Swissôtel Merchant Court, Singapore 4 stars

The rooms are very well equipped and comfortable (my only criticism would be our room was rather compact, however everything you need is there). The restaurant provided a superb breakfast for all tastes and diets - loved the make you own pancake machine! The waiting staff were very friendly and helpful. The gym is very well equipped, spread over 3 floors with great views over Clarke Quay. The outdoor pool is large with 2 waterslides and plenty of space for relaxing beside it plus a poolside bar for snacks and drinks. We enjoyed a delicious Hokkaido afternoon tea in the Crossroads bar with great service. The hotel is ideally situated next to Clarke Quay which comes alive in the evenings with a huge selection of restaurants from every imaginable cuisine. Overall a top hotel and would recommend.

Been staying for years and always love going back! It's more personal than any other hotels we had stayed

The room is cleaned and the front reception is helpful and friendly

I booked the room thru Agoda for my overseas friend. prior to the stay, she was satisfied her room at Park Royal. 1. One of access was faulty during check-in. 2. The auto closed door is extremely loud. 3. No tooth paste and toothbrush etc. were provided. We thought that may be due to the cleaner had forgotten . But, to our surprise that all rooms at low levers are not provided . I was very shameful in front of my guest when your staff told us. And, this information is not published at the Agoda during my booking. I paid more for your room but had this bad experience. Eric N. Please do not contact me thru phone. I had stayed in Swissotel the Stamford before , it was so much better .

As a one night stopover on our way back from 3 weeks in Europe... Merchant Court Swissotel proved and comfortable night. Blue Potato was a hidden gem Restaurant.

My wife and I have stayed at the Swissotel Merchant Court on a previous visit to Singapore and returned because we had such a good experience there. This time we were also very happy with our stay. It is in a good position within walking distance of the places we like to visit. Accommodation and breakfast at the hotel is top class.

It was great to stay at your hotel with very good location near Clark quay and kind staff members. Epspecilly I would like to thank Mr Staturnino Acacio at the reception of hotel, who provided very warm and kind check-in service to me.

We travelled as two adults and a child. Our first night was far from ideal as the air conditioner was not working. The technician who came to help us was unable to fix it but he kindly provided us a fan for the night. Then he moved us into an even better room the next day and gave us a very late check out. The breakfast is tremendous in variety and the restaurant is spacious. Having an in-house laundromat is very helpful. The pool is beautifully landscaped and is ideal for children especially since there is even a pool for very little children.

I was only in Singapore for 20 hours, and on the way in from Malaysia, the airline mislaid my bag. I arrived at the hotel at 2.00am, without luggage or a change of clothes, with meeting commitments in place later in the day. The hotel arranged to have my clothes laundered and returned to me by 9.00am, and then set about ensuring that my suitcase was located and delivered in time for me to depart at 6.00pm. The hotel also provided a toothbrush pack and a shaving pack. Altogether, extraordinary service and I can't speak highly enough of the staff at Swissotel and their commitment to helping a business traveller function in trying circumstances.

Staff was very friendly overall (reception, breakfast). King size bed was not available unlike initially told. The view was not good, and there was no complimentary chocolate this time. Breakfast was nice. Also, I appreciated the arrangement for the last day with early flight.

On 30th Nov, the day of checkout, I requested for drinking water at around 1030 am but no one bothered to come to my room even by 1145. Do you need more feedback?

Room was spotlesss, staff were very attentive and helpful. Swimming pool was excellent and area was clean. Overall fantastic and would stay again.

I arrived very early in the morning, and check in was very welcoming and smooth. I later requested to change my room (so I could have a balcony), and this was arranged as soon as possible. I’d certainly stay again.

Great

My experience at your hotel was awesome. Every member of staff was switched on and very willing to advise on any queries raised: from the Concierge team, receptionists, wait staff, supervisors - everybody. They were also very responsive to suggestions and willing to listen. Complaints were addressed immediately.