rating 4.0/5

Mei Y. Couples - 01/03/2020 Confirmed reviews ALL

Checked in on 15th Feb and thought counter staff informed us the room have been upgraded. However when we entered the room, and didn’t see it differently. At night and submitted survey about unhappy experience as in the room balcony have blocked by building and no view at all. We are celebrating valentine day and anniversary for this holiday. Fortunately, the on duty manager assists to upgrade the room and better view after that. And the Housekeeping staff even helped to decorate the bed with towel next day...feel surprise and warm...special appreciation for the on duty manager and Housekeeping team! Thanks for everything and make remembered customer’s preference. This is useful in customer royalties and retention. Hope to see you again in future.

Excellent

Customer review rating 5.0/5

D Solo - 27/02/2020 Confirmed reviews ALL

Great Hotel with Excellent Service Staff Amazing in very Good location

Dear Sully D., Warm greetings from Phuket! We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback on our quality of service and location that was excellent to you. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take pride on having honest and genuine review in our Trip Advisor site, and we would really appreciate it if you would share your stay experience through this link https://www.tripadvisor.com/UserReviewEdit-g297930-d11…-Swissotel_Resort_Phuket_Patong_Beach-Patong_Kathu_Phuket.html. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

good stay

Customer review rating 5.0/5

L. Friends - 27/02/2020 Confirmed reviews ALL

It was a good stay and the staff were wonderful and helpful at all times. The meals were excellent.

Dear Chigoma L., Warm greetings from Phuket! We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback on our staff that was wonderful and meals that was excellent. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take pride on having honest and genuine review in our Trip Advisor site, and we would really appreciate it if you would share your stay experience through this link https://www.tripadvisor.com/UserReviewEdit-g297930-d11…-Swissotel_Resort_Phuket_Patong_Beach-Patong_Kathu_Phuket.html. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

FISHING TRIP TO PHUKET

Customer review rating 3.5/5

Carl M. V. Solo - 14/02/2020 Confirmed reviews ALL

Overall a plasent stay. Staff very helpful and professional. My room included access to the lounge, where the food was very, very limited. Maybe due to low occupency. Only one other couple were ever in the lounge.

Dear V. C., We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, i also read with concern on the comments of our food variety in Swiss Lounge for improvement. I have carefully noted for our further follow up with our chef. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Lovely staff

Customer review rating 3.5/5

Alex Couples - 07/02/2020 Confirmed reviews ALL

I enjoyed my stay, although I don't think the room had 5 stars quality. All the staff we encountered were happy and very friendly. There are 2 pools but they're both slightly uninspiring and could do with better seats. I found the hotel very noisy, especially in the corridors.

Dear Vanzetto Soares A., We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team on your kind words about our stay which you found lovely. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, i read with concern on the feedback you have shared concerning to our pool facility and room facility which needs some attention to be in better quality as 5 stars. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Great location, friendly staff and great breakfast

Customer review rating 5.0/5

Ian C. Solo - 06/02/2020 Confirmed reviews ALL

Excellent

Dear C. I., Warm greetings from Phuket! We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take pride on having honest and genuine review in our Trip Advisor site, and we would really appreciate it if you would share your stay experience through this link https://www.tripadvisor.com/UserReviewEdit-g297930-d11…-Swissotel_Resort_Phuket_Patong_Beach-Patong_Kathu_Phuket.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Yes, Agreed.

Customer review rating 4.0/5

Joanne L. L. Families - 06/02/2020 Confirmed reviews ALL

Allocation of Rooms for 3 Nos. (4th Floor) - BAD due to: 1. 1st Room - Was given a handicap room - No door and water flow out (did not change room as a hassle to pack and unpack luggage). 2. 2nd Room - Facing main road - occasionally motor cars/ motor cycle - zoom zoom loudly (did not change room as noise not frequent). 3. 3rd Room - At end facing main road and beside Hard Rock Cafe - FULL BLAST AND NON-STOP MUSIC TILL 2.00 AM nightly. Unbearable and luckily able to change room to 333.

Dear Lee L., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Patong Beach. I am sorry that your experience somehow did not meet your expectations; please allow me to express my sincerest apologies. I have carefully noted the feedback you have shared, especially concerning to the room allocation which was not pleasant. If this acceptable, in the future please reach me personally so i can arrange something base on your preference. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Pleasant stay

Customer review rating 4.5/5

Mr A. Friends - 06/02/2020 Confirmed reviews ALL

I had the best time at Swissotel it felt like home

Dear a. M., We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take pride on having honest and genuine review in our Trip Advisor site, and we would really appreciate it if you would share your stay experience through this link https://www.tripadvisor.com/UserReviewEdit-g297930-d11…-Swissotel_Resort_Phuket_Patong_Beach-Patong_Kathu_Phuket.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Was given a room with belcony facing few large aircon compressors

Customer review rating 1.0/5

Et Couples - 19/01/2020 Confirmed reviews ALL

horible belcony

Dear Hock Leong T., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Patong Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach
Customer review rating 3.5/5

S. R. K. Couples - 16/01/2020 Confirmed reviews ALL

It was Good, The Breakfast serving od eggs is very slow, Rooms are very good, service is execllent Will be good if you can add some Indian cuisines in your La Carte Menu

Dear K. S., We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, i have carefully noted the feedback on breakfast serving and the menu you have suggested for our reference and rectification. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

nice hotel, friendly and helpful staff, good amenities and good location

Customer review rating 4.0/5

Steve A. Families - 11/01/2020 Confirmed reviews ALL

nice hotel, friendly and helpful staff, good amenities and good location

Dear a. D., Warm greetings from Phuket! We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback and your stay was awesomne. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take pride on having honest and genuine review in our Trip Advisor site, and we would really appreciate it if you would share your stay experience through this link https://www.tripadvisor.com/UserReviewEdit-g297930-d11…-Swissotel_Resort_Phuket_Patong_Beach-Patong_Kathu_Phuket.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Hotel is very central placed in Patong, very friendly and helpful staff.

Customer review rating 4.0/5

S D. Couples - 11/01/2020 Confirmed reviews ALL

Our room was a fair size room however, it was a bit grubby and tired looking. We felt it was in need of some refurbishment. Housekeeping was a bit hit and miss with towels and toiletries but when staff were asked, they were more than happy to restock you. Roof top garden was beautiful but again shockingly, the furniture was torn and stained - not very welcoming considering the view and the perfect layout and design - the deterioration let it down. Al staff could not be more helpful and kind (10/10 for staff).

Dear D. J., We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, the detailed feedback on our hotel conditions as well as the housekeeping service has been carefully noted for rectification and further concern. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Good but could be better

Customer review rating 4.0/5

D. T. Couples - 07/01/2020 Confirmed reviews ALL

Great spacious facilities and rooms. Good breakfast buffet. Great location. One observation... the rooms always smell damp.

Dear T. D., We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, i have carefully noted the observation on smelly you have experienced - allow me to extend our sincerest apologize as well. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Good City Hotel with excellent location - Service needs improvement at Kidsworld

Customer review rating 3.5/5

R. S. Families - 07/01/2020 Confirmed reviews ALL

Good City Hotel with excellent location - Service needs improvement at Kidsworld

Dear S. R., We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, the detailed feedback on our Kidsworld has been carefully noted for our rectification. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Good

Customer review rating 3.5/5

B. Families - 04/01/2020 Confirmed reviews ALL

Acceptable cost for service deal

Dear Elatrache B., We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

Mr.

Customer review rating 4.5/5

D. J. Families - 04/01/2020 Confirmed reviews ALL

Everything was wonderful. From check in to check out. The staff was extremely courteous. When we asked about our room not being what we booked, we were moved to another room immediately They included breakfast as a gesture.

Dear J. D., Warm greetings from Phuket! We very much appreciate your comments regarding your stay at the Swissôtel Resort Phuket Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take pride on having honest and genuine review in our Trip Advisor site, and we would really appreciate it if you would share your stay experience through this link https://www.tripadvisor.com/UserReviewEdit-g297930-d11…-Swissotel_Resort_Phuket_Patong_Beach-Patong_Kathu_Phuket.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfian Adriansyah Guest Experience Manager Swissotel Resort Phuket Patong Beach

hotel phukett

TripAdvisor rating 4.0/5

Judithzhou Family - 18/01/2018 TripAdvisor review

great position. Fantastic pool on 3rd level Waterfall down 3 levels with spa levels inbetween. Great service especially the maids service 3 Stars - Need a very fluent english speaker to help with difficult problems.

Dear Judithzhou, Thank you for the review of our hotel. Glad you enjoyed the great location and the service. We have actually all front desk employees speaking good English and manager on duty which is 24 hours who speaks also fluent English. Hope to have the chance to welcome you back here in Phuket. Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach

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