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Swissôtel Merchant Court, Singapore 4 stars

Customer review rating 4.6/5 13,776 reviews
Swissôtel Merchant Court, Singapore
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Hotel extras

  • Ideally Located by Clarke Quay & close to Major Places of interest : Orchard Road, Chinatown

  • Resort-style Pool with Water Slides and an Outdoor Jacuzzi

  • Award-winning Restaurant serving Peranakan and International Cuisine & 24 Hour In-Room Dining

  • Award-winning Luxury Swiss Spa, Pürovel

  • Covered Parking free of charge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
Leisure and activities
  • Swimming pool
  • Fitness Facilities 24h/24
  • Well-being
Catering
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Merchant Court, Singapore

20 Merchant Road
058281
singapore
singapore

Tel: +6563372288

Fax: (+65)63340606

Contact email

Check-in from 15h00

Check out up to 12h00

  • THE CENTRAL :   2,12,33,51,54,61 The Central

  • CLARKE QUAY :   North East (NE5) Clarke Quay

  • By plane

    SINGAPORE CHANGI INTL APT  At 22km / 13.67 miles

GPS :1.2883, 103.8458

Our accommodations

The hotels 476 contemporary non-smoking guest rooms and suites offer free Wi-Fi and luxury accommodation to both leisure and business travelers.

Premier king

  • Max. number of persons: 3
  • Area: From 30m²
  • Views: River side, City side, Pool side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Premier Twin

  • Max. number of persons: 3
  • Area: From 30m²
  • Views: Pool side, River side, City side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Swiss Advantage Room King

  • Max. number of persons: 3
  • Area: From 30m²
  • Views: River side, City side, Pool side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Swiss Advantage Room Twin

  • Max. number of persons: 3
  • Area: From 30m²
  • Views: Pool side, River side, City side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Swiss Executive Room King

  • Max. number of persons: 3
  • Area: From 30m²
  • Views: River side, City side, Pool side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Swiss Executive Room Twin

  • Max. number of persons: 3
  • Area: From 32m²
  • Views: Pool side, River side, City side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Premier Double

  • Max. number of persons: 3
  • Area: From 30m²
  • Views: River side, City side, Pool side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Premier King with Balcony

  • Max. number of persons: 3
  • Area: From 30m²
  • Views: Pool side, River side, City side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Premier Double with Balcony

  • Max. number of persons: 3
  • Area: From 30m²
  • Views: Pool side, River side, City side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Swiss Advantage Room King Plus

  • Max. number of persons: 3
  • Area: From 38m²
  • Views: River side, City side, Pool side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Swiss Executive Room King Plus

  • Max. number of persons: 3
  • Area: From 30m²
  • Views: Pool side, River side, City side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Executive Suite

  • Max. number of persons: 3
  • Area: From 113m²
  • Views: River side, City side, Pool side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Swiss Select Clarke Quay

  • Max. number of persons: 3
  • Area: From 42m²
  • Views: River side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Swiss Select Studio

  • Max. number of persons: 3
  • Area: From 43m²
  • Views: River side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

BLUE POTATO

Type of cuisine: Thematic cuisine

The Blue Potato restaurant has a Western a la Carte menu with a selection of fine wines and beverages. It features an open grill kitchen by the pool deck providing an outdoor setting with a picturesque view of Clarke Quay and the Singapore River.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELLENBOROUGH MARKET CAFE

Type of cuisine: International

Delight in Peranakan favourites, local delights and international cuisine at Ellenborough Market Café in the restaurant or outdoors along the banks of the historic Singapore River.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CROSSROADS BAR

Photo non contractuelle / Strictly non binding

Crossroads Bar at the lobby is ideal for a relaxing drink or a less formal get-together. Relax and unwind with a selection of Asian-inspired cocktails, wines, beers and juices.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 680 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Swissôtel Merchant Court, Singapore

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

13,776 reviews

tripadvisor

TripAdvisor Rating 4.5/5

6,827 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good room with enough facilities for old persons travelling the world

Customer review rating 4.6/5

Peter B. Couples - 13/02/2020 Confirmed reviews ALL

Three days of exploring Singapore from a central base easy access to transport. Excellent breakfast and bar snacks. Discovered the swimming pool late probably because we were site seeing instead. Very late pick up for airport was well catered for with secure luggage storage and facilities for a shower.

Just right for my stay

Customer review rating 4.6/5

John Solo - 13/02/2020 Confirmed reviews ALL

On a short break, and my first visit to Singapore, this hotel was in a perfect location to explore both and foot and by the nearby MRT station. It was very comfortable and I enjoyed the very wide selection of breakfast options available.

Excellent location and facilities

Customer review rating 4.6/5

Namit Families - 13/02/2020 Confirmed reviews ALL

Hotel is very well located and staff is courteous. They made the stay very comfortable. All facilities such as gym, swimming pool, restaurant and lounge are just about perfect. Small feedback though- lounge services should be extended to 9 pm. It’s closed at 8 pm and by that time I couldn’t even return from office...hence hardly used it.

Good Quiet Weekend

Customer review rating 4.6/5

Min Solo - 13/02/2020 Confirmed reviews ALL

Requested for a quiet room and was given one on a high floor after using my upgrade voucher. Very pleased that the room delivered. Thank you!

Good stay nice hotel, but very noisy corridors

Customer review rating 4.6/5

Ciara Business - 13/02/2020 Confirmed reviews ALL

Really fab hotel and the staff were lovely, but every morning I woke up to banging on the corridors, this seems to be from concierge taking bags up to rooms for guests and banging them against the walls, one morning this was before 6 am.. It really distressed my stay. I stayed for 6 nights, this happened minimum 3 times at very early times in the morning.

Anniversary stay for two.

Customer review rating 4.6/5

Sharron &. S. Couples - 13/02/2020 Confirmed reviews ALL

We really enjoyed our stay at the Swissotel. This Hotel is central to everything you need, public transport, river cruises, food/drinks, entertainment and all things touristy. The rooms are very comfortable and well set out, with ample room to move around, as is the adjoining bathroom area. We found the beds and pillows a little uncomfortable - the pillows were extremely soft and swallow you up, but the extensive pillow menu saves the night! Our housekeeper was amazing and kept our room neat, clean and tidy everyday. It was like returning to a new room everyday. The breakfast here is amazing, with everything you could imagine covered, from fruit to fully cooked. The Concierge staff were simply amazing and so helpful, their knowledge and assistance is very welcoming. This is one of the better Hotels we have stayed in - would we return: absolutely.

Customer review rating 4.6/5

Mr L. Solo - 13/02/2020 Confirmed reviews ALL

Been checking in this hotel many times but housekeeping services getting worst each time!!

Excellent hotel

Customer review rating 4.6/5

Prerna A. Couples - 13/02/2020 Confirmed reviews ALL

Stay was pretty good. No troubles and management was good. Check in and check out was easy. Rooms were good and the location of the hotel was pretty good.

Good hotel services and location

Customer review rating 4.6/5

Z. A. Business - 13/02/2020 Confirmed reviews ALL

Friendly staff,good communication,good services

Well Located

Customer review rating 4.6/5

Ashish K. Business - 13/02/2020 Confirmed reviews ALL

Good Experience .

Good Location, Nice hotel!

Customer review rating 4.6/5

Newguest1 Business - 13/02/2020 Confirmed reviews ALL

Rightly located at the Clark Quay! Overall hotel is nice with spacious rooms. Hotel pool is nice but no hot water. I strongly suggest having smaller hot tub/pool style space for guest wanting to enjoy leisure time in hot tub.

Good Service

Customer review rating 4.6/5

Wilhelm S. Business - 13/02/2020 Confirmed reviews ALL

I felt comfortable.

Outstanding hotel and facilities with very welcoming, professional staff.

Customer review rating 4.6/5

Michelle S. Friends - 13/02/2020 Confirmed reviews ALL

A delightful hotel, positioned very close to the river, with all its lovely eating/drinking venues- ideal to walk along the river to many of Singapore’s main attractions or take a water taxi/cruise. The staff were extremely obliging and helpful, making us feel very welcome- nothing was too much trouble! I wouldn’t hesitate to return or recommend the hotel to friends/family unreservedly.

Good value for money. Friendly staff.

Customer review rating 4.6/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Stayed a few nights for business. Check in was smooth. Service staff was friendly. Breakfast was good except the salad that did not look attractive. Housekeeping staff asked me at the corridor if I was leaving for the day and he could clean up. He looked disappointed when I said no.

Very good location, lovely pook too.

Customer review rating 4.6/5

Trev Couples - 13/02/2020 Confirmed reviews ALL

Right next to Clark Quay, the MRT is just one stop to China Town and two to Little India.

Experience was disappointing

Customer review rating 4.6/5

Ben Solo - 13/02/2020 Confirmed reviews ALL

Surprised and disappointed that toiletries such as toothbrush, toothpaste, comb, etc. was not readily available. Only provided upon request and not a full set toiletries. The temperature of water from the shower varies while using. Room light was dim especially near the work desk area. This makes reading at the desk difficult.

good stay

Customer review rating 4.6/5

Maria C. L. Business - 13/02/2020 Confirmed reviews ALL

stay was good; I appreciated that the hotel had quick check in and check out process and that you strive to be eco friendly.

Good Stay and safe for woman

Customer review rating 4.6/5

Peony Business - 12/02/2020 Confirmed reviews ALL

Great the experience sleeping alway cleans very nice but only botton basin edge a bit dirty have some black lump and the shower door have a bit black lump too.

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the cleanliness of the shower door and the basin with our Executive Housekeeper to ensure thorough and proper cleaning of the entire area. Thank you for highlighting this to me and I apologize for the inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

EXCELLENT SERVICE, PERSONNEL TRES COMPETENT

Customer review rating 4.6/5

Anonymous Solo - 12/02/2020 Confirmed reviews ALL

EXCELLENT

Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

very good

Customer review rating 4.6/5

Miquel Couples - 12/02/2020 Confirmed reviews ALL

well located nice pool quite good breakfast clean room the only negative point was the excessive price for the 4 hour extension of our check-out time

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