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Raffles Jakarta 5 stars

Customer review rating 4.8/5 3,623 reviews

ALLSAFE approved hotel

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Room 1

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Children's age
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Raffles Jakarta
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+ 17 Services

Hotel extras

  • Labeled ALLSAFE

  • Rooms starting at 60 m², with separate living area

  • Renowned butler service

  • Located in Mega Kuningan central business dist rict

  • Facilities include outdoor jogging track, gym, kids club and award-winning Raffles Spa

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • TennisPaying
  • Jogging track
Catering
  • 3 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Conventions hotel

Hotel location

Raffles Jakarta

Ciputra World 1
Jl Prof Dr Satrio Kav 3 5
12940 jakarta
indonesia

Tel: +622129880888

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO-HATTA INTERNATIONAL APT At 31km / 19 miles

GPS :-6.224434, 106.8240648

Our accommodation(s)

Our 173 sumptuous rooms and suites blend Indonesian culture with contemporary design. Offering sweeping city vistas and lush garden views, they feature marble bathrooms, floor-to-ceiling windows, inspired artworks and ultra-modern amenities. The hotel has 173 luxurious rooms and suites including the sublime 390 sqm Raffles Suite: - Raffles Rooms - Raffles Garden View Rooms - Signature Rooms - Artist Suites - Gallery Suites - Garden View Suites - Raffles Suite

Raffles King Room NS

  • Max. number of persons: 3
  • Area: From 60 m² / 646 sq ft
  • Views: City View *

Subject to availability

  • Coffee/tea making facilities

Raffles Twin Room NS

  • Max. number of persons: 3
  • Area: From 63 m² / 678 sq ft
  • Views: City View *

Subject to availability

  • Coffee/tea making facilities

Raffles King SK

  • Max. number of persons: 3
  • Area: From 60 m² / 646 sq ft
  • Views: City View *

Subject to availability

  • Coffee/tea making facilities

Raffles Twin Room SK

  • Max. number of persons: 3
  • Area: From 63 m² / 678 sq ft
  • Views: City View *

Subject to availability

  • Coffee/tea making facilities

Raffles Garden View King NS

  • Max. number of persons: 3
  • Area: From 60 m² / 646 sq ft
  • Views: Pool side, Garden View *

Subject to availability

  • Coffee/tea making facilities

Raffles Garden View King SK

  • Max. number of persons: 3
  • Area: From 60 m² / 646 sq ft
  • Views: Garden View, Pool side *

Subject to availability

  • Coffee/tea making facilities

Signature King Room NS

  • Max. number of persons: 3
  • Area: From 60 m² / 646 sq ft
  • Views: Pool side, City View, Garden View *

Subject to availability

  • Coffee/tea making facilities

Signature Twin Room NS

  • Max. number of persons: 3
  • Area: From 63 m² / 678 sq ft
  • Views: City View *

Subject to availability

Rooms

Our restaurants and bars

THE DINING ROOM

Type of cuisine: International

The Dining Room presented a line-up of restaurant takeovers, guest chefs collaborations and culinary events for guests to experience. Highlights a fully integrated show kitchen and a sophisticated dining area with a view.

ARTS CAFE BY RAFFLES

Type of cuisine: International

A refined buffet of brunch classic and signature Arts Café entrees. Expect a virtual tableau of art and cuisine, where the palette of sights, sounds, textures and aromas from open kitchens create a delightful sensory experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RAFFLES CLUB

Type of cuisine: International

Raffles Club is an exclusive access lounge available as a supplement from every Suite type booked. Breakfast, afternoon tea, evening cocktails and hors d'oeuvres, are among the food and beverage presentations offered daily.

THE WRITERS BAR

Non contractual photo

An elegant, peaceful haven by day, where ladies and gentlemen meet & enjoy specialty coffees, or a traditional Raffles high tea with scones and petit fours. Transforms by night, into a lively 1920's cocktail bar, where bartenders shake legendary cocktail

NAVINA POOL BAR

Non contractual photo

Located between the lush tropical Hendra Gunawan garden, enjoy a light meal at Navina Pool bar. Relax by the poolside in the afternoon sun and cool off with refreshing juices, cocktails and tapas.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 2,520 m²

  • Maximum capacity: 3000 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Raffles Jakarta

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

3,623 reviews

The only thing not good was the food. Anything else is very good

Customer review rating 4.0/5

Bintang Families - 14/04/2021 Confirmed reviews ALL

I love the room, the interior design, the cleaness. But the food is not very good

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Very nice stay

Customer review rating 5.0/5

Greggy Couples - 13/04/2021 Confirmed reviews ALL

Im very happy to stay at raffles . And definetly will come again

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Superb stay

Customer review rating 4.5/5

Renny M. Solo - 12/04/2021 Confirmed reviews ALL

It is always a pleasure to come back to raffles, a pleasant stay, it is truly an oasis for the well travelled. P.S mba etha thank you for everything

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Below my expectation

Customer review rating 2.5/5

Amir Couples - 10/04/2021 Confirmed reviews ALL

To briefly describe my personal experience with your hotel, I was not impressed with your In room dining, it wasnt presented properly. We ordered in room dining at least 2 times a day. And some of the food that came didnt have the same toppings that was written on the menu, no confirmation from your staff whatsoever. And the inconsistency of providing the condiments is really alarming, sometimes it was provided sometimes it wasnt. Example, we ordered breakfast where theres 3 types of eggs dishes but salt and paper were not provided. Second example, we ordered fish and chips but ketchup and chilly sauce were also not provided. Another thing, I dont appriciate the fact that one of your staff enter my room after two rings of our bell door in the middle of a pandemic just so that he could deliver a complimentary dessert. In my knowledge there is a proper way to enter occupied room, three bells then you could call the occupants so that they could finally open the door for you.It was so unessasary, even the other attendant do exactly what I just mention above, so its proving my point that this particular staff doesnt follow your own hotel standards. Please be more respectful.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Raffles Jakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Etha Assistant Director of Rooms

Good stay!

Customer review rating 5.0/5

Nadia Friends - 09/04/2021 Confirmed reviews ALL

All the employee who worked here are very helpful and very professional

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

very good

Customer review rating 4.5/5

Ira Families - 08/04/2021 Confirmed reviews ALL

good location , very clean and comfortable room , staff are friendly

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Very Artistic

Customer review rating 4.0/5

R. A. Families - 07/04/2021 Confirmed reviews ALL

Swimming pool water is too cold. Appreciate the detail you put in room such as honeymoon cake, greeting cards, and DIY cupcakes for my kid. I had bad experience with Accor hotel before, but Raffles Jakarta delivers the service well

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

hospitality at it's best

Customer review rating 4.5/5

Rommy S. Families - 05/04/2021 Confirmed reviews ALL

Even though when we were staying there's few events happening at the hotel, but all the butler was very good and doesn't serve us like we were not on their priority list (we know how hectic an event can be). overall the stay was very nice.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Pleasant Stay

Customer review rating 4.5/5

Adi H. P. Families - 05/04/2021 Confirmed reviews ALL

Friendly staff and service oriented.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Good location and comfortable room

Customer review rating 5.0/5

Dede K. Families - 05/04/2021 Confirmed reviews ALL

Big bed and clean room

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Great front desk office staff during check in. Stay not as good as previous experience.

Customer review rating 3.5/5

Anonymous Families - 05/04/2021 Confirmed reviews ALL

It’s our 2nd stay expecting the same standard of service but the only consistent outstanding service is the front desk office staff that helped us during check in. She was very proactive and didnt let me wait and addressing my queries well. In room dining was bad as it had several mistakes during the 1st day breakfast order (fruits were not sent, wrong tea and wrong juice) and also ordered dinner for the 2nd day and the burger top bun slipped from the plate and it was dirty fell to the tray. Felt like the service downgraded.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Raffles Jakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Etha Assistant Director of Rooms

Raffles Legendary Service

Customer review rating 5.0/5

Budijanto Business - 05/04/2021 Confirmed reviews ALL

It was an amazing stay, I am very happy with the stay as I did receive impeccable service just as like my previous experience with other Raffles hotels. Will definitely return if I revisit Jakarta.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Nice hotel,a pleasant staycation

Customer review rating 4.0/5

Anonymous Families - 04/04/2021 Confirmed reviews ALL

My staycation was nice and great, the room was spacious and well designed. I’d love to try another room type. However the food’s taste was too standard for 5 stars hotel.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Good stay

Customer review rating 5.0/5

N. S. Families - 03/04/2021 Confirmed reviews ALL

Excellent service, warm and handfull staff

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Good stay, good service

Customer review rating 4.5/5

W. Families - 02/04/2021 Confirmed reviews ALL

Great hotel! Good rooms and facilities. Mall next to hotel is really added value. GM Martijn Dekker understands what hospitality is, we felt really welcome.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Great service n awesome room

Customer review rating 4.5/5

Angelica Business - 02/04/2021 Confirmed reviews ALL

The butler contacted me at 2am to inform me that the room will be ready for checkin by noon even though in the previous email, i was informed that early check in wasnt possible. My requests of the room had also been made. The room itself had magnificent view and i was truly satisfied. Thank you for that.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Luxury Hotel in Jakarta

Customer review rating 5.0/5

Erfan P. S. Couples - 01/04/2021 Confirmed reviews ALL

Raffles Jakarta is very nice and luxury hotel with excellent services. I was spending my weekend with my wife in Raffles Jakarta staying at Gallery Suite with 136 m2 size. The location is just besides Lotte Avenue Shopping Mall that is connected to hotel. Raffles Hotel is very Luxurious Hotel, but yet it feels like home, you feel very welcome, very comfortable, it is in the corner with full glass wall, so the view is very nice, it has big living room with dining table, it is also equipped with service area (mini kitchen) with separate entrance which has microwave and coffee maker and big refrigerator. Just in the corner there is a couch facing out with nice view to enjoy reading of just enjoying the view with a cup of coffee or a glass of wine. The bedroom is spacious and the bed is very comfortable. The bathroom also very nice and spacious. Best of all are the services, from the time of reservation, after I do reservation through Accor.com, somebody call me to confirm my reservation and ask me if I need anything to be provided before my check in. Check in experience also very nice, friendly and helpful. And while staying, all services are excellent. They have butler service that from time to time ask me if I need something, communication through WA. I can ask my breakfast to be served in my room (probably only during covid) as well as afternoon tea was served in the room. it has been a very nice experience relaxing on the weekend at Raffles Jakarta and Raffles Jakarta is highly recommended hotel to stay in Jakarta both for business or leassure.

Dear Bapak Erfan, We are truly delighted with your review of Raffles Jakarta after your recent stay with us. It's amazing to receive such feedback, as this is what we work for every day. We are pleased that our property and services met your expectations and that you enjoyed most of the hotel facilities as well as the benefits for your Platinum membership. It's also good to hear that we managed to respond quickly and accommodate your requests. We sincerely look forward to your return, as our hotel and has a lot more to offer. Sincerely, Etha Assistant Director of Rooms

Best 5 stars service

Customer review rating 5.0/5

A. N. Families - 31/03/2021 Confirmed reviews ALL

This is definitely one of the hotel which is well maintained even during this pandemic, the cleanliness of the room, the amazing service and the staff. We really enjoyed our 2 night staycation here.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

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