Swissôtel Merchant Court, Singapore 4 stars

TripAdvisor rating 4.5/5 6,686 reviews
Swissôtel Merchant Court, Singapore
See on a map
+ 15 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Ideally Located by Clarke Quay & close to Major Places of interest : Orchard Road, Chinatown

  • Resort-style Pool with Water Slides and an Outdoor Jacuzzi

  • Award-winning Restaurant serving Peranakan and International Cuisine & 24 Hour In-Room Dining

  • Award-winning Luxury Swiss Spa, Pürovel

  • Covered Parking free of charge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
Leisure and activities
  • Swimming pool
  • Fitness Facilities 24h/24
  • Well-being
Catering
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Merchant Court, Singapore

20 Merchant Road
058281
singapore
singapore

Tel: +6563372288

Fax: (+65)63340606

Contact email

Check-in from 15h00

Check out up to 12h00

  • THE CENTRAL :   2,12,33,51,54,61 The Central

  • CLARKE QUAY :   North East (NE5) Clarke Quay

  • By plane

    SINGAPORE CHANGI INTL APT  At 22km / 13.67 miles

GPS :1.2883, 103.8458

Our accommodations

The hotels 476 contemporary non-smoking guest rooms and suites offer free Wi-Fi and luxury accommodation to both leisure and business travelers.

Premier king

  • Max. number of persons: 3
  • Area: From 30
  • Views: River side, City side, Pool side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Premier Twin

  • Max. number of persons: 3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Swiss Advantage Room King

  • Max. number of persons: 3
  • Area: From 30
  • Views: River side, City side, Pool side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Swiss Advantage Room Twin

  • Max. number of persons: 3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Swiss Executive Room King

  • Max. number of persons: 3
  • Area: From 30
  • Views: River side, City side, Pool side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Swiss Executive Room Twin

  • Max. number of persons: 3
  • Area: From 32
  • Views: Pool side, River side, City side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Premier Double

  • Max. number of persons: 3
  • Area: From 30
  • Views: River side, City side, Pool side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Premier King with Balcony

  • Max. number of persons: 3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Premier Double with Balcony

  • Max. number of persons: 3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Swiss Advantage Room King Plus

  • Max. number of persons: 3
  • Area: From 38
  • Views: River side, City side, Pool side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Swiss Executive Room King Plus

  • Max. number of persons: 3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Executive Suite

  • Max. number of persons: 3
  • Area: From 113
  • Views: River side, City side, Pool side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Swiss Select Clarke Quay

  • Max. number of persons: 3
  • Area: From 42
  • Views: River side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Swiss Select Studio

  • Max. number of persons: 3
  • Area: From 43
  • Views: River side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

BLUE POTATO

Type of cuisine: Thematic cuisine

Photo non contractuelle / Strictly non binding

The Blue Potato restaurant has a Western a la Carte menu with a selection of fine wines and beverages. It features an open grill kitchen by the pool deck providing an outdoor setting with a picturesque view of Clarke Quay and the Singapore River.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELLENBOROUGH MARKET CAFE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Delight in Peranakan favourites, local delights and international cuisine at Ellenborough Market Café in the restaurant or outdoors along the banks of the historic Singapore River.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CROSSROADS BAR

Photo non contractuelle / Strictly non binding

Crossroads Bar at the lobby is ideal for a relaxing drink or a less formal get-together. Relax and unwind with a selection of Asian-inspired cocktails, wines, beers and juices.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 680

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Swissôtel Merchant Court, Singapore

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

13,146 reviews

tripadvisor

TripAdvisor Rating 4.5/5

6,686 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Loved our stay at Swissotel Merchant Court

Customer review rating 4.6/5

Leanne L. Friends - 04/12/2019 Confirmed reviews ALL

We were very happy with all aspects of the stay at your hotel. No complaints at all!

Excellent hotel in a great location!

Customer review rating 4.6/5

Linda Couples - 04/12/2019 Confirmed reviews ALL

Our executive room was very clean and comfortable except for the desk chair. Excellent service everywhere. Delicious breakfast buffet with a separate gluten free station, which was very helpful. Beautiful decor. Convenient location across from a subway station and beside the River walk area. Had a wonderful stay there and can't wait to go back!

Pleasant stay

Customer review rating 4.6/5

Anonymous Families - 04/12/2019 Confirmed reviews ALL

Overall, it was a great experience. All the saff members were friendly and helpful, especially Allen from the Bell service. Location was very convenient. Rooms were clean and spacious, and quiet which i appreciaye a lot. If i had to nick pick, the water temperature in the shower could be a bit more stable rather than fluctuating by itself. But it was a very pleasant stay for us. Would book again if i visit s'pore again.

Excellent in every way!

Customer review rating 4.6/5

Sharon S. Couples - 04/12/2019 Confirmed reviews ALL

The hotel itself was beautiful, so was the room. The breakfast was expensive (US $25 pp) but the most extensive foods you’ll ever see. The service/concierge were superb!

Excellent stay

Customer review rating 4.6/5

Colleen P. Couples - 04/12/2019 Confirmed reviews ALL

Staff were very friendly, courteous and efficient. I am a light sleeper and requested a higher room which they fulfilled and I had no noise at all (apart from a couple of doors shutting loudly). We were also celebrating our 30th wedding anniversary and a lovely bottle of red wine and chocolates were in our room when we arrived which made it extra special and very much appreciated. I would have no hesitation in recommending your hotel.

Superb facilities & great location

Customer review rating 4.6/5

Fwuh66 Couples - 04/12/2019 Confirmed reviews ALL

The rooms are very well equipped and comfortable (my only criticism would be our room was rather compact, however everything you need is there). The restaurant provided a superb breakfast for all tastes and diets - loved the make you own pancake machine! The waiting staff were very friendly and helpful. The gym is very well equipped, spread over 3 floors with great views over Clarke Quay. The outdoor pool is large with 2 waterslides and plenty of space for relaxing beside it plus a poolside bar for snacks and drinks. We enjoyed a delicious Hokkaido afternoon tea in the Crossroads bar with great service. The hotel is ideally situated next to Clarke Quay which comes alive in the evenings with a huge selection of restaurants from every imaginable cuisine. Overall a top hotel and would recommend.

Loving our short stay as usual

Customer review rating 4.6/5

Mervyn L. Couples - 04/12/2019 Confirmed reviews ALL

Been staying for years and always love going back! It's more personal than any other hotels we had stayed

Customer review rating 4.6/5

Angelin C. Couples - 04/12/2019 Confirmed reviews ALL

The room is cleaned and the front reception is helpful and friendly

Bad and shameful .

Customer review rating 4.6/5

Eric Friends - 04/12/2019 Confirmed reviews ALL

I booked the room thru Agoda for my overseas friend. prior to the stay, she was satisfied her room at Park Royal. 1. One of access was faulty during check-in. 2. The auto closed door is extremely loud. 3. No tooth paste and toothbrush etc. were provided. We thought that may be due to the cleaner had forgotten . But, to our surprise that all rooms at low levers are not provided . I was very shameful in front of my guest when your staff told us. And, this information is not published at the Agoda during my booking. I paid more for your room but had this bad experience. Eric N. Please do not contact me thru phone. I had stayed in Swissotel the Stamford before , it was so much better .

Dear Mr. N., Thank you very much for your valuable feedback. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. I am very saddened to hear that we did not meet your expectation during your recent stay with us. We have addressed the key issues with our Front Office team and the concern about the door is being address by our Engineering team. With regards to toothbrush and toothpaste, kindly be informed that this is on a guest request for a premier room. I do understand that my colleague has extended a complimentary upgrade to the next higher room category on your next stay with us and we hope to welcome you back. Once again, thank you for your feedback. Best regards, Alexander Kandalaft Executive Assistant Manager Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Good stopover ...nice room

Customer review rating 4.6/5

Jj N. S. Couples - 04/12/2019 Confirmed reviews ALL

As a one night stopover on our way back from 3 weeks in Europe... Merchant Court Swissotel proved and comfortable night. Blue Potato was a hidden gem Restaurant.

excellent experience

Customer review rating 4.6/5

Zbigniew S. Couples - 04/12/2019 Confirmed reviews ALL

My wife and I have stayed at the Swissotel Merchant Court on a previous visit to Singapore and returned because we had such a good experience there. This time we were also very happy with our stay. It is in a good position within walking distance of the places we like to visit. Accommodation and breakfast at the hotel is top class.

Excellent

Customer review rating 4.6/5

Anonymous Business - 03/12/2019 Confirmed reviews ALL

It was great to stay at your hotel with very good location near Clark quay and kind staff members. Epspecilly I would like to thank Mr Staturnino Acacio at the reception of hotel, who provided very warm and kind check-in service to me.

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Sat have met your expectations. I have happily shared your praise with him. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Convenient riverside location, professional service & cozy atmosphere.

Customer review rating 4.6/5

Bernadette H. Families - 03/12/2019 Confirmed reviews ALL

We travelled as two adults and a child. Our first night was far from ideal as the air conditioner was not working. The technician who came to help us was unable to fix it but he kindly provided us a fan for the night. Then he moved us into an even better room the next day and gave us a very late check out. The breakfast is tremendous in variety and the restaurant is spacious. Having an in-house laundromat is very helpful. The pool is beautifully landscaped and is ideal for children especially since there is even a pool for very little children.

Dear Ms. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the air condition, I am very sorry for the inconvenience. I have taken this issue up with our Chief Engineer for rectification. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Outstanding service

Customer review rating 4.6/5

Stephen D. Business - 03/12/2019 Confirmed reviews ALL

I was only in Singapore for 20 hours, and on the way in from Malaysia, the airline mislaid my bag. I arrived at the hotel at 2.00am, without luggage or a change of clothes, with meeting commitments in place later in the day. The hotel arranged to have my clothes laundered and returned to me by 9.00am, and then set about ensuring that my suitcase was located and delivered in time for me to depart at 6.00pm. The hotel also provided a toothbrush pack and a shaving pack. Altogether, extraordinary service and I can't speak highly enough of the staff at Swissotel and their commitment to helping a business traveller function in trying circumstances.

Friendly staff, but room quality was a bit lower than last time

Customer review rating 4.6/5

Anonymous Business - 03/12/2019 Confirmed reviews ALL

Staff was very friendly overall (reception, breakfast). King size bed was not available unlike initially told. The view was not good, and there was no complimentary chocolate this time. Breakfast was nice. Also, I appreciated the arrangement for the last day with early flight.

Pathetic service

Customer review rating 4.6/5

Pankaj B. Business - 03/12/2019 Confirmed reviews ALL

On 30th Nov, the day of checkout, I requested for drinking water at around 1030 am but no one bothered to come to my room even by 1145. Do you need more feedback?

Dear Mr. b., Thank you very much for your valuable feedback. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. I do apologize about the drinking water. Please rest assured that this does not reflect our normal standards. We have addressed this matter to the relevant department for corrective action. Thank you for your feedback and I look forward to welcoming you back soon. Best regards, Alexander Kandalaft Executive Assistant Manager Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Excellent helpful friendly staff

Customer review rating 4.6/5

Sharon S. Couples - 03/12/2019 Confirmed reviews ALL

Room was spotlesss, staff were very attentive and helpful. Swimming pool was excellent and area was clean. Overall fantastic and would stay again.

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Very welcoming - a great stay

Customer review rating 4.6/5

Anna Business - 03/12/2019 Confirmed reviews ALL

I arrived very early in the morning, and check in was very welcoming and smooth. I later requested to change my room (so I could have a balcony), and this was arranged as soon as possible. I’d certainly stay again.

Dear Ms. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Confortable

Customer review rating 4.6/5

Cheng-nan K. Business - 03/12/2019 Confirmed reviews ALL

Great

Dear Mr. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Efficiency was demonstrated throughout my stay by all staff

Customer review rating 4.6/5

Rebecca O. Friends - 03/12/2019 Confirmed reviews ALL

My experience at your hotel was awesome. Every member of staff was switched on and very willing to advise on any queries raised: from the Concierge team, receptionists, wait staff, supervisors - everybody. They were also very responsive to suggestions and willing to listen. Complaints were addressed immediately.

Dear Mr. J., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. J. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in singapore