Fairmont Barcelona Rey Juan Carlos I 5 stars

Amazing stay in 5 stars hotel

spacious room with excellent condition. Location is also well suited for both business and leisure.

Friendly staff. Excellent service.

At check-in, our reservation was not found. Unknown where the error was. Whether it was with the hotel loosing the reservation or the agency that we booked with did not follow through with the final booking. Receptionist was very courteous and resolved issue without any delays.

All the staff were super nice and helpful. I was given a room upon arriving at 7:30 AM; I forgot my outlet adaptor and was given one by the concierge (which I forgot to return to him, but I did leave in the room); I was always greeting with a warm smile (and, if I was coming back from a run, a bottle of water too); the bar and breakfast staff were attentive and friendly (and the food and drinks were great); and the internet was fast and reliable!

Overall the room and the bedding is very clean and a five star exeperience. Howver from a client service perspective, there could be some improvement. The hotel caters mostly to large group tourists, as a result, they do not pay attention to client service and other details as much as other five star hotel establishments do. For example the breakfast (which was complimentary and included in our room package rate) both the food quality, ambiance and decor resembled largely that of a university canteen/cafeteria. The service offered by the hotel staff (reception and breakfast) was polite but very curt, they were not warm and attentive to details as the staff at most five star establishments are.

We enjoyed our stay in this beautiful hotel, we loved the beautiful gardens and the overal impression of the hotel. The reception desk staff was very kind and helpful. Our suite was very spacious and quality of sleep was superb, but the bathroom shower door and bath tap were leaking. Breakfast quality was good but could be better considering overall standard of this hotel. We found the breakfast area overcrowded, especially on our first day.

We traveled with our 7 and 8 year old to watch el clásico and unfortunately did not have a nice experience, people are extremely rude. Wouldn’t recommend this hotel to anyone unless you are traveling alone or with other adults. Longest 5 nights of my life. I rated them a 5 because the bar area and staff did amazing the waiters is that section noticed what we were going through and tried their best to make us feel more welcomed. Unlike the manager and the rest of the staff there.

Excellent in all areas fro, check in to check out.

Highly recommended accommodation - excellent facilities, nice & helpful staff

Certainly one of the best hotels I have ever stayed in Architecturally so beautiful, full of history but strikingly modern Outstanding service Rooms of a very high standard Hotel grounds beautiful It was a very calming and relaxing experience and I will be back very soon

Overall I was very comfortable staying at the Fairmont. but there is something I want to say, my partner and I lost my tie and scarf which I don't think I found when I was going to check out.

Hotel Fairmont is not just some to stay. The staff make you feel so special,make you feel at home. A kind word, a smile makes all the differance.

I booked at your hotel because I was attending to a wedding celebration at your premises. Honestly it was purely for convenience; yet this doesn't mean it was a great surprise and I had a wonderful stay. I only had the chance to meet the staff from reception/concierge and cafeteria since I missed breakfast (long night weeding hehe) and both teams are awesome :)

very positive