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Fairmont San Jose 4 stars

Customer review rating 4.3/5 7,941 reviews

ALLSAFE approved hotel

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Fairmont San Jose
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+ 23 Services

Hotel extras

  • Labeled ALLSAFE

  • A city landmark in the heart of downtown San Jose

  • 805 elegantly appointed rooms and suites, the city's most spacious

  • Modern, sophisticated event spaces for up to 5,000 guests

  • Steps from the convention center, San José State University, theaters and museums

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • xx5pm Late Check OutPaying
  • Laundry
  • Cash machine
  • Porter
  • Room for hearing impaired guests
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Bicycles rental
Catering
  • 5 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 23 Meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Fairmont San Jose

170 South Market Street
95113 san jose
united states

Tel: +14089981900

Fax: (+1)4082871648

Check-in from 15h00

Check out up to 12h00

  • By plane

    METRO OAKLAND INTERNATIONAL APT At 57.94km / 36 miles

  • By plane

    NORMAN Y. MINETA S-JOSE INTL APT At 4.83km / 3 miles

  • By plane

    SAN FRANCISCO INTL AIRPORT   At 57.94km / 36 miles

GPS :37.332997, -121.88898

Our accommodation(s)

Each guest room and suite is non-smoking and luxuriously-appointed with the best amenities, the finest bedding and the latest technology. The hotel's 728 guest rooms are the most spacious hotel rooms in San Jose, and the 77 exquisite suites offer even more space, deluxe furnishings and daily turndown service to further enhance the guest experience.

Fairmont Dbl Dbl Main Bldg

  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont King Main Bldg

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe Queen Main Bldg

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe Dbl Dbl Main Bldg

  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe King Main Bldg

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe King Tower

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Signature King Main Bldg

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Pool side *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont Double Double ADA Communication

Accessible room
  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont Double Double Main Building ADA Grab Bars

  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont Double Double Tower

  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont Double Double ADA Roll-In Shower

Accessible room
  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont King ADA Communication

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont King ADA Grab Bars

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont King ADA Roll In Shower

  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont King Tower

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe Double Double ADA Communication

Accessible room
  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont Queen Main Building

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe Double Double ADA Grab Bars

Accessible room
  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe Double Double ADA Roll-In Shower

Accessible room
  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe King ADA Grab Bars

Accessible room
  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe Queen ADA Grab Bars

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe Double Double Tower

  • Max. number of persons: 4
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Luxury Suite King NS Main Building

  • Max. number of persons: 4
  • Area: From 115 m² / 1238 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

1 Bedroom King Suite ADA Comm

  • Max. number of persons: 4
  • Area: From 84 m² / 904 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Fairmont Suite King ADA

Accessible room
  • Max. number of persons: 4
  • Area: From 84 m² / 904 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe DD Suite ADA Comm

Accessible room
  • Max. number of persons: 4
  • Area: From 84 m² / 904 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

1 Bedroom DD Suite ADA R-I Shower

Accessible room
  • Max. number of persons: 4
  • Area: From 84 m² / 904 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe King ADA Comm

Accessible room
  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Mountain view, City View *

* Subject to availability

Rooms

Our restaurants and bars

Fountain Restaurant

Type of cuisine: Regional

Open for breakfast and lunch daily, the Fountain Restaurant specializes in locally sourced, seasonally-inspired Californian fare in a relaxing, casual atmosphere. The Fountain's lavish Weekend Brunch is popular among both locals and guests.

Lunch

06:30 - 02:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Grill on the Alley

Type of cuisine: Regional

The Grill on the Alley is a well-renowned steakhouse with a classic American menu to suit all tastes. The lunch menu features salads, seafood, specialty dishes while dinner offers a wide selection of steaks and chops, prepared in 8 different styles.

Lunch

11:30 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Morton's Steakhouse

Type of cuisine: Regional

Morton's San Jose offers guests a luxurious and sophisticated atmosphere, Bar 12.21, outdoor patio dining experiences, as well as recently expanded private dining spaces to accommodate both small and large groups.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Bijan Bakery & Café

Type of cuisine: Cafe

Bijan Bakery is one of San Jose's premier European bakeries, known all over the Bay Area for the finest quality pastries, cookies, European style croissants and handmade sandwiches.

Lunch

06:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Café Express

Type of cuisine: Regional

Cafe Express is a great option for grabbing coffe and breakfast on-the-go. Pastries, whole fruit, yogurt and breakfast sandwiches available.

Lunch

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Non contractual photo

The Lobby Lounge is renowned for a lively atmosphere and features creative craft cocktails, micro brews, local wines by the glass and contemporary bar bites.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 1,236 m²

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Fairmont San Jose

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,941 reviews

Very polite and efficient staff

Customer review rating 4.5/5

Anonymous Business - 07/03/2021 Confirmed reviews ALL

The location gets a bit old and would need some maintenance, especially the bath room

Customer review rating 3.0/5

Anonymous Business - 07/03/2021 Confirmed reviews ALL

Everything was pretty much closed

Under resourced

Customer review rating 2.5/5

Anonymous Couples - 03/03/2021 Confirmed reviews ALL

Front desk staff-excellent. Room—hall lightbulbs burned out No glasses in room—front desk person brought up paper cups (he had plenty to do) Mini-bar 1/2 stocked (either don’t stock it, or stock adequately). Couldn’t drink any water in the room. No coffeemaker in room Great price and beautiful lobby

Comfortable stay considering COVID

Customer review rating 5.0/5

Anonymous Solo - 26/02/2021 Confirmed reviews ALL

Room was ready and clean. Staff made me feel welcome and did the best they could considering the awful restrictions imploded in CA

Customer review rating 4.5/5

Carrie Business - 24/02/2021 Confirmed reviews ALL

The staff is friendly and helpful. The room was clean and spacious. Nice to have a vanity area.

Dear Carrie T., We very much appreciate your comments regarding your stay at the Fairmont San Jose. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, DANIEL MCCLAIN FRONT OFFICE MANAGER Fairmont San Jose 170 South Market Street San Jose, California United States 95113 T + 01… 1900 F + 01… 1648 Da…

Good

Customer review rating 3.0/5

Tom O. Couples - 18/02/2021 Confirmed reviews ALL

It was nice

Dear Tom O., Thank you for taking the time to share your comments concerning your stay at the Fairmont San Jose. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, DANIEL MCCLAIN FRONT OFFICE MANAGER Fairmont San Jose 170 South Market Street San Jose, California United States 95113 T + 01… 1900 F + 01… 1648 Da…

Outdated and below standards

Customer review rating 0.5/5

Marvin E. Families - 18/02/2021 Confirmed reviews ALL

I stayed in the Mountain View suite where the living room couch was tattered and disgusting, the bed sheets had stains and room itself was very outdated. The hotel was clearly overbooked and the front desk staff was overwhelmed. I then left to stay at the fairmont in SF; learn from them.

Dear Marvin E., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont San Jose. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies that your stay did not meet your, or our, expectation. I can certainly understand your level of disappointment based upon the poor condition of your room. Rest assured, what you experienced is not the standard we commit to our guests. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Should your travels bring you back to the San Jose Area, please reach out to me directly so I can ensure you have a flawless stay. Sincerely, DANIEL MCCLAIN FRONT OFFICE MANAGER Fairmont San Jose 170 South Market Street San Jose, California United States 95113 T + 01… 1900 F + 01… 1648 Da…

Subpar Standards

Customer review rating 3.0/5

R.t. Couples - 07/02/2021 Confirmed reviews ALL

The check in experience was no problem. The room was ok, but nothing fancy for what was supposed to be a “King Suite bedroom” for an additional $77. The problem was the day of checkout on 1/31/2021. Around 11:30am my boyfriend left our room on the 11th floor to pick up food in the lobby from the delivery driver. While inside the elevator, a party of 3 entered WITH NO MASKS. (Although signs are posted EVERYWHERE stating “one person or one family unit per elevator car”). My boyfriend asked them to put on their masks and they acted as if they didn’t understand. They appeared to be part of a wedding party. As my boyfriend passed the lobby, it was obvious there were wedding pictures being taken, MOST of the almost 20 “guests” without masks. My boyfriend complained to the front desk, Perla, and she claimed she informed security. After my boyfriend returned from getting our food, there were now at least 15 people from the wedding party in the lobby (including the bride and groom) ALL NOT WEARING MASKS. My boyfriend complained to Perla again and was upset that nothing was done the first time. Upon our departure later that day, my boyfriend and I spoke to Perla, again, and a “manager”, Narth, to make a complaint again. All they said was they will “talk to security”. Seriously? There is a PANDEMIC going on and there were at least 15 PEOPLE in the LOBBY of the HOTEL, ALL NOT WEARING MASKS? First of all, WHY was it even allowed? Second of all, WHY weren’t they told to put on masks the first time my boyfriend complained?! It is unfortunate that we chose to stay at Fairmont because of their high reviews and supposedly high standards regarding Heath and Safety Protocols for Santa Clara and it definitely did not meet our expectations. It was not worth the $260 for the upgraded “King Suite bedroom in addition to the Essential Package for complimentary parking, late check out and dining discounts”. We will never stay at the Fairmont San Jose ever again.

Dear Risa T., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont San Jose. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. We do indeed have a strict and stringent mandate on wearing face coverings in all public areas of the hotel, which is promoted with prominent signage throughout the building. If there is ever an instance when a staff member does not see a guest wearing a mask, we kindly ask the guest to wear a face covering, and we can even provide one to the guest if necessary. While we can not control people's actions, we do our absolute best to enforce all mandates. In fact, we have been recognized with the ALLSafe label by Accor Hotels for our outstanding commitment to hygiene and cleanliness. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, DANIEL MCCLAIN FRONT OFFICE MANAGER Fairmont San Jose 170 South Market Street San Jose, California United States 95113 T + 01… 1900 F + 01… 1648 Da…
Customer review rating 5.0/5

Stacey S. Business - 07/02/2021 Confirmed reviews ALL

Always great! Looking forward to the bar and restaurant opening back up.

Dear Stacey S., We very much appreciate your comments regarding your stay at the Fairmont San Jose. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, DANIEL MCCLAIN FRONT OFFICE MANAGER Fairmont San Jose 170 South Market Street San Jose, California United States 95113 T + 01… 1900 F + 01… 1648 Da…

Never disapoints

Customer review rating 5.0/5

Danielle Couples - 07/02/2021 Confirmed reviews ALL

Very accommodating staff and very professional. Rooms are lovely. Great restaraunts nearby

Dear Danielle S., We very much appreciate your comments regarding your stay at the Fairmont San Jose. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, DANIEL MCCLAIN FRONT OFFICE MANAGER Fairmont San Jose 170 South Market Street San Jose, California United States 95113 T + 01… 1900 F + 01… 1648 Da…

Not as good as before

Customer review rating 3.0/5

Anonymous Couples - 02/02/2021 Confirmed reviews ALL

There was no bottled water in the room! I was awake at 2:00am unable to sleep because I was so thirsty. Not even a cup to drink from the tap. Phone didn’t work, we had to call from our cell phone. Our sink didn’t drain. Only one very, very thin blanket in middle of winter. We realize it’s Covid but they could have spared two bottles of water for the room. Front desk person was courteous. We have stayed at this property many times and we were very surprised by the lack of attention to these details.

Dear Lisa B., Thank you for taking the time to tell us about your experience at the Fairmont San Jose. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. While we have had to remove the water bottles in the guest rooms due to the pandemic, as we are not able to disinfect them in between guest stays, we do have water available for guests at the front desk. I am sorry that was never communicated to you during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, DANIEL MCCLAIN FRONT OFFICE MANAGER Fairmont San Jose 170 South Market Street San Jose, California United States 95113 T + 01… 1900 F + 01… 1648 Da…

Great stay

Customer review rating 5.0/5

Ron C. Business - 23/01/2021 Confirmed reviews ALL

Terrific.....

Dear Ronald c., We very much appreciate your comments regarding your stay at the Fairmont San Jose. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, DANIEL MCCLAIN FRONT OFFICE MANAGER Fairmont San Jose 170 South Market Street San Jose, California United States 95113 T + 01… 1900 F + 01… 1648 Da…

Nice stay but Bill was off

Customer review rating 3.5/5

Anonymous Couples - 20/01/2021 Confirmed reviews ALL

Was quoted as note having to pay for parking, but was charged and ended up paying DOR parking.

Good Afternoon, Thank you for your review - I am glad to see you enjoyed your stay. After research, you are indeed correct that the parking should have been removed. I have since removed the $20 parking fee and have refunded your card. Please allow 3-5 business days for processing. If you have any other questions, do not hesitate to ask! DANIEL MCCLAIN FRONT OFFICE MANAGER Fairmont San Jose 170 South Market Street San Jose, California United States 95113 T + 01… 1900 F + 01… 1648 Da…

Staff is great, building/room was not worth returning to

Customer review rating 1.5/5

Jessica Couples - 12/01/2021 Confirmed reviews ALL

I upgraded to a suite, which essentially was 2 rooms combined. The furniture was old and stained, light fixtures falling out of the ceiling, wallpaper peeling...for a proclaimed 4 star hotel, the bathroom was terrible! Shower was a single tiny stall no room for shampoo/conditioner. There were no bathrobes and it just didn't feel very 'nice' for what I paid, it was not worth staying and I don't intend to return. The staff were all kind and helpful though.

Dear Jessica A., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont San Jose. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies that your stay did not meet your, or our, expectation. I can certainly understand your level of disappointment based upon the condition of your guest room. Rest assured, what you experienced is not the standard we commit to our guests. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Should your travels bring you back to the San Jose Area, please reach out to me directly so I can ensure you have a flawless stay. Sincerely, DANIEL MCCLAIN FRONT OFFICE MANAGER Fairmont San Jose 170 South Market Street San Jose, California United States 95113 T + 01… 1900 F + 01… 1648 Da…
Customer review rating 4.0/5

Frédéric P. Business - 20/02/2020 Confirmed reviews ALL

Everything was fine except that I was charged twice for breakfast. My room rate negotiated with NetJets includes breakfast so I should be reimbursed immediately on my AMEX ending in 1001

Great stay

Customer review rating 4.5/5

Bea G. Business - 20/02/2020 Confirmed reviews ALL

Every time I go to San Jose, I love to stay there.

Conveniently located

Customer review rating 4.0/5

Pete Business - 17/02/2020 Confirmed reviews ALL

Stayed at The Fairmont for the Cohesity SE Summit 2020 which was arranged by Ren and Pam from Cohesity

We had a wonderful stay!

Customer review rating 5.0/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

We come stay here every time we come to San Jose. It’s our favorite hotel and Susheel at the front desk has such a welcoming and cheerful presence it makes us feel right at home. The staff makes all the difference for a great stay.

Great Stay

Customer review rating 5.0/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

Had a great work trip and the room and service was excellent.

Excellent

Customer review rating 5.0/5

Deborah D. Couples - 16/02/2020 Confirmed reviews ALL

We were upgraded to a suite, which was very nice!

Our most recent 20 reviews