Mercure Jakarta Batavia 4 stars

* All employe are very friendly and polite * Very good response in every guest request and follow up * Unique, healthy, and comfortable place to stay

Staff very polite and professional. Room has dust especially around corners and beds. Need more than just vacuum. Need wipe down thoroughly. Food is hit and miss. Most days same chicken drumstick with just different sauce.

I did government quarantine program for 6 days 5 nights, i have been in other hotel… for me, Mercure Jakarta Batavia is the best. Mercure Jakarta Batavia has a friendly staff and great service

My quarantine stay with Mercure Batavia was amazing! The room is very clean and comfortably for my quarantine cum business activities during my 6 days. I'd experienced excellent hotel staff services especially dedicated to Ms. Steffanie who helped me from registration and check out even she provided me helpful info about Jakarta foods and other value added info. She is one of the best hotel staff i have ever met.

I was part of the quarantine program and chose to stay at Mercure Batavia. New renovated rooms and lobby. Everything was great except the room service has a very limited menu choices and not the best food.

The room is spacious, modern and clean. The food delivered on time and the taste not bad at all. They give the flexibility the timing and menu for my food. I was impressed on their punctuality and the quality of the food. Keep up the good services and your quality.

Good and comfortable bed, good room equipment and restroom, but really bad food and delivery service during quarantine …

The time I entered my room 901 on the 19th, the floor corner moldy and dustry, bathroom rusty! Towel smelly, Service was very bad ( I requested from the reception on the 24th to buy me something from the market /snacks at 10.30am after many hours waiting I called the reception and picked my call after several called made at 5.30pm. after 10 minutes my ordered send to my room, duty manager was taking my request that time! I left your hotel unhappy since then no more request, so far not recommended!!

My husband and I were staying in the Mercure Hotel Batavia for our quarantine time. At first we paid 10.300 mio, but then somebody told me that she WNI stayed in the same hotel with her husband which also WNA and paid only 8.800 mio (for full board service), I complained about that but they insisted and said that the 8.800 mio rate is valid for WNI only. Second, I re-read my email with the hotel representative and she said in the beginning the rate for us two is 10.100 mio, meanwhile I got the rate 10.300 mio from the admin of Mercure Batavia’s Instagram and she said just directly contact her via WA if I wanted to book for quarantine, and I did that. At that time I didn’t realize that the other person from the email gave me the cheaper rate. And again I complained about it, why they gave me different rates and they said that the cheaper rate is not valid anymore in May, which actually doesn’t really make sense because I asked both of them about the rate at the same month in April. But I just didn’t say anything anymore because I didn’t want to take it over a problem. The last was the catering food from the hotel package was awful for the price that we paid, and we decided not to keep getting the catering meal from the hotel and ordered the room service instead. I asked to cancel my catering package and nicely they agreed on it. Now I’m just waiting for the refund for my canceled meal package. Plus: We really liked the room, it was clean and pretty big.

The food was not that good ... it was cold 95% of the time ... maybe put microwave in rooms ... and maybe you could have forms to fill in for the next day with a choose of two things EG ... breakfast... 2 to choose from Lunnch ... chicken or meat eg beef vegetables or salad And maybe juice on the morning And more fruit

My first impression, the room was spacious and clean including the bathroom. complete facilities but there is a smell a bit like rotten eggs from the bathroom drain, anyway overall the results are good at an affordable price

An old hotel that has been renovated very well, the old building has been turned into a modern hotel, the location is near the old Jakarta area with many museums and old style culinary, the rooms are comfortable and pleasant, feels like home

I love the design of this hotel, It was located actually near kota area where you can go to Fatahilah garden with just a walking distance. I was there for staycation so just enjoying the hotel all the time. The room pretty spacious my view is the garden, which pretty well care in my opinion. At first my AC was not as cold as expected but once the engineer come the temperature got better. Was having a nice experience there. Thank you.

My stay was truly enjoyable. The food was great and the service was superb. Keep up the good works. The room was clean, modern and spacious. Overall design of the hotel was elegant in old-town ambience.

For me, the best Mercure in town, the building is nice, the room looks great, breakfast also good, have been stayed there for couple times and It’s great! Notes: not so many tv chanel, maybe can add some more