Fairmont Barcelona Rey Juan Carlos I 5 stars

TripAdvisor rating 4.0/5 38 reviews

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Fairmont Barcelona Rey Juan Carlos I - Image 1
Fairmont Barcelona Rey Juan Carlos I - Image 2
Fairmont Barcelona Rey Juan Carlos I - Image 3
Fairmont Barcelona Rey Juan Carlos I - Image 4
Av Diagonal 661 671, 8028 BARCELONA, Spain

Description

Hotel extras

  • 15 min. walking to Camp Nou Stadium & 3 min. walking to Metro Station

  • Family Friendly with spacious rooms

  • An ALLSAFE certified hotel

  • Free Tele medical assistance

  • 25.00 m2 of gardens, Pool, Gym, Spa & Parking.

Our accommodation(s)

Hotel location

Fairmont Barcelona Rey Juan Carlos I

Av Diagonal 661 671
8028 BARCELONA
Spain

GPS:41.381992, 2.10916

Telephone
Fax +34 933 64 42 64

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.0/5  38 reviews

Wonderful in so many ways

TripAdvisor rating 5.0/5

JeniseL_12 Friends getaway - TripAdvisor review

What a beautiful hotel with good size rooms. We stayed for two nights. Room has lots of little extra to pamper you. What a stunning lobby too. Breakfast has an excellent spread and staff were friendly. Hotel is a little further away from the main tourist streets but I love being away from the hustle and bustle. Tip: Hotel provides a free shuttle to town. You can find out the timing from concierge. Do make a booking if you are travelling during peak season.

Dear Ms. Jenisel, Greetings from Torre Melina, a Gran Melia Hotel. We appreciate this review of your stay. We are delighted to hear that the comfort of our sumptuous rooms contributed to a memorable stay. Your kind words regarding the lavish breakfast spread and the warm service provided by our team are truly appreciated. Our commitment is indeed to offer an unrivaled fine dining experience and intuitive personal service. We are also glad that our location served as a peaceful retreat with easy access to the city's heart, offering you the tranquility of an urban oasis with the convenience of a shuttle service to embrace Barcelona's rich cultural tapestry. We hope to see you again soon at Torre Melina, a Gran Meliá Hotel. Kind regards, Marta Bringas Gelado, Guest Experience Manager

A beautiful hotel with great swimming pool

TripAdvisor rating 4.0/5

Ovitse01 Families - TripAdvisor review

The hotel is located very close to the Nou Camp and Barcelona University campus. There are excellent transport links via the metro or bus to the city centre (20 minutes ride) and the hotel offers a free shuttle service. The metro L9 also goes straight to the airport without the need to change. The hotel itself has a grand luxury feel as you walk into the hotel, with a spacious modern design. Unlike central City hotels, the hotel is surrounded by beautiful botanical gardens and is much quieter and more relaxing. Our bedrooms were large with plenty of storage space. The outdoor swimming pool is probably the largest for a hotel in Barcelona, with plenty of sunbeds and fresh towels. There is also plenty of choice for breakfast. However, there are certainly areas for improvement to give this hotel a 5 star rating: 1. Check-in took 30 minutes when we had already completed an online check-in form. The front house staff appeared to be relatively inexperienced. 2. Despite my correspondence with the hotel before arrival, our bedrooms weren't ready at 3pm and we only got them at 4.30pm 3. Despite informing the hotel in advance about our allergies to bird feathers, our bedroom duvets had feathers, which caused my daughter and my respitory problems. The hotel was apologetic and resolved the serious issue but should have paid much closer attention. 4. The grass area surrounding the pool needs to be replaced as it made the pool area dirty. 5. The hotel has a magnificent bar area, but wasn't being serviced which was a real shame. 6. There appears to be many managers but not enough experienced staff to provide an excellent client experience. Overall this hotel has so much potential to be the best in Barcelona, especially with its grounds and facilities. It will certainly improve over the next year.

Dear Ovitse01, Greetings from Torre Melina, a Gran Melia Hotel. We thank you for your comments about your stay at our hotel. We are delighted to hear that our spacious rooms, extensive swimming pool, and diverse breakfast options contributed to a pleasant stay, reflecting our dedication to a life well-lived. We sincerely apologize for the inconveniences you encountered during check-in and with the room readiness. Additionally, the discomfort caused by the bedding not meeting your allergy requirements is regrettable, and we are truly sorry for the oversight. Our team is devoted to ensuring every detail of our guest's stay is attended to with precision, and it is clear we fell short in these instances. Rest assured, we have also noted your comments on the poolside grass and bar service. Your constructive comments are invaluable to us, and we are committed to upholding the standards that define Gran Melia. It is nevertheless heartening to know that our hotel's tranquil botanical gardens provided you with a serene retreat from the city's bustle, embodying the simple pleasures and respectful elegance that Gran Melia celebrates. We hope to welcome you back in the future. All the best. Marta Bringas Gelado, Guest Experience Manager

Nice But Too Far From Key Sites

TripAdvisor rating 3.0/5

jaybeeFL TripAdvisor review

Stayed here a few years back and it was an enjoyable stay but not near any of the key sites one would want to visit. A long expensive cab ride to the Familia Sagrada, Park Guell or Las Ramblas or any of the Gothic Quarter sites. Rooms were spacious, concierge helpful and the on site restaurant was very good.

Dear Mr. Jaybee, Greetings from Torre Melina, a Gran Melia Hotel. Thank you for taking the time to share your opinion with us regarding your stay. We are delighted to know that our spacious rooms, attentive concierge service, and exquisite on-site dining contributed to your enjoyable experience. It is our aim to provide an unrivalled fine dining experience and intuitive personal service, embodying the signature warmth and style of Gran Meliá. We regret to hear that our location did not entirely meet your expectations in terms of proximity to certain landmarks. Our privileged location in the elegant uptown area offers a tranquil oasis away from the bustling city center, with efficient connections to Barcelona's most iconic sites and the airport, ensuring a seamless travel experience. We hope that you will consider returning to stay with us in the future. Kindest regards, Marta Bringas Gelado, Guest Experience Manager

Disappointing Experience Due to Misleading Advertising and Lack of Plant-Based (Vegan) Options

TripAdvisor rating 2.0/5

Max W TripAdvisor review

My wife and I are currently staying at Torre Melina and were initially excited by the beautiful pool advertised on the hotel’s Google listing, Booking.com, and their website. However, we've been disappointed to discover that the pool is actually part of Beso Pedralbes and requires a daybed rental costing €100 per day to access. Additionally, the hotel mentions having two outdoor pools, but in reality, there is only one. The second pool, which is prominently featured in their marketing materials, is actually the one at Beso Pedralbes and not freely accessible to hotel guests. The pool they do have is an unfortunate state of affairs. It’s dirty and muddy, and doesn’t have enough loungers or umbrellas for most guests. They have another area with dead grass that houses some overflow of guests but it’s separate and relatively depressing. We’ve unfortunately had better pool experiences in 3 star hotels — surprising when you consider Gran Meliá at the top end of Melia’s offering. Another major disappointment has been the lack of plant-based options, even in the Red Level lounge. We have been misguided a couple of times on what is truly plant-based, including a suggestion for a salad that we later found out included shrimp. Since there are no proper vegan options available, we’ve had to remove almost everything from the meals offered, leaving us with little to eat. This has forced us to dine out for almost every meal, making our €50 food and beverage credit essentially worthless. The lack of transparency regarding the amenities and the poor dining options for those with dietary restrictions have significantly detracted from our experience. We strongly suggest that the hotel updates its listings to accurately reflect the true costs and availability of their facilities, and to improve their plant-based offerings so future guests aren’t similarly disappointed.

Dear Guest, Thank you for sharing your experience with us. We are sorry to hear about your disappointment with the pool access and its condition. We appreciate your perspective, and will be sure to reflect on your comments as we constantly strive to improve our guest experience. Furthermore, your comments regarding the plant-based options have been noted, and we sincerely apologize for the inconvenience this has caused during your stay. We strive to provide exceptional experiences and will take your feedback into consideration as we refine our dining offerings. We hope to be able welcome you back for an improved experience. Kind regards, Marta Bringas Gelado, Guest Experience Manager

This hotel is not for me

TripAdvisor rating 1.0/5

Voyage60478939099 TripAdvisor review

This is not a 5 star hotel me and my partner arrived on 26/07/2024 Upon our arrival We were made to pay nearly 400 eruo Immediately For a mini bar which We did not even want Still waiting for my refund for this also had strange people Letting themselves into our room whiles me and my partner wer in bed The Lift MelFunctioned several times Which was really scary considering how high the lifts went up inside the building The pool was disgusting Really badly designed and bits of paving slabs Moving under your feet as you are walking over them , not very safe For kids or for elderly people. Also, the breakfast. The only thing that me and my partner thought was edible. Was the toast as everything else was disgusted? Also the taxi rank outside the hotle is a con They charged me 35 euros To drop me in my partner 5 kilometres Down the road and when I finally got another taxi back to the hotle From the town they only charged me 15 euros could not believe this Baysicley This is a 3star hotel Most definitely not a 5 star And we will not be returning

Dear Guest, Greetings from Torre Melina, a Gran Melia Hotel. Thank you for taking the time to provide us with your review. We are truly sorry to hear about the aspects of your stay that did not meet your expectations. Our team takes pride in our hotel's service and amenities, from the elegance of our design to the avant-garde gastronomy and sumptuous rooms.It concerns us to learn of your experience with the pre authorization charge made upon check in, that is hotel policy to conver any possible extras in any of our different services as restaurants, spa, club etc. I am sorry if our staff did not knoked propertly when entering the room. Please rest assured that we maintain a strict privacy and service protocol for our guests' comfort and we are looking into these matters. We also regret to hear your comments regarding the pool and the external taxi service; we strive to maintain all facilities to the highest standard and offer our guests an intuitive personal service. Your observations are invaluable to us as we continue to enhance our guest experience. We sincerely hope to have the opportunity to welcome you back and provide an unforgettable experience that truly reflects the exclusivity and elegance of Gran Meliá. Best regards, Marta Bringas Gelado, Guest Experience Manager

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Other web-users rate our hotel

  • 108 reviews 7.1/10 Location
  • 155 reviews 8.2/10 Room
  • 178 reviews 8/10 Service
  • 101 reviews 8.9/10 Breakfast
  • 92 reviews 7.5/10 Amenities
  • 87 reviews 8.5/10 Comfort
  • 70 reviews 8.5/10 Cleanliness
  • 69 reviews 8.9/10 Vibe

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