It is always good to stay here, i choose this hotel always for my quarantine time, and i am always treated very well.

The staff were all friendly and helpful

there're lots of hair wrapping in the sink there's mask from last guest in the corner of the bed we tried more than 10 sheets to find a clean one to be used there's stain on pillow cover

Satisfy for services from all mercure staff

The room was clean and the checkin process was easy. Foods are in big portions and always delivered on time, though the breakfast was often delivered sooner than the time I have chosen in the form. Laundry experience is good as well. However, a point for improvement would be to let the guests take their breakfast outside the room after the bell was rang once, instead of the calling out for each room whenever the breakfast is ready.

Check in was really easy. The rooms are very nice, newly renovated and very comfortable. The only disappointment that the breakfast situation was not too great but that is because of the CoVid situation.

Nice and clean room. The service also very good with friendly staff. Very recommended to stay there again. Hope to be back stay again.

Good stay, good food, warm service.

I spent 7 nights in Mercure Batavia for my Mandatory Quarantine period. Seven nights in a room without exiting means that service should be exemplary to keep customers satisfied. The 3 meals a day was not served as per the menu - on any single occasion. No fruit (Watermelon, Mango & Papaya, as indicated) was served - only one banana (served twice) and one orange (served twice). For Indonesian Lunch and Dinner, I had to repeatedly ask for Sambal - which was also indicated on the food Menu. No juice or other drink was served with the meal - except an ample quantity of water. I also had to ask for Tea, Coffee & sugar several times. There was no mini-bar provided - therefore, the 3 meals a day felt more like a prison food. There was no information or possibility of purchasing snacks/drinks from a shop. For a 4-star hotel charging Rp6.7m for this kind of quarantine service (no cleaning required, reduced requests on bathroom commodities, minimal attention required), I was expecting a more relaxed and comforting welcome home to Indonesia.

Nyaman aja deh

With a quarantine stay, I truly didn’t know what to expect However, the staff, the room cleanliness and ability to have meals outside mealtimes through room service was all great.

i like the way the staff treat us - due quarantine from overseas i felt looks like not in the quarantine - with nice food - nice room and friendly staff

For room cleanliness needs to be improved because I’m stay on # 568 the coffee table still have sticky of coffee residue as well of next to bedside table and cloth cabinet Please kindly check the shower head in the shower it has mold. Do u ever clean it. Or sanitize monthly or 3 month?

Spacious room, very friendly and helpful staff, did all they can to compensate that "prison-feeling" during the 8 days quarantine. The staff worked hard to manage the challange serving the food in time and still hot / warm (70% cold, 30% slightly warm).

My first impression, the room was spacious and clean including the bathroom. complete facilities but there is a smell a bit like rotten eggs from the bathroom drain, anyway overall the results are good at an affordable price