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Fairmont San Jose 4 stars

Customer review rating 4.3/5 7,926 reviews

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ALLSAFE approved hotel

Fairmont San Jose
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+ 23 Services
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Hotel extras

Fairmont San Jose has recently unveiled a nearly $10 million dollar transformation of the lobby. The area will include Arca lounge bar, perfect space to connect for business or pleasure.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • xx5pm Late Check OutPaying
  • Laundry
  • Cash machine
  • Porter
  • Room for hearing impaired guests
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Bicycles rental
Catering
  • 5 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 23 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Fairmont San Jose

170 South Market Street
95113
san jose
united states

Tel: +14089981900

Fax: (+1)4082871648

Check-in from 15h00

Check out up to 12h00

  • By plane

    METRO OAKLAND INTERNATIONAL APT At 57.94km / 36 miles

  • By plane

    NORMAN Y. MINETA S-JOSE INTL APT At 4.83km / 3 miles

  • By plane

    SAN FRANCISCO INTL AIRPORT   At 57.94km / 36 miles

GPS :37.332997, -121.88898

Our accommodation(s)

Each guest room and suite is non-smoking and luxuriously-appointed with the best amenities, the finest bedding and the latest technology. The hotel's 728 guest rooms are the most spacious hotel rooms in San Jose, and the 77 exquisite suites offer even more space, deluxe furnishings and daily turndown service to further enhance the guest experience.

Fairmont Dbl Dbl Main Bldg

  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont King Main Bldg

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe Queen Main Bldg

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe Dbl Dbl Main Bldg

  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe King Main Bldg

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe King Tower

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Signature King Main Bldg

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Pool side *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont Double Double ADA Communication

Accessible room
  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont Double Double Main Building ADA Grab Bars

  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont Double Double Tower

  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont Double Double ADA Roll-In Shower

Accessible room
  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont King ADA Communication

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont King ADA Grab Bars

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont King ADA Roll In Shower

  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont King Tower

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe Double Double ADA Communication

Accessible room
  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont Queen Main Building

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe Double Double ADA Grab Bars

Accessible room
  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe Double Double ADA Roll-In Shower

Accessible room
  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe King ADA Grab Bars

Accessible room
  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe Queen ADA Grab Bars

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe Double Double Tower

  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Luxury Suite King NS Main Building

  • Max. number of persons: 4
  • Area: From 115 m² / 1238 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

1 Bedroom King Suite ADA Comm

  • Max. number of persons: 4
  • Area: From 84 m² / 904 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont Suite King ADA

Accessible room
  • Max. number of persons: 4
  • Area: From 84 m² / 904 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

1 Bedroom King Suite Main Building

  • Max. number of persons: 4
  • Area: From 84 m² / 904 sq ft
  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe DD Suite ADA Comm

Accessible room
  • Max. number of persons: 4
  • Area: From 84 m² / 904 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

1 Bedroom DD Suite ADA R-I Shower

Accessible room
  • Max. number of persons: 4
  • Area: From 84 m² / 904 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe King ADA Comm

Accessible room
  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

Rooms

Our restaurants and bars

Fountain Restaurant

Type of cuisine: Regional

Open for breakfast and lunch daily, the Fountain Restaurant specializes in locally sourced, seasonally-inspired Californian fare in a relaxing, casual atmosphere. The Fountain's lavish Weekend Brunch is popular among both locals and guests.

Lunch

06:30 - 02:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Grill on the Alley

Type of cuisine: Regional

The Grill on the Alley is a well-renowned steakhouse with a classic American menu to suit all tastes. The lunch menu features salads, seafood, specialty dishes while dinner offers a wide selection of steaks and chops, prepared in 8 different styles.

Lunch

11:30 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Morton's Steakhouse

Type of cuisine: Regional

Morton's San Jose offers guests a luxurious and sophisticated atmosphere, Bar 12.21, outdoor patio dining experiences, as well as recently expanded private dining spaces to accommodate both small and large groups.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Bijan Bakery & Café

Type of cuisine: Cafe

Bijan Bakery is one of San Jose's premier European bakeries, known all over the Bay Area for the finest quality pastries, cookies, European style croissants and handmade sandwiches.

Lunch

06:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Café Express

Type of cuisine: Regional

Cafe Express is a great option for grabbing coffe and breakfast on-the-go. Pastries, whole fruit, yogurt and breakfast sandwiches available.

Lunch

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Non contractual photo

The Lobby Lounge is renowned for a lively atmosphere and features creative craft cocktails, micro brews, local wines by the glass and contemporary bar bites.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 1,236 m²

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Fairmont San Jose

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,926 reviews

Staff is great, building/room was not worth returning to

Customer review rating 4.3/5

Jessica Couples - 12/01/2021 Confirmed reviews ALL

I upgraded to a suite, which essentially was 2 rooms combined. The furniture was old and stained, light fixtures falling out of the ceiling, wallpaper peeling...for a proclaimed 4 star hotel, the bathroom was terrible! Shower was a single tiny stall no room for shampoo/conditioner. There were no bathrobes and it just didn't feel very 'nice' for what I paid, it was not worth staying and I don't intend to return. The staff were all kind and helpful though.

Customer review rating 4.3/5

Frédéric P. Business - 20/02/2020 Confirmed reviews ALL

Everything was fine except that I was charged twice for breakfast. My room rate negotiated with NetJets includes breakfast so I should be reimbursed immediately on my AMEX ending in 1001

Great stay

Customer review rating 4.3/5

Bea G. Business - 20/02/2020 Confirmed reviews ALL

Every time I go to San Jose, I love to stay there.

Conveniently located

Customer review rating 4.3/5

Pete Business - 17/02/2020 Confirmed reviews ALL

Stayed at The Fairmont for the Cohesity SE Summit 2020 which was arranged by Ren and Pam from Cohesity

We had a wonderful stay!

Customer review rating 4.3/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

We come stay here every time we come to San Jose. It’s our favorite hotel and Susheel at the front desk has such a welcoming and cheerful presence it makes us feel right at home. The staff makes all the difference for a great stay.

Great Stay

Customer review rating 4.3/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

Had a great work trip and the room and service was excellent.

Excellent

Customer review rating 4.3/5

Deborah D. Couples - 16/02/2020 Confirmed reviews ALL

We were upgraded to a suite, which was very nice!

Well located

Customer review rating 4.3/5

Roland Business - 16/02/2020 Confirmed reviews ALL

I stayed 4 nights. My room wasn't made two times

Dear Roland K., We sincerely apologize for only being able to provede you 2 nights of room services out of your 4 nights. Thank you for recogenizing our great location. Please reach out to me directly upon your next booking, I would like to offer you a more discounted rate and complimentary upgrade based on availability. My email address is Bo…, and i am one of our Rooms Assistant Manager here in Fairmont San Jose. We are looking forward to welcoming you back. Sincerely, BoYang(Bryan) Zhao Assistant Manager of Rooms
Customer review rating 4.3/5

Kelly B. Couples - 15/02/2020 Confirmed reviews ALL

The gentleman who checked us in was so kind and professional.

Very clean and comfortable stay.

Customer review rating 4.3/5

Anonymous Business - 15/02/2020 Confirmed reviews ALL

From check in to check out my stay was easy and enjoyable. Questions were answered right away, I was impressed with the quality of the room and cleanliness, and overall service was great.

Good stay

Customer review rating 4.3/5

Suzanne E. Business - 15/02/2020 Confirmed reviews ALL

The room was decent but the mattress was softer than I am used to which made it difficult to get comfortable and sleep well. The room was clean and felt nice to walk into after a busy day.

Dear Suzanne E., Thank you so much for being our guest, and taking your time to leave a feedback for us. We are very sorry to hear that you did not sleep well during your stay because of the softness of the mattress. We do offer bed board as one of the complimetary options for our guest when extra support is needed for the bed. We would love to prepare the bed for you upon your arrival in the future. Please reach out to me directly next time you are looking to book a reservation. My email address is Bo… Sincerely, BoYang(Bryan) Zhao Assistant Manager of Rooms

Comfortable and clean

Customer review rating 4.3/5

Jill G. Families - 14/02/2020 Confirmed reviews ALL

We spent a weekend there. The room was quiet and extremely comfortable. This is a great hotel. Only issue was that I booked the room months in advance and called the day of to ensure we had 2 beds and was told yes. Upon arrival the gentleman at the desk said that all 2bed rooms were taken. We spent 10 minutes waiting for him to check his computer. until finally a room with 2 beds magically appeared

Dear Jillian G., Thank you for taking the time to tell us about your experience at the Fairmont San Jose. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shweta Mishra Assistant Front Office Manager

Love the Fairmont, love all the staff from front desk (Mari & Kevin) to valets (Mohammed) and downstairs parking garage valets, the greetings from everyone from housekeeping to restaurant/bar workers! My home away from home almost weekly!

Customer review rating 4.3/5

Lori G. Business - 14/02/2020 Confirmed reviews ALL

I am surprised at some of the inconsistencies, I love that I am upgraded to a suite, but some suites have rugs in the bathroom and some do not. Turn down service is sporadic, last night it was after 9pm when I was already in bed.

Customer review rating 4.3/5

Dennis B. Couples - 14/02/2020 Confirmed reviews ALL

Treated my Wife and I as we were VIP’S ..

Great location, comfortable bed, fast elevator TV

Customer review rating 4.3/5

Emalyn L. Business - 13/02/2020 Confirmed reviews ALL

TV wasn't working, I tr was texted Technician was there almost immediately. I love that kind of service.

Dear Emalyn L., We very much appreciate your comments regarding your stay at the Fairmont San Jose. It is always a pleasure to receive positive feedback. I will share your comments with our team. We truly hope to welcome you back once we have completed our Lobby transformation for you to enjoy the true arrival experience we want our guests to have. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nareh Torosyan Guest Experience Manager

Under construction

Customer review rating 4.3/5

Anonymous Couples - 13/02/2020 Confirmed reviews ALL

We like staying at the fairmont. But this time our room was hot as the AC wasn’t working. Maintenance eventually came and fixed it. Checking in took longer and was crowded. But all in all was fine.

Room was very nice

Customer review rating 4.3/5

David Business - 12/02/2020 Confirmed reviews ALL

I liked my room and I also like the workout room, there were plenty of options.

Dear David R., We very much appreciate your comments regarding your stay at the Fairmont San Jose. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are very happy to hear you enjoyed your stay with us and hope to have you back once our Lobby transformation is complete. Thank you again for sharing your experience, and being our guest. We look forward to welcoming you back. Sincerely, Nareh Torosyan Guest Experience Manager

Awesome staff and great accommodations!

Customer review rating 4.3/5

Anthony B. Families - 12/02/2020 Confirmed reviews ALL

From the moment I valeted my car to check out, the service was consistently outstanding and would highly recommend your establishment to all my friends visiting the area.

see below

Customer review rating 4.3/5

Dick B. Business - 12/02/2020 Confirmed reviews ALL

other than construction on main floor, fantastic experience

Dear Richard B., We very much appreciate your comments regarding your stay at the Fairmont San Jose. It is always a pleasure to receive positive feedback. I will share your comments with our team.We hope to have the opportunity to welcome you back once our Lobby transformation is complete for you to enjoy the full Fairmont San Jose experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nareh Torosyan Guest Experience Manager
Customer review rating 4.3/5

N. Business - 12/02/2020 Confirmed reviews ALL

The restaurant Fountain services is poor. I order a steak asking for mid-raw, end up come with Well done cooked steak.

Dear Mr. N., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont San Jose. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies that your stay did not meet your, or our, expectation. I can certainly understand your level of disappointment based upon the Fountain Restaurant and your overall hotel experience. Rest assured, what you experienced is not the standard we commit to our guests. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Should your travels bring you back to the San Jose Area, please reach out to me directly so I can ensure you have a flawless stay. Please also let me know if you would want to share more comments with me directly, so I could share them with the team and make sure any mistakes are rectified. Your sincerely, Aleksandra - Senior Venues Manager al…

Our most recent 20 reviews