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Swissôtel Le Plaza Basel 4 stars

Customer review rating 4.5/5 2,665 reviews

ALLSAFE approved hotel

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Swissôtel Le Plaza Basel
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+ 17 Services

Hotel extras

  • An ALLSAFE certified hotel

  • 9 spacious meeting rooms with natural daylight

  • Directly connected to the Congress Center

  • Pürovel Sport with sauna and steambath

  • Inhouse restaurant Grill25 and Lobby Bar

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Currency exchange
  • Porter
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bicycles rental (Nearby)Paying
Business services
  • 10 meeting room(s)
  • Conventions hotel
Information message

Hotel location

Swissôtel Le Plaza Basel

Messeplatz 25
4058 basel
switzerland

Tel: +41615553333

Fax: (+41)615553970

Check-in from 14h00

Check out up to 12h00

  • By plane

    EUROAPT BASEL-MUL-FREIBURG   At 12km / 7.46 miles

  • By plane

    GENEVA COINTRIN INTL APT At 250km / 155.34 miles

  • By plane

    ZÜRICH AIRPORT At 120km / 74.56 miles

GPS :47.562987, 7.599255

Our accommodation(s)

Discerning business travellers will be most comfortable in our 238 elegant rooms and suites with various amenities.

Single Room

  • Max. number of persons: 1
  • Area: From 18 m² / 194 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

Classic Room

  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

Classic Twin Room

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

Advantage Room

  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

Advantage Twin Room

  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Premier Room

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Courtyard View *

* Subject to availability

Swiss Signature Room

  • Max. number of persons: 4
  • Area: From 35 m² / 377 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

Kids Room: 2 connecting roomsNon contractual photo

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Moderate Room

  • Max. number of persons: 1
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Classic Room Queen

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Classic Room Twin

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Advantage Room Queen

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Premier Room

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

RESTAURANT GRILL25

Type of cuisine: Regional

Grill25 is the perfect venue for every meal. Our chefs ensure the highest quality of ingredients and fresh products. All dishes are homemade with products sourced and produced locally. Don't just take our word for it, come inside and see for yourself.

LOBBY BAR

Non contractual photo

Our Lobby Bar creates a casual but stylish atmosphere with floor-to-ceiling windows, vibrant lighting and contemporary furnishing. In addition to the usual international cocktails, our Lobby Bar offers an exclusive wine selection and delicious snacks.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 107 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 56 people

Find out more

Our guest reviews for
Swissôtel Le Plaza Basel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,665 reviews

Well located, good stay

Customer review rating 4.5/5

Nasser A. Business - 05/11/2020 Confirmed reviews ALL

When I arrived in the room the shower was not working properly ( it was fixed later) and to literally staff were missing from the room but thereafter everything went well

Very personal stay

Customer review rating 4.5/5

Thomas M. Solo - 01/11/2020 Confirmed reviews ALL

Since there were only a few guests in the hotel, the welcome (late in the evening) and the farewell the following afternoon were very personal. When I said that I had a reservation, I was greeted by name. From the first minute you felt welcome as a guest. The only downside is that you have the choice between a long search for a parking space and a very expensive space in one of the surrounding parking garages.

Excellent Short Stay

Customer review rating 5.0/5

Mostafa O. Business - 31/10/2020 Confirmed reviews ALL

Staff very active and professional. Room well organize and comfortable.

Dear Mr. o., I certainly do not want to miss the opportunity of thanking you very much for your great review. It is always a pleasure for all of us to hear, that you enjoyed your stay at our hotel. I hope that we can greet you again during your next stay in Basel. Wishing you all the best. Yours sincerely, Angela Lilienthal General Manager

Great stay

Customer review rating 5.0/5

D. Couples - 27/10/2020 Confirmed reviews ALL

Had a very nice meal in the restaurant. The waitress, young lady from Waterford Ireland. Very friendly. Thankyou.

Dear Mr. D., I certainly do not want to miss the opportunity of thanking you very much for taking the time to complete this survey. It is always a pleasure to receive such a positive feedback. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to meet your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best. Sincerely, Angela Lilienthal General Manager
Customer review rating 3.5/5

Mariusz Friends - 14/10/2020 Confirmed reviews ALL

I had an average stay at this hotel. The room although large and bright didn’t have good air circulation. As a result I am my friend were waking up with dry mouth and tired. The breakfast although tasty and with good selection of dishes was served only till 9am on the week days. We had to wake up early to make it to the restaurant on time. The gym area was fairly well equipped but the sauna and changing rooms were closed for renovation. The points for the stay were not credited after the stay. I visited the property in person about a week later to get this sorted but the points were still missing. Finally after sending an email I got it sorted by the night shift staff. All in all staying at this hotel was below my expectations.

Dear Mariusz P., Thank you for taking the time to tell us about your experience at the Swissôtel Le Plaza Basel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a sign of our apologies we have credited your ALL account with 160 courtesy points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela Lilienthal General Manager

Staff wad friendly

Customer review rating 5.0/5

Anonymous Families - 12/10/2020 Confirmed reviews ALL

The breakfast was superb

Dear Grace S., We very much appreciate your comments regarding your stay at the Swissôtel Le Plaza Basel. It is always a pleasure to receive positive feedback especially about our breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Lilienthal General Manager
Customer review rating 3.5/5

Anonymous Solo - 03/10/2020 Confirmed reviews ALL

Very unfortunate not to have any hot water to shower the first morning.

Dear Pascal B., Thank you for taking the time to tell us about your experience at the Swissôtel Le Plaza Basel. I am sorry that your experience did not meet your expectations and you did not have hot water on the first morning; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a sign of our apologie we have credited your ALL account with 80 courtesy points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela Lilienthal General Manager

Fantastic!

Customer review rating 5.0/5

A H. Couples - 23/09/2020 Confirmed reviews ALL

Wonderful stay!

Dear Mr. H., I certainly do not want to miss the opportunity of thanking you so very much for your great review. It is a great pleasure for all of us to hear, that you enjoyed your stay at our hotel, and I am very happy that my staff was able to meet your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best. Angela Lilienthal General Manager

Extremely happy during my stay at Swisshôtel due to friendly staff at the reception and the restaurant!

Customer review rating 5.0/5

Cj Families - 21/09/2020 Confirmed reviews ALL

Friendly but professional welcoming at the reception when check-in. Very attentive and excellent service for the breakfasts at the restaurant. 100% satisfied!

Dear Mrs. B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your great review. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to meet your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best. Angela Lilienthal General Manager

Great location, wonderful service

Customer review rating 5.0/5

Teodor Solo - 25/08/2020 Confirmed reviews ALL

It was a wonderful stay. Great service at the reception, and the room was well clean, above the standards I'm used to from other Accor hotels. And the staff took care for my laundry to arrive promptly on time when I told them I have a train to catch at 3pm. I'd recommend this hotel to anyone

Dear Mr. M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your great review. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to meet your Accor hotels expectations. I am pleased to hear of your positive experience with our service as it's quality is our highest priority. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Underwhelmed

Customer review rating 2.5/5

L. Couples - 21/08/2020 Confirmed reviews ALL

It was disappointing. No recognition of my Platinum status, the room was way too hot and when checking out the frontdesk clerk wanted to charge my creditcard for the stay, despite that I had made the booking using reward points. At 0845 in the morning I was checking out, roomservice knocked on the door asking if they could clean the room. The servers in the breakfast restaurant were excellent - great attitude and service. Everything else felt disorganized.

Pleasant holidays

Customer review rating 4.5/5

Anonymous Families - 13/08/2020 Confirmed reviews ALL

The employees were very kind and friendly. (reception, restaurant). The room was comfortable (although a little bit warm). Well impressed about the safety kit (mask + liquid) we got Well impressed by the employee reception to offer us bottles of water when we left (due to the hot temperature outside) I was surprised that the hotel did not have a parking area available and that we have to park in the Messe.

Dear Mr. F., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your great review. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to meet your expectations even though you were disappointed of the parking spaces. We offer our valued guest to load off & on the luggage in front of the hotel entrance, where our concierge is very pleased to assist you. Please feel free to use our valet parking service as well next time. I hope that we can greet you again during your next stay in Basel. Wishing you all the best. Yours sincerely, Angela Lilienthal General Manager

Under heavy construction

Customer review rating 4.0/5

Chris S. Business - 12/02/2020 Confirmed reviews ALL

The room was loud. Filled with noise from the construction on the 6th floor

Dear Christopher S., I certainly do not want to miss the opportunity of thanking you so very much for your note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and I am very happy that my staff was able to fulfill your expectations. I am sorry that our room did not meet completely your expectations; please allow me to express my apologies. At Swissôtel Le Plaza Basel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For that we also have plans to do some room renovations in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. We noted a free upgrade to a new room to your profile for your next stay in Basel. Sincerely, Angela Lilienthal General Manager

Heating system not functioning - impossible switch on for many electric appliznces

Customer review rating 1.0/5

Anonymous Business - 29/01/2020 Confirmed reviews ALL

One night out of 2 freezing in my bedroom 2 nd night with 2 electric radiators not efficient Staff and technical team slow to react ( I have called 3 times without response ) Totally unacceptable for this kind of Hotel in Switzerland

Dear Mathieu S., I certainly do not want to miss the opportunity of thanking you so very much for your feedback. I apologize for the inconvenience caused in connection with the air conditioning, in your room. We have a computer-controlled air conditioning system, from which the rooms and public areas are fed centrally with heat or cold. In the rooms our guests can regulate individually. We have taken according actions to improve the temperature in our rooms. I really hope that we can greet you again during your next stay in Basel. Forthat we'll send you a voucher for a free night stay in a separate E-Mail to strengthen your trust in us back again. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Hassel free and very convenient to public transport and shopping/restaurants

Customer review rating 4.0/5

Sonia M. Friends - 10/01/2020 Confirmed reviews ALL

As above

Dear Sonia M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Great experience.

Customer review rating 3.5/5

Ronald P. Couples - 07/01/2020 Confirmed reviews ALL

Perfect everything except the room temperature control. The room was too hot. Opened the window to control.

Dear Ronald P., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Reaaonable

Customer review rating 4.0/5

Guest Business - 02/01/2020 Confirmed reviews ALL

Good hotel but few silly failings e.g. no easily accessible powerpoints to charge mobile devices and no accessible power point near the table in the room. Generally a good hotel with good staff.

Dear Jay G., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Everything is perfect especially the welcome.

Customer review rating 5.0/5

Richard P. Business - 31/12/2019 Confirmed reviews ALL

I don’t know the name of the young man at the concierge desk but I’ve known him for years and he’s a shining star. Everything else is as good. Clean, easy going, welcoming and just perfect. And thank you to Bettina and all for my Christmas gift. X

Dear Richard P., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Excellent customer service at an excellent location!

Customer review rating 5.0/5

Marianne Couples - 30/12/2019 Confirmed reviews ALL

We arrived later than anticipated - checking was efficient, a very warm and friendly welcome. We needed a couple of small things, like a UK adapter - no trouble at all. Breakfast was very good. And we enjoyed the walking distance to Basel city centre! The staff is so attentive, shows empathy and understanding. Everyone is well trained - it makes all the difference!

Dear Marianne R., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Had a lovely stay

Customer review rating 5.0/5

Lisa P. Solo - 30/12/2019 Confirmed reviews ALL

Stayed there for one night post cruise but had a nice stay. I was sick with a cold and ordered the childrens chicken soup from room service with a salad. It was all very good and everyone I encountered who works at the hotel was very helpful and nice.

Dear Lisa P., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Our most recent 20 reviews

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