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Fairmont Southampton 4 stars 
Customer review rating (ALL Rating) 4.3/5 
6,194 reviews
Hotel extras
Labeled ALLSAFE
Ideal oceanfront location with a private beach and PADI dive center near famous Horseshoe Bay.
Extensive sports facilities including the hotel's Turtle Hill Golf Club and six tennis courts.
Choice of 10 restaurants and bars, from an oceanfront seafood spot to a historic steakhouse.
31,000-square-foot spa with a glass-walled indoor pool, steam room and two outdoor Jacuzzis.
Hotel location
Fairmont Southampton
101 South Shore Road
SN02 southampton
bermuda
Check-in from 16h00
Check out up to 11h00
Hotel services
OCEAN CLUB
Great seafood simply prepared, served surfside.
THE DOCK AT THE WATERLOT INN
Chic waterside lounge with stunning sunsets, grilled fare and live entertainment.
MEDITERRA
Embark on a culinary journey through the Mediterranean, along the coastline of Spain, around Italy to the shores of the Greece. With our signature land and sea dishes, the selections are bountiful. Join us to taste old-world cuisine on our Bermuda shores.
THE BURGER BAR AT WICKETS
Sun, socializing and dining poolside with a fabulous variety of burgers and shakes.
WICKETS COFFEE BAR
Want the best coffee on the island's west side? Whether quick breakfast, lunch or afternoon breaks, Fairmont Southampton has got you covered with the newly launched, delicious Wickets Coffee Bar. Enjoy grab'n go coffee with various tasty snacks.
THE WATERLOT INN
Defining Bermuda's steakhouse experience for nearly 350 years, dockside on Jew's Bay.
BOUNDARY SPORTS BAR & GRILL
Bold & Artisanal our chefs craft smoked-to-perfection barbecue and pub favorites. Experience our extensive beer selections or relax in our cozy lounge, you're sure to have a great view of all the sports action from every seat in the house.
WINDOWS ON THE SOUND
Breakfast with a view; traditional Bermuda brunch.
CABANA BAR AND GRILL
Relaxed snacks and refreshing tropical cocktails served on the beach terrace or chaise-side.
JASMINE COCKTAIL BAR & LOUNGE Non contractual photo
When you are in the mood for a handcrafted cocktail or a quintessential martini, come to Jasmine Cocktail Lounge & Bar. The ideal spot to meet, greet, and relax any time of the day.
One breakfast Non contractual photo
Services in the hotel and nearby
Check-in from - Check out up to
In summary
- Swimming pool
- Car park
- Restaurant
- Wheelchair accessible hotel
- Well-being
- Air conditioning
- Wi-Fi
- Breakfast
- Bar
- Meeting rooms
Our accommodation(s)
At our luxury hotel in Southampton, all 593 rooms and suites have balconies, many with ocean views. Walk-in closets and flat-screen LCD TVs help you feel at home, while upgraded sixth-floor accommodations include perks such as complimentary breakfast. 42inch flat screen TV with multimedia panel, spacious work desk. 2 telephones with voicemail, dataport, iron and ironing board, personal digital safe, plush bathrobes, hairdryer, and WiFi Internet access is available for a fee.
Moderate King NS
- Max. number of persons: 3
- Area: From 42 m² / 452 sq ft
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities
- Ironing board and flat-iron(...)
Moderate Queen/Queen NS
- Max. number of persons: 4
- Area: From 42 m² / 452 sq ft
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities
- Ironing board and flat-iron(...)
Fairmont King NS
- Max. number of persons: 3
- Area: From 42 m² / 452 sq ft
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities
- Ironing board and flat-iron(...)
Fairmont Queen/Queen NS
- Max. number of persons: 4
- Area: From 42 m² / 452 sq ft
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities
- Ironing board and flat-iron(...)
Deluxe Sea View King NS
- Max. number of persons: 3
- Area: From 42 m² / 452 sq ft
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities
- Ironing board and flat-iron(...)
Deluxe Sea View 2 Queens NS
- Max. number of persons: 4
- Area: From 42 m² / 452 sq ft
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities
- Ironing board and flat-iron(...)
Gold Lighthouse King NS
- Max. number of persons: 2
- Area: From 42 m² / 452 sq ft
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities
- Ironing board and flat-iron(...)
Gold Sea View King NS
- Max. number of persons: 2
- Area: From 42 m² / 452 sq ft
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities
- Ironing board and flat-iron(...)
Gold Sea View 2 Queens NS
- Max. number of persons: 4
- Area: From 42 m² / 452 sq ft
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities
- Ironing board and flat-iron(...)
Deluxe Lighthouse King NS
- Max. number of persons: 3
- Area: From 42 m² / 452 sq ft
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities
- Ironing board and flat-iron(...)
Deluxe Lighthouse 2 Queens NS
- Max. number of persons: 4
- Area: From 42 m² / 452 sq ft
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities
- Ironing board and flat-iron(...)
Gold Lighthouse 2 Queens NS
- Max. number of persons: 4
- Area: From 42 m² / 452 sq ft
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities
- Ironing board and flat-iron(...)
Penthouse Suite Connector
- Max. number of persons: 4
- Area: From 0 m² / 0 sq ft
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities
- Ironing board and flat-iron(...)
1 Bedroom Sea View Suite NS
- Max. number of persons: 5
- Area: From 83 m² / 893 sq ft
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities
- Ironing board and flat-iron(...)
Signature Suite King NS
- Max. number of persons: 3
- Area: From 56 m² / 603 sq ft
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities
- Ironing board and flat-iron(...)
Signature Sea View Suite NS
- Max. number of persons: 3
- Area: From 56 m² / 603 sq ft
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities
- Ironing board and flat-iron(...)
Gold Signature Sea View Suite King NS
- Max. number of persons: 2
- Area: From 56 m² / 603 sq ft
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities
- Ironing board and flat-iron(...)
Fairmont Gold Duplex
- Max. number of persons: 4
- Area: From 148 m² / 1593 sq ft
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities
- Ironing board and flat-iron(...)
Fairmont Gold Penthouse
- Max. number of persons: 8
- Area: From 277 m² / 2982 sq ft
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities
- Ironing board and flat-iron(...)
Your meetings and events
Our meeting rooms
Number of meeting rooms: 18
Maximum size: 1,105 m²
Maximum capacity: 1500 people
Maximum banquet capacity: 960 people
Great hospitality and service.
Customer review rating 5.0/5
Jennifer M. Families - 20/02/2020 Confirmed reviews ALL
My daughter and I had such an amazing trip. We had an amazing view and received great service from everyone we encountered at Southampton. We enjoyed a delicious meal every single day !
Dear Jennifer Owusu-M., We very much appreciate your comments regarding your stay at the Fairmont Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement and be constructive to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are lookig forward to see you and your daughter again and hoping your next visit will be as pleasant as the previous one. Sincerely, Pierre jean House Operation Manager
Fantastic spacious room, maintenance service not so great, overall very expensive
Customer review rating 3.5/5
Traveler F. E. Business - 19/02/2020 Confirmed reviews ALL
Room was great, but the service is not particularly great - every day I something was missing (usually some or all toiletries, or coffee or tea, or mugs, or towels or bathrobe... for 7 night stay every day there was something they didn't put/refill/replaced). There was champagne cork on the floor when I arrived- I left it there for 2 days to see if they will clean- nope. They added minibar to my bill- didn't use it (removed without much discussion but still- review your bill). The staff at the main desk are all just not friendly at all , which is supper annoying as your bill will include the mandatory gratuity. They say "Please note there is a mandatory gratuity distributed to several departments within the hotel, including porterage and housekeeping"- stayed there twice porterage was not offered. The concierge though (lady not a man) was lovely and waitresses in Mediterra restaurant were exceptional.
Dear Dorota K., We very much appreciate your comments regarding your stay at the Fairmont Southampton. It is always a pleasure to receive positive and also the negative feedback. My sincere apologies about all the issues you have encountered during your stay with us I forwarded your comment to the concerns department leader which they will share with their team to make sure that they understand the importance of good conscitent service. I am sure that this feedback will serve as being constructive to all of our staff as we strive to continuously improve the quality of our services. Please contact me personally on hopefully your next visit so i can make sure that your experience with us will be up to your expectations and Fairmont standards. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jean House Operation Manager
our stay
Customer review rating 1.5/5
Towfique R. Couples - 09/01/2020 Confirmed reviews ALL
Here are our experience. THE STAFFs were AMAZING AND HELPFUL BUT. I think this is a Corporate level issue. Fairmont is just not honest with room policy. When you pay for SEA VIEW, you are expected to see "SEA". Stop trying to explain to me that you can see SEA in the corner and that it is not guaranteed. We PAID FOR an upgrade. (1) EVEN after paying for Sea View Room; We were put in a room that was obstructed view for our first night. I had to really complain several times to switch our rooms. They didn't believe me so I ended up taking a tour. Our room did not have ANY water bottles (even paid). The fridge was not even loaded with water. We wanted to pay but didn't have water. We had no bathrobes the first night. When we actually switched room. we were given 15-20mins to MOVE to another room. My wife was pregnant we were rushed without any help to move to another room. Unpacked/packed all of our belonging. (2) See your e-mail below. Nothing was done even though I requested some special treat due to my Wife's Babymoon and our anniversary. You confirmed that you would do something special. Instead, we ended up in a room that wasn't properly serviced. Many items were missing. There were water from the balcony. The balcony furniture was very wet. (3) Restaurant issues. We had number of issues with finding a place to eat. There's just one restaurant that's open for dinner/lunch (Jasmine). We were unable to get lunch or dinner anywhere else. We did at Mediterra twice and at Waterlot Inn. Waterlot Inn was outstanding but the rest were just the same food. Even our in room dinning soup was made of frozen carrots/mac n cheese soup (broth that was cold!). (4) Spa. This was extremely disappointing. The jacuzzi, men's sauna did NOT function the day we went with PAID massage! (5) Room service was done at 8:30am. We were repeatedly woken up at 8:30am to have our room serviced. We didn't because we slept in but then we missed our time/ Had to get evening service. So in 5 days our room was not serviced until 8-9pm. I did not feel that is the standard for a 4 star hotel! The hotel Staff was the best part of the trip. They were extremely helpful but overall felt like we stayed in an outdated 2-3 star motel. I have several other issues to report with documentation. I plan to send it to your management.
Dear Towfique r., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Southampton. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. While I am delighted to see that our colleagues made you feel at home and unique, I do apologize for the shortcomings you have noted. Needless to say, I was extremely disappointed to learn of the various service shortfall you encountered during your stay with us. Please accept my sincere apologies and be assured that your comments will be taken into consideration as constructive feedback for the team and the importance of details on a day to day basis for us. My team have been copied will ensure immediate follow up from your feedback. I will also forward it to our hotel director to get in contact with you. I do hope we have the opportunity to welcome you back in the near future and should your travel plans find you returning to Bermuda I'd like to be your personal point of contact. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. I wish you a nice day and hope to have the chance to welcome you again very soon. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Pierre Jean House Operation Manager
Christmas Week
Customer review rating 3.5/5
Anonymous Families - 09/01/2020 Confirmed reviews ALL
Check in: luggage was never delivered to our room and left randomly at the front entrance. Room: 1st above the HVAC and definitely had mold. Room 2: upgrade to gold level and much better. Gold Level: Pascoal (spelling?) absolutely phenomenal. I’ve worked as a concierge at nice hotel. This guy is the real deal. Facilities: Older which is classic, but could use some paint and pressure wash. Restaurants: good but not great Gym: could use an upgrade but has everything needed and functional Beach: towel guys were nice, could improve with a sense of ownership pride. Same trash was around day after day. Wait staff: overall good but frustrating that some played games with the kids (under 3) discount. Not cool when I’ve done that job and spending $7000 on a nice family vacation. Don’t nickle and dime me. Lastly- I spend 30 nights a year in hotel and travel frequently. Overall just OK.
Dear Christopher A., We very much appreciate your comments regarding your stay at the Fairmont Southampton. It is always a pleasure to receive positive and negative feedback. I will share your comments with all the team mentioned on you comments and I will definitely reach out to the F&B director regarding the kids discount which I absolutely agree with you. I am sure that this feedback will serve as an encouragement and be constructive to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jean House Operation Manager
Fantastic family vacation
Customer review rating 4.5/5
Anonymous Families - 09/01/2020 Confirmed reviews ALL
Your service and attention on. The gold floor was superb. A. Special call out to Shentoine, who helped us in many many ways
Dear Richard E., We very much appreciate your comments regarding your stay at the Fairmont Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jean House Operation Manager
Our most recent 20 reviews
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