Swissôtel Suites Phuket Kamala Beach 5 stars

Customer review rating 4.2/5 1,673 reviews

Swissôtel Suites Phuket Kamala Beach
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Hotel extras

  • 180 suites with separate bedrooms, living rooms, and balcony

  • Stone's throw from Kamala Beach

  • Lagoon swimming pool with poolside café and restaurant

  • Private parking during your stay, WIFI, air conditioning

  • 8 function rooms perfect for business meetings or events

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-beingPaying
  • Services for children
  • Golf (Nearby)Paying
  • Beach and water sports
  • Bicycles rentalPaying
Catering
  • 2 restaurant(s)
  • 1 bar(s)
  • Hot meals
Business services
  • 1 meeting room(s)
  • Congresses/conventions

Hotel location

Swissôtel Suites Phuket Kamala Beach

100 10 Moo 3
Kamala Beach
KATHU
83150
phuket
thailand

Tel: +6676303000

Fax: (+66)76303003

Check-in from 15h00

Check out up to 12h00

  • By plane

    PHUKET INTL AIRPORT At 25km / 15.53 miles

GPS :7.961322, 98.286541

Our accommodation(s)

Suitable for holidays with friends and families or for romantic honeymoons, Swissôtel Resort Phuket offers 180 one- to three-bedroom suites in five categories, each with its separate living room and private balcony.

One Bedroom Haven Suite

  • Max. number of persons: 3
  • Area: From 43 / 463 sq ft

One Bedroom Pool Terrace Suite

  • Max. number of persons: 3
  • Area: From 43 / 463 sq ft

One Bedroom Family Fun Suite

  • Max. number of persons: 3
  • Area: From 43 / 463 sq ft

Two bedroom Haven Suite

  • Max. number of persons: 6
  • Area: From 62 / 667 sq ft

Two Bedroom Pool Terrace Suite

  • Max. number of persons: 6
  • Area: From 62 / 667 sq ft

Two Bedroom Family Fun Suite

  • Max. number of persons: 6
  • Area: From 62 / 667 sq ft

Three Bedroom Robinson suite

  • Max. number of persons: 6
  • Area: From 95 / 1023 sq ft
Suites

Our restaurants and bars

GRAB & GO

Type of cuisine: International

Rivage is a Mediterranean concept with a wide range of healthy and tasty dishes from Italy France and Spain accompanied by select wines. A wood oven/rotisserie/ char grill makes a spectacular cooking centerpiece.

Lunch

11:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE

Type of cuisine: Cafe

Cafe is open throughout the day, providing a delicious breakfast buffet followed by an a la carte western and Asian-inspired menu for lunch and dinner.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JOE KOOL'S

Non contractual photo

Joe Kool's serves a wide array of drinks and snacks, including refreshing cocktails and juices for your enjoyment while you relax by the pool.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 288

  • Maximum capacity: 70 people

Find out more

Our guest reviews for
Swissôtel Suites Phuket Kamala Beach

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,673 reviews

Great Staff. Food was good

Customer review rating 4.2/5

Sean M. Couples - 19/03/2020 Confirmed reviews ALL

Nice!

A Good Stay

Customer review rating 4.2/5

Ian T. Couples - 17/03/2020 Confirmed reviews ALL

I /we arrived from Delhi at 0730 with ‘Delhi belly’ and your staff registered us straight away, for which I was really grateful.

Customer review rating 4.2/5

Anonymous Families - 25/02/2020 Confirmed reviews ALL

Great family friendly destination

memorable stay

Customer review rating 4.2/5

Shashi K. Families - 19/02/2020 Confirmed reviews ALL

Nice and very comfortable stay away from the noise of crowd. Very prompt and helpful staff. Beach easily accessible. Kids remained busy in house. Shall definitely recommend others to stay.

Dear Varun K., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dirty pool

Customer review rating 4.2/5

Mervi Families - 12/02/2020 Confirmed reviews ALL

In booking.com the hotel was rated as 5 star hotel. We felt it was only worth three stars. For example: - nobody welcomed us or offered to carry our bags as we stepped in the hotel with our bags and baby pram altough there was staff members just standing there at the stairs. - room was outdated - there was no complimentary slippers or bags for pooltowels as in other 4&5 star hotels we stayed during our holiday in Phuket - water in the pool was not clear, it seemed very dirty. There was also lots of sand in childrens pool. - water slide was not working during our stay - restaurant food was pricy - we didn't see lots of smily faces among the staff altough we were used to that - the quality of breakfast food was not good e.g. lots of flies in fruits, cheese slices sweatting and dried on the edges - too big mugs for coffee at the breakfast (imagine drinking an espresso from a 4 dl mug) - the walk to the beach was longer than described in booking.com - only good things were friendly staff at the reception and good beds, pillows and soft towels in the room.

Dear Mervi K., Thank you for taking the time to tell us about your experience at the Swissôtel Suites Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Your satisfaction is guaranteed

Customer review rating 4.2/5

Lawrence Families - 07/02/2020 Confirmed reviews ALL

First and foremost we would like to thank Aleksandra for her warm hospitality and lovely arrangements. Even before we actually arrive till we checked in and checked out. The three bedrooms was great in size and perfectly clean. Bed is very comfortable with quality linens and towels. There are plenty of activities especially for the kids. Sadly we didn't have enough time to enjoy all the facilities. Only downsides of the resort is the loud noise from the construction thats going on beside the resort and the distance from the beach and Downtown Patong area. Otherwise, its a good family theme hotel.

Dear Lawrence N., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel was dirty, old, and too crowded

Customer review rating 4.2/5

Heidi M. Families - 06/02/2020 Confirmed reviews ALL

We reserved a 2 bedroom suite for three nights. When we arrived we were shocked at the quality of the room and the stench. The room was old and dirty, bathroom had mold. The living room smelled like mold and old cigarettes. There was construction going on from 7am-4pm all day long directly outside our window. We immediately went to the front desk and cancelled our last two nights at the hotel to move to another. I was shocked that this was an Accor hotel and as a member very disappointed in what I paid to stay for one night.

Dear Heidi M., Thank you for taking the time to tell us about your experience at the Swissôtel Suites Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent stay

Customer review rating 4.2/5

Don Couples - 06/02/2020 Confirmed reviews ALL

The excellent stay at this hotel as always treated. Great room with excellent service of hotel staffs, thank a lot to warm welcome of khun Paul Perrottet, khun Alice and Teams. We will come back again soon. This hotel will never disappoint to all guests.

Dear Jiradech S., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good property , super service , excellent team

Customer review rating 4.2/5

Amit S. Couples - 05/02/2020 Confirmed reviews ALL

good

Dear Saroj s., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Value Family option

Customer review rating 4.2/5

Anonymous Families - 05/02/2020 Confirmed reviews ALL

Overall we really enjoyed our stay. The rooms though could do with upgrading, the facilities were fine but the air-con was very noisy and it just seemed like a freshen up would be good. This also applies to the kid's club, only one of the playstations was working and again felt like it needed a freshen up. Good effort to have activities for all the family. Restaurant was fine, decent selection and service and food was decent, We took recommendation for a half day snorkelling trip but having been told it was suitable for children it really wasn't. It too more than an hour to get to the departure, there were no ohter children on the trip. The boat was a speed boat as advertised but you couldn't see anything as it was totally covered over. The advertised picnic lunch was a sandwaich which really wasn't adequate and the snorkelling sites were not great. This is obviously not the hotel's fault but I felt the guide who sold it to us should have been more familiar with the set up. We would have been much better off taking the longtail boat trip from the local beach but this wasn't offered as an option. I feel better knowledge of these trips is important as it is a major part of anyone's stay. One other point was to do with arrival. We arrived early around 10.30. We understand check in is not until 2 but having said they would make an effort to have a room made up earlier it was quite clear no real effort was made. Despite telling us that the guests from our room had checked out at 12 it still wasn't ready 2 hours later. I'm happy to be patient but at that point I really didn't think they were trying hard enough. After a bit of discussion they managed to get a room ready soon after 2 but I shouldn't have had to complain as often as I did. This was our second stay (the first was 4 years ago) and we would come back but some improvements could be made as above and these cirticisms are intended only to help you improve your level of service.

Dear Ave Deborah K., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.2/5

Cassandra K. Families - 05/02/2020 Confirmed reviews ALL

Amazing

Dear Cassandra G K., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay and friendly staff!

Customer review rating 4.2/5

Rachel Families - 03/02/2020 Confirmed reviews ALL

Great activities for kids and pool just bathroom and air con vents needs better clean.

Dear Lesieli L., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointed trip

Customer review rating 4.2/5

Max L. Families - 01/02/2020 Confirmed reviews ALL

Check in was delayed due to room not ready! Already informed where family member have old folks & baby, but booked 3 rooms, all the room was at 4th floor, some more is without lift, just a spiral staircase! Additional bed for kids was not ready, have to call then only add on. Plates, mugs & cutlery during breakfast are not wash well. Swimming pool water not clear & lots of sand due to pool side shower head are not obviously see. No room service until personally make a call to ask for it. But the different after room service is only add 2 bottles of drinking water Water & electricity disruption during accommodation.

Dear Fook Heng L., Thank you for taking the time to tell us about your experience at the Swissôtel Suites Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

It's good and happy to stay over

Customer review rating 4.2/5

Saurabh R. Families - 01/02/2020 Confirmed reviews ALL

Hotel ambience and over all interior is very good . Room was also spacious. Just a small suggestion that work out on food. All were good will definitely recomend to my friends and family to stay over here only. Thanks a ton for good service.

Dear Shirish M., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location is satisfactory

Customer review rating 4.2/5

Sylee Families - 30/01/2020 Confirmed reviews ALL

Hotel atmosphere is good

Dear Siew Yin L., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

great service and facilties

Customer review rating 4.2/5

Anonymous Solo - 14/01/2020 Confirmed reviews ALL

service was great, breakfast was nice, facilities are in good condition

Dear Allen K., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very accommodative and family friendly

Customer review rating 4.2/5

Larien L. Families - 06/01/2020 Confirmed reviews ALL

My stay at Swissotel overall was pleasant, except for a mix-up during check-in when the reception couldn't find my Agoda booking, and the air-cond leak at the room I was initially checked into. I had to then wait a couple of hours to be given a new room but I decided to downgrade to a smaller room in the end as I didn't need the space (one adult couldn't make it). The Manager in charge was so kind and considerate to issue me a meal voucher for my children. She walked back and forth (reception to room and reception, then back to the room again) and eventually showed me to the room I chose to downgrade to. The swimming pool area, however, lacks loungers. If you want a lounger, you'll have to go to the pool early in the morning. In the afternoon, it was impossible to get a lounger and I ended up standing while watching my children swim. There was also power outage on the 3rd night of my stay there, from 11 PM to almost 4 AM in the morning the next day. Friendly staff and ever ready to help. Keep it up!

Dear Seow May Ann A., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice stay, but...

Customer review rating 4.2/5

Petter M. Families - 06/01/2020 Confirmed reviews ALL

We had a nice stay, but... I think when you know that the electricity will be off for a whole day, tell it to your guests. Then We could make a plan to stay outside a bit longer instead of sitting and wait nearly two hours to shower and have light in our room. And, the last day «the master» was turned off by housekeeping. We could not find the right master, because it was marked master on «another master» that was not the master. You should show the guests, here is the master for your room. The all day entertaining was to noisy in that fact, only a few people was joining the activities. Kids world was nice, and the people dedicated to their job. The redataurant is overpriced, and especially the christmas eve dinner. The breakfast was ok, but there was always flyes/ mosquitos on the fruit and cold meat & cheese. The room was great zize, but housekeeping did not give us hand towels and a towel to have on the floor outside the towel. We had to Ask for it several times. There was also a renovation at the pils slide, that was a bit noisy and smelly og the painting. Could it have been done before the peak-season?

Dear Petter M., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

BeAutiful

Customer review rating 4.2/5

Anonymous Friends - 03/01/2020 Confirmed reviews ALL

The staff was amazing, friendly and attentive

Dear Andrea T., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fairly OK. Given it is Swissotel, I had higher expectation.

Customer review rating 4.2/5

Terry C. Families - 03/01/2020 Confirmed reviews ALL

I am rather disappointed to see a big cockroach on the 1st evening at your hotel. Besides, the room probably has not been used for a while. It was a bit dusty. I appreciate the staff cleaned up my room thoroughly after I reported this to them.

Dear Chak Ming C., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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