Swissôtel Grand Shanghai 5 stars

Customer review rating (ALL Rating) 4.4/5 361 reviews

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Description

Hotel extras

  • Labelled ALLSAFE

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

Our accommodation(s)

Hotel location

Swissôtel Grand Shanghai

1 Yu Yuan Road, Jing An District
200040 SHANGHAI
China

GPS:31.224675, 121.447073

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  361 reviews

TripAdvisor Rating  4.5/5  1,913 reviews

Very nice location..

Customer review rating 5.0/5

Joyb Couples - Confirmed reviews ALL

We had a very good stay in your hotel & i am so satisfied w/ how you welcome us..there are minor incidents & I don’t know who to blame, i just hope this won’t happen again..

Dear Mrs.B., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

Very nice Hotel!!

TripAdvisor rating 5.0/5

Adventure49124187151 Couples - TripAdvisor review

We had a very good stay in your hotel & i am so satisfied w/ how you welcome us..there are minor incidents & I don’t know who to blame, i just hope this won’t happen again..anyways, i still would like to stay again there for my future trip to shanghai

Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

well located

Customer review rating 5.0/5

Yr Friends - Confirmed reviews ALL

connected to mall, easily access to supermarket and reataurants

Dear Mr. R., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

extremely good location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

love the Nanjing street, just a few steps away

Dear Mr. N., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

Well located. Good got business and family

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Will go back when there is a chance

Dear Mrs. T., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We did sincerely apologize for unpleasant experience during your stay. We will share to relative department for improvement. Such as internet connecting and room amenities. Please kindly be informed you that VPN is not allowed in China and google.com,facebook,gmail box as well. Which may cause Wi-Fi connecting problem. Hope it could help you in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

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Other web-users rate our hotel

  • 2,582 reviews 9.7/10 Location
  • 1,673 reviews 8.1/10 Room
  • 2,340 reviews 8.6/10 Service
  • 24 reviews 6.6/10 WiFi
  • 753 reviews 9/10 Cleanliness
  • 467 reviews 7.7/10 Breakfast

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