Fairmont St Andrews - Scotland 5 stars

Customer review rating (ALL Rating) 4.4/5 11,137 reviews

ALLSAFE approved hotel

Information message

Fairmont St Andrews - Scotland
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+ 23 Services

Hotel extras

  • Labelled ALLSAFE

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

Hotel location

Fairmont St Andrews - Scotland

ST ANDREWS
KY16 8PN st andrews
united kingdom

Fax: (+44)01334837099

Check-in from 16h00

Check out up to 11h00

  • By plane

    DUNDEE AIRPORT   At 32.19km / 20 miles

  • By plane

    EDINBURGH AIRPORT At 80.47km / 50 miles

  • By plane

    GLASGOW INTERNATIONAL AIRPORT At 144.84km / 90 miles

GPS:56.3203, -2.7308

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

At our luxury hotel in St Andrews, rooms and suites combine updated classic decor and subtle tartan accents with comforts like Nespresso coffee machines and satellite TVs. Many accommodations have sea views. Four-bedroom Manor Homes are ideal for groups. If you are looking for a little extra space and luxury at our Scotland hotel- the suites provide ample of both in every accommodation.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 1,647

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 660 people

Find out more

Our guest reviews for
Fairmont St Andrews - Scotland

100% genuine reviews from our guests

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ALL Rating 4.4/5

11,137 reviews

TripAdvisor Rating 4.5/5

4,770 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 4.5/5

Paul M. Families - 11/01/2022 Confirmed reviews ALL

I have to say James Keith did a fantastic job in dealing with our initial issues on a previous trip. He made sure all arrangements were arranged in advance and also added some nice personal touches to make our stay even more enjoyable.

Dear Mr M., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your return stay. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Great stay

Customer review rating 4.5/5

Shabnam Couples - 11/01/2022 Confirmed reviews ALL

This was our first visit to the Fairmont, absolutely loved it. There were a few hiccups but considering the current times we are living in and challenges hospitality have to endure I think it’s understandable. What made everything better was the impeccable service and effort to amend and make things better. We will definitely be returning, beautiful hotel. The only thing we were a bit disappointed with was the food. It was just ok, I think I expected better from a quality hotel.

Dear Ms A., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that overall you enjoyed your first stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our Food & Beverage team to review for improvement. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Safe, comfortable and enjoyable stay

Customer review rating 5.0/5

Amanda S. Families - 10/01/2022 Confirmed reviews ALL

The hotel was clean and organised, it was luxurious and the staff were welcoming, polite and professional. The facilities were incredible and measures put in place regarding covid-19 made us feel safe.

Dear Ms S., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.
Customer review rating 4.5/5

Anonymous Couples - 10/01/2022 Confirmed reviews ALL

Excellent stay

Dear Ms E., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My apologies that you encountered some issues in Kittocks, regretfully we have been short staffed due to illness recently. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Lovely stag

Customer review rating 4.5/5

Andrew Couples - 10/01/2022 Confirmed reviews ALL

Initially got off to a bumpy start as i had ordered champagne and strawberries to be in the room but was no the case on arrival. This was soon rectified by reception who noted the error on their part and quickly rectified it. They also deducted the additional costs from our total bill and free glass of champagne in one of the restaurants. Also the manager came and spoke to us on check out which was a nice touch. Apart from the above, we had a lovely stay and would go back.

Dear Mr P., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that overall you enjoyed your stay however my apology for the issue with the champagne at the beginning. I have asked the Front Office Manager to review with the team to ensure improvements are made to prevent such errors. It is always a pleasure to receive positive feedback. and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will ensure that Megan is recognised for her customer service. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

excellent staff

Customer review rating 4.5/5

William Couples - 10/01/2022 Confirmed reviews ALL

all good

Dear Mr H., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.
Customer review rating 2.0/5

Christina P. Families - 10/01/2022 Confirmed reviews ALL

The hotel is undoubtedly one of the most beautiful places in Scotland. This is our second time staying so we knew what to expect. The cleanliness in the common spaces such as the atrium and the pool showers is dreadfully neglected. We had coffees and drinks around 4pm and by 11pm at night the same glasses and the same drinks were still on the coffee table right outside the play room. In the showers before the pool I found a used tampon which I then made the staff aware of. The disappointing thing is that I was one of the last people the night, last time slot before pool closure. I was also the first person the next morning. That leaves me to think that cleanliness regimes are not as strict and meticulous. I also noticed that staff entered the swimming pool area wearing their trainers. This is a space where guests walk barefoot it should not be happening. As for the food we had the worst experience. I believe that my husband spoke to the assistant director about this experience so I will spare the details here. For such a place the food on offer is of extremely low standard. Our children including ourselves did not have a proper dinner whilst at the hotel and after checkout we finally managed to have a decent dinner at the old course hotel. The fish restaurant was closed to my disappointment but that wouldn’t have spoiled our stay had it not been all the above and more. I strongly believe that this time the hotel lacked experienced staff including a good chef that would make a difference. He Fairmont experience should be second to none however this by far wasn’t. I would be hesitant spending money to stay in the future for the above reasons.

Staff super friendly

Customer review rating 5.0/5

Jj V. D. M. Families - 09/01/2022 Confirmed reviews ALL

Never experience such friendliness and willingness to help. Thank you

Dear Jj Van Der M., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I shall pass on your feedback re Concierge to the manager of this area to share with his team - I am pleased to hear they managed to find you an alternative course for your golf. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Mixed

Customer review rating 3.0/5

Frank D. Families - 09/01/2022 Confirmed reviews ALL

Firstly I would like to say we have stayed at the fairmont on numerous occasions..my wife and myself, family trips and special occasions. This trip was for our sons birthday.. he stays in America but due to covid haven’t seen him in two yrs...but he surprised us... therefore definitely a special occasion..we could only book the one night due to his scheduled flight home... we booked massage etc had lunch and cocktails and meal at bar area booked for 8.00pm, firstly they said we were not booked in for dinner, then but moved us to a large enough table, then took order... but it was all mixed up, and my wife ended up eating her dinner around 10.00pm whilst we were all eating our sweet..the staff were very apologetic and took care of meal and drinks.... my sister in law spoke to the manager who again was apologetic but it was the first time our son had been at Fairmont St Andrews so think a little disappointed...It will not put us off though...the fairmont is my wife’s favourite hotel and St. Andrews is her place so don’t think that has changed and we will be back... we have her 60th coming up and sister in laws 50th.. kind regards frank

An amazing staycation

Customer review rating 5.0/5

Douglas S. Families - 09/01/2022 Confirmed reviews ALL

Luxury and comfortable experience, were staff pulled out all the stops to make our visit most enjoyable.

Dear Mr S., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My apologies that guests were not wearing masks at the fire alarm evacuation, we are trying to enforce this where we can. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.
Customer review rating 4.0/5

Anonymous Families - 09/01/2022 Confirmed reviews ALL

Enjoyed our stay overall. Rooms were reasonably clean. Although there was dust covering the metallic part of the vanity unity in the bathroom which showed everything wasn’t as spotless as it could have been. With regards to your staff, would say that there was good customer service in general. However, would point out that with Covid still very much in our midst, your staff should realise that spacing of customers in dining areas should be a priority rather than clustering people at tables in close proximity to each other. Staff should accept that not everyone is comfortable sitting close to others & if they request a table away from other guests that shouldn’t be questioned. We want as guests to feel as safe visiting hotels & restaurants as possible otherwise we won’t come back if that is not our experience.

Excellent stay as usual.

Customer review rating 5.0/5

Colin H. Families - 09/01/2022 Confirmed reviews ALL

We recently stayed at the hotel from the 2nd to 4th January 2022, and wanted to say a huge thankyou for another fantastic stay. We have stayed at the hotel a number of times now and the staff and facilities are always to a high standard. We celebrated my birthday with a stay at the hotel and were delighted with the complementary bottle of champagne that was delivery to our room from one of your front of house staff Tony. This was a real surprise and we cant thankyou enough for this kind gesture as it made out trip even more special. The Fairmont St Andrews is our hotel of choice when staying in the area and look forward to visiting you later this year.

Dear Mr h., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I shall ensure that Tony is recognised for his customer service. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.
Customer review rating 5.0/5

Anonymous Families - 09/01/2022 Confirmed reviews ALL

Amazing experience

Dear Mr T., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our T.. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Great stay

Customer review rating 5.0/5

Chris M. Families - 09/01/2022 Confirmed reviews ALL

Staff were very polite and very helpful. I felt the staff went the extra mile to make our stay enjoyable, arranging dining options at very short notice, helping with children etc

Dear Mr M., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Excellent

Customer review rating 5.0/5

Kate Couples - 09/01/2022 Confirmed reviews ALL

This was our first time staying at the Fairmont St Andrews and we can’t wait to book up again!! 5 star service

Dear Ms T., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your first stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again soon for visit 2! Kind regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Good stay

Customer review rating 4.0/5

Gillian G. Couples - 09/01/2022 Confirmed reviews ALL

Relaxing overnight break before returning to work after the Christmas break

Dear Ms G., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Relaxing stay

Customer review rating 4.5/5

Helen Friends - 09/01/2022 Confirmed reviews ALL

Enjoyed a night at the hotel to celebrate a belated birthday.

Dear Ms H., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have passed on your comments on Luis to his Manager to review with him. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Great stay for Hogmanay

Customer review rating 5.0/5

Rowena C. Friends - 09/01/2022 Confirmed reviews ALL

Everything about our stay was seamless. The staff were exceptional and extremely friendly, the room clean and spacious, the food wonderful and the Hogmanay party fantastic especially given the restrictions. We hope to visit again soon!

Dear Ms C., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Dunhill stopver

TripAdvisor rating 4.0/5

whartonp Couples - 10/10/2017 TripAdvisor review

Take water for room as no free water provided. £2 from the fridge!! Very unusual for such a top class hotel. Breakfast excellent with choice of eggs cooked on request. Blackpudding and sausages out of this world. Beds comfy but pillow very hard. Excellent and enjoyable hotel overall.

I am delighted that you enjoyed your stay and appreciate you taking the time to post a review. I have noted your feedback and passed it onto the Management team for review of how we can improve for the future. Thank you again for your feedback and I hope we will have the pleasure of welcoming you back again in the future.

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