茂昌阁瑞士酒店 4 星

客户意见评级 4.6/5 13,520 评论
茂昌阁瑞士酒店
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酒店其他优惠

  • 酒店位于克拉码头边,地理位置优越,毗邻主要的旅游景点:乌节路和唐人街

  • 度假村风格的泳池,带水上滑道和室外按摩浴缸

  • 屡获殊荣的餐厅为您奉上娘惹和国际风味美食,并全天候提供客房内餐饮服务

  • 屡获殊荣的豪华瑞士 Pürovel 水疗中心

  • 免费室内停车场

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店及周边服务

从 15h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • WIFI/互联网连接
  • 泊车
  • 残疾人士的便利设施
  • 全禁烟宾馆
  • 使用空调
  • 酒店使用的语言
休闲和活动
  • 游泳池
  • 健身设施全天候开放
  • 护理
餐饮
  • 2 餐厅
  • 1 酒吧
  • 客房服务
商务服务
  • 5 会议室
  • 会议酒店

酒店位置

茂昌阁瑞士酒店

20 Merchant Road
058281
新加坡
新加坡

电话: +6563372288

传真: (+65)63340606

联系电子邮件

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • THE CENTRAL :   2,12,33,51,54,61 The Central

  • CLARKE QUAY :   North East (NE5) Clarke Quay

  • 乘飞机

    SINGAPORE CHANGI INTL APT  达到 22公里 / 13.67 英里

GPS :1.2883, 103.8458

我们的客房

酒店的 476 间现代风格的无烟客房和套房为休闲游客和商务游客提供免费无线网络和豪华住宿环境。

豪华房(特大床)

  • 最多人数: 3
  • 面积: 从 30
  • 景色: 位于河边, 位于城市边, 位于泳池旁边 *

* 视情况而定

  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 迷你酒吧

豪华房(两张单人床)

  • 最多人数: 3
  • 面积: 从 30
  • 景色: 位于泳池旁边, 位于河边, 位于城市边 *

* 视情况而定

  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 迷你酒吧

瑞士优势房(特大床)

  • 最多人数: 3
  • 面积: 从 30
  • 景色: 位于河边, 位于城市边, 位于泳池旁边 *

* 视情况而定

  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 迷你酒吧

瑞士优势房(两张单人床)

  • 最多人数: 3
  • 面积: 从 30
  • 景色: 位于泳池旁边, 位于河边, 位于城市边 *

* 视情况而定

  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 迷你酒吧

瑞士行政房(特大床)

  • 最多人数: 3
  • 面积: 从 30
  • 景色: 位于河边, 位于城市边, 位于泳池旁边 *

* 视情况而定

  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 迷你酒吧

瑞士行政房(两张单人床)

  • 最多人数: 3
  • 面积: 从 32
  • 景色: 位于泳池旁边, 位于河边, 位于城市边 *

* 视情况而定

  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 迷你酒吧

尊贵双人房

  • 最多人数: 3
  • 面积: 从 30
  • 景色: 位于河边, 位于城市边, 位于泳池旁边 *

* 视情况而定

  • 咖啡/茶器具
  • 迷你酒吧

尊享房(特大床),带阳台

  • 最多人数: 3
  • 面积: 从 30
  • 景色: 位于泳池旁边, 位于河边, 位于城市边 *

* 视情况而定

  • 咖啡/茶器具
  • 迷你酒吧

尊贵双人房,带阳台

  • 最多人数: 3
  • 面积: 从 30
  • 景色: 位于泳池旁边, 位于河边, 位于城市边 *

* 视情况而定

  • 咖啡/茶器具
  • 迷你酒吧

瑞士优势房(加大特大床)

  • 最多人数: 3
  • 面积: 从 38
  • 景色: 位于河边, 位于城市边, 位于泳池旁边 *

* 视情况而定

  • 咖啡/茶器具
  • 迷你酒吧

瑞士行政房(超大特大床)

  • 最多人数: 3
  • 面积: 从 30
  • 景色: 位于泳池旁边, 位于河边, 位于城市边 *

* 视情况而定

  • 咖啡/茶器具
  • 迷你酒吧

行政套房

  • 最多人数: 3
  • 面积: 从 113
  • 景色: 位于河边, 位于城市边, 位于泳池旁边 *

* 视情况而定

  • 咖啡/茶器具
  • 迷你酒吧

克拉码头景观瑞士精选房

  • 最多人数: 3
  • 面积: 从 42
  • 景色: 位于河边 *

* 视情况而定

  • 咖啡/茶器具
  • 迷你酒吧

瑞士精选单间公寓

  • 最多人数: 3
  • 面积: 从 43
  • 景色: 位于河边 *

* 视情况而定

  • 咖啡/茶器具
  • 迷你酒吧

酒店餐厅和酒吧

BLUE POTATO

美食类型: 主题菜式

The Blue Potato restaurant has a Western a la Carte menu with a selection of fine wines and beverages. It features an open grill kitchen by the pool deck providing an outdoor setting with a picturesque view of Clarke Quay and the Singapore River.

午餐

12:00 - 15:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

18:30 - 22:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

ELLENBOROUGH MARKET CAFE

美食类型: 国际

Delight in Peranakan favourites, local delights and international cuisine at Ellenborough Market Café in the restaurant or outdoors along the banks of the historic Singapore River.

午餐

12:00 - 14:30

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

18:30 - 22:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

CROSSROADS BAR

Photo non contractuelle / Strictly non binding

位于大堂的 Crossroads 酒吧是您享用休闲饮品或举办非正式聚会的理想之选。这间舒适的酒廊提供一系列精选酒精饮料、茶、咖啡和小吃,您可在此坐下来尽情放松身心。

您的会议和活动

我们的会议室

  • 会议室数量:5

  • 最大面积:680 平方米

  • 最大容量:500 个人

  • 最大宴会容量:60 个人

了解更多信息


茂昌阁瑞士酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级 4.6/5

13,520 评论

舒适

客户意见评级 4.6/5

宋. 情侣住宿 - 06/01/2020 所有已确认评论

地理位置好,房间大,服务人员及时能解决我们的需要

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com
客户意见评级 4.6/5

匿名 家庭住宿 - 06/01/2020 所有已确认评论

整体不错,床很舒服。除了淋浴花洒水量不够水忽冷忽热,洗澡洗的不算舒服有点小遗憾

Dear Ms. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the water pressure with our Chief Engineer for rectification. Thank you for highlighting this to me and I apologize for the inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

还可以

客户意见评级 4.6/5

匿名 情侣住宿 - 31/12/2019 所有已确认评论

前台没有中文服务,感觉不是很方便

Dear Ms. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. I have taken note of your comment on the unreported room cleanliness, noise and WiFi with our Executive Housekeeper, Chief Engineer and IT Manager for review and improvement. Thank you for highlighting this to me and I am sorry for the inconvenience. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

地點方便但嘈

客户意见评级 4.6/5

Bart 情侣住宿 - 30/12/2019 所有已确认评论

房間距離升降機太遠。入住第二晚無補充沖涼液。座廁太高和風筒固定位置太婑,不方便使用。房間靠近克拉碼頭,到凌晨時分仍有嘈音。

Dear Mr. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the noise from Clarke Quay and the room being too far from the lift, I am very sorry that you were disturbed. I have taken note in your guest profile of your preference for a room nearer to the lift and a quiet room for your future visits, which will be located in a different part of the hotel. We are in the process of replacing the window gaskets to mitigate the noise level. Thank you for highlighting this to me and I apologize for the disturbances and inconveniences. Concerning the shower amenities not being replaced, I have taken this issue up with our Executive Housekeeper. I am sorry for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

客房舒适,晚餐惊艳

客户意见评级 4.6/5

S. Z. 家庭住宿 - 28/12/2019 所有已确认评论

酒店客房舒适,自助晚餐品种丰富,质量上乘。面档的Sous Chef Li XiaoHui待客热情,有求必应。

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Xiao Hui have met your expectations. I have happily shared your praise with him My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

舒心,舒适

客户意见评级 4.6/5

匿名 朋友住宿 - 27/12/2019 所有已确认评论

舒心,舒适

Dear Ms. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a comfortable stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

很舒服的酒店

客户意见评级 4.6/5

王. 商务住宿 - 19/12/2019 所有已确认评论

酒店很舒服,服务业不错,到哪里也方便。客服的英语马来味重了一些

Dear Mr. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

美好的体验

客户意见评级 4.6/5

侯. 家庭住宿 - 17/12/2019 所有已确认评论

地段优越,交通便利,设施齐备,服务卓越,给人以宾至如归的美好体验

Dear Mr. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

很舒服的酒店 很人性化

客户意见评级 4.6/5

邰. 商务住宿 - 11/12/2019 所有已确认评论

第一天入住的房间有点吵,隔壁是员工用的电梯。第二晚和第三晚换的房间非常好。且免费升级了早餐。早餐很丰富。

Dear Mr. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the noise, I am very sorry that you were disturbed. I am pleased to know that a room change was arranged to a quieter room. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

位置方便丶房間寬敞

客户意见评级 4.6/5

Cindy L. 家庭住宿 - 07/12/2019 所有已确认评论

酒店位置好丶接近mrt 丶巴士站、距離牛車水也不遠。房間寬敞舒適,有露台。職員服務好丶1pm Check in , 能安排即時入住。

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

整體感受

客户意见评级 4.6/5

巫. 单人住宿 - 28/11/2019 所有已确认评论

很棒

Dear Mr. Wu, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. Wu to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

整潔舒適

客户意见评级 4.6/5

C. C. H. 商务住宿 - 27/11/2019 所有已确认评论

服務人員親切,酒店位置好。

Dear Mr. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com
客户意见评级 4.6/5

Y., C. 商务住宿 - 18/11/2019 所有已确认评论

位置不錯,離捷運站不遠,有泳池健身房

Dear Mr. Y., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. Y. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

貼心服務,有家的感覺

客户意见评级 4.6/5

May 单人住宿 - 18/11/2019 所有已确认评论

在我入住期間,發現空調出現極大聲響,很快就有人員處理,讓我不需擔憂晚上睡眠問題。非常感謝你們的即時服務。

Dear Ms. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the coffee/tea service during breakfast, this is not acceptable and I have taken this issue up with our Food & Beverage Manager for review and improvement. Thank you for highlighting this to me and I apologize for the delay and inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us. My team and I are looking forward, dear Ms. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

非常好

客户意见评级 4.6/5

Dolly 家庭住宿 - 13/11/2019 所有已确认评论

服务好,非常舒适,交通方便,早餐好吃

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

清潔乾淨有效率

客户意见评级 4.6/5

Ku L. 商务住宿 - 05/11/2019 所有已确认评论

對半夜房客關房門的聲音很大感到困擾,部分是因為房客的習慣不好,但房門的設計(如緩慢讓房門關上的機制)可以改善。

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the noise from the closing door from the neighboring rooms, I have addressed this issue with our Chief Engineer for adjustment of the door closer, to minimize the noise. Thank you for highlighting this to me and I apologize for the disturbance and inconvenience caused. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

位置極佳

客户意见评级 4.6/5

Kevin W. 商务住宿 - 26/10/2019 所有已确认评论

位置極佳, 交通方便, 近Clarke Quay, ChinaTown

Dear Mr. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

房间很安静、温馨

客户意见评级 4.6/5

Kelland 家庭住宿 - 25/10/2019 所有已确认评论

入住时被安排的2楼房间,窗户外面是另一栋建筑,没有景观,胜在房间绝对安静,隔音效果很好。床比较舒服。酒店位置很好,对面就是商场,亚坤、松发肉骨茶很近。缺点:前台办理入住和退房的速度太慢了!足足等待有近20分钟!这一点有待提高

Dear Ms. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the room view, while we always try to accommodate guest’s request, in times of high occupancy the requested rooms’ location may not be available upon guest’s arrival. Being a centrally located hotel, unfortunately it cannot be avoided to have limited views from some guest rooms. Thank you for highlighting this to me and I am sorry for the disappointment. Also, I have taken note of your comment on the check-in and check-out that took longer than expected with our Front Office Manager. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

服務態度親切,床很好睡

客户意见评级 4.6/5

李. 家庭住宿 - 21/10/2019 所有已确认评论

游泳池很好玩,床很好睡,服務態度親切

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

環境舒適,服務人員熱忱親切

客户意见评级 4.6/5

Kuanyi 家庭住宿 - 21/10/2019 所有已确认评论

飯店地點極佳,到克拉碼頭步行即可,地鐵站過馬路就到,就近有亞坤及松發肉骨茶,地點極為便利,服務人員親切有熱忱,能立即回應我們的疑問,並幫我們升等房型,因此免費享用了飯店晚上的雞尾酒時光,房間整潔舒適,入住期間感受極好,當初選擇就是因為朋友先前良好的住宿體驗,此次的經驗極佳,有機會會推薦朋友入住。

Dear Ms. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com
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