茂昌阁瑞士酒店 4 星

客户意见评级 4.6/5 14,181 评论

茂昌阁瑞士酒店
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酒店其他优惠

  • 酒店位于克拉码头边,地理位置优越,毗邻主要的旅游景点:乌节路和唐人街

  • 度假村风格的泳池,带水上滑道和室外按摩浴缸

  • 屡获殊荣的餐厅为您奉上娘惹和国际风味美食,并全天候提供客房内餐饮服务

  • 屡获殊荣的豪华瑞士 Pürovel 水疗中心

  • 免费室内停车场

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店及周边服务

从 15h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • WIFI/互联网连接
  • 泊车
  • 残疾人士的便利设施
  • 全禁烟宾馆
  • 使用空调
  • 酒店使用的语言
休闲和活动
  • 游泳池
  • 健身设施全天候开放
  • 护理
餐饮
  • 2 餐厅
  • 1 酒吧
  • 客房服务
商务服务
  • 8 会议室
  • 会议酒店
信息短信

酒店位置

茂昌阁瑞士酒店

20 Merchant Road
058281
新加坡
新加坡

电话: +6563372288

传真: (+65)63340606

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • THE CENTRAL :  2,12,33,51,54,61 The Central

  • CLARKE QUAY :  North East (NE5) Clarke Quay

  • 乘飞机

    SINGAPORE CHANGI INTL APT  达到 22公里 / 13.67 英里

GPS :1.2883, 103.8458

我们的客房

酒店的 476 间现代风格的无烟客房和套房为休闲游客和商务游客提供免费无线网络和豪华住宿环境。

豪华房(特大床)

  • 最多人数: 3
  • 面积: 从 30 / 323 sq ft
  • 景色: 位于河边, 位于城市边, 位于泳池旁边 *

* 视情况而定

  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 迷你酒吧

豪华房(两张单人床)

  • 最多人数: 3
  • 面积: 从 30 / 323 sq ft
  • 景色: 位于泳池旁边, 位于河边, 位于城市边 *

* 视情况而定

  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 迷你酒吧

瑞士优势房(特大床)

无障碍房间
  • 最多人数: 3
  • 面积: 从 30 / 323 sq ft
  • 景色: 位于河边, 位于城市边, 位于泳池旁边 *

* 视情况而定

  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 迷你酒吧

瑞士优势房(两张单人床)

  • 最多人数: 3
  • 面积: 从 30 / 323 sq ft
  • 景色: 位于泳池旁边, 位于河边, 位于城市边 *

* 视情况而定

  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 迷你酒吧

瑞士行政房(特大床)

  • 最多人数: 3
  • 面积: 从 30 / 323 sq ft
  • 景色: 位于河边, 位于城市边, 位于泳池旁边 *

* 视情况而定

  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 迷你酒吧

瑞士行政房(两张单人床)

  • 最多人数: 3
  • 面积: 从 32 / 344 sq ft
  • 景色: 位于泳池旁边, 位于河边, 位于城市边 *

* 视情况而定

  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 迷你酒吧

尊贵双人房

  • 最多人数: 3
  • 面积: 从 30 / 323 sq ft
  • 景色: 位于河边, 位于城市边, 位于泳池旁边 *

* 视情况而定

  • 咖啡/茶器具
  • 迷你酒吧

尊享房(特大床),带阳台

  • 最多人数: 3
  • 面积: 从 30 / 323 sq ft
  • 景色: 位于泳池旁边, 位于河边, 位于城市边 *

* 视情况而定

  • 咖啡/茶器具
  • 迷你酒吧

尊贵双人房,带阳台

  • 最多人数: 3
  • 面积: 从 30 / 323 sq ft
  • 景色: 位于泳池旁边, 位于河边, 位于城市边 *

* 视情况而定

  • 咖啡/茶器具
  • 迷你酒吧

瑞士优势房(加大特大床)

  • 最多人数: 3
  • 面积: 从 38 / 409 sq ft
  • 景色: 位于河边, 位于城市边, 位于泳池旁边 *

* 视情况而定

  • 咖啡/茶器具
  • 迷你酒吧

瑞士行政房(超大特大床)

  • 最多人数: 3
  • 面积: 从 30 / 323 sq ft
  • 景色: 位于泳池旁边, 位于河边, 位于城市边 *

* 视情况而定

  • 咖啡/茶器具
  • 迷你酒吧

行政套房

  • 最多人数: 3
  • 面积: 从 113 / 1216 sq ft
  • 景色: 位于河边, 位于城市边, 位于泳池旁边 *

* 视情况而定

  • 咖啡/茶器具
客房

酒店餐厅和酒吧

BLUE POTATO

美食类型: 国际

The Blue Potato restaurant has a Western a la Carte menu with a selection of fine wines and beverages. It features an open grill kitchen by the pool deck providing an outdoor setting with a picturesque view of Clarke Quay and the Singapore River.

午餐

12:00 - 15:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

18:30 - 22:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

ELLENBOROUGH MARKET CAFE

美食类型: 国际

Delight in Peranakan favourites, local delights and international cuisine at Ellenborough Market Café in the restaurant or outdoors along the banks of the historic Singapore River.

午餐

12:00 - 14:30

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

18:30 - 22:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

CROSSROADS BAR

非合约照片

位于大堂的 Crossroads 酒吧是您享用休闲饮品或举办非正式聚会的理想之选。这间舒适的酒廊提供一系列精选酒精饮料、茶、咖啡和小吃,您可在此坐下来尽情放松身心。

您的会议和活动

我们的会议室

  • 会议室数量:8

  • 最大面积:680 平方米

  • 最大容量:500 个人

  • 最大宴会容量:500 个人

了解更多信息


茂昌阁瑞士酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.6/5

14,181 评论

位置好

客户意见评级 4.6/5

D L. 家庭住宿 - 19/02/2020 所有已确认评论

服务不错

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

地點便利、服務良好

客户意见评级 4.6/5

匿名 商务住宿 - 18/02/2020 所有已确认评论

很好的服務,但是房間的熱水會忽冷忽熱。

Dear Mr. F., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the water temperature fluctuation, I have taken this issue up with our Chief Engineer for rectification and to check on the root cause of the hot water problem to avoid recurrence. Unfortunately we are facing this challenge in some rooms since the refurbishment. Thank you for highlighting this to me and I sincerely apologize for the inconveniences. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. F. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

地點佳,乾淨舒適

客户意见评级 4.6/5

Jack C. 家庭住宿 - 14/02/2020 所有已确认评论

乾淨舒適,整潔美觀,

Dear Mr. c., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. c. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

舒服的住宿經驗

客户意见评级 4.6/5

Y. 家庭住宿 - 11/02/2020 所有已确认评论

房間頗大,很舒服

Dear Mr. Y., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. Y. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

位置方便

客户意见评级 4.6/5

Kin L. L. 家庭住宿 - 07/02/2020 所有已确认评论

房間很清潔,員工很好。

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

位置好,舒適整潔。

客户意见评级 4.6/5

譚. 家庭住宿 - 06/02/2020 所有已确认评论

服務人員熱忱,房間乾淨,床舒適好睡。

Dear Mr. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

位置好,很多餐厅,非常不错。附近就是地铁,出行方便。

客户意见评级 4.6/5

Fenny 家庭住宿 - 04/02/2020 所有已确认评论

服务很好,尤其是在肺炎刚刚开始的时候,酒店就能够做到消毒措施的到位,前台还可以免费提供口罩,要知道,新加坡很多药店都sold out的状况下,免费提供哦!!! 下次来,还会入住。

Dear Ms. Y., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. Y. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

位置好

客户意见评级 4.6/5

金. 家庭住宿 - 04/02/2020 所有已确认评论

酒店位置好,房间也不错

Dear Mr. J., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. J. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

位置好

客户意见评级 4.6/5

Aiko 朋友住宿 - 04/02/2020 所有已确认评论

床很舒服,房間很乾淨,但是浴室花灑的水流太慢了。

Dear Ms. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with your stay. As for your feedback pertaining to the water pressure, I have taken this issue up with our Chief Engineer for rectification. Regarding the extra bed not being available upon check-in, I am very sorry for the disappointment and inconvenience. Agoda will be refunding the extra bed charge directly to you upon our instructions. Thank you for highlighting this to me and I apologize for the inconvenience. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

服务和整体环境非常一般,比其他瑞士酒店差太远

客户意见评级 4.6/5

匿名 家庭住宿 - 31/01/2020 所有已确认评论

第一晚办理入职的时候,凌晨3点才到,但前台速度很慢,办了很久入住都没办好,拖着疲惫的身体给了一间位置非常远的客房,要知道我是提前发邮件留房间而且通知抵达时间的,并且我给父母订的是价格较高的景观房间,最后给了我们一个联通式的家庭房,完全没有景观,位置又便宜,如果这样,不如退我多给的费用?这间酒店非常多的家庭房,所以根本没有什么特别的安排。 早餐,酒店早餐人多到不可想象,连餐厅门口的服务员都少到可怜,住了四天,其中两天要在门口排队超过15分钟,有一天是7点去的所以没有排队。但奇怪的是餐厅根本没坐满,不懂那些指引服务员走到多远去带前一位客户了。 第一晚枕头上有红色的霉菌,真是让人恶心。还没有牙刷、办理入住的时候也不提醒。这样的服务怎么能让人相信是瑞士酒店呢? 总体来说,因为白天都在外面玩,晚上还回去酒店睡觉,一心想着算了就没有去吵架,再来新加坡一定不会选这里。

Dear Ms. Z., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with your stay. As for your feedback to the check-in and check-out that took longer than expected and the restaurant reception service, I am very sorry for the delay and I have taken these issues up with our Front Office Manager and our Food & Beverage Manager for review and improvement. Regarding the absence of the toothbrush, for Premier room category, toothbrush is not provided. Of course our housekeeping colleagues will be happy to provide our guests with this item upon request. Thank you for highlighting this to me and I apologize for the disappointment and inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. I am very sorry that on this occasion you were disappointed, but my team and I hope to be given the opportunity to welcoming you back at Swissôtel Merchant Court, Singapore to prove that we can do better. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

整体不错,提提改善点

客户意见评级 4.6/5

刘. 商务住宿 - 29/01/2020 所有已确认评论

早餐供应略显单调,而且食品口味不佳,赶不上外面口味。

整体不错,提提改善点

客户意见评级 4.6/5

刘. 商务住宿 - 29/01/2020 所有已确认评论

早餐供应略显单调,而且食品口味不佳,赶不上外面口味。

整体不错,提提改善点

客户意见评级 4.6/5

刘. 商务住宿 - 29/01/2020 所有已确认评论

早餐供应略显单调,而且食品口味不佳,赶不上外面口味。

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with your stay. As for your comment pertaining to the breakfast dishes, I am sorry that the food was not to your liking. I have taken note with our Executive Chef. Concerning the WiFi charges, you have logged-in to the Premium internet which is chargeable at S$10+ per day as displayed before confirmation by the guest. I am sorry that this was not clear to you. The Business internet is complimentary. Guest may also make use of the Yogofi portable hotspot to surf the internet, which is also free of charge. Thank you for your understanding and I am sorry for the disappointment. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

位置好,床舒服,服务好

客户意见评级 4.6/5

李. 家庭住宿 - 28/01/2020 所有已确认评论

房间位置好,服务好,设施好

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by Eva have met your expectations. I have happily shared your appreciation with her. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

舒适

客户意见评级 4.6/5

宋. 情侣住宿 - 06/01/2020 所有已确认评论

地理位置好,房间大,服务人员及时能解决我们的需要

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com
客户意见评级 4.6/5

匿名 家庭住宿 - 06/01/2020 所有已确认评论

整体不错,床很舒服。除了淋浴花洒水量不够水忽冷忽热,洗澡洗的不算舒服有点小遗憾

Dear Ms. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the water pressure with our Chief Engineer for rectification. Thank you for highlighting this to me and I apologize for the inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

还可以

客户意见评级 4.6/5

匿名 情侣住宿 - 31/12/2019 所有已确认评论

前台没有中文服务,感觉不是很方便

Dear Ms. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. I have taken note of your comment on the unreported room cleanliness, noise and WiFi with our Executive Housekeeper, Chief Engineer and IT Manager for review and improvement. Thank you for highlighting this to me and I am sorry for the inconvenience. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

地點方便但嘈

客户意见评级 4.6/5

Bart 情侣住宿 - 30/12/2019 所有已确认评论

房間距離升降機太遠。入住第二晚無補充沖涼液。座廁太高和風筒固定位置太婑,不方便使用。房間靠近克拉碼頭,到凌晨時分仍有嘈音。

Dear Mr. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the noise from Clarke Quay and the room being too far from the lift, I am very sorry that you were disturbed. I have taken note in your guest profile of your preference for a room nearer to the lift and a quiet room for your future visits, which will be located in a different part of the hotel. We are in the process of replacing the window gaskets to mitigate the noise level. Thank you for highlighting this to me and I apologize for the disturbances and inconveniences. Concerning the shower amenities not being replaced, I have taken this issue up with our Executive Housekeeper. I am sorry for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

客房舒适,晚餐惊艳

客户意见评级 4.6/5

S. Z. 家庭住宿 - 28/12/2019 所有已确认评论

酒店客房舒适,自助晚餐品种丰富,质量上乘。面档的Sous Chef Li XiaoHui待客热情,有求必应。

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Xiao Hui have met your expectations. I have happily shared your praise with him My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

舒心,舒适

客户意见评级 4.6/5

匿名 朋友住宿 - 27/12/2019 所有已确认评论

舒心,舒适

Dear Ms. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a comfortable stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

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