スイスホテル マーチャント コート 4 つ星

お客さまの声 4.6/5 13,521 件のレビュー
スイスホテル マーチャント コート
地図で見る
+ 15 サービス
このホテルを予約

客室 1

人数
子供の年齢

ベストレートをお約束

使い方?

ALL - Accor Live Limitless

入会は無料です

このホテルを予約する際:

  • ステータスポイントとリワードポイントが貯まります

  • リワードポイントを使うことができます

  • 特典を利用します

  • メンバー限定料金は利用不可

ホテルのその他の情報

  • クラークキーと有名な観光スポットに近接する最適な立地:オーチャード ロード、チャイナタウン

  • ウォータースライド、屋外ジャグジー、リゾート風プール

  • 受賞歴を誇るレストランは、プラナカン料理、多国籍料理、24時間ルーム サービスをご提供します

  • 受賞歴のある豪華なスイスのスパ「Pürovel」

  • 屋根付き駐車場を無料でご利用いただけます

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル館内および周辺のサービス

チェックインは15h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • Wi-Fi/インターネットアクセス
  • 駐車場
  • お身体の不自由なお客さまのためのバリアフリー
  • 完全禁煙ホテル
  • エアコン
  • ホテルスタッフが応対可能な言語
レジャーとアクティビティ
  • プール
  • Fitness Facilities 24h/24
  • 快適なご滞在
ケータリング
  • レストラン2軒
  • バー1軒
  • ルームサービス
ビジネスサービス
  • 会議室5室
  • コンベンションホテル

ホテル所在地

スイスホテル マーチャント コート

20 Merchant Road
058281
シンガポール
シンガポール

電話番号: +6563372288

ファックス: (+65)63340606

Eメール

チェックインは15h00からです

チェックアウトは12h00です

  • THE CENTRAL :   2,12,33,51,54,61 The Central

  • CLARKE QUAY :   North East (NE5) Clarke Quay

  • 飛行機で

    SINGAPORE CHANGI INTL APT  22km / 13.67 マイル

GPS:1.2883, 103.8458

当ホテルの客室

The hotels 476 contemporary non-smoking guest rooms and suites offer free Wi-Fi and luxury accommodation to both leisure and business travelers.

プレミアキング

  • 最大人数: 3
  • 面積: 最低価格 30
  • ビュー: 川側, 街側, プール側 *

* ホテルの空室状況に応じる

  • バスローブ
  • スリッパ
  • コーヒー、紅茶、ポット
  • ミニバー

プレミアツイン

  • 最大人数: 3
  • 面積: 最低価格 30
  • ビュー: プール側, 川側, 街側 *

* ホテルの空室状況に応じる

  • バスローブ
  • スリッパ
  • コーヒー、紅茶、ポット
  • ミニバー

スイスアドバンテージルーム キング

  • 最大人数: 3
  • 面積: 最低価格 30
  • ビュー: 川側, 街側, プール側 *

* ホテルの空室状況に応じる

  • バスローブ
  • スリッパ
  • コーヒー、紅茶、ポット
  • ミニバー

スイスアドバンテージルームツイン

  • 最大人数: 3
  • 面積: 最低価格 30
  • ビュー: プール側, 川側, 街側 *

* ホテルの空室状況に応じる

  • バスローブ
  • スリッパ
  • コーヒー、紅茶、ポット
  • ミニバー

スイスエグゼクティブルームキング

  • 最大人数: 3
  • 面積: 最低価格 30
  • ビュー: 川側, 街側, プール側 *

* ホテルの空室状況に応じる

  • バスローブ
  • スリッパ
  • コーヒー、紅茶、ポット
  • ミニバー

スイスエグゼクティブルームツイン

  • 最大人数: 3
  • 面積: 最低価格 32
  • ビュー: プール側, 川側, 街側 *

* ホテルの空室状況に応じる

  • バスローブ
  • スリッパ
  • コーヒー、紅茶、ポット
  • ミニバー

プレミアダブル

  • 最大人数: 3
  • 面積: 最低価格 30
  • ビュー: 川側, 街側, プール側 *

* ホテルの空室状況に応じる

  • コーヒー、紅茶、ポット
  • ミニバー

プレミアキング: バルコニー

  • 最大人数: 3
  • 面積: 最低価格 30
  • ビュー: プール側, 川側, 街側 *

* ホテルの空室状況に応じる

  • コーヒー、紅茶、ポット
  • ミニバー

プレミアダブル: バルコニー

  • 最大人数: 3
  • 面積: 最低価格 30
  • ビュー: プール側, 川側, 街側 *

* ホテルの空室状況に応じる

  • コーヒー、紅茶、ポット
  • ミニバー

スイスアドバンテージルームキングプラス

  • 最大人数: 3
  • 面積: 最低価格 38
  • ビュー: 川側, 街側, プール側 *

* ホテルの空室状況に応じる

  • コーヒー、紅茶、ポット
  • ミニバー

スイスエグゼクティブルームキングプラス

  • 最大人数: 3
  • 面積: 最低価格 30
  • ビュー: プール側, 川側, 街側 *

* ホテルの空室状況に応じる

  • コーヒー、紅茶、ポット
  • ミニバー

エグゼクティブスイート

  • 最大人数: 3
  • 面積: 最低価格 113
  • ビュー: 川側, 街側, プール側 *

* ホテルの空室状況に応じる

  • コーヒー、紅茶、ポット
  • ミニバー

スイスセレクトクラークキー

  • 最大人数: 3
  • 面積: 最低価格 42
  • ビュー: 川側 *

* ホテルの空室状況に応じる

  • コーヒー、紅茶、ポット
  • ミニバー

スイスセレクトスタジオ

  • 最大人数: 3
  • 面積: 最低価格 43
  • ビュー: 川側 *

* ホテルの空室状況に応じる

  • コーヒー、紅茶、ポット
  • ミニバー

レストランとバー

BLUE POTATO

お料理の種類: テーマのある料理

The Blue Potato restaurant has a Western a la Carte menu with a selection of fine wines and beverages. It features an open grill kitchen by the pool deck providing an outdoor setting with a picturesque view of Clarke Quay and the Singapore River.

昼食

12:00 - 15:00

夕食

18:30 - 22:00

ELLENBOROUGH MARKET CAFE

お料理の種類: 多国籍料理

Delight in Peranakan favourites, local delights and international cuisine at Ellenborough Market Café in the restaurant or outdoors along the banks of the historic Singapore River.

昼食

12:00 - 14:30

夕食

18:30 - 22:00

CROSSROADS BAR

Photo non contractuelle / Strictly non binding

ロビーの「クロスローズバー」は、リラックスのための一杯や堅苦しくない内輪の集まりに最適です。このくつろいだ雰囲気のラウンジで、厳選された上質のアルコール類、ティー、コーヒー、軽食を楽しみながらおくつろぎください。

ミーティングとイベント

会議室

  • 会議室の数:5

  • 最大サイズ:680 m²

  • 最大ご利用人数:500 人

  • パーティの最大ご利用人数:60 人

詳細

お客さまの口コミ
スイスホテル マーチャント コート

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.6/5

13,521 件のレビュー

全てのサービスにおいて満足

お客さまの声 4.6/5

Toshio K. ファミリー - 14/01/2020 確認済みレビュー すべて

立地、利便性、部屋の快適さ、フィットネスクラブ、プール、ロッカールーム、朝食、全てにおいて大満足でした。

Dear Mr. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

プールが楽しく、ロケーションもかなり便利!

お客さまの声 4.6/5

Ken ファミリー - 07/01/2020 確認済みレビュー すべて

プールが良かった。 部屋も綺麗で、ホテルの周りにはたくさんのレストランや、駅もあり、かなり便利であった。また利用したい。 唯一、これはロケーションで仕方ないかも知れないが、夜に外の騒音がかなり煩く、寝る時にストレスだった。

Dear Mr. O., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the noise from Clarke Quay, I am very sorry that you were disturbed. I have taken note in your guest profile on your preference for a quiet room for your future visits, which will be located in a different part of the hotel. Thank you for highlighting this to me and I apologize for the disturbance and inconvenience caused. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. O. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

とても良いホテルでした。

お客さまの声 4.6/5

Nao ファミリー - 06/01/2020 確認済みレビュー すべて

部屋も広く綺麗で場所も最高でとても満足です。一つだけ、、、冷蔵庫が冷えなかった。治してもらった後もあまり冷えなかった。

Dear Mr. O., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the minibar with our Chief Engineer for review. I am sorry for the inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. O. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

とても良かったです

お客さまの声 4.6/5

京. ファミリー - 06/01/2020 確認済みレビュー すべて

初めての宿泊でしたが、特筆すべきは、朝食が素晴らしかったです! 今までの海外ホテル宿泊経験から言っても、朝食はバラエテイから質まで最高クラスでした。シンガポール河畔沿いのバーやレストランが立ち並ぶクラーク・キー のすぐそばで、土曜の夜のSaturday night feverの賑わいが楽しめました。 バスタブがあれば、10点満点でしたが、でも次回も必ずリピートしたいホテルでした。

Dear Mr. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

便利で落ち着けるホテル

お客さまの声 4.6/5

Kei ご友人 - 01/01/2020 確認済みレビュー すべて

いつもゆっくりくつろげて便利な立地なので時々お世話になっています。 ベットやお部屋の雰囲気はとても良いと思います。 ツインの場合、ベット以外で椅子がビジネス用の一つだけなのでもう一つ椅子があると良いと思います。 今回はネスレのコーヒーマシンも付いていて良かったです。 ただ、今回は外のイベントの太鼓の音がうるさい時もありました。夜中3時頃も一度太鼓の音が鳴り出したのでびっくりしましたが、すぐ終わったので良かったです。

Dear Ms. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your suggestion to have additional chair in the room. Regarding the noise from Clarke Quay, I am very sorry that you were disturbed. I have taken note in your guest profile of your preference for a quiet room for your future visits, which will be located in a different part of the hotel. We are in the process of replacing the window gaskets to mitigate the noise level. Thank you for highlighting this to me and I apologize for the disturbances and inconveniences. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

綺麗だし立地もよく良かったです

お客さまの声 4.6/5

匿名 ファミリー - 01/01/2020 確認済みレビュー すべて

入り口のところにあったお水、チェックインの際に頂きました。その後には設置されておらず暑い中戻っての冷たいお水があれば嬉しいから常時あればよかったと思います。

Dear Ms. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. Regarding the vitality water at the lobby, this is available from noon till 7pm in the evening on a daily basis. Thank you for your understanding. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

とても満足しました

お客さまの声 4.6/5

Katsuharu N. ビジネス - 27/12/2019 確認済みレビュー すべて

これまで宿泊したホテルの中で、No.1です。

Dear Mr. N., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. N. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

サービスデスクの対応の悪さ

お客さまの声 4.6/5

匿名 ビジネス - 23/12/2019 確認済みレビュー すべて

何回かサービスデスクに14日のLate Check Out時間の変更を依頼したにも関わらず後で連絡するとの回答でなんのアクションもなかった。

Dear Mr. A., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the service at front desk, I am very sorry that your numerous telephone calls were unanswered. I have taken this issue up with our Front Office Manager for review and improvement and we have intensified our training measures to avoid recurrence. Thank you for highlighting this to me and I apologize for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. A. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

非常に満足できる宿泊でした

お客さまの声 4.6/5

F. ビジネス - 17/12/2019 確認済みレビュー すべて

深夜到着し、ちょっとした電気トラブルに見舞われましたがすぐに対応していただき非常に助かりました。 初めての利用でしたが快適に宿泊することができました。 一つ気になったのは、1Fでエレベーターを降りた際にロビーに向かう方向が分かりにくい点でしょうか。 カーペットなどにロビーの方向を示す矢印が書いてあれば助かるように感じました。

Dear Mr. F., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the fused light, this should have been detected when preparing the room for arrival. I am pleased that this has been rectified by my colleague. I have taken note of your comment on the directional signage at the lobby. I am sorry you were not able to find your way. Thank you for highlighting this to me and I apologize for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. F. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Great hospitality

お客さまの声 4.6/5

Tk ビジネス - 17/12/2019 確認済みレビュー すべて

大変に心地よい宿泊の時間を過ごすことができました。

Dear Mr. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the room change, I am very sorry for the delay. I have taken this issue up with our Front Office Manager for review and improvement. I am delighted to learn that otherwise you had a comfortable stay with us. My team and I are looking forward, dear Mr. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

立地最高

お客さまの声 4.6/5

Yuko カップル - 14/12/2019 確認済みレビュー すべて

今回、駅近で食事に困らない場所のホテルを探してました。 予想よりも賑やかで店や雰囲気にも満足しました。 ホテルも清潔感があり、問題なく過ごすことができました。ありがとうございました。

Dear Ms. O., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. O. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

立地も良くきれいなホテル

お客さまの声 4.6/5

長. ファミリー - 10/12/2019 確認済みレビュー すべて

クラーク・キー駅に直結しておりどこに行くにも便利。クラーク・キーは元より、チャイナタウンにも近く便利です。部屋もきれいでプールもいいです。アリーチェックイン、レイトチェックアウトのも快く応じてくれました。

Dear Mr. U., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. U. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

満足

お客さまの声 4.6/5

K. ファミリー - 09/12/2019 確認済みレビュー すべて

とても満足なホテルでした。 朝食も素敵でしたが、ちょっと高いかな…。 また、近くにSwissotelが二つあるので、事前に間違いないような案内が欲しかったです。当日は間違えてもう一方のほうに行ってしまいました。

Dear Mr. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

従業員の対応、並びにルームクリーニングが行き届いて、よかった。

お客さまの声 4.6/5

匿名 一人 - 03/12/2019 確認済みレビュー すべて

バスタブがなかったのが非常に残念でした。

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the absence of the bathtub, I have taken note in your guest profile of your preference for a room with a bathtub for your future stays. Thank you for highlighting this to me and I apologize for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

設備やアメニティが整っていて非常によかった。

お客さまの声 4.6/5

匿名 ビジネス - 02/12/2019 確認済みレビュー すべて

設備やアメニティが整っていて非常によかったし、とても清潔で気持ちがよかった。

Dear Mr. I., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. I. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

とても良い

お客さまの声 4.6/5

O. ビジネス - 28/11/2019 確認済みレビュー すべて

チェックアウト時間が遅れたにもかかわらず、部屋を遅くまで確保してくれました。有難うございます。

Dear Mr. O., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. O. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

清潔で素晴らしいファシリティだと思います。

お客さまの声 4.6/5

Nacky N. ビジネス - 28/11/2019 確認済みレビュー すべて

ほぼ申し分のない対応だと思いますが、受付その他スタッフの対応にもう少し暖かみが有るともっと良いと思います。

Dear Mr. N., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the unfriendly attitude of my colleagues with the relevant department heads for improvement. Thank you for highlighting this to me and I apologize for the inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. N. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

プールが快適

お客さまの声 4.6/5

Mary ファミリー - 14/11/2019 確認済みレビュー すべて

プールは短いですが子供用スライダーがあり、小さな子供達は楽しそうでした。 またコインランドリーがホテル内にあるのも便利でした。もう少し割安だと尚嬉しいです。

Dear Ms. U., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. U. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

ほぼ駅直結、洗練されたホテル

お客さまの声 4.6/5

匿名 ファミリー - 13/11/2019 確認済みレビュー すべて

とても便利、清潔、おしゃれ、接客スマート、快適でした。マーライオンなどのマリーナ地区にも歩いて行けます。クラークキーもおしゃれで雰囲気がよく、そこにいるだけで、ワクワクします。深夜便での帰国のため、チェックアウト後のシャワー提供も快く応じて頂けたのは本当に有り難く、今回ホテルチョイスの大きなポイントでもありました。シャワー室は少ないので、集中した時にきちんと順番に使用できる仕組みがあればなお、安心です。今回私たちの少し後に、マナーを守らないグループが、入ってきたので、早めに使用して本当に良かったな、と思いました。 また、次回行くときは間違いなく泊まりたいですし、自信持って他の人にも勧めます。 楽しい滞在で想い出深いシンガポール旅行になりました。

Dear Ms. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. Thank you for recommending our hotel to your friends and family. My team and I are looking forward, dear Ms. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

満足しています。

お客さまの声 4.6/5

Tom ファミリー - 07/11/2019 確認済みレビュー すべて

設備も綺麗、従業員の対応も丁寧。

Dear Mr. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com
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