Swissôtel Kolkata 5 stars

Customer review rating 4.3/5 2,384 reviews
Swissôtel Kolkata
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+ 16 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • 9 Executive Rooms with outdoor Jacuzzis

  • Additionally 2 Suites with outdoor Jacuzzis

Services in the hotel and nearby

Check-in from 13h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • NETAJI SUBHASH CHAND B INTL APTPaying
  • Languages spoken at the hotel
  • Shoe shine machine
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
Catering
  • 1 restaurant(s)
  • 2 bar(s)
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Business center with support staff

Hotel location

Swissôtel Kolkata

City Centre New Town
Action Area 2 D Plot No 11 5
New Town Rajarhat
700157
kolkata
india

Tel: +9103366266666

Fax: (+91)03366266626

Contact email

Check-in from 13h00

Check out up to 11h00

  • By plane

    NETAJI SUBHASH CHAND B INTL APT At 3km / 1.86 miles - Shuttle paying

GPS :22.6228305, 88.4500372

Our accommodations

Swissotel Kolkata features 147 elegant guest rooms and suites from the Classic room at 32 m2 - Swiss Business Advantage - Swiss Executive Club - Junior Suites - to the Executive Suites at 68 m2. Selected Swiss Executive Rooms and Suites also boast of a private outdoor Jacuzzi. Exceptional service - exclusive access to our Executive Lounge - complimentary breakfast - evening cocktails - and many more privileges can be enjoyed by guests

Classic King

  • Max. number of persons: 3
  • Area: From 32
  • High speed internet
  • Bathrobe
  • Slippers
  • Direct dial telephone

Classic Twin

  • Max. number of persons: 3
  • Area: From 32
  • High speed internet
  • Bathrobe
  • Slippers
  • Direct dial telephone

Swiss Advantage King

  • Max. number of persons: 3
  • Area: From 32
  • High speed internet
  • Bathrobe
  • Slippers
  • Direct dial telephone

Swiss Advantage Twin

  • Max. number of persons: 3
  • Area: From 32
  • High speed internet
  • Bathrobe
  • Slippers
  • Direct dial telephone

Executive Room King

  • Max. number of persons: 3
  • Area: From 32
  • High speed internet
  • Bathrobe
  • Slippers
  • Direct dial telephone

Swiss Executive Room with Jacuzzi

  • Max. number of persons: 3
  • Area: From 38
  • High speed internet
  • Bathrobe
  • Slippers
  • Direct dial telephone

Swiss Executive Room Twin

  • Max. number of persons: 3
  • Area: From 32
  • High speed internet
  • Bathrobe
  • Slippers
  • Direct dial telephone

Junior Suite

  • Max. number of persons: 3
  • Area: From 65
  • High speed internet
  • Bathrobe
  • Slippers
  • Direct dial telephone

Junior Suite with Jacuzzi

  • Max. number of persons: 3
  • Area: From 65
  • High speed internet
  • Bathrobe
  • Slippers
  • Direct dial telephone

Executive Suite

  • Max. number of persons: 3
  • Area: From 68
  • High speed internet
  • Bathrobe
  • Slippers
  • Direct dial telephone

Executive Suite with Jacuzzi

  • Max. number of persons: 3
  • Area: From 65
  • High speed internet
  • Bathrobe
  • Slippers
  • Direct dial telephone

Our restaurants and bars

CAFÉ SWISS

Type of cuisine: International

Café Swiss caters to local and international palates and specialises in Swiss-inspired European cuisine and popular Indian dishes made with local, regional and seasonal produce. It is an ideal casual dining venue for breakfast, lunch, dinner.

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAAYA

Photo non contractuelle / Strictly non binding

Boasting sleek and ultra modern interiors, coupled with stunning views of the city, Maaya is the buzzing epicentre of Kolkata's nightlife. Guests can linger over their favourite drink at Maaya, which offers an extensive selection of delicious cocktails...

Wykiki - Asian Street Bar

Photo non contractuelle / Strictly non binding

Travel the famous food streets of Asia from the comfort of Wykiki, a new terrace lounge with the exotic vibes of South East Asia

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 656

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 800 people

Find out more

Our guest reviews for
Swissôtel Kolkata

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,384 reviews

pleasant stay

Customer review rating 4.3/5

Krishanu G. Friends - 17/02/2020 Confirmed reviews ALL

i love staying at swiss hotel due to the hospitality of subhodeep and arnak. These guys really make u feel special. I wish them all the success in life. I did mention about arnak and subhodeep to Mr Neotia also when we meet at the ATK match. However the rated quoted to me are not to my satisfactory hence i will stop visiting swiss hotel.

It was indeed a very pleasant experience..

Customer review rating 4.3/5

Alok D. Business - 12/02/2020 Confirmed reviews ALL

Enjoyed my stay at the hotel.. the staffs were all very cooperative and well behaved..

Dear Mr. D., Warm greetings from Swissotel Kolkata! We very much appreciate your comments regarding your recent stay at the Swissôtel Kolkata. It is always a pleasure to receive positive feedback. I will share your comments with my team. Your words of appreciation of our services will go a long way to motivate my entire team and will enable them to continue to deliver the high level of service to our valued guests. It is our endeavour to continuously improve and offer an elevated product to our valued guests. Thank you once again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jameson Solomon General Manager

Well located

Customer review rating 4.3/5

Rohit S. Families - 08/02/2020 Confirmed reviews ALL

Very close to the airport and has a shopping mall adjacent to it extremely convenient. Cordial and welcoming staff specially boys at the reception, boys at the concierge and the team at the restaurant. Good food great ambience. Strongly recommended for families. Room with jacuzzi recommended for families with children.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Swissôtel Kolkata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jameson Solomon General Manager

Kolkata hotel

Customer review rating 4.3/5

Deb B. Families - 08/02/2020 Confirmed reviews ALL

Convenient location, courteous staff and adequate facilities. Some minor repair work needed in our room like the bathroom door etc. Front desk was very helpful.

Dear Ms. B., We very much appreciate your comments regarding your stay at the Swissôtel Kolkata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your feedback of our floors in our bathroom and rest assured will work on the same. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jameson Solomon General Manager

Well located

Customer review rating 4.3/5

Prabhanjan M. Business - 07/02/2020 Confirmed reviews ALL

The stay for 1 day was very nice. The breakfast was so good. Mr Shrestha was very responsive. I expected a tooth brush and shaving KIT in the room I stayed which was not there. The bath room door has no lock facility. While checking out of the hotel the staff did there job very professionally, but a smile was missing on the face.

Dear Mr. M., Greetings from Swissôtel Kolkata! At the outset we would like to thank you for choosing to stay with us and also taking the trouble to highlight your concern, so that we can get a chance to improve our quality of services. We truly appreciate your feedback and we regret the inconvenience faced by you. We have updated your profile in regards to the dental kit and shaving kit. You will surely notice the upgrades on your next visit. Thank you for appreciating the professional and helpful services offered by my team members. On your next visit we shall ensure to offer services to you with a smile. With warm regards, Jameson Solomon General Manager

Great!

Customer review rating 4.3/5

Maree M. Business - 14/01/2020 Confirmed reviews ALL

Great

Dear Ms. M., We very much appreciate your comments regarding your stay at the Swissôtel Kolkata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have also noted your feedback regarding our WIFI and rest assured we will look into the same. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jameson Solomon General Manager

A wonderful stay !!!

Customer review rating 4.3/5

Saurav G. Friends - 08/01/2020 Confirmed reviews ALL

Everything was perfect and the staffs were very helpful and courteous

Dear Mr. G., Warm greetings from Swissotel Kolkata! Thank you for staying with us and sharing your feedback about your recent stay at Swissôtel Kolkata. It is always encouraging to know that we were able to achieve our standards of ensuring that your stay with us was perfect. This is what we strive for every day. We cherish your patronage and appreciate your confidence in us. It is a pleasure to have you as our ambassador and we look forward to a long lasting relationship with you and to serving you again. With warm regards, Jameson Solomon General Manager

pleasant

Customer review rating 4.3/5

Shawn Families - 03/01/2020 Confirmed reviews ALL

Hospitality of staff and quality of food was good. Few negatives 1. Room door lock would occasionally get stuck requiring assistance from room service 2. Phone calls during privacy period caused inconvenience as our child was unable to sleep. Note phone calls were repetitive in nature regarding the same subject. 3. High chair provided didn't have straps for our infant.

Dear Mr. D., Warm greetings from Swissôtel Kolkata! At the outset we would like to thank you for choosing to stay with us. We highly appreciate your feedback and we regret the inconvenience faced by you with regards to your overall stay experience. Especially, the door lock issues, the frequent phone calls and infant chair without straps. I would like to assure you on that the irregularities mentioned by you have been addressed individually with responsible team members to ensure an immediate improvement. We would once again like to thank you for your trust and support and we assure you that the team will strive to deliver an experience that matches our brand promise. We look forward to see you soon again. With warm regards, Jameson Solomon General Manager

Very impressed

Customer review rating 4.3/5

Anonymous Families - 31/12/2019 Confirmed reviews ALL

We had a short layover of 6-7 hrs and decided to stay at Swissotel as it was close to the airport. We were very impressed with the room and mostly the restaurant on the rooftop. Staff was extremely friendly and good was good. We almost regretted having to leave so soon.

Dear Ms. L., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and spending some of your precious time to share your review. We are delighted to read that you had a comfortable and safe stay and appreciated our hospitality. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. We look forward to welcome you back soon. With Warm Regards, Jameson Solomon General Manager
Customer review rating 4.3/5

Sanjeev S. Business - 30/12/2019 Confirmed reviews ALL

I am a regular guest at this property having stayed here more than 20 times . The rooms are looking tired & some have broken fittings .During my recent stay the kettle was not working . I did inform the front desk on checkout . The buffet dinner has very poor choices . Best Sanjeev

Dear Mr. S., Warm greetings from Swissôtel Kolkata! At the onset, I would like to take this opportunity to thank you I regret that your experience of the overall stay with us was less than satisfactory. I greatly appreciate your comments about aspects of the room that need refurbishment. It is a pleasure to announce that we will be implementing upgrades to the property within the next couple of months. Taking great care of the hotel, is our main priority so that we are able to offer a very well-maintained and comfortable atmosphere to our guest. At Swissôtel, we always strive to provide a superior service experience to every customer; therefore your feedback is very important to us. We shall take all necessary steps to narrow down the causes and regain your confidence in us. On your next visit we will ensure that you have a wonderful stay. With warm regards, Jameson Solomon General Manager

Very confortable and profesional staff

Customer review rating 4.3/5

Eneko S. S. Business - 30/12/2019 Confirmed reviews ALL

Congratulations for the treat you give to customers. Special thanks to the guy in the lobby with the luggage and taxi services tasks, whose name I can not reproduce. Very professional and smart. Thanks!

Dear Mr. L., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and spending some of your precious time to share your review. We are delighted to read that you had a comfortable and safe stay and appreciated our hospitality. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. We look forward to welcome you back soon. With Warm Regards, Jameson Solomon General Manager

JUST OK

Customer review rating 4.3/5

Medha T. B. Business - 29/12/2019 Confirmed reviews ALL

Location is convenient from airport. Food quality is poor. Overall hygiene, decor and ambiance needs to be more international.

Dear Ms. B., Warm greetings from Swissôtel Kolkata! We thank you for choosing to stay with us and we very much appreciate your feedback. Please be rest assured that every guest complaint is important to us and is handled with utmost sincerity. We are surely coming up with an improvised plan. Thank you for bring these to my attention. In relation to the bathroom facilities and amenities. We have taken it into our Housekeeping and Maintenance follow up and we assure you of our sincerest attention. Thank you for your kind feedback, and we hope to see you again soon for more relaxed and comfortable journey with us. With Warm Regards, Jameson Solomon General Manager

Good, comfortable stay

Customer review rating 4.3/5

Debapratim G. Solo - 26/12/2019 Confirmed reviews ALL

Good, comfortable stay. Breakfast could have been included with the package.

Dear Mr. G., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and spending some of your precious time to share your review. We are delighted to read that you had a comfortable and safe stay and appreciated our hospitality. We always strive to maintain our hospitality services to exceed your expectation. Your appreciation and acknowledgement are very much treasured. We look forward to welcome you back soon. With Warm Regards, Jameson Solomon General Manager

Mattress was uneven, got ill after the night’s sleep.

Customer review rating 4.3/5

Shah S. A. Families - 25/12/2019 Confirmed reviews ALL

Mattress of my room was uneven and when I woke up next morning, my stomach was upset, was still feeling tired and was feeling feverish. Although hospitality was good and food was nice, my bad sleep spoiled the whole trip.

Dear Mr. A., Warm greetings from Swissôtel Kolkata! Thank you for choosing to stay with us and sharing your feedback. We really appreciate you spending you precious time to speak to my managers over telephone. I truly apologize for the poor customer experience. I have noted every issue mentioned in your feedback. We have taken up the issues into our housekeeping and maintenance follow-ups The same would certainly be considered for evaluation to ensure a positive experience in the future. We assure you of our sincerest attention to every small detail. Taking great care of the hotel is our main priority. We shall look into the upkeep of the room product, its amenities and review ways to make improvements so that we able to offer a very well-maintained and comfortable atmosphere to our guest. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. With warm regards, Jameson Solomon General Manager

Very pleasant stay.

Customer review rating 4.3/5

Dr N. S. Business - 25/12/2019 Confirmed reviews ALL

Very comfortable stay. Very courteous staff. Good breakfast. Shopping mall next door.

Dear Mr. S., Warm greetings from Swissôtel Kolkata! Thank you for choosing our hotel for your recent stay and also for your positive feedback about our hotel. Our team is always committed to consistently provide efficient and heartfelt service to our guests, so your appreciation and acknowledgement is our greatest reward! We value your patronage and appreciate your confidence in us. We hope to see you again soon. With Warm Regards, Jameson Solomon General Manager

Wonderful stay and duited our purpose well.

Customer review rating 4.3/5

Sdey Families - 25/12/2019 Confirmed reviews ALL

Great ecperience. Did find a cockroach crawling around in the suitcase space/storage area which spoilt a perfect experience

Dear Ms. D., Warm greetings from Swissôtel Kolkata! Thank you for choosing our hotel for your recent stay and also for your positive feedback about our hotel. Our team is always committed to consistently provide efficient and heartfelt service to our guests, so your appreciation and acknowledgement is our greatest reward! We value your patronage and appreciate your confidence in us. We hope to see you again soon. With Warm Regards, Jameson Solomon General Manager

Hotel needs some form of refurbishment

Customer review rating 4.3/5

Connie Business - 23/12/2019 Confirmed reviews ALL

The hotel is quite old and it needs some form of refurbishment. One of my colleague checked in and he was told that his room does not have a mini-bar, that puzzles us? Staff are not very discreet when disclosing guests' information in front of other guests. In room amenities are very inconsistent - cups were different sizes and hard to use.

Dear Ms. C., Warm greetings from Swissôtel Kolkata! At the onset, I would like to take this opportunity to thank you for your feedback I regret that your experience of the overall stay with us was less than satisfactory. I greatly appreciate your comments about aspects of the room that need refurbishment. It is a pleasure to announce that we will be implementing upgrades to the property within the next couple of months. Taking great care of the hotel, is our main priority so that we are able to offer a very well-maintained and comfortable atmosphere to our guest. At Swissôtel, we always strive to provide a superior service experience to every customer; therefore your feedback is very important to us. We shall take all necessary steps to narrow down the causes and regain your confidence in us. On your next visit we will ensure that you have a wonderful stay. With warm regards, Jameson Solomon General Manager
Customer review rating 4.3/5

V. Business - 23/12/2019 Confirmed reviews ALL

Very good

Dear Mr. V., Warm greetings from Swissotel Kolkata! Thank you for staying with us and sharing your feedback about your recent stay at Swissôtel Kolkata. It is always encouraging to know that we were able to achieve our standards of ensuring that your stay with us was perfect. This is what we strive for every day. We cherish your patronage and appreciate your confidence in us. It is a pleasure to have you as our ambassador and we look forward to a long lasting relationship with you and to serving you again. With warm regards, Jameson Solomon General Manager

Awesome experiance

Customer review rating 4.3/5

Arnab M. Couples - 22/12/2019 Confirmed reviews ALL

It was overall a great experiance. Have stayed on many occasions and everytime it was fabulous. Keep up the great work.

Dear Mr. M., Warm greetings from Swissotel Kolkata! We very much appreciate your comments regarding your recent stay at the Swissôtel Kolkata. It is always a pleasure to receive positive feedback. I will share your comments with my team. Your words of appreciation of our services will go a long way to motivate my entire team and will enable them to continue to deliver the high level of service to our valued guests. It is our endeavour to continuously improve and offer an elevated product to our valued guests. Thank you once again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jameson Solomon General Manager

I am happy with the hotel services.

Customer review rating 4.3/5

Md. R. A. Friends - 22/12/2019 Confirmed reviews ALL

It was good to stay this hotel. The breakfast was excellent which I enjoyed very much. But room amenities was not rightly places but later they served immediately once asked them. It was great that they allow me late check out. I wish to stay near future with my family.

Dear Mr. A., Warm greetings from Swissotel Kolkata! We very much appreciate your comments regarding your recent stay at the Swissôtel Kolkata. It is always a pleasure to receive positive feedback. I will share your comments with my team. Your words of appreciation of our services will go a long way to motivate my entire team and will enable them to continue to deliver the high level of service to our valued guests. It is our endeavour to continuously improve and offer an elevated product to our valued guests. Thank you once again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jameson Solomon General Manager
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