Fairmont Jakarta 5 stars

Customer review rating (ALL Rating) 4.6/5 2,714 reviews

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Description

Hotel extras

  • A selection of 10 distinctive restaurants, lounges and bars

  • Underground passage linking the hotel to Plaza Senayan and Sentral Senayan office towers

  • Sky Suites offering the convenience of home within a 5-star setting, ideal for extended stays.

  • Parking garage and rooftop helipad for maximum convenience

Our accommodation(s)

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Hotel location

Fairmont Jakarta

Jl Asia Afrika No.8
10270 JAKARTA
Indonesia

GPS:-6.221751, 106.798688

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,714 reviews

TripAdvisor Rating  5.0/5  4,120 reviews

Certificate of excellence 2024

Nice ambience

Customer review rating 3.5/5

Nicky Families - Confirmed reviews ALL

The hotel offers a very good room interior and so on, but probably because it’s located in the middle of the city, the facilities for kids (playground or pool) seems to be lacking compare to other 5 star hotels i’ve visited I also dont feel the Platinum member hospitality i get from other hotels, where they provide a reserved table under my name for breakfast, and have a dedicated server for me, the rest is okay.

Dear Nicky Leonard N., Thank you for sharing your feedback. We appreciate your kind words about our room interiors and overall facilities. We also understand your concerns regarding the lack of kid-friendly amenities like a playground or pool, and we will take this into consideration for future improvements. We sincerely apologize for not meeting your expectations as a Platinum member. Your feedback regarding breakfast reservations and dedicated service is valuable, and we will certainly look into ways to enhance the experience for our loyalty members. We are grateful for your comments and hope to have the opportunity to welcome you back with an improved experience. Sincerely, Fina Olivia Assistant Guest Experience & Loyalty Manager Fairmont Jakarta

Near from everywhere

Customer review rating 5.0/5

Nicolya E. A. Couples - Confirmed reviews ALL

Love the location its near from my favorite mall and home, always had A. great time staying here. The staff is excellent

Dear Nicolya E. Agatha, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you love our location and have consistently enjoyed your stays at Fairmont Jakarta. It’s wonderful to know that our team has been able to provide excellent service during your visits. We look forward to welcoming you back for many more memorable stays. If there’s anything we can do to make your next visit even more special, please don’t hesitate to let us know. Sincerely, Fina Olivia Assistant Guest Experience & Loyalty Manager Fairmont Jakarta

Well located

Customer review rating 4.0/5

Dione S. H. Families - Confirmed reviews ALL

We were staying for year end holiday and The hotel location is strategic enough... connected to the Plaza Senayan mall make us easy for strolling around thr mall and only by minutes we went across street to Senayan City Mall.

Dear Dione S., Thank you for taking the time to share your splendid feedback in regard to your stay at Fairmont Jakarta. It warms our hearts to know that your visit was an enjoyable one and that you were happy with the hospitality we delivered. Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again! Sincerely, Fina Olivia Assistant Guest Experience & Loyalty Manager Fairmont Jakarta

Well located, good stay

Customer review rating 5.0/5

Tan T. K. Couples - Confirmed reviews ALL

The hotel very near to Plaza Senayan. Very convenience. The room is very clean. Amenity of this hotel very well prepared The receptions staff ( Ms. Tania) take well us very well

Dear Tan T. K., Thank you for your wonderful feedback! We're so happy to hear that you enjoyed the convenient location near Plaza Senayan and found the room clean and well-prepared. We're also thrilled to know that Ms. Tania and our reception team provided excellent service. Your kind words mean a lot to us. We look forward to welcoming you back for another great stay soon! Sincerely, Fina Olivia Assistant Guest Experience & Loyalty Manager Fairmont Jakarta

Nice place for stay.

Customer review rating 5.0/5

Irlamsyah S. S. Families - Confirmed reviews ALL

Best location and nearest area business and pleasure.

Dear Irlamsyah S. S., Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one. We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest. Sincerely, Fina Olivia Assistant Guest Experience & Loyalty Manager Fairmont Jakarta

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Other web-users rate our hotel

  • 901 reviews 9.5/10 Location
  • 1,895 reviews 9.1/10 Room
  • 5,090 reviews 9.5/10 Service
  • 21 reviews 8.1/10 WiFi
  • 2,492 reviews 9.6/10 Food
  • 1,251 reviews 9.7/10 Vibe
  • 1,105 reviews 9.5/10 Amenities
  • 968 reviews 9.4/10 Breakfast

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