Raffles Jakarta 5 stars

Customer review rating (ALL Rating) 4.8/5 1,886 reviews

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Ciputra World 1, Jl Prof Dr Satrio Kav 3 5, 12940 Jakarta, Indonesia

Description

Hotel extras

  • Raffles Room starting at 60 m², with separate living area and legendary Raffles butler service

  • The Dining Room speaks to the imagination creating a culinary pièce de résistance

  • Located in Mega Kuningan central business district

  • Facilities include outdoor jogging track, gym, kids club and award-winning Raffles Spa

Our accommodation(s)

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Hotel location

Raffles Jakarta

Ciputra World 1, Jl Prof Dr Satrio Kav 3 5
12940 Jakarta
Indonesia

GPS:-6.224434, 106.824064

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,886 reviews

TripAdvisor Rating  4.9/5  2,968 reviews

Certificate of excellence 2025

Above and beyond!

TripAdvisor rating 5.0/5

Escape686088 Business - TripAdvisor review

It's my third visit at Raffles in 5 months and it is always up to the highest expectations! Great hotel, amazing services and a staff that goes above and beyond to make the client feel taken care of, comfortable and at home. Thank you to butler Fachrul and his team for making all smooth, to Edo for another few great workout and stretch sessions!! Also to the raffles lounge staff for the breakfast and evening services. All pre-/during-/after-stay touch points were smoothly taken care of. See you soon!

Might be a 5* property but Customer Service is *1 (I couldn't give zero!)

TripAdvisor rating 1.0/5

DrDouglas1971 TripAdvisor review

This review is unusual as we never actually got to stay at Raffles but instead is a reflection of the customer service, or rather lack of. As it was our Anniversary, I wanted somewhere a bit special to stay in Jakarta and having enjoyed other stays at Raffles properties I thought it would be a perfect start to our Indonesian adventure. I contacted the property just to clarify that suite bookings would include access to the Raffles Club as it wasn’t clear on the website. I also wished to organise some extra treats for our stay, paid for of course. I did receive the auto acknowledgement and the promise someone would be in touch. I waited a week and heard nothing so I politely sent another email. I also used messenger to reach out and again received an auto response, that my enquiry would be dealt with. Of course it never was. So as beautiful as the hotel looks it’s inability to answer the simplest queries, more than once means we stayed elsewhere and have a disappointing view of the property. I hope if you reach out to them you have a more welcoming experience!

Dear DrDouglas1971, Thank you very much for taking the time to share your feedback, and please accept my sincerest apologies for the experience you described. I am truly disheartened to learn that your anniversary plans were impacted by our lack of timely response. This is certainly not reflective of the personalized and attentive service we are committed to delivering at Raffles. Your special occasion deserved much more care and attention, and I deeply regret that we missed this opportunity to create a memorable start to your Indonesian adventure. After a thorough review, I take full responsibility for this lapse and would like to assure you that I will personally address this matter and retrain our colleagues to prevent such incidents from occurring in the future. I would also appreciate the opportunity to discuss this further with you personally to see if there is anything I can do to restore your trust in us. Please feel free to contact me directly at hubertha.affendi@raffles.com. Once again, I offer my deepest apologies and sincerely hope we may have the chance to welcome you in the future and demonstrate the true Raffles experience. Warmest regards, Etha Director of Guest Experience, Quality, and Loyalty

5 star plus plus

TripAdvisor rating 5.0/5

goddes5 TripAdvisor review

Best hotel! Hotel design was so grand. The staff service is 5+ star. Room is huge and beautiful! Great breakfast spread! I would love to stay here again

Dear goddes5, Thank you so much for this sparkling review! We’re absolutely delighted to know you enjoyed every detail, from our grand design to the spacious room, and of course, the breakfast spread that’s designed to make mornings extra special. Your kind words about our team truly warm our hearts; they are passionate about creating memorable stays, and it sounds like they did just that for you. We can’t wait to welcome you back for another grand experience (and perhaps a few more breakfast plates)! Until then, safe travels and see you soon. Kind regards, Etha Director of Guest Experience, Quality, and Loyalty

Customer review rating 4.5/5

Minar P. L. M. Families - Confirmed reviews ALL

Staf nya super ramah

Kepada Tamu Kami Yang Terhormat, Terima kasih atas ulasan positif Ibu mengenai lokasi strategis kami dan keramahan tim kami. Kami sangat menghargai komentar Ibu yang menggembirakan, dan akan terus berupaya memberikan layanan terbaik kepada tamu kami. Kunjungan Ibu sangat berarti bagi kami dan kami berharap dapat menyambut Ibu kembali di Raffles Jakarta. Hormat kami, Etha Director of Guest Experience, Loyalty, and Quality Raffles Jakarta

Customer review rating 4.5/5

Wilson Z. Families - Confirmed reviews ALL

We had a great time at Raffles Jakarta. The location is great, and we had some very good breakfast and evening cocktails at Regency Club.

Dear Valued Guest, Thank you very much for sharing your experience with us. We are truly pleased to know you had a memorable family stay and enjoyed the warm hospitality of our team, especially Yuliana. It’s also wonderful to hear that our breakfast and Raffles Club offerings made a lasting impression. Your kind words inspire us to continue delivering heartfelt service, and we hope to welcome you and your family back to Raffles Jakarta soon. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

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Other web-users rate our hotel

  • 342 reviews 9/10 Location
  • 902 reviews 9.4/10 Room
  • 1,557 reviews 9.7/10 Service
  • 6 reviews 9.2/10 WiFi
  • 530 reviews 9.1/10 Food
  • 476 reviews 9.5/10 Amenities
  • 431 reviews 9.6/10 Vibe
  • 414 reviews 9.2/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.