Swissôtel Le Plaza Basel 4 stars

Customer review rating 4.5/5 2,569 reviews
Swissôtel Le Plaza Basel
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Room 1

Number of guests
Children's age

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Hotel extras

  • 238 elegant and comfortable rooms

  • 9 spacious meeting rooms with natural daylight

  • Directly connected to the Congress Center

  • Pürovel Sport with sauna and steambath

  • Inhouse restaurant Grill25 and Lobby Bar

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Porter
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Services for children
  • Bicycles rental (Nearby)
Business services
  • 10 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Le Plaza Basel

Messeplatz 25
4058
basel
switzerland

Tel: +41615553333

Fax: (+41)615553970

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    EUROAPT BASEL-MUL-FREIBURG   At 12km / 7.46 miles

  • By plane

    GENEVA COINTRIN INTL APT At 250km / 155.34 miles

  • By plane

    ZÜRICH AIRPORT At 120km / 74.56 miles

GPS :47.562987, 7.599255

Our accommodations

Discerning business travellers will be most comfortable in our 238 elegant rooms and suites with various amenities.

Classic Room Queen

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Classic Room Twin

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Advantage Room Queen

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Advantage Room Twin

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Premier Room

  • Max. number of persons: 3
  • Area: From 35
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Moderate Room

  • Max. number of persons: 1
  • Area: From 25
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Junior Suite

  • Max. number of persons: 3
  • Area: From 55
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Plaza Suite

  • Max. number of persons: 3
  • Area: From 80
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Presidential Suite

  • Max. number of persons: 3
  • Area: From 95
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

RESTAURANT GRILL25

Type of cuisine: Regional

Grill25 is the perfect venue for every meal. Our chefs ensure the highest quality of ingredients and fresh products. All dishes are homemade with products sourced and produced locally. Don't just take our word for it, come inside and see for yourself.

LOBBY BAR

Photo non contractuelle / Strictly non binding

Our Lobby Bar creates a casual but stylish atmosphere with floor-to-ceiling windows, vibrant lighting and contemporary furnishing. In addition to the usual international cocktails, our Lobby Bar offers an exclusive wine selection and delicious snacks.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 107

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 56 people

Find out more

Our guest reviews for
Swissôtel Le Plaza Basel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,569 reviews

Under heavy construction

Customer review rating 4.5/5

Chris S. Business - 12/02/2020 Confirmed reviews ALL

The room was loud. Filled with noise from the construction on the 6th floor

Dear Christopher S., I certainly do not want to miss the opportunity of thanking you so very much for your note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and I am very happy that my staff was able to fulfill your expectations. I am sorry that our room did not meet completely your expectations; please allow me to express my apologies. At Swissôtel Le Plaza Basel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For that we also have plans to do some room renovations in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. We noted a free upgrade to a new room to your profile for your next stay in Basel. Sincerely, Angela Lilienthal General Manager

Heating system not functioning - impossible switch on for many electric appliznces

Customer review rating 4.5/5

Anonymous Business - 29/01/2020 Confirmed reviews ALL

One night out of 2 freezing in my bedroom 2 nd night with 2 electric radiators not efficient Staff and technical team slow to react ( I have called 3 times without response ) Totally unacceptable for this kind of Hotel in Switzerland

Dear Mathieu S., I certainly do not want to miss the opportunity of thanking you so very much for your feedback. I apologize for the inconvenience caused in connection with the air conditioning, in your room. We have a computer-controlled air conditioning system, from which the rooms and public areas are fed centrally with heat or cold. In the rooms our guests can regulate individually. We have taken according actions to improve the temperature in our rooms. I really hope that we can greet you again during your next stay in Basel. Forthat we'll send you a voucher for a free night stay in a separate E-Mail to strengthen your trust in us back again. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Hassel free and very convenient to public transport and shopping/restaurants

Customer review rating 4.5/5

Sonia M. Friends - 10/01/2020 Confirmed reviews ALL

As above

Dear Sonia M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Great experience.

Customer review rating 4.5/5

Ronald P. Couples - 07/01/2020 Confirmed reviews ALL

Perfect everything except the room temperature control. The room was too hot. Opened the window to control.

Dear Ronald P., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Reaaonable

Customer review rating 4.5/5

Guest Business - 02/01/2020 Confirmed reviews ALL

Good hotel but few silly failings e.g. no easily accessible powerpoints to charge mobile devices and no accessible power point near the table in the room. Generally a good hotel with good staff.

Dear Jay G., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Everything is perfect especially the welcome.

Customer review rating 4.5/5

Richard P. Business - 31/12/2019 Confirmed reviews ALL

I don’t know the name of the young man at the concierge desk but I’ve known him for years and he’s a shining star. Everything else is as good. Clean, easy going, welcoming and just perfect. And thank you to Bettina and all for my Christmas gift. X

Dear Richard P., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Excellent customer service at an excellent location!

Customer review rating 4.5/5

Marianne Couples - 30/12/2019 Confirmed reviews ALL

We arrived later than anticipated - checking was efficient, a very warm and friendly welcome. We needed a couple of small things, like a UK adapter - no trouble at all. Breakfast was very good. And we enjoyed the walking distance to Basel city centre! The staff is so attentive, shows empathy and understanding. Everyone is well trained - it makes all the difference!

Dear Marianne R., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Had a lovely stay

Customer review rating 4.5/5

Lisa P. Solo - 30/12/2019 Confirmed reviews ALL

Stayed there for one night post cruise but had a nice stay. I was sick with a cold and ordered the childrens chicken soup from room service with a salad. It was all very good and everyone I encountered who works at the hotel was very helpful and nice.

Dear Lisa P., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager
Customer review rating 4.5/5

Cecil J. Couples - 26/12/2019 Confirmed reviews ALL

Wonderful. Beautiful room. Lovely breakfast. Personnel very helpful and professional.

Dear Cecil J., I certainly do not want to miss the opportunity of thanking you so very much for your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager
Customer review rating 4.5/5

Anonymous Couples - 26/12/2019 Confirmed reviews ALL

Very pleasant, conveinent, and enjoyable.

Dear Alexander Y., I certainly do not want to miss the opportunity of thanking you so very much for your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

In a tough competition among Basel hotels, Swissotel still delivers a great experience

Customer review rating 4.5/5

Anonymous Families - 25/12/2019 Confirmed reviews ALL

I have been stayed here on business trips a few times and Swissotel became my preferred location in town. Now I had to spend a business trip with my family. It is always a challenge to travel with small kids, the team of the hotel made our stay much less stressful than I foresaw. If you chose their Kid's special rate (which I could not, the online booking system was a bit obscure) you even have a great experience at a great rate!

Dear Daniel H., I certainly do not want to miss the opportunity of thanking you so very much for your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Not a modern business hotel!

Customer review rating 4.5/5

David R. Couples - 20/12/2019 Confirmed reviews ALL

* Woke us up an hour before our bags were due for collection! * Shower is dangerous! * Room too hot! Antique thermostat that could not be set cooler. * Thin mattress * No clock in room

Dear David R., I certainly do not want to miss the opportunity of thanking you so very much for your note and your answer to our online guest questionnaire. I am sorry that our room did not meet completely your expectations; please allow me to express my apologies. At Swissôtel Le Plaza Basel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For that we also have plans to do some room renovations in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. For that we noted a free upgrade (upon availability) for your next stay at our property. Sincerely, Angela Lilienthal General Manager

Disappointed

Customer review rating 4.5/5

David L. Business - 20/12/2019 Confirmed reviews ALL

I was a bit disappointed that this time around the mini bar was not complementary. During my past other stays, the mini bar was complementary and every night, there was a new bottle of water by the night stand.

Dear David L., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Excellent hotel

Customer review rating 4.5/5

Daniel Couples - 20/12/2019 Confirmed reviews ALL

We have a very nice stay in Swiss hotel. Everything was how it suppose to be. Room very clean and neat, excellent staff, and very good breakfast. Very nice and convenient location just beside the convention center, with all the transport possibilities few meters away.

Dear Daniel J., I certainly do not want to miss the opportunity of thanking you so very much for your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Not impressive compared to other hotels for business travel

Customer review rating 4.5/5

Anonymous Business - 18/12/2019 Confirmed reviews ALL

I did not have the best experience and am not sure if I would consider returning. The room was below expectations, with a leaky bathroom shower head that was intermittently loud, there was not too much variety for the dinner menu, the fan was too loud and I was awoken before a big meeting at work with loud beeping noises in my room prior to my wake up time. My sheets were also dirty and the shower and faucets were not clean either.

Dear Anoop D., I certainly do not want to miss the opportunity of thanking you so very much for your note and your answer to our online guest questionnaire. I am sorry that our room did not meet completely your expectations; please allow me to express my apologies. At Swissôtel Le Plaza Basel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For that we also have plans to do some room renovations in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. For that we noted a free upgrade (upon availability) for your next stay at our property. Sincerely, Angela Lilienthal General Manager
Customer review rating 4.5/5

Anonymous Friends - 17/12/2019 Confirmed reviews ALL

Excellent

Dear Francis F., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Had a great stay at the beginning of our vacation!

Customer review rating 4.5/5

Dave H. Couples - 17/12/2019 Confirmed reviews ALL

We had a great time at this hotel, I was surprised at how quiet the room was, I never did hear anyone talking in the hallway, or doors opening/closing, etc. The service was great, and we enjoyed the restaurant for dinner as well.

Dear David H., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Excellent

Customer review rating 4.5/5

Sundeep Business - 17/12/2019 Confirmed reviews ALL

Dec 2-6 2019 was my fourth visit/stay with the Swissôtel Basel. This goes to prove how satisfied I am with your hotel. Thank you for your hospitality.

Dear Sundeep D., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Good location hotel

Customer review rating 4.5/5

Eddy W. Couples - 17/12/2019 Confirmed reviews ALL

1. Room interior is quite dark. Lamp shades are black. 2. Corner room (203) is quite roomy. Nothing special. 3. Room card is blank. Need some design to jazz it up. 4. Hotel location close to transportation. Very convenient. 5. Free Basel card really comes handy for tourists. 6. Will be nice to have a swimming pool onsite.

Dear Eddy W., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager

Excellent!

Customer review rating 4.5/5

Chao Business - 16/12/2019 Confirmed reviews ALL

It was nice experience staying at the hotel. The breakfast was fantastic.

Dear Chao F., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Basel and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Basel. Wishing you all the best, I remain Yours sincerely, Angela Lilienthal General Manager
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