Swissôtel Sydney

Customer review rating (ALL Rating) 4.3/5 7,227 reviews

Best price
guarantee
Swissôtel Sydney - Image 1
Swissôtel Sydney - Image 2
Swissôtel Sydney - Image 3
Swissôtel Sydney - Image 4
68 Market Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurant serving seasonal modern Australian cuisine

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Telephone
Fax +61 2 9238 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Nestled high above the bustling city streets, we welcome you to our oasis – Ten Stories. Presenting a unique food and beverage menu including a shared and à la carte offering, featuring local produce and signature Swissôtel ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  7,227 reviews

Customer review rating 2.0/5

Andrew T. Business - Confirmed reviews ALL

Everything was fine apart from the fact that the lifts were being upgraded. As a Premium member, I wish this would have been pointed out to me as I would have then booked elsewhere.

Dear Andrew, Thank you for your feedback and for your continued loyalty as a Platinum member. I’m pleased to hear that overall your stay was enjoyable; however, I sincerely apologise for the inconvenience caused by the lift upgrades. We completely understand your concerns, and you are absolutely right—this should have been communicated to you prior to your arrival so you could make an informed decision. We regret that this was not brought to your attention. Please be assured that we are reviewing our communication processes to ensure that any future works or disruptions are clearly shared with our guests in advance. Thank you again for your feedback, and we truly hope to have the opportunity to provide you with a seamless experience on your next stay. Best wishes, Siddoway Assistant Front Office Manager Swissotel Sydney

Customer review rating 4.0/5

Naomi L. Families - Confirmed reviews ALL

Our family (my parents, my two boys aged 12 and 14, and I) stayed in a double room with a sofa bed. The room was quiet, comfortable, and had a spacious bathroom. The only downside was that there were two false fire alarms during the night, which were quite loud and a bit scary. Overall, the location was amazing, and I would highly recommend this hotel.

Dear Naomi, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that your family enjoyed our prime location, as well as the comfort and spaciousness of your room. We sincerely apologize for the disturbances caused by the false fire alarms during the night. Please be assured that safety is our top priority, and we take such incidents very seriously. We appreciate your understanding and your recommendation of our hotel. Best Regards, Neenu Saxena Guest Experience Manager

Customer review rating 5.0/5

John L. Business - Confirmed reviews ALL

Stayed 3 nights for business, and the staff definitely made me want to come back (that and the lounge lol) - definitely obtained great value from my Accor Membership!

Dear Mr. L., Thank you for your kind words regarding our location and staff. We are pleased to hear that you enjoyed your stay and found value in your Accor Membership. We look forward to welcoming you back for another enjoyable experience. Neenu Saxena Guest Experience Manager

Customer review rating 1.5/5

Jim K. Business - Confirmed reviews ALL

The Lift situation was terrible, and we will not be the only complaint i think guest should have been advised prior of the situation to allow opportunity to decide if wanted to stay at the hotel

Dear Jim, Thank you for taking the time to share your feedback. I am very sorry to hear about your experience with the lift situation and the impact it had on your stay, including missing your tour. I completely understand how frustrating this must have been. We sincerely apologise that this was not communicated appropriately on this occasion, and we are reviewing our processes to ensure better transparency moving forward. That said, I truly appreciate you recognising our team member on duty. I’m pleased to hear that they were able to assist and offer a gesture of goodwill with breakfast in the Executive Lounge. I will be sure to pass on your kind comments, as I know it will mean a great deal to them. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much smoother and more enjoyable experience. Best wishes, Siddoway Assistant Front Office Manager Swissotel Sydney

Customer review rating 4.0/5

Suzanne E. Families - Confirmed reviews ALL

Despite the shortcomings this time we enjoyed our stay

Dear Suzanne, Thank you for your feedback regarding your recent stay. I sincerely apologize for the issues you encountered with the lifts, room size, and sofa bed comfort. We appreciate your understanding and are pleased to know that you enjoyed your overall experience. Look forward to welcoming you back with a better experience. Neenu Saxena Guest Experience Manager

Other web-users rate our hotel

  • 3,258 reviews 9.6/10 Location
  • 3,675 reviews 7.5/10 Room
  • 3,715 reviews 7.7/10 Service
  • 51 reviews 5.7/10 WiFi
  • 1,498 reviews 4.4/10 Amenities
  • 1,147 reviews 7/10 Cleanliness
  • 959 reviews 6.9/10 Breakfast
  • 455 reviews 7.4/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Sydney