Fairmont Château Lake Louise 5 stars

Dear Darren & Menca M., Thank you for choosing to return to Fairmont Château Lake Louise for your stay, and for sharing your detailed feedback with us. It's heartening to know that you appreciate the magic and beauty of our unique location, especially during the serene after-hours. We're glad that you had a luxurious stay and found value in our offerings. It's also nice to hear that our team's efforts in recognizing your special occasion contributed positively to your experience. However, we understand that there were areas where we could have done better. We regret to learn about the wait time you encountered during check-in and have shared your feedback with our Front Office Manager for immediate improvements. We also note your difficulty in finding details about our restaurants. Your suggestion for an interactive map of the hotel to aid guests is appreciated and will be considered seriously with our marketing team. Additionally, your feedback about our sustainability initiatives and your experience with the ALL Accor Live Limitless Loyalty Programme has been noted. We are always looking for ways to enhance our guests' experiences, and your input is instrumental in that process. Once again, thank you for your valuable feedback. We look forward to welcoming you back for a third visit, and we're committed to ensuring it's even better than the last. Best Regards, USAMA YAGHI GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise

Dear Manuj R., Thank you for taking the time to share your valuable feedback regarding your recent stay at Fairmont Château Lake Louise. Your feedback is an essential part of our continuous improvement process and commitment to providing an exceptional guest experience. We acknowledge your concerns about the room's air conditioning and the response of our team to your needs. Comfort and feeling as the team responsive toy your concerns are a top priority, and we deeply regret any inconvenience that you experienced during your stay. Furthermore, we regret to hear that our food did not live up to your expectations. At Château Lake Louise, we strive for culinary excellence. We take your feedback to heart and will share it with our Director of Food and Beverage and our talented team of chefs, to further enhance our offerings and to ensure the meals we serve are nothing short of exceptional. In light of these issues, please accept our sincerest apologies. We value your patronage and to show our appreciation, we've issued a full refund of all incidental charges, including your dinner at Louiza and parking fees. This refund should reflect on your Visa within the next 5-7 business days. We believe in transparent and accountable management and will use your feedback to guide our ongoing improvement efforts. At the Château , we strive to provide a superior service experience for every guest; your feedback is vital for us to achieve this goal. We sincerely hope for another opportunity to turn your experience around and exceed your expectations in the future. Once again, thank you for bringing these issues to our attention. We hope to welcome you back for a much more enjoyable and satisfying stay in the future. Best Regards, USAMA YAGHI GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise

Dear Mr. B., Thank you for taking the time to provide your valuable feedback regarding your recent stay at the Fairmont Château Lake Louise. We're sincerely disheartened to hear that your recent visit did not live up to the high standards we strive to provide, and the expectations you had from your past experiences with us. We understand your disappointment with the condition of your room, particularly regarding the air conditioning unit. Please accept our sincere apologies for any inconvenience this may have caused. We are working to fully air condition our hotel, and due to certain limitations, this upgrade is a gradual process. We provided the portable A/C unit as an interim solution for our guests' comfort, and we regret that it caused undue noise during your stay. We appreciate your patience and understanding regarding our current renovations. Our aim is to improve and update the décor, furnishings, and fittings to meet and exceed the expectations of our esteemed guests. Concerning your comment about the Rocky Mountaineer booth, we want to reassure you that our long-standing partnership with them is centered around providing a unique and high-quality experience to all of our guests. While we are proud to host a greater number of visitors to enjoy our beautiful location, we are committed to maintaining the level of luxury and personalized service that has characterized the Fairmont Château Lake Louise for many years. Your positive comments about our staff are truly appreciated, and we are delighted that they made a positive impact on your stay. They are indeed our greatest asset, and we're fortunate to have a dedicated team that goes above and beyond to ensure our guests have an exceptional experience. We deeply regret that your recent experience has led you to reconsider returning to us. Your satisfaction is our utmost priority, and we hope that despite the challenges you faced, you will give us another opportunity to serve you in the future. When that time comes, we will do everything in our power to ensure your stay is nothing short of exceptional. Thank you again for your feedback, Mr. B.. Please feel free to reach out to us if you have any further comments, concerns, or if there is anything else we can assist you with. Best Regards, USAMA YAGHI GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise