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Fairmont Barcelona Rey Juan Carlos I 5 stars

Customer review rating 4.5/5 3,535 reviews

ALLSAFE approved hotel

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Fairmont Barcelona Rey Juan Carlos I
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+ 25 Services

Hotel extras

  • 15 min. walking to Camp Nou Stadium & 3 min. walking to Metro Station

  • Family Friendly with spacious rooms

  • An ALLSAFE certified hotel

  • Free Tele medical assistance

  • 25.00 m2 of gardens, Pool, Gym, Spa & Parking.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Fairmont Barcelona Rey Juan Carlos I

Av Diagonal 661 671
8028 barcelona
spain

Tel: +34933644040

Fax: (+34)933644264

Check-in from 15h00

Check out up to 12h00

  • By plane

    BARCELONA INTERNATIONAL AIRPORT  At 14km / 8.7 miles

GPS :41.381992, 2.10916

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • No Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 28 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 432 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • 15 floors
  • Languages spoken at the hotel
    • English
    • Spanish
    • German
    • Portuguese
    • French
    • Italian
  • Laundry / Valet Services
    • Pressing
    • Laundry / Valet Services
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
  • Iron
    • Iron at reception
Access to property
  • Indoor Car Park Additional charge
    • On site
    • Public
    • TESLA recharging units
  • Outdoor Car Park Additional charge
    • On site
Well-being
  • Main Exterior Pool
    • Outside
    • On site
  • Adults Only Pool
    • Outside
    • On site
  • Interior Pool - Fitness Centre
    • Covered
    • On site
  • Royal Club Fitness & Spa
    • On site
    • Jacuzzi/Whirlpool bath
    • Thermal Spa
    • Massage
    • Sauna room
    • Turkish Steambath
Family
  • Services for children
    • Outdoor playground for children
    • Play area

Our accommodation(s)

Each of our 394 double rooms and 38 exclusive suites has been carefully designed to satisfy our guests' needs. Every room benefits from plush bedding, a spacious bathroom, fast internet access, Individually controlled air conditioning, mini-bar and other thoughtful amenities included to create an atmosphere of understated elegance and serenity - ideal for business and relaxation alike.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 32

  • Maximum size: 1,152

  • Maximum capacity: 1500 people

  • Maximum banquet capacity: 590 people

Find out more

Our guest reviews for
Fairmont Barcelona Rey Juan Carlos I

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,535 reviews

TripAdvisor Rating 4.5/5

1,704 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent stay

Customer review rating 4.5/5

Cameron Couples - 24/09/2020 Confirmed reviews ALL

We only stayed one night but we couldn't fault the hotel, the room or the food - all were excellent, many thanks

Too expensive service level is far below expected for this price

Customer review rating 2.0/5

John Q. Families - 24/08/2020 Confirmed reviews ALL

The service level is not what you expect (what you pay) for example for simple room service they charge you 5 euros extra even if you just ask for a bottle of water which costs 13 euros :) Furthermore to stay with a dog cost 50 euros the dog is not allowed anywhere however still you pay 50 we travel everywhere with our dog and we never saw 50 euros which is far above normal. The breakfast should be very good however: the juice not fresh limited choices

Dear John, Thank you for taking the time to respond to our guest satisfaction survey. Your feedback is very important and can help us to identify areas which may need improvement. We sincerely regret that you were not completely satisfied with your stay, as in the majority of hotels room service does carry a small surcharge, which is clearly stated. We also apologise for any misunderstanding, however, we have made it clear on our website that we only accept small dogs up to 5 kg and that this is the daily charge. We have tried to ensure that the quality of our breakfast offering remains the same even with the new health protocols, and ask you to let our team know immediately if we can do anything not improve your experience. We hope to have the opportunity to welcome you back in the future. Kind regards, Stephane Menou, General Manager

Amazing experience!

Customer review rating 5.0/5

Ieva Couples - 13/08/2020 Confirmed reviews ALL

Date night with husband went extremely well, stayed in signature room, which was amazing! Service, food and ambience were beyond our expectations! Thank you Fairmont, see you soon!

Dear Ieva, Thank you very much for sharing this review following your stay at Hotel Fairmont Rey Juan Carlos I in Barcelona. We always aim to meet and where possible exceed our guests' expectations and it's wonderful for us to receive such fantastic feedback. We look forward to welcoming you on your next visit! Best wishes, Stephane Menou, General Manager

Poor experience

Customer review rating 2.0/5

M. Families - 11/08/2020 Confirmed reviews ALL

We checked before joining ans nobody from the reservation team told us the real situation of the Fairmont Juan Carlos in Barcelona. This hotel should have stay closed instead of this pathetic opening. 3 restaurant in total (as it’s my third vacation there) one remain open, with a limited menu with no consideration to family or children, 8 days period nothing changed in the menu not even daily suggestions! Really a shame, y’all with no light and no airco, zéro taxi in front of the hotel, biggest pool with super limited catering offering, can’t eat hot things at the pool, don(t understand the choice of the management really pathetic. Don’t even have to share the mess of each breakfast moment, a mix of lake of competences and chaos! We were with nine people and never served correctly, the only guy (same as last year) that remain competent is Ruben!

Dear M., Thank you for the time you have taken to provide feedback on your experience at our hotel. We sincerely regret that on this occasion we fell short on delivering our high service standards and can only offer our apologies once again. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience especially in these challenging times and it’s apparent in this case, we fell short. We do not take such remarks lightly and can assure you that we will be investigating the issues mentioned. We hope that you will give us the chance to provide you with an improved experience in future. Kind regards Stephane Menou, General Manager

disapointing

Customer review rating 3.0/5

Tom Couples - 28/07/2020 Confirmed reviews ALL

Hello, after visiting the hotel the second time in 2 weeks, and as someone who got married in your hotel, i was really disapointed of 3 things - 1- the room was not clean enough, the fridge had garbage of other visitors and was dirty. 2- the person in front desk during the night (man) was very not nice, not helpful, refused to send us things to the room and gave us very bad feeling. 3- price of Massage - we did a couple massage (for 2 people) of 90 minutes, and we paid 354 eur!!! its not normal in any scale. not to mention that the massage was nothing special, the room was not what i would expect from a 5 stars hotel and it was very disapointing. 1 good thing - the front desk has a person called Laura that was very helpful, very nice and she helped me a lot. for her great service i am greatful.

Excellence

Customer review rating 5.0/5

Russell B. Families - 17/03/2020 Confirmed reviews ALL

The Fairmont Rey Juan Carlos I is an amazingly breathtaking hotel with an even more exceptional staff. Nothing but excellence, friendliness, and utmost professionalism from the Welcome/Bell Service, Check-in, Food Service, House Keeping, and Concierge. The hotel is located near the FC Barcelona Futbol/Soccer stadium, Camp Nou. It is even closer to the Metro, which is an excellent, convenient, and very cost effective way to get around Barcelona. Next time you're in Barcelona, I would definitely recommend staying at the Fairmont Rey Juan Carlos I.

Dear Russell, Thank you for this lovely review of your recent experience in our hotel. We aim to provide a memorable experience and are delighted that we were able to deliver just what you were looking for. Your satisfaction means everything to us. Thank you for highlighting our prime location; we hope this helped you make the most of your time here in Barcelona. Your recommendation is highly appreciated. We look forward to welcoming you back. Best wishes, Stephane Menou, General Manager

Fantastic

Customer review rating 5.0/5

Gary T. Business - 14/02/2020 Confirmed reviews ALL

Very enjoyable nice room and very nice surroundings

Where's the light!

Customer review rating 4.0/5

Business - 14/02/2020 Confirmed reviews ALL

A well spec'd pleasant room. Only real gripe was understanding (and operating) the somewhat inflexible room lighting.

Dear Guest, Thank you for taking the time to share your review. We are pleased to hear that you had a pleasant experience overall and that most aspects of your comfortable room met your expectations. Our team would be delighted to assist you in operating the lighting system in your room; please do not hesitate to make us aware of any technical issues or concerns at the time, so that we may take the appropriate action. We look forward to welcoming you back. Kind regards, Stephane Menou, General Manager

Comfortable stay

Customer review rating 5.0/5

Rajesh Business - 11/02/2020 Confirmed reviews ALL

Stay was comfortable, rooms were clean, folks were friendly, food was great. Hotel is neat a Metro, so commute is easy if you take the Metro.

Dear Rajesh. Thank you for such a great review! It was a pleasure to have you stay with us, and we greatly appreciate your nice words regarding our team members. We will always go that 'extra mile' to ensure your expectations are met! Thank you for also noting our convenient location; we hope this helped you make the most of your time here in Barcelona. It would be a pleasure to welcome you back in the future. Best regards, Stephane Menou, General Manager

Attentive staff and quiet hotel

Customer review rating 4.0/5

93nekoh Business - 10/02/2020 Confirmed reviews ALL

The staff is the best part of this hotel. They keep the hotel clean. efficient and they are friendly. I wish the hotel is bit more lively but nice to have a quiet environment in a busy city.

Dear Guest, Thank you for this kind review concerning your recent visit. We are delighted that you had a pleasant stay with us. Your mention of our dedicated team members is greatly appreciated. I will be sure to let them know how much of an impact they made on your experience. We all forward to welcoming you back on future occasions. Best regards, Stephane Menou, General Manager

Well equipped for our meetings

Customer review rating 4.0/5

Joost H. Business - 06/02/2020 Confirmed reviews ALL

Service was excellent. Meeting facilities were more than adequate and staff assistance was excellent. The hotel lacks charm or soul (as if you're in the Emirates or Qatar), but rooms were clean and comfortable, and everything worked.

Dear Joost, Thank you so much for your kind comments. Your comfort and satisfaction is our top priority and we are delighted to know that you had such a pleasant stay. We really appreciate your acknowledgment of our team members who work hard to ensure that you always receive a courteous and professional service. Thank you for highlighting our high standards and well-equipped rooms. It would be a pleasure to welcome you back in the future. Best regards, Stephane Menou, General Manager

Good Stay

Customer review rating 5.0/5

Samah A. G. Business - 06/02/2020 Confirmed reviews ALL

friendly staff eager to help

Very comfort

Customer review rating 4.5/5

Abdulla Business - 04/02/2020 Confirmed reviews ALL

Amazing stay in 5 stars hotel

Superb

Customer review rating 4.5/5

Business T. Business - 04/02/2020 Confirmed reviews ALL

spacious room with excellent condition. Location is also well suited for both business and leisure.

Well Located - walking distance to stadium. Great views

Customer review rating 5.0/5

Richard Business - 04/02/2020 Confirmed reviews ALL

Friendly staff. Excellent service.

great stay

TripAdvisor rating 4.0/5

MarkC8654 Couples - 04/01/2018 TripAdvisor review

We stayed the last night of our 4 countries and 2 continents in 5 weeks trip. We choose the hotel for its location 200m from the metro and airport train but also for the Fairmont reputation. We were not disappointed it lived up to expectations with impeccable service and friendliness, the only issue was the gym where the staff weren't good at communicating that the spa and saunas weren't included. It was news years eve and we attended the ball they had at the hotel and the food and night was one that will be remembered. Special thank you to Simon at the front desk and Angelo to food and service manager for there personal attention.

Dear Mark, Thank you very much for taking the time to share your review of your stay with us. I am delighted to know you enjoyed a memorable new year’s eve with us, as well as our exceptional service. At Fairmont, it's our pleasure to provide you an exceptional service turning moments into memories. I will happily share your comments with Simon, Angelo and it is an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. We truly appreciate your loyalty and we look forward to provide you with more lasting memories, welcoming you back on your next visit to Barcelona. Best Regards Octavio Gamarra General Manager

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