Swissôtel Merchant Court, Singapore 4 stars

TripAdvisor rating 4.5/5 6,682 reviews
Swissôtel Merchant Court, Singapore
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Hotel extras

  • Ideally Located by Clarke Quay & close to Major Places of interest : Orchard Road, Chinatown

  • Resort-style Pool with Water Slides and an Outdoor Jacuzzi

  • Award-winning Restaurant serving Peranakan and International Cuisine & 24 Hour In-Room Dining

  • Award-winning Luxury Swiss Spa, Pürovel

  • Covered Parking free of charge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
Leisure and activities
  • Swimming pool
  • Fitness Facilities 24h/24
  • Well-being
Catering
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Merchant Court, Singapore

20 Merchant Road
058281
singapore
singapore

Tel: +6563372288

Fax: (+65)63340606

Contact email

Check-in from 15h00

Check out up to 12h00

  • THE CENTRAL :   2,12,33,51,54,61 The Central

  • CLARKE QUAY :   North East (NE5) Clarke Quay

  • By plane

    SINGAPORE CHANGI INTL APT  At 22km / 13.67 miles

GPS :1.2883, 103.8458

Our accommodations

The hotels 476 contemporary non-smoking guest rooms and suites offer free Wi-Fi and luxury accommodation to both leisure and business travelers.

Premier king

  • Max. number of persons: 3
  • Area: From 30
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Premier Twin

  • Max. number of persons: 3
  • Area: From 30
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Swiss Advantage Room King

  • Max. number of persons: 3
  • Area: From 30
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Swiss Advantage Room Twin

  • Max. number of persons: 3
  • Area: From 30
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Swiss Executive Room King

  • Max. number of persons: 3
  • Area: From 30
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Swiss Executive Room Twin

  • Max. number of persons: 3
  • Area: From 32
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Premier Double

  • Max. number of persons: 3
  • Area: From 30
  • Coffee/tea making facilities
  • Mini Bar

Premier King with Balcony

  • Max. number of persons: 3
  • Area: From 30
  • Coffee/tea making facilities
  • Mini Bar

Premier Double with Balcony

  • Max. number of persons: 3
  • Area: From 30
  • Coffee/tea making facilities
  • Mini Bar

Swiss Advantage Room King Plus

  • Max. number of persons: 3
  • Area: From 38
  • Coffee/tea making facilities
  • Mini Bar

Swiss Executive Room King Plus

  • Max. number of persons: 3
  • Area: From 30
  • Coffee/tea making facilities
  • Mini Bar

Executive Suite

  • Max. number of persons: 3
  • Area: From 113
  • Coffee/tea making facilities
  • Mini Bar

Swiss Select Clarke Quay

  • Max. number of persons: 3
  • Area: From 42
  • Coffee/tea making facilities
  • Mini Bar

Swiss Select Studio

  • Max. number of persons: 3
  • Area: From 43
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

BLUE POTATO

Type of cuisine: Thematic cuisine

Photo non contractuelle / Strictly non binding

The Blue Potato restaurant has a Western a la Carte menu with a selection of fine wines and beverages. It features an open grill kitchen by the pool deck providing an outdoor setting with a picturesque view of Clarke Quay and the Singapore River.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELLENBOROUGH MARKET CAFE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Delight in Peranakan favourites, local delights and international cuisine at Ellenborough Market Café in the restaurant or outdoors along the banks of the historic Singapore River.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CROSSROADS BAR

Photo non contractuelle / Strictly non binding

Crossroads Bar at the lobby is ideal for a relaxing drink or a less formal get-together. Relax and unwind with a selection of Asian-inspired cocktails, wines, beers and juices.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 680

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Swissôtel Merchant Court, Singapore

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

13,073 reviews

tripadvisor

TripAdvisor Rating 4.5/5

6,682 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfortable and convenient

Customer review rating 4.6/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

Overall is satisfied, but no toothbrush provided

Relaxing and very enjoyable stay

Customer review rating 4.6/5

F. Couples - 01/12/2019 Confirmed reviews ALL

Hotel is very well placed as a base for us to explore Singapore being close to transport, shops and tourist sites. Fantastic breakfast was a great start to the day and helpful staff provided great help and advice.

Short staycation

Customer review rating 4.6/5

O. G. P. Families - 01/12/2019 Confirmed reviews ALL

The room is big for us. The kids loved the swimming pool and slides.

Great experience and good service

Customer review rating 4.6/5

Anonymous Couples - 30/11/2019 Confirmed reviews ALL

Good service with no bad experiences

Well looked after

Customer review rating 4.6/5

Louise F. Families - 29/11/2019 Confirmed reviews ALL

Reception, concierge, and breakfast staff led by Ann, looked after us with great care. A very pleasant stay.

We enjoyed our stay at Swissôtel in Singapore.

Customer review rating 4.6/5

Denise E. Couples - 29/11/2019 Confirmed reviews ALL

We were very happy with our room and the service from staff at Swissôtel Merchant Court.

Good services excellent staff great bed.

Customer review rating 4.6/5

Ronald L. Couples - 29/11/2019 Confirmed reviews ALL

Excellent.

Okay for a 3 day stay

Customer review rating 4.6/5

Mi Business - 29/11/2019 Confirmed reviews ALL

Experience was good with staff, rooms and the hotel condition was below my expectations. Food was disappointing in terms of Quality and Cost. Breakfast was not great , just variety may not be enough.

Dear Mr. M., Thank you very much for your valuable feedback. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service and I am saddened to hear that the hotel room condition did not meet your expectation and find that the price of our food is costly. Rest assured that we will review our restaurant offerings once the cost price structure have been evaluate. Once again, please accept my most sincere apologies. As a much-valued guest, we look forward to welcoming you back in the near future. Best regards, Alexander Kandalaft Executive Assistant Manager Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Mr

Customer review rating 4.6/5

Ian Solo - 29/11/2019 Confirmed reviews ALL

Overall not bad. Location is a plus in terms of food and commuting between one metro to another. Hotel is huge and probably colonial time. Not easy to find the room as the walkway is like a maze. Spend more than 10 mins to figure out where’s my room. Did not use the restaurant. Overall good stay.

Mr S.

Customer review rating 4.6/5

Daniel S. Couples - 29/11/2019 Confirmed reviews ALL

Very Good

Customer review rating 4.6/5

Kirhan O. Business - 29/11/2019 Confirmed reviews ALL

Nice room and friendly staff and the hotel is in a convenient location

Fabulous friendly service

Customer review rating 4.6/5

Carol B. Couples - 28/11/2019 Confirmed reviews ALL

The staff were extremely helpful, nothing was too much trouble.

Dear Ms. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Wonderful stay

Customer review rating 4.6/5

Carwyn Business - 28/11/2019 Confirmed reviews ALL

It was excellent from check in to check out. You have amazing staff.

Dear Mr. J., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. J. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Nice stay - enjoyed the services - but money went missing

Customer review rating 4.6/5

Phil Families - 28/11/2019 Confirmed reviews ALL

The experience was nice but we found that our sons wallet completely empty after our stay. The wallet was in his backpack the whole time and we left it unlocked in the room and with concierge on our late check out. Bother the note and coins were gone at some point. My son was quite upset at losing approximately 79 dollars.

Dear Mr. G., Thank you very much for your patience and your valuable feedback. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. With regards to your concern, we have made further investigation and spoke to all team members involved and the outcome is inconclusive. The CCTV footage revealed that the backpack of your son was not deposited at our Concierge. We would be glad to assist you on your further inquiries and for our Security team to assist you in filing a police report if you may wish to do so. We would very much like the opportunity to discuss the points you have raised, therefore can I kindly ask you, to contact me at al… and I will be delighted to hear from you at your convenience. Best regards, Alexander Kandalaft Executive Assistant Manager Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Enjoyable

Customer review rating 4.6/5

Anonymous Couples - 28/11/2019 Confirmed reviews ALL

Overall good facilities and enjoyable stay

Dear Mr. R., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the coffee/tea service, I am very sorry for the delay and I have taken this issue up with our Food & Beverage Manager for improvement. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. R. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Very satisfactory

Customer review rating 4.6/5

Stacey R. Business - 28/11/2019 Confirmed reviews ALL

Only complaint is the temp of the room when you arrive. I understand the key to use utilities and think it is smart, but when you arrive after a long trip from the states, it was hard to fall asleep due to the warm room.

Dear Ms. R., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the air condition, I have taken this issue up with our Chief Engineer for rectification. I am very sorry for the inconvenience. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. R. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Great location with plenty to see and do close by.

Customer review rating 4.6/5

Rod S. Friends - 28/11/2019 Confirmed reviews ALL

Cold air conditioning in rooms but warm in hallways. Friendly staff all round the property.

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the air condition with our Chief Engineer for rectification. Thank you for highlighting this to me and I apologize for the inconvenience. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

a very nice relaxing hotel in a great location where all staff are friendly and make you feel very welcome

Customer review rating 4.6/5

Robert G. Solo - 28/11/2019 Confirmed reviews ALL

It was a very nice stay (3rd visit), staff were friendly and helpful. It is very nice sitting beside the pool and having lunch in the Blue Potato Restaurant. Very relaxing. The rooms are a good size and nicely decorated.

Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Lovely way to spend time in Singapore

Customer review rating 4.6/5

Judith P. Friends - 28/11/2019 Confirmed reviews ALL

Loved the room, enjoyed eating at the restaurant. Housekeeping wasn’t up to scratch though

Dear Ms. P., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. P. to welcoming you again at Swissôtel Merchant Court, Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Perfect hotel

Customer review rating 4.6/5

Chantal S. Couples - 28/11/2019 Confirmed reviews ALL

We had a wonderful time. The room was perfect with thoughtful lighting,a comfortable bed and a pillow menu. All staff were very helpful. The location was perfect, just next to Clarke's Quay.

Dear Ms. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt
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