Fairmont Nanjing 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 263 件のレビュー

Fairmont Nanjing - Image 1
Fairmont Nanjing - Image 2
Fairmont Nanjing - Image 3
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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • Labeled ALLSAFE

  • In upper half of stunning Jin Ao Tower with awe-inspiring views of Yangtze River

  • Three fine restaurants, two stylish bars, including all-day eating outlet on top floor

  • Lavish high-ceilinged ballroom for grand events, covering 936 square meters

  • Refreshing world-class spa facilities, large swimming pool, top fitness center

当ホテルの客室

ホテル所在地

Fairmont Nanjing

333 Jiangdong Middle Road, Jianye District, Jiangsu Province
210019 NANJING
China

GPS:31.998314, 118.72684

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  263 件のレビュー

トリップアドバイザーの評価  5.0/5  1,916 件のレビュー

Unmet Expectations and Disappointing Service

トリップアドバイザーの評価 1.0/5

therealkyu トリップアドバイザー認証口コミ

I recently stayed at the Fairmont Hotel Nanjing, anticipating a luxurious experience synonymous with the Fairmont brand. Unfortunately, my stay was marred by several issues that fell short of the standards I expected. Misleading Property Credit Information: My booking, made through a travel agent, included a promised $100 property credit, a significant factor in choosing this hotel. However, upon arrival, I was informed that half of this credit was exclusively for laundry services, a restriction that was neither communicated nor reasonable. This limitation not only felt deceptive but also greatly diminished the value and utility of the supposed benefit. Subpar Room Maintenance: The room's condition significantly detracted from the overall experience. It felt outdated, and crucially, three out of four electrical outlets were non-functional. In today's digital age, adequate access to power sources is fundamental, and such a basic oversight is both surprising and unacceptable in a hotel of Fairmont's repute. Issues with Complimentary Upgrade: Further adding to my dissatisfaction was the handling of a promised complimentary room upgrade. Despite assurances from my travel advisor, the hotel's front desk stated that an additional fee was required due to the seasonal price increase during the Chinese New Year. This contradicted the very essence of a 'complimentary' upgrade and seemed like a clear breach of agreement, leaving a sour taste regarding the hotel's commitment to guest satisfaction. These experiences collectively marred my stay, overshadowing what could have been a memorable visit. The essence of hospitality lies in transparency, reliability, and genuine care for guest satisfaction. Unfortunately, my experience at Fairmont Hotel Nanjing was a departure from these values. I hope the hotel addresses these concerns to prevent future guests from facing similar disappointments.

Brilliant trip

トリップアドバイザーの評価 5.0/5

Hannah S トリップアドバイザー認証口コミ

This was a brilliant trip. Casey in the gold lounge was super attentive, very kind to our children and made the whole trip very enjoyable. We were celebrating a birthday and all the staff really went out of their way to make it special! Thank you all so much!

Dark and damp

トリップアドバイザーの評価 2.0/5

Simon D ファミリー - トリップアドバイザー認証口コミ

The hotel is dark and uninspiring. Our room was dirty around toilet and felt very dated. The bed was so high you had to climb to get on it and an absolutely ridiculous massive control panel for lights feels dated - some toilet lights didn’t work. The bed has iron feet which my with stubbed her toe on. Our clothes became damp and the air conditioning did not cool the room properly. The view from out window was obstructed by a rusty beam (part of the building design) the radar was always running low on everything. Bell staff are a bit clueless.

Excellent service

トリップアドバイザーの評価 5.0/5

kieselb123 ビジネス - トリップアドバイザー認証口コミ

This is the first time for us to stay in Fairmont Brand, this is the only brand my company has cooperation with in Nanjing. The service at the Executive Lounge was excellent and Anthony provided me with an unparalleled experience.

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

Great experience on the club lounge

トリップアドバイザーの評価 5.0/5

947shawnc トリップアドバイザー認証口コミ

The hotel location is just three minutes of walking from the nearest subway station. There are malls and restaurants just across the street. The location is convenient but not too crowded. Employees are very kind to the people visiting the lounge. It serves breakfast, afternoon tea and happy hour (with alcoholic drinks). The food here are delicate. Since it's on the 57th floor the scenery is amazing on both day time and in the night. This will be a month long stay. I'm really thankful to whom had helped me during my stay. Especially wanted to thank Donna for the comforting service every time I go to the lounge. I can see the big smile even with the mask on. I would definitely come again on my next trip to Nanjing. 飯店位置位於地鐵站大約走路3分鐘的位置,旁邊是一個很大的公園,對面有很多商場跟餐廳,屬於鬧中取靜的絕佳位置。

亲爱的宾客, 感谢您选择南京金奥费尔蒙酒店,我们很高兴您对酒店作出的好评和称赞!相信您已亲身体会到酒店位置的便捷,这也正是大多数客人选择我们酒店的原因之一。您的好评是我们前行的动力,酒店将不断提高服务质量,带给您更多惊喜体验。 再次感谢您对南京金奥费尔蒙酒店的厚爱,我们期待着您的再次光临!

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 874 件のレビュー 9.3/10 ロケーション
  • 1,889 件のレビュー 8.1/10 客室
  • 2,469 件のレビュー 8.7/10 サービス
  • 40 件のレビュー 2.2/10 インターネット
  • 552 件のレビュー 8.4/10 朝食
  • 479 件のレビュー 8.1/10 清潔さ
  • 45 件のレビュー 9.2/10 バー&飲料
  • 12 件のレビュー 6.5/10 持続可能性

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