Swissôtel Merchant Court, Singapore 4 stars

Customer review rating 4.6/5 14,172 reviews
Swissôtel Merchant Court, Singapore
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Hotel extras

  • Ideally Located by Clarke Quay & close to Major Places of interest : Orchard Road, Chinatown

  • Resort-style Pool with Water Slides and an Outdoor Jacuzzi

  • Award-winning Restaurant serving Peranakan and International Cuisine & 24 Hour In-Room Dining

  • Award-winning Luxury Swiss Spa, Pürovel

  • Covered Parking free of charge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
Leisure and activities
  • Swimming pool
  • Fitness Facilities 24h/24
  • Well-being
Catering
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Merchant Court, Singapore

20 Merchant Road
058281
singapore
singapore

Tel: +6563372288

Fax: (+65)63340606

Contact email

Check-in from 15h00

Check out up to 12h00

  • THE CENTRAL :  2,12,33,51,54,61 The Central

  • CLARKE QUAY :  North East (NE5) Clarke Quay

  • By plane

    SINGAPORE CHANGI INTL APT  At 22km / 13.67 miles

GPS :1.2883, 103.8458

Our accommodations

The hotels 476 contemporary non-smoking guest rooms and suites offer free Wi-Fi and luxury accommodation to both leisure and business travelers.

Premier king

  • Max. number of persons: 3
  • Area: From 30
  • Views: River side, City side, Pool side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Premier Twin

  • Max. number of persons: 3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Swiss Advantage Room King

  • Max. number of persons: 3
  • Area: From 30
  • Views: River side, City side, Pool side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Swiss Advantage Room Twin

  • Max. number of persons: 3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Swiss Executive Room King

  • Max. number of persons: 3
  • Area: From 30
  • Views: River side, City side, Pool side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Swiss Executive Room Twin

  • Max. number of persons: 3
  • Area: From 32
  • Views: Pool side, River side, City side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Premier Double

  • Max. number of persons: 3
  • Area: From 30
  • Views: River side, City side, Pool side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Premier King with Balcony

  • Max. number of persons: 3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Premier Double with Balcony

  • Max. number of persons: 3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Swiss Advantage Room King Plus

  • Max. number of persons: 3
  • Area: From 38
  • Views: River side, City side, Pool side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Swiss Executive Room King Plus

  • Max. number of persons: 3
  • Area: From 30
  • Views: Pool side, River side, City side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Executive Suite

  • Max. number of persons: 3
  • Area: From 113
  • Views: River side, City side, Pool side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Swiss Select Clarke Quay

  • Max. number of persons: 3
  • Area: From 42
  • Views: River side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Swiss Select Studio

  • Max. number of persons: 3
  • Area: From 43
  • Views: River side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

BLUE POTATO

Type of cuisine: Thematic cuisine

The Blue Potato restaurant has a Western a la Carte menu with a selection of fine wines and beverages. It features an open grill kitchen by the pool deck providing an outdoor setting with a picturesque view of Clarke Quay and the Singapore River.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELLENBOROUGH MARKET CAFE

Type of cuisine: International

Delight in Peranakan favourites, local delights and international cuisine at Ellenborough Market Café in the restaurant or outdoors along the banks of the historic Singapore River.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CROSSROADS BAR

Photo non contractuelle / Strictly non binding

Crossroads Bar at the lobby is ideal for a relaxing drink or a less formal get-together. Relax and unwind with a selection of Asian-inspired cocktails, wines, beers and juices.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 680

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Swissôtel Merchant Court, Singapore

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

14,172 reviews

tripadvisor

TripAdvisor Rating 4.5/5

6,903 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A lovely stay as always. Very friendly staff

Customer review rating 4.6/5

Heather R. Friends - 25/03/2020 Confirmed reviews ALL

A very unusual time for all of us during the Corona virus outbreak. The hotel operated so well with temperature scanners and nothing upset the guests. Calm, cleanliness and friendly staff made for such a pleasant stay. I even had a birthday cake delivered to my room. How amazing is that!

Dear Ms. R., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. The entire Swissôtel Merchant Court team joins me in congratulating you again on your birthday and wishing you many happy returns of this day. My team and I are looking forward, dear Ms. R. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Beautiful Hotel, Wonderful Staff, Great Breakfast

Customer review rating 4.6/5

Maria &. G. S. Couples - 25/03/2020 Confirmed reviews ALL

We stayed between the 14th and 18th March, a very challenging time during the Covid 19 Pandemic. The Hotel was very well prepared, thermal scanner, hand sanitiser etc. Our room was skilfully cleaned each day which was very impressive. The breakfast was great and the staff lovely people. The Executive area which was located on the ground floor temporarily was amazing and certainly worth the extra payment on booking. Thanks to all of you at the hotel, we felt very safe and very well looked after. Singapore seem to know how to handle this situation very very well, Congratulations. I plan to once again return to Singapore and I would definitely stay at Swissotel Merchant Court.

Dear Mr. and Mrs S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had an enjoyable stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. and Mrs S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Excellent

Customer review rating 4.6/5

Jillian Q. Couples - 25/03/2020 Confirmed reviews ALL

Our room was comfortable, staff were excellent! Overall a wonderful stay!

Dear Mr. Q., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. Q. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Great place to stay.

Customer review rating 4.6/5

Anonymous Families - 25/03/2020 Confirmed reviews ALL

The rooms were very nice and clean. Staff were very friendly and helpful. Cot was provided for my baby which was really convenient. The breakfast was really good with a lot of variety. Location wise is good as well as it is just walking distance from a shopping mall. Will recommend and will come back to stay in future.

Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. Thank you for recommending our hotel to your friends and family. My team and I are looking forward, dear Mr. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com
Customer review rating 4.6/5

Anonymous Couples - 24/03/2020 Confirmed reviews ALL

Home away from home

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Rajino have met your expectations. I have happily shared your praise with him. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Gd customer service

Customer review rating 4.6/5

L. X. Y. Couples - 23/03/2020 Confirmed reviews ALL

Good location with good customer service

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Well located and very clean.

Customer review rating 4.6/5

Jn Business - 23/03/2020 Confirmed reviews ALL

centrally located, near to the train station and service staffs are all very approchable.

Dear Ms. N., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. N. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Pleasant stay

Customer review rating 4.6/5

Josephine Solo - 23/03/2020 Confirmed reviews ALL

The location is really good and I like the Spa and I had massage during my stay there. The room is spacious and the bed is comfortable.

Dear Ms. A., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. A. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Excellent Stay

Customer review rating 4.6/5

Ross C. Business - 23/03/2020 Confirmed reviews ALL

As usual Swissotel were up to the normal exceptional Standard. Even given Virus worries etc they were doing a good job taking care of guests.

Dear Mr. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Awesome experience.

Customer review rating 4.6/5

Ryan M. Couples - 23/03/2020 Confirmed reviews ALL

Myself and amanda were very happy and the hotel staffs were pleasant and helpful throughout. Ivy & Grace were top notch in handling situation and they were almost calm when planning for our wedding despite the difficult situation recently.

Dear Mr. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Ivy and Grace have met your expectations. I have happily shared your praise with them. Once again, thank you for hosting your wedding banquet with us and my congratulations to both of you on this joyous occasion. I wish you much happiness on your joint journey through life. My team and I are looking forward, dear Mr. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Excellent service

Customer review rating 4.6/5

Sue A. Couples - 23/03/2020 Confirmed reviews ALL

Had an amazing stay in this fabulous hotel located right on Clarke Quay. The staff were so friendly and the service brilliant. Not the best of times with the corovavirus outbreak but the measures they had in place put you at ease. Can't praise it enough everything eas great. Thanks for such an enjoyable stay.

Dear Ms. A., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. A. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Nice hotel, good food ("Doris" is Awesome")

Customer review rating 4.6/5

Anurag Solo - 23/03/2020 Confirmed reviews ALL

Overall, good stay - to the point that I am planning my stay with the hotel soon. Doris at the front desk was very efficient, and helpful - She is one of the reasons I would like to come back. Joel in the executive lounge is a charming man who does his job very well.

Dear Mr. V., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Doris and Joel have met your expectations. I have happily shared your praise with them. My team and I are looking forward, dear Mr. V. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

A pleasant stay

Customer review rating 4.6/5

Cameron W. Couples - 22/03/2020 Confirmed reviews ALL

Friend and helpful staff at a hotel well situated within the city

Dear Mr. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

excellant location, excellant service, excellant food, comfotable room!

Customer review rating 4.6/5

John S. Couples - 22/03/2020 Confirmed reviews ALL

We have been to Singapore before and stayed too far away from the centre, Swisshotel location was excellent, the breakfast range was the best we've ever had. all of the staff were helpful and friendly, notably the supervisor in the breakfast room and Harry in the Crossroads bar. The room was very comfortable and quiet. we did feel the food/ drink facilities by the pool were good but very expensive, that is our only negative. Otherwise excellent, thoroughly recommend to everyone. we will return when the world is normal again en route to Australia.

Dear Mr. s., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a wonderful stay with us and that the facilities and service rendered by our team, especially Harry and our breakfast colleagues have met your expectations. I have happily shared your praise with them. Thank you for recommending our hotel to your friends and family. My team and I are looking forward, dear Mr. s. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Excellent location, fantastic staff and delicious food.

Customer review rating 4.6/5

Regan V. Couples - 22/03/2020 Confirmed reviews ALL

The staff were so friendly and professional and we loved the location on how central it was. I enjoyed spending time at the swimming pool too.

Dear Ms. V., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Maximilian have met your expectations. I have happily shared your praise with them. My team and I are looking forward, dear Ms. V. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Good stay!

Customer review rating 4.6/5

Marcelo Business - 22/03/2020 Confirmed reviews ALL

Great rooms, great service and amazing location!

Dear Mr. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

well-located

Customer review rating 4.6/5

M Solo - 21/03/2020 Confirmed reviews ALL

both check-in and check-out were smooth. thank you.

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Well located good stay but lack quality

Customer review rating 4.6/5

Hb G. Couples - 20/03/2020 Confirmed reviews ALL

The hotel is good, food at breakfast is good and staff from lounge to restaurant to reception were great. The rooms need a bit of modern uplift in my opinion compared to the other hotel chains.

Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. Regarding check-out, I am sorry for the delay and the inconvenience caused. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team, especially Elenita have met your expectations. I have happily shared your praise with them. My team and I are looking forward, dear Mr. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Well Looked After

Customer review rating 4.6/5

Terence L. Solo - 20/03/2020 Confirmed reviews ALL

I arrived without a booking due to last minute travel and the whole check-in experience was easy and friendly/welcoming. I was really grateful to your team, even those that later dropped a welcome basket to my room.

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

excellent staff

Customer review rating 4.6/5

Paul A. P. B. Couples - 20/03/2020 Confirmed reviews ALL

We loved the balcony room, the breakfasts, and above all the constantly helpful friendly staff

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com
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