Swissôtel Kunshan 5 stars

Customer review rating 4.5/5 1,911 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
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Swissôtel Kunshan
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+ 17 Services

Hotel extras

  • Labeled ALLSAFE

  • Convenient location in Kunshan's central busin ess district

  • Welcoming contemporary accommodations with pan oramic views

  • Authentic traditional Cantonese and Shanghai B en Bang cuisine at The Chinese Paradise

  • Large fitness centre, heated indoor pool and e nergising Touch Spa

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool closed for renovation
  • Fitness centre
  • Well-being
  • Bicycles rental (nearby) Paying
Catering
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Business center with support staff

Hotel location

Swissôtel Kunshan

387 Qianjin Zhong Road
215300 kunshan
china

Tel: +8657885788

Fax: (+86)57885555

Check-in from 14h00

Check out up to 12h00

  • By plane

    SHANGHAI HONGQIAO INTL APT At 50km / 31.07 miles

  • By plane

    SHANGHAI PUDONG INTL APT At 110km / 68.35 miles

GPS :31.382972, 120.966413

Our accommodation(s)

Delicate Chinese watercolours complement smooth lines, crisp cream tones and rich timbers. Add exhilarating city views, premium amenities and up-to-the minute technology for an inspiring stay in your choice of our 384 welcoming rooms and suites. All rooms boast state-of-the-art features exclusive amenities and services that cater to the needs of the discerning business travellers and tourists alike.

Classic Room King

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Park view *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Direct dial telephone

Classic Room Twin

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Park view *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Direct dial telephone

Swiss Business Advantage Room King

  • Max. number of persons: 3
  • Area: From 43 / 463 sq ft
  • Views: Park view *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Executive Room King

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Park view *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Executive Room Twin

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Park view *

Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Our restaurants and bars

CHINESE PARADISE

Type of cuisine: Regional

Chinese Paradise serves authentic Shanghai Ben Bang and Cantonese home style cooking using fresh local products and carefully sourced specialty ingredients from around China.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

CAFE SWISS

Type of cuisine: Dietary cuisine

Enjoy regional, Swiss and international cuisine at Café Swiss, Swissôtel Kunshan's all-day restaurant with both a la carte and buffet options, serving breakfast, lunch and dinner in a relaxed, informal setting.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

The Grill @ 387

Type of cuisine: International

Contemporary New York style bar serving craft beers, cocktails and wines along house dry-aged steaks, burgers and pizza.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

THE BAR

The BAR offers a full range of beverage including cocktails, wines and a light snack menu. It is the perfect retreat after work for a quiet drink with friends or colleagues.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 616

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Swissôtel Kunshan

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,911 reviews

good stay.

Customer review rating 4.0/5

Anonymous Business - 01/06/2021 Confirmed reviews ALL

it is fine for this time.

Dear Mr. M. Xiang Shan, We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Ma Director of Rooms

Great Hotel and animation!

Customer review rating 5.0/5

Family M. Friends - 29/04/2021 Confirmed reviews ALL

I had the chance to participate in one of the fanciest hotel event I have been at the steakhouse.

Dear Mr. Damien M., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. We are absolutely delighted to hear of your great of experience with our hotel event. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Sincerely, Aaron Ma Director of Rooms

Good Stay

Customer review rating 3.5/5

Jimmy Z. Business - 20/03/2021 Confirmed reviews ALL

The room was clean and spacious with modern, neutral decor. The staff were friendly and helpful. The breakfast was good and the hotel restaurant was exceptional, while It also felt that they are missing staff and they still can improve their service, no staff help me to book the taxi after waiting for over hours in lobby

Dear Mr. z., Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As you mentioned member experience and taxi service problem, we will focus on that and will take appropriate measures to improve our related services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ariel Tong Asst. Front Office Manager

Good Staffs

Customer review rating 5.0/5

Anonymous Business - 18/03/2021 Confirmed reviews ALL

Every Staff are very kindly and nice service.

Kazuki H. 様 この度は、Swissôtel Kunshan でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Ariel Tong Asst. Front Office Manager
Customer review rating 5.0/5

Dr. L. J. Business - 18/02/2021 Confirmed reviews ALL

My experience during this period of time of stay in your hotel is as good as the previous ones. That’s why I am always choosing to come back! Thank you!

Dear Dr. L., We very much appreciate your comments regarding your stay again at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you have a good time with us. Sincerely, Aaron-Director of Rooms

Good stay

Customer review rating 5.0/5

Joleen Solo - 18/02/2021 Confirmed reviews ALL

Awesome

Dear Ms. J., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ariel Tong- Asst. Front Office Manager

Dropped services

Customer review rating 3.0/5

Anonymous Business - 05/02/2021 Confirmed reviews ALL

I stayed at business trip last February. Since then, the decline in service to guests cannot be denied. Cancellation of TV (NHK), shortened use time of gym, reduction of Amenities ,Breakfast time etc... Staff take care very well.

Kazuki H. 様 この度は、Swissôtel Kunshan でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。 頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Swissôtel では、スタッフ一同、より一層の努力を重ねてまいります。 この度は、アンケートにご協力いただき、ありがとうございました。 またのご宿泊を心よりお待ち申し上げております。 ありがとうございました。 Ariel Tong Asst. Front Office Manager

It is impossible to stay in the condition of contract in 2021.

Customer review rating 4.0/5

K H. Business - 15/01/2021 Confirmed reviews ALL

It is always used, and the acquaintance staff is very kind and comfortable.

Dear Kazuki H., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments mentioned “staff very kind and comfortable", with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Ma-Director of Rooms

Generally speaking it is good.

Customer review rating 4.5/5

L. J. Business - 13/01/2021 Confirmed reviews ALL

Everything to me is fine, but would appreciate if the closing time of the happy hour service to be at around 8:15-8:30 or at least, same as the other Accor hotels.....especially during the present Pandemic period.

Dear Dr. L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with managerment team. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our services. As for the Happy Hour operation hours you mentioned, we will also look at other sister hotel in Accor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Ma-Director of Rooms

Excellent service

Customer review rating 5.0/5

Anonymous Families - 28/12/2020 Confirmed reviews ALL

We booked an advantage room for the 3 of us: couple with a child. The checking was really smooth the front desk people were really friendly: Mr Sky Hu, Ms Fiona ans Ms Aby. Being an Accord Gold Member, they offered a suite upgrade for a very competitive price. The stay was really good with a nice breakfast buffet.

Dear Mr P., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ariel Tong Asst. Front Office Manager

Service is very good

Customer review rating 5.0/5

Zee Solo - 20/12/2020 Confirmed reviews ALL

All staffs at reception were friendly. Service was good and professional. I enjoyed the time during my stay. Hope to come back soon

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asst. Front Office Manager Ariel Tong

Good Stay

Customer review rating 5.0/5

Z. J. Business - 10/12/2020 Confirmed reviews ALL

Quiet, Clean, Good breakfast

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ariel Tong Asst. Front Office Manager

Great stay and rate

Customer review rating 5.0/5

Randy Business - 02/11/2020 Confirmed reviews ALL

The rooms were clean, although a little small. But the bar area is nice and great service. The buffet is good too.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Asst. Front Office Manager Ariel Tong

As good as before!

Customer review rating 4.5/5

Dr. L. J. Business - 26/10/2020 Confirmed reviews ALL

A friendly, well organized hospitality environment with efficient team led by GM.

Dear Dr. L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Front Office Manager Ariel Tong

Good Service

Customer review rating 4.0/5

K H. Business - 27/09/2020 Confirmed reviews ALL

I always use this hotel . Especially the members of the restaurant remember me. I can very well receive the service of the restaurant members.

Dear Kazuki H., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Executive Lounge Manager Jerry Zhao

Swissôtel Kunshan gives good effort

Customer review rating 4.5/5

Jeff W. Solo - 25/09/2020 Confirmed reviews ALL

I've had several stays at the Swissôtel Kunshan and each time I feel welcome and appreciated. The staff is considerate of a guests wants and needs, which is appreciated. The hotel's facilities such as pool, gym and bar/restaurant are pleasant while the location offers a chance to go around and see some interesting nearby Kunshan sights.

Dear Jeffrey Steven W., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerry zhao Executive Lounge Manager

Good!

Customer review rating 4.0/5

Dr.jianjun L. Business - 25/09/2020 Confirmed reviews ALL

Good as usual......

Dear Jian Jun L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Executive Lounge Manager Jerry Zhao

Good stay!

Customer review rating 4.5/5

Dr. J. L. Business - 01/09/2020 Confirmed reviews ALL

Happy to see more guests are coming to the Hotel and more activities have been resumed. Although most of the international gusts have not come back hopefully soon! During last stay, have experienced great things are highlighted as below: - The F&A operation was very well conducted by Selina through her strong leadership; - Lisa L. and her team (Coco, Alain....) has managed busy Swiss Caffe business in an excellent order and efficiency. - Appreciate Elvis Gan and Daniel Zhou for their great efforts in taking care of guests in the western restaurant, - For the front desk, Bennett, Jerry and Paul, Marry and ....are always helpful in solving guests problems. Thanks Richard!

Dear Jian Jun L., We very much appreciate your comments regarding your stay at the Swissôtel Kunshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerry Zhao Executive Lounge Manager

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