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Swissôtel Merchant Court 4 estrellas

Nota de clientes de Avis 4.6/5 14.181 opiniones

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Habitación 1

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Cuando hago una reserva en este hotel:

  • Gano puntos Estatus y Recompensa

  • Puedo utilizar mis puntos Recompensa

  • Me beneficio de las ventajas

  • No puedo disfrutar de la tarifa para socios

Swissôtel Merchant Court
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+ 15 Servicios

Extras del hotel

  • Junto a Clarke Quay y cerca de los principales lugares de interés: Orchard Road, Chinatown

  • Piscina estilo resort con toboganes y bañera de hidromasaje exterior

  • Restaurante que sirve Peranakan y cocina internacional, servicio de habitaciones las 24 horas

  • Premiado spa de lujo suizo, Pürovel

  • Aparcamiento cubierto gratuito

Este hotel participa en Planet 21 y actúa en favor de la hospitalidad positiva.

Servicios en el hotel y en las inmediaciones

Registro a partir de 15h00

Salida hasta 12h00

Servicios de pago

Servicios e información práctica
  • Wifi/acceso a Internet
  • Parking
  • Accesibilidad para personas con movilidad reducida
  • Hotel 100% para no fumadores
  • Aire acondicionado
  • Idiomas hablados en el hotel
Ocio y actividades
  • Piscina
  • Gimnasio a su disposición las 24 horas
  • Bienestar
Restauración
  • 2 restaurante(s)
  • 1 bar(es)
  • Servicio de habitaciones
Servicios de negocios
  • 8 sala(s) de reuniones
  • Hotel para convenciones
Mensaje de información

Localización del hotel

Swissôtel Merchant Court

20 Merchant Road
058281 singapur
singapore

Tel: +6563372288

Fax: (+65)63340606

Registro a partir de 15h00

Salida hasta 12h00

  • THE CENTRAL :  2,12,33,51,54,61 The Central

  • CLARKE QUAY :  North East (NE5) Clarke Quay

  • En avión

    SINGAPORE CHANGI INTL APT  A 22 km /13,67 millas

GPS :1.2883, 103.8458

Nuestros alojamientos

Las 476 modernas habitaciones y suites para no fumadores de nuestro hotel cuentan con acceso gratuito a Internet WIFI y magníficos servicios para huéspedes en viaje de placer o negocios.

Habitación Premier con cama king size

  • Maximum number of people : 3
  • Surface area : Desde 30 m² / 323 sq ft
  • Views : Orientada al río, Orientada a la ciudad, Orientada a la piscina *

* En función de la disponibilidad del hotel

  • Albornoz
  • Zapatillas
  • Set de café/té
  • Minibar

Habitación Premier con 2 camas individuales

  • Maximum number of people : 3
  • Surface area : Desde 30 m² / 323 sq ft
  • Views : Orientada a la piscina, Orientada al río, Orientada a la ciudad *

* En función de la disponibilidad del hotel

  • Albornoz
  • Zapatillas
  • Set de café/té
  • Minibar

Habitación Swiss Advantage con cama king size

Habitación accesible
  • Maximum number of people : 3
  • Surface area : Desde 30 m² / 323 sq ft
  • Views : Orientada al río, Orientada a la ciudad, Orientada a la piscina *

* En función de la disponibilidad del hotel

  • Albornoz
  • Zapatillas
  • Set de café/té
  • Minibar

Habitación Swiss Advantage con 2 camas individuales

  • Maximum number of people : 3
  • Surface area : Desde 30 m² / 323 sq ft
  • Views : Orientada a la piscina, Orientada al río, Orientada a la ciudad *

* En función de la disponibilidad del hotel

  • Albornoz
  • Zapatillas
  • Set de café/té
  • Minibar

Habitación Swiss Executive con una cama king size

  • Maximum number of people : 3
  • Surface area : Desde 30 m² / 323 sq ft
  • Views : Orientada al río, Orientada a la ciudad, Orientada a la piscina *

* En función de la disponibilidad del hotel

  • Albornoz
  • Zapatillas
  • Set de café/té
  • Minibar

Habitación Swiss Executive con 2 camas individuales

  • Maximum number of people : 3
  • Surface area : Desde 32 m² / 344 sq ft
  • Views : Orientada a la piscina, Orientada al río, Orientada a la ciudad *

* En función de la disponibilidad del hotel

  • Albornoz
  • Zapatillas
  • Set de café/té
  • Minibar

Habitación doble Premier

  • Maximum number of people : 3
  • Surface area : Desde 30 m² / 323 sq ft
  • Views : Orientada al río, Orientada a la ciudad, Orientada a la piscina *

* En función de la disponibilidad del hotel

  • Set de café/té
  • Minibar

Habitación Premier con cama king size y balcón

  • Maximum number of people : 3
  • Surface area : Desde 30 m² / 323 sq ft
  • Views : Orientada a la piscina, Orientada al río, Orientada a la ciudad *

* En función de la disponibilidad del hotel

  • Set de café/té
  • Minibar

Habitación doble Premier con balcón

  • Maximum number of people : 3
  • Surface area : Desde 30 m² / 323 sq ft
  • Views : Orientada a la piscina, Orientada al río, Orientada a la ciudad *

* En función de la disponibilidad del hotel

  • Set de café/té
  • Minibar

Habitación Swiss Advantage Plus con cama king size

  • Maximum number of people : 3
  • Surface area : Desde 38 m² / 409 sq ft
  • Views : Orientada al río, Orientada a la ciudad, Orientada a la piscina *

* En función de la disponibilidad del hotel

  • Set de café/té
  • Minibar

Habitación Swiss Executive Plus con cama king size

  • Maximum number of people : 3
  • Surface area : Desde 30 m² / 323 sq ft
  • Views : Orientada a la piscina, Orientada al río, Orientada a la ciudad *

* En función de la disponibilidad del hotel

  • Set de café/té
  • Minibar

Suite Executive

  • Maximum number of people : 3
  • Surface area : Desde 113 m² / 1216 sq ft
  • Views : Orientada al río, Orientada a la ciudad, Orientada a la piscina *

* En función de la disponibilidad del hotel

  • Set de café/té
Habitaciones

Nuestros restaurantes y bares

BLUE POTATO

Tipo de cocina: Internacional

El restaurante Blue Potato ofrece un menú a la carta de cocina occidental con una exclusiva selección de vinos y bebidas. La cocina abierta con parrilla junto a la piscina le permitirá disfrutar de pintorescas vistas a Clarke Quay y el río Singapur.

Comida

12:00 - 15:00

  • Lun
  • Mar
  • Miér
  • Jue
  • Vier
  • Sáb
  • Dom

Cena

18:30 - 22:00

  • Lun
  • Mar
  • Miér
  • Jue
  • Vier
  • Sáb
  • Dom

ELLENBOROUGH MARKET CAFE

Tipo de cocina: Internacional

Disfrute de la gastronomía local e internacional en Ellenborough Market Café con especialidades chinas de la zona de los estrechos servidas en los elegantes salones interiores o al aire libre con magníficas vistas al río Singapur.

Comida

12:00 - 14:30

  • Lun
  • Mar
  • Miér
  • Jue
  • Vier
  • Sáb
  • Dom

Cena

18:30 - 22:00

  • Lun
  • Mar
  • Miér
  • Jue
  • Vier
  • Sáb
  • Dom

CROSSROADS BAR

Foto no contractual

El Crossroads Bar del vestíbulo ofrece el entorno idóneo para disfrutar de una relajante copa o de una reunión informal y se sirve una selección de bebidas con alcohol, tés, cafés y aperitivos ligeros en un acogedor lounge en el que desconectar de todo.

Tus reuniones y eventos

Nuestras salas de reuniones

  • Número de salas de reuniones: 8

  • Tamaño máximo: 680 m²

  • Capacidad máxima: 500 personas

  • Aforo máximo para banquetes: 500 personas

Más información

Valoraciones de
Swissôtel Merchant Court de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL 4.6/5

14.181 opiniones

Ubicación perfecta y Servicio 10

Nota de clientes de Avis 4.5/5

Santi Negocios - 26/03/2020 Comentarios confirmados ALL

Extremandamente cuidados, amables, restaurante y el desayuno perfecto. Ni un solo pero.

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Muy buena ubicacion

Nota de clientes de Avis 4.5/5

Walter Familias - 15/03/2020 Comentarios confirmados ALL

Todo el personal fue muy amable. El desayuno súper completo. Excelente ubicación.

Dear Mr. I., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. I. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Buena ubicación

Nota de clientes de Avis 4.0/5

Anónimo Parejas - 25/02/2020 Comentarios confirmados ALL

El personal es muy atento, el desayuno excepcional

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Buena ubicación

Nota de clientes de Avis 4.0/5

María J. Negocios - 19/02/2020 Comentarios confirmados ALL

Buena ubicación y buen servicio

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Todo estuvo muy bien.

Nota de clientes de Avis 5.0/5

Marsella R. Parejas - 11/01/2020 Comentarios confirmados ALL

El hotel era hermoso, las instalaciones bien cuidadas y el personal muy atento.

Dear Mr. T. Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Perfecta estancia

Nota de clientes de Avis 4.5/5

Marcel M. M. Negocios - 09/12/2019 Comentarios confirmados ALL

Perfecto. Desayuno espectacular. Instalaciones perfectas. Aunque cama bastante dura

Dear Mr. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the hard bed, we do provide mattress topper for your sleeping comfort. I have taken note in your guest profile to provide mattress topper for your future visits. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Excelente servicio y muy amable todo el personal

Nota de clientes de Avis 5.0/5

Anónimo Familias - 05/12/2019 Comentarios confirmados ALL

Muy grata

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Amabilidad y Tranquilidad

Nota de clientes de Avis 4.5/5

Luis A. Negocios - 28/11/2019 Comentarios confirmados ALL

Excelente servicio, muy amable el personal que atiende el hotel en todas sus secciones

Dear Mr. A., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. A. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt
Nota de clientes de Avis 4.0/5

Anónimo Parejas - 13/11/2019 Comentarios confirmados ALL

Muy buena. Pero el agua caliente de la ducha no era constante. Además falta de bidé

Dear Ms. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the water temperature fluctuation, I have taken this issue up with our Chief Engineer for rectification and to check on the root cause of the hot water problem to avoid recurrence. Also, I have taken note of your comment on the absence of the bidet . Thank you for highlighting this to me and I sincerely apologize for the inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us. My team and I are looking forward, dear Ms. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Cómodo y bien situado

Nota de clientes de Avis 4.0/5

Luis Parejas - 17/10/2019 Comentarios confirmados ALL

Habitación cómoda. El trato correcto, quizá seria bueno un trato más cercano, sobre todo en el servicio de desayuno

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Excelente servicio

Nota de clientes de Avis 4.5/5

Anónimo Negocios - 15/10/2019 Comentarios confirmados ALL

No tuve ningún problema durante la estadía en el hotel.

Dear Mr. A. Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. A. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Muy bueno EXCELENTE

Nota de clientes de Avis 5.0/5

Excelente C. C. E. P. D. H. Parejas - 10/10/2019 Comentarios confirmados ALL

fELICITACIONES POR LA BUENA CONDUCCION DEL H., NOS SENTIMOS MUY BIEN ANTE EL BUEN TRATO Y LA AMABILIDAD DEL PERSONAL QUE LABORA EN EL H., LA ATENCION RESPETUOSA Y OPORTUNA QUE NOS BRINDARON EN TODO MOMENTO NOS HACEN SENTIR EN CON FIANZA DEL H., LA ALIMENTACION DESAYUNOS MUY BUEBOS EL CONFORT Y ESPECIALMENTE LA LIMPIEZA PULCRITUD DE PRIMERA SOMOS DE LIMA PERU DONDE TENEMOS UNA SUCURSAL EN lIMA MUY BUEN H. GRACIAS POR LOS SERVICIOS PRESTADO Y EL PROXIMO AÑO REGRESAREMOS CON AMIGOS A DICHO H..

Dear Mr. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Excelente ubicación,

Nota de clientes de Avis 4.5/5

Jesús T. Parejas - 23/09/2019 Comentarios confirmados ALL

Atención muy amable. Excelente ubicación: acceso rápido a transporte público, varios restaurantes cercanos. Habitación confortable.

Dear Mr. T. Torres, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. T. Torres to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Agradable

Nota de clientes de Avis 4.5/5

Montserrat F. Familias - 10/09/2019 Comentarios confirmados ALL

Correcta, hotel agradable que ofrece diversos servicios, desde lúdicos, spa..., hasta restaurant

Dear Ms. F. Sanchez, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. F. Sanchez to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Excelente ubicación y excelente servicio

Nota de clientes de Avis 5.0/5

Silvia Familias - 17/08/2019 Comentarios confirmados ALL

Me encantó la atención del personal, siempre dispuesto a ayudar. Piensan en el turista extranjero y proporcionan un movil y un router portátil para uso personal durante toda la estancia, cosa que ni los hoteles de máxima categoría hacen. La piscina es estupenda y se agradece después de un largo día de turismo con ese calor y humedad. Habitaciones cómodas y bien provistas. La ubicación es inmejorable, al lado del metro, de china town y de clarke quay Repetiría y recomiendo sin dudar

Dear Ms. A., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. Thank you for recommending our hotel to your friends and family. My team and I are looking forward, dear Ms. A. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Buen hotel, buena ubicación

Nota de clientes de Avis 4.0/5

Javier S. Parejas - 08/08/2019 Comentarios confirmados ALL

Además de su estupenda ubicación, los servicios del hotel nos han dejado, en general, satisfechos.

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Correcto

Nota de clientes de Avis 3.5/5

Sergio Parejas - 28/07/2019 Comentarios confirmados ALL

Buen buffet de desayuno y personal amable pero la habitación algo ruidosa (habíamos pedido planta alta y nos dieron la 4a) y algunos detalles de limpieza impropios de un hotel de esta categoría

Dear Mr. D., Thank you for very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the noise, I have taken note in your guest profile of your preference for a quiet room for your future visits. Regarding room cleanliness, I have taken this issue up with our Executive Housekeeper to ensure thorough and proper cleaning of the entire area. Concerning your request for higher floor, your booking was for the Premier room category and these rooms are located on floors 2-5. Our Swiss Advantage rooms are located on levels 6-10, our Swiss Executive rooms on levels 11 and 12. Thank you for your understanding and I apologize for the disturbance and the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. D. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

el hotel y el svc es muy bueno.

Nota de clientes de Avis 4.0/5

Claudia Familias - 27/06/2019 Comentarios confirmados ALL

el inconveniente que tuvimos es que pedimos una habitacion para dos personas con camas separadas y nos dieron una habitacion con una sola cama king. al solicitar el cambio no se podia hacer x no tener espacio. el tema es que la reserva se realizo con suficiente anticipacion como para que nosotros podamos contar con el servicio contratado. por lo demas todo correcto.

Dear Ms. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the twin room not being available during check-in, the reservation received from the Travel Agent was for a King room, and there was no twin room available upon your arrival. I am sorry for the disappointment. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Bien, no colma expectativas para el precio.

Nota de clientes de Avis 4.0/5

Anónimo En solitario - 21/05/2019 Comentarios confirmados ALL

Bien, caro, spa pequeño, zona acorde en Clark Quay, con el restaurantes y movida pero muy caro todo.

Dear Mr. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the Le Club AccorHotels points, as part of the membership terms and conditions, guests must make booking directly with the hotel or on accorhotels.com to be eligible. All terms and conditions can be reviewed here: https://www.accorhotels.com/leclub. Thank you for your understanding and I am very sorry for the disappointment. Concerning the water pressure, I have taken this issue up with our Chief Engineer for rectification. I apologize for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

excelente servicio y atención

Nota de clientes de Avis 4.5/5

Agustín M. M. Amigos - 30/04/2019 Comentarios confirmados ALL

muy confortable las comunidades y excelente desayuno.

Dear Mr. m., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. m. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

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