Swissôtel Krasnye Holmy

Swissôtel Krasnye Holmy 5 stars

Customer review rating (ALL Rating) 4.5/5 632 reviews

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Description

Hotel extras

  • Labelled ALLSAFE

  • Panoramic skyline and Moskva River views from one of Moscow’s tallest buildings

  • Three dining outlets offering everything from healthy Alpine cuisine to curated cocktails

  • Luxury spa and fitness facilities including a heated indoor pool and relaxation area

  • Diverse conference and banqueting facilities, from boardrooms to ballrooms

ALLSAFE approved hotel

Hotel location

Swissôtel Krasnye Holmy

Kosmodamianskaya nab 52 bld 6
115054 MOSCOW
Russia

  • By plane

    DOMODEDOVO INTERNATIONAL AIRPORT At 40km / 24.85 miles

  • By plane

    SHEREMETYEVO INTERNATIONAL APT At 34km / 21.13 miles

  • By plane

    VNUKOVO INTERNATIONAL AIRPORT At 30km / 18.64 miles

GPS:55.733254, 37.644594

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ACAPELLA RESTAURANT & LOUNGE

Acapella Restaurant & Lounge is the main restaurant of the hotel. The restaurant's team offers a contemporary international cuisine, focusing on local, eco-friendly, organic and seasonal ingredients and modern cooking techniques.

Our accommodation(s)

234 spacious rooms and suites with panoramic city views offer contemporary, uncluttered design and an ideal atmosphere for work or leisure. All rooms have luxurious bathrooms while suite amenities range from separate living areas to private kitchens. Guests of all rooms have access to the Swiss Executive Club Lounge, except for Swiss Business Advantage.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  632 reviews

TripAdvisor Rating  4.5/5  1,480 reviews

Decent Hotel nearby the Kremlin

Customer review rating 5.0/5

Mateo G. Solo - Confirmed reviews ALL

Enjoyed the interior design of the public areas. Rooms are spacious but need renovation as the overall impression is that it shows many signs of fatigue.

Dear Mateo, Thank you very much for comments and excellent review! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Rovenskiy Guest service manager.

Great hotel in a perfect location with top-class facilities.

Customer review rating 4.5/5

Dias Business - Confirmed reviews ALL

All was very enjoyable except for the fact that I was not allowed to check-in early and was asked to pay an additional fee.

Dear Dias, We very much appreciate your comments regarding your stay at the Swissôtel Krasnye Holmy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to inform you that early check-in is provided upon availability for ALL Gold, Platinum, Diamond and Limitless members of our loyalty programme. But, of course, we would be happy to provide it a few ours earlier for a new members upon availability. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Rovenskiy Guest service manager

Very pleasant stay - perfect for couples, excellent service

Customer review rating 4.5/5

G. A. Couples - Confirmed reviews ALL

The stay was exceptional, from the very first contact with the staff at Krasnye Holmy. They were friendly, attentive, and had an overall customer-oriented mindset. One criticism about the booking system is that once a reservation is made on the Accor website, it is impossible to edit/change personal details like the name, phone number, etc. However, the receptionist, Miss Diana, promptly resolved the issue via telephone. Breakfast was worth every penny, the food was fresh, and the selection broad. The servers were very responsive and efficient. The room was spacious and clean, and we faced the most beautiful view of all the Moscow landscapes; it was breathtaking even from as low as the 11th floor. The highlight of our stay was the visit to the rooftop bar: probably, the tastiest cocktails I have ever tried. And the waiter was spot-on with his recommendation for the drinks. The pool was nice and clean, meeting the expectations for this hotel category. The only disappointment was that the massage shower in the swimming pool was not functional during our stay, a pity. Overall, the only nitpick we could mention is the need for maintenance works/renovation in certain areas. One example is the aforementioned massage shower in the pool, and the faucets of the normal shower near the swimming pool entrance were a little rusty. Another example was a little crack in the wall in our occupied room. Nevertheless, these minor issues certainly did not take away from the overwhelmingly positive experience we received. The staff's service certainly made up for and beyond the mishaps. We were also impressed by the speed of the room service. The final positive step of our customer journey was when we found out we had forgotten an item in the room after checking out: not even five minutes had passed when Mr. Robert from the reception had called us having located the possession. We want to thank the fantastic team for their outstanding service; we shall definitely come back for another time!

Dear A., We very much appreciate your comments regarding your stay at the Swissôtel Krasnye Holmy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexey Rovenskiy Guest Service Manager

Breathtaking comfort

Customer review rating 5.0/5

Igor Couples - Confirmed reviews ALL

Extremely pleasant stay. Great service. Very good breakfast

Уважаемый Игорь, Большое спасибо за теплые слова и высокие оценки! Ждем Вас снова! Искренне Ваш, Алексей Ровенский, Менеджер по работе с гостями.

Hotel used to be better

Customer review rating 3.0/5

Igor Business - Confirmed reviews ALL

Where were spots after leaked drinks on the floor close to the minibar upon arriving. Looks like room cleaning were not done properly. Not all hygiene staff had been changed on the daily basis. Toothpaste was absent in the bath room since the beginning. Invoice after check out was hand out without stamp and signature of the hotel representative, as well as without bill of terminal machine.

Уважаемый Игорь, Спасибо за то, что Вы нашли время ответить на наши вопросы и поделиться своим мнением о проживании в Swissôtel Krasnye Holmy. Мне очень жаль, что предложенный сервис не соответствовал Вашим ожиданиям. Позвольте принести Вам свои самые искренние извинения. В Swissôtel мы боремся за то, чтобы предложить обслуживание самого высокого уровня для каждого из наших гостей. Поэтому Ваш отзыв очень важен для нас. Будьте уверены, что все необходимые меры будут приняты для того, чтобы подобного не повторилось в будущем. Мы Вам очень благодарны за отзыв, и искренне надеемся, что Вы предоставите нам возможность исправить свои ошибки в ближайшем будущем. Мне бы очень хотелось связаться с Вами для уточнения некоторых деталей. Искренне Ваш Алексей Ровенский, Менеджер по работе с гостями.

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