Raffles Makkah Palace

Customer review rating (ALL Rating) 4.7/5 2,001 reviews

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Description

Hotel extras

  • 24/7 Butler Services

  • Digital IPad Check-in / Check-out

  • Easy access to Holy Haram

  • Sleep Serenity Rituals

  • Free Health Club & Spa Access

Our accommodation(s)

Hotel location

Raffles Makkah Palace

King Abdul Aziz Endowment, 24231, PO Box 1281
21955 MAKKAH
Saudi Arabia

GPS:21.4196614103, 39.8251459708

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,001 reviews

TripAdvisor Rating  4.8/5  2,505 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Rema A. Solo - Confirmed reviews ALL

I stayed 9 days in the hotel which has a perfect location facing the Hoy Mosque > As usual everything was well prepared in advance. The rooms were very clean, the corridors have a lovely smell. The Lobby is very beautiful and Grand with a central piece of beautiful flowers changed as needed. I was welcomed as a member of Accor and given a very refreshing juice upon arrival. I would like to take this opportunity to thank many members of Accor : Mr Ahmad Al Otaibi Mr Mishari Al Zuwayyed Mr AbdelAziz Alawi Mr A Shakiri Mr Mohammad Atta Mr Hani Menessi Mr Basil Mr Yazin Al Ghamdi Mr AbdAllah Zeatier Mr Sami BaMoharram Mr Abdel Aziz Faqeeh Mr Saad Al Qaari Mr Omar Muathen Mr Isam Naytah Mr Ali Bakhsh Mr Mohammad Atta Ms Shatha Al Tamimi Ms Tasneem Mr Raghad Special Thanks to Mr Ahmad Al Bik , General Manager for the lovely Eid Greeting and Eid gifts I was given. In The Royal Service I would like to thank: Ms Hajer Ms Miral Ms Sumayya in the HouseKeeping Dept I would like to thank : Mr Islam Mr Ijaz Mr Mohammad Hafith Mr Yahya Mr Mr Zuhair Mr Yasir Mr Ishaq Mr Sabir Mr Imam Mr Salman Mr Midhat Mr Talib Mr Mufeed Mr Waseem ( Dry Clean ) In Concierge & Valet I would like to thank : Mr Abdel Iz Mr Kareem Ms Atheer Ms Rahaf Ms Iman In the Butler Service Dept, I would like to thank : Mr Abd Al Ghafour Mr Waseem Akram Mr Osama Mr Saqib Mr Yaseen Mr Rialis Mr Nasir At the restaurant : Mr Adel Fahmi Bell Captain Dept : Mr Ismat Mr Saif Allah Mr Zahed Mr Jaber Lobby Coffee shop ; I would like to give special thanks to the gentlemen who make the best coffee : Mr Salem Mr Numan ( who I always refer to as Ridwan by mistake, but he doesnt mind my mistake and is always smiling )

Dear Ms. Rema, Thank you for trusting Raffles Makkah Palace. We are pleased that you enjoyed our location in the proximity of Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Masjid Al-Haram so they could enjoy a distinctive spiritual experience. we are glad that you enjoyed our suite's cleanliness. We aim to provide a comfortable spiritual experience for all our guests. We are honored that our staff from housekeeping, restaurant and reception to Concierge & Valet, and Butler Service were able to make your stay a special experience with their outstanding performance. We will redirect your comments to our management team and hotel staff. Looking forward to welcoming you again soon.

Customer review rating 5.0/5

Mohmed P. Couples - Confirmed reviews ALL

Everything is best

Dear Mr. Mohamed, Thank you for trusting Raffles Makkah Palace. We are pleased that you enjoyed our location in the proximity of Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Masjid Al-Haram so they could enjoy a distinctive spiritual experience. We are looking forward to welcoming you again to Raffles Makkah palace soon.

excellent

TripAdvisor rating 5.0/5

faraed m TripAdvisor review

all the service is very good. the restaurant service is very good. your staff name kowsar is very accommodating . me and my friend are very happy

Dear guest, Thank you so much for your candid review. We always do our best to make your stay at Raffles Makkah Palace a special one filled with comfort and privacy. We are pleased that you enjoyed our hospitality. We will redirect your kind message to Mr. Kowsar. Looking forward to welcoming you again soon.

5 star

TripAdvisor rating 5.0/5

mirza s TripAdvisor review

Food verry good, the room comfortable and nice. i and my husband can eat the menu because almost same with our menu at kampung.InsyaAllah will come again with my family.

Dear guest, Thank you for taking the time to share your review about our food services and experience with other travelers. We are honored that our buffet team provided privacy and comfort during your stay to make your stay a special experience. We appreciate your comments, and we look forward to welcoming you again soon.

Alhamdulillah ..terima kasih pada semua chef Dan staf fnb

TripAdvisor rating 5.0/5

Alwafa C TripAdvisor review

Breakfast..lunch and Dinner buffet very Good..Al chef and FnB staff enjoy working and teamwork terima kasih Executive Chef..chef Chandra chef Hanapi Dan chef Dikiri Mr Anshad from restaurant p12 he was humble person and other staff on duty. Very proud to be working with all of you

Dear guest, Thank you for your kind review, we highly appreciate it. We are thrilled that you enjoyed your stay with our breakfast, lunch and dinner buffets at Raffles Makkah Palace, we strive to always provide the best service to our guests so they can enjoy a spiritual stay at the most sacred places in the world. We will redirect your valuable comments to Cef Chandra, Chef Hanapi Dan, Chef Dikiri, and Mr. Anshad personally. We look forward to welcoming you soon. May Allah accept all your prayers.

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Other web-users rate our hotel

  • 368 reviews 9.4/10 Location
  • 545 reviews 8.4/10 Room
  • 1,281 reviews 9.2/10 Service
  • 5 reviews 7.1/10 WiFi
  • 283 reviews 8.4/10 Food
  • 229 reviews 9/10 Vibe
  • 219 reviews 8.1/10 Cleanliness
  • 172 reviews 8.1/10 Comfort

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