Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 799 reviews

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Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  799 reviews

TripAdvisor Rating  4.3/5  1,678 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Adan G. Solo - Confirmed reviews ALL

Good

Dear Mr. G., Thank you for your feedback regarding your stay. We are pleased to hear that you found our location satisfactory. However, we are eager to learn more about any aspects that did not meet your expectations. Your insights are invaluable in enhancing our guest experience. We look forward to welcoming you back for another memorable experience. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 5.0/5

Seranne S. Business - Confirmed reviews ALL

Loved the property and location. Only issue was that one of the hand towels was wet in our room on arrival - as in like it came directly from a washing machine.

Dear Ms. S., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the property and its location. We sincerely apologize for the oversight regarding the hand towel in your room and appreciate you bringing it to our attention. We look forward to welcoming you back for another memorable experience. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 4.5/5

Karnesh S. Families - Confirmed reviews ALL

It's a beautiful property with decorative green area. Staff at property is very hospitalable, coordial. Live music adds beauty to property. Food is also very good. You may add some more items in indian food menu. Thanks

Dear Mr. S., Thank you for your wonderful review! We are thrilled to hear that you enjoyed our excellent location, ambiance, and the hospitality provided by our staff. We appreciate your suggestion regarding the Indian food menu and will take it into consideration for future enhancements. We look forward to welcoming you back for another memorable stay at Fairmont The Norfolk. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 5.0/5

Sunil N. Families - Confirmed reviews ALL

had a very good experience, the staff was very courteous .

Dear Mr. N., Thank you for your wonderful review! We are thrilled to hear that you had a very good experience during your stay and that our courteous staff contributed to your satisfaction. We look forward to welcoming you back in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 5.0/5

Christina M. P. Couples - Confirmed reviews ALL

Such a lovely place in the middle of the city. The staff was so welcoming and helpful.

Dear Ms. P., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you found our accommodations beautiful and that our staff made you feel welcomed and assisted. Your compliments are greatly appreciated by our entire team. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

In partnership with TripAdvisor

Other web-users rate our hotel

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