Novotel Ambassador Seoul Dongdaemun Hotels & Residences 5 stars

Customer review rating (ALL Rating) 4.5/5 1,211 reviews

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Description

Hotel extras

  • Central Seoul location, just a few minutes walk from subway station

  • 331 guest rooms and 192 residences with connecting rooms available

  • 1 restaurant and 3 bars including a stunning rooftop bar

  • Enjoy the outdoor infinity pool, Indoor swimming pool, fitness area & sauna during your stay

  • Kids zone is open between 8am and 8pm (Closed the first Tuesday of every month)

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Dongdaemun Hotels & Residences

238 Euljiro, Jung Gu
04561 SEOUL
South Korea

GPS:37.566388, 127.004313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,211 reviews

TripAdvisor Rating  4.5/5  648 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Susan K. Friends - Confirmed reviews ALL

I had a relaxing stay. After a day of exploring Seoul, it was nice to come back to a lovely hotel where I could relax. The room was quiet and my bed was comfortable. The breakfast buffet had a wonderful selection of food.

Dear Susan K., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ben Huh Duty Manager

Customer review rating 4.5/5

Matti A. Families - Confirmed reviews ALL

Brief holiday

Dear Matti A., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ben Huh Duty Manager

Customer review rating 2.5/5

Kim G. Families - Confirmed reviews ALL

서비스가 크게 좋다거나 편안하다는 느낌은 없었다. 라운지 음식이 없어도 빨리 채워지지도 않았다.

김기연 고객님께, 소중한 시간을 내어 Novotel Ambassador Seoul Dongdaemun Hotels & Residences 이용 소감을 작성해 주셔서 대단히 감사 드립니다.우선 투숙하시는 동안 호텔 이용에 불편을 드려 심심한 사과의 말씀을 전합니다. Novotel에서는 모든 고객님께 최고의 서비스를 제공하기 위해 노력하고 있습니다. 이에 따라 고객님의 의견은 호텔 서비스를 개선하는 데 매우 소중하게 사용될 것입니다. 고객님의 의견은 호텔 서비스 문제점을 해결하고 향후 그러한 문제가 더 이상 발생하지 않도록 하기 위한 기준으로 반영됩니다. 언급해주신 바와 같이 이번 투숙 중 여러 부분의 미흡하게 느끼셨던 부분에 대해서 다시 한번 진심으로 사과의 말씀 드립니다. 바쁘신 가운데 정성스럽게 남겨 주신 의견은 특히 별도로 언급하여주신 관련 고견은 유관 부서에 필히 공유하여 개선에 반영 하여, 추후 당 호텔에 재방문 시 동일한 사항으로 불편함을 겪으시지 않도록 최선을 다하겠습니다. 어려운 시간을 내주셔서 남겨주신 고객님의 의견에 진심으로 감사 드리며 보다 더 나은 서비스를 제공할 수 있도록 하겠습니다. 감사합니다. 당직 지배인

Customer review rating 0.5/5

Ismail Y. Couples - Confirmed reviews ALL

I travel every 2 months to different countries & use a lot of hotels but i never had an experience so horrible as much as i did on this trip!….. the hotel was not only the dirtiest i been to in my histories of travelling , but the service was beyond horrible, simplest example is i had to explain to 2 different employee’s that i need 2 hours late check out & yet out of no where while we were in the bathroom an employee just walks in the room saying sorry your past check out & after explaining to him that we requested a late check out he said oh no one told me…. Very pooor communication in between the staff , the dirt i saw in the room i never witnessed in my life of hotels , and i been to 3 and 4 star hotels yet this 5 star was the dirtiest, if pictures can be uploaded i will gladly share.

Dear Ismail Y., Thank you very much for taking the time to share your recent experience with us. We are deeply sorry to hear that your stay fell far below expectations and sincerely apologize for the inconvenience and discomfort you experienced. It is especially regrettable to learn about the issues regarding both room cleanliness and the lack of proper communication among our team. Please accept our heartfelt apologies for the incident where a staff member entered your room despite your late check-out request. We take full responsibility for the miscommunication and are reviewing our internal procedures to ensure this does not happen again. Your comments regarding the room condition are being taken very seriously and have already been shared with our housekeeping management team. Immediate actions are being taken to review and enhance our housekeeping standards. In order to improve our service moving forward, we would greatly appreciate it—if you feel comfortable—sharing any additional details about the specific concerns you experienced. Your feedback would be extremely helpful for our internal review and training efforts. Once again, we sincerely apologize for the frustration caused and thank you for bringing these matters to our attention. We truly hope to have the opportunity to welcome you back in the future and provide the high standard of service you rightfully expect from us. If there is anything further we can assist you with, please do not hesitate to contact me directly at any time. Best Regards, Yeonju(ELLA)SIM Duty Manager

Customer review rating 5.0/5

Ritsuko A. Friends - Confirmed reviews ALL

オンラインチェックインしてきたわりには、チェックイン時に少し時間がかかりました。深夜に着いたので、少々眠かったです。

Ritsuko A. 様 この度は、Novotel Ambassador Seoul Dongdaemun Hotels & Residences でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Ben Huh Duty Manager

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Other web-users rate our hotel

  • 1,502 reviews 9.6/10 Location
  • 1,679 reviews 8.1/10 Room
  • 1,470 reviews 8.4/10 Service
  • 11 reviews 10/10 WiFi
  • 660 reviews 8/10 Cleanliness
  • 377 reviews 9/10 Vibe
  • 370 reviews 8.5/10 Breakfast
  • 232 reviews 8.8/10 Pool

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