Fairmont Château Lake Louise 5 stars

Customer review rating (ALL Rating) 4.3/5 6,797 reviews

Hotel extras

  • Labeled ALLSAFE

  • A wellness retreat cradled in the Canadian Rockies on the shores of Lake Louise

  • Banff National Park and the Beehive at your doorstep; outdoor activities at your fingertips

  • A heated indoor swimming pool and health club, to unwind and let off steam

  • Multiple dining options with seven restaurants and an in-room dining service

ALLSAFE approved hotel

Our accommodation(s)

Misty mountain, limpid lake, snow-capped glacier or landscaped garden: every room and suite has a revitalizing view here. Unwind surrounded by elegant furnishings, modern décor, contemporary comforts and heartfelt service at our 5-star Lake Louise hotel. Unwind where the luxury of a bygone era has been perfectly preserved. In a guestroom or luxury hotel suite with a heightened level of modern accommodation, heartfelt welcome and genuine service.

Hotel location

Fairmont Château Lake Louise

111 Lake Louise Drive, NA, NA

GPS:51.416787, -116.212386

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  6,797 reviews

TripAdvisor Rating  4.5/5  9,801 reviews

A bit dissapointed.

TripAdvisor rating 3.0/5

Denise D Couples - TripAdvisor review

The hotel has a huge history and is in a great location but, with a captive audience, it relies heavily on its legacy. Our cases went astray which was not an ideal start. There is quite a lot of building work going on - a pool being built at some point I think? The short historical presentation on the hotel was really poor. The presenter lacked any real knowledge and seemed to have no clue as to what each slide was about. She seemed quite surprised as each slide came up. Our room was not made up and cups etc were not cleared away. The wifi was reasonably good. The coffee machine poor. Meal was OK in the German restaurant, with friendly attentive staff. But I would say The Deer Lodge close by was better. The hotel was an expensive option which did not really live up to our expectations. Charge a little more in order to provide a few luxury touches rather than skimp on things or overprice goods. It relies too heavily on its location and reputation. It could be so much more.

Better to stay at very nearby Lodge down the road

TripAdvisor rating 1.0/5

Someonehad2 TripAdvisor review

Mr. Gonnotio. I have just returned to the USA from Canada where I stayed at the Fairmont Hotel Lake Louise property for two nights. I reserved the Junior Suite Lakeview king breakfast package. The room number was 683. I had high expectations for my guest experience; however, the guest experience turned out to be well below par. Photos speak louder than words so I have included them. The Fairmont Hotel Lake Louise AB Canada failures are as follows: 1. Paid a higher rate for the Fairmont Hotel lake view room specifically for the view. Upon entering room 683, it was disheartening to observe that the windows were so dirty that the view was distorted. (See pictures) 2. No mini bar. The mini bar fridge was unplugged. There were instructions on the mini bar indicating who to call at the Fairmont Hotel to have the mini bar stocked. Disappointingly, this was false information. Apparently, the mini bar option was not available - period! 3. No Fairmont Hotel room service - period! 4. The Fairmont Hotel room “air conditioner” (see picture and video) was affixed to the plexiglass window without caulking. Therefore, whenever the wind picked up, the wind would create noise. We used towels as best as we could to block out the noise. At $1,500.00/night I expect better. 5. The booking indicated that the Fairmont Hotel breakfast could be enjoyed at any of the hotel restaurants - false. 6. At dinner and breakfast, I was informed by the servers that there were no coffee beans in the entire Fairmont Hotel for expresso. Amazingly, the servers managed to “scrounge up a few beans” when we displayed incredulous looks. 7. We gave our server a cash CA$20 tip and crossed out the tip area on our bill. We were still charged CA$20 for a tip bringing the tip to a total of CA$40 to the server. The Fairmont Lake Louise management were made aware of this but have ignored the information and request for a photocopy of the bill that we signed. First time in Canada so the opportunity to create hotel brand loyalty for Fairmont Hotel Canada is obviously lost. There is an extensive array of hotel choices world wide. Needless to say, I have no plans to give my business to another Fairmont Hotel anywhere in the world in the future.

Amazing Position

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Luxurious stay for our 2nd time visiting. Very special location. Can be very busy around the lake with day visitors, but after hours it’s just magical and amazing.

Dear Darren & Menca M., Thank you for choosing to return to Fairmont Château Lake Louise for your stay, and for sharing your detailed feedback with us. It's heartening to know that you appreciate the magic and beauty of our unique location, especially during the serene after-hours. We're glad that you had a luxurious stay and found value in our offerings. It's also nice to hear that our team's efforts in recognizing your special occasion contributed positively to your experience. However, we understand that there were areas where we could have done better. We regret to learn about the wait time you encountered during check-in and have shared your feedback with our Front Office Manager for immediate improvements. We also note your difficulty in finding details about our restaurants. Your suggestion for an interactive map of the hotel to aid guests is appreciated and will be considered seriously with our marketing team. Additionally, your feedback about our sustainability initiatives and your experience with the ALL Accor Live Limitless Loyalty Programme has been noted. We are always looking for ways to enhance our guests' experiences, and your input is instrumental in that process. Once again, thank you for your valuable feedback. We look forward to welcoming you back for a third visit, and we're committed to ensuring it's even better than the last. Best Regards, USAMA YAGHI GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise

Nice Hotel with great view but...

Customer review rating 0.5/5

Mr Families - Confirmed reviews ALL

Reception: Check-in was very slow on prepaid booking and room was different than booked. No AC and could not sleep all night Food: Price was OK but food was below average

Dear Manuj R., Thank you for taking the time to share your valuable feedback regarding your recent stay at Fairmont Château Lake Louise. Your feedback is an essential part of our continuous improvement process and commitment to providing an exceptional guest experience. We acknowledge your concerns about the room's air conditioning and the response of our team to your needs. Comfort and feeling as the team responsive toy your concerns are a top priority, and we deeply regret any inconvenience that you experienced during your stay. Furthermore, we regret to hear that our food did not live up to your expectations. At Château Lake Louise, we strive for culinary excellence. We take your feedback to heart and will share it with our Director of Food and Beverage and our talented team of chefs, to further enhance our offerings and to ensure the meals we serve are nothing short of exceptional. In light of these issues, please accept our sincerest apologies. We value your patronage and to show our appreciation, we've issued a full refund of all incidental charges, including your dinner at Louiza and parking fees. This refund should reflect on your Visa within the next 5-7 business days. We believe in transparent and accountable management and will use your feedback to guide our ongoing improvement efforts. At the Château , we strive to provide a superior service experience for every guest; your feedback is vital for us to achieve this goal. We sincerely hope for another opportunity to turn your experience around and exceed your expectations in the future. Once again, thank you for bringing these issues to our attention. We hope to welcome you back for a much more enjoyable and satisfying stay in the future. Best Regards, USAMA YAGHI GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise


Customer review rating 2.5/5

Peter B. Couples - Confirmed reviews ALL

This was our third stay at Lake Louise ranging over a 7 year period. It's a shame to see the exclusive nature and particularly the accommodation both in decline. Your staff are excellent but the decor, furnishings and fittings are old and in need of replacement. We had a lake view room which was not cheap. To find a section of the window replaced with a plastic insert and hole drilled in it to accommodate a stand alone aircon unit was laughable. It was so noisy ( and stuck together with tape!) that we couldn't sleep with the unit on. We left feeling that you are simply trading off off the fantastic view .... not the comfort of your clients. So many people now too. The presence of a Rocky Mountaineer booth in the foyer says it all. 'Ship 'em in, and ship em out'. Great shame to see a venue that traded so correctly on its exclusivity go down market. We won't be coming back.

Dear Mr. B., Thank you for taking the time to provide your valuable feedback regarding your recent stay at the Fairmont Château Lake Louise. We're sincerely disheartened to hear that your recent visit did not live up to the high standards we strive to provide, and the expectations you had from your past experiences with us. We understand your disappointment with the condition of your room, particularly regarding the air conditioning unit. Please accept our sincere apologies for any inconvenience this may have caused. We are working to fully air condition our hotel, and due to certain limitations, this upgrade is a gradual process. We provided the portable A/C unit as an interim solution for our guests' comfort, and we regret that it caused undue noise during your stay. We appreciate your patience and understanding regarding our current renovations. Our aim is to improve and update the décor, furnishings, and fittings to meet and exceed the expectations of our esteemed guests. Concerning your comment about the Rocky Mountaineer booth, we want to reassure you that our long-standing partnership with them is centered around providing a unique and high-quality experience to all of our guests. While we are proud to host a greater number of visitors to enjoy our beautiful location, we are committed to maintaining the level of luxury and personalized service that has characterized the Fairmont Château Lake Louise for many years. Your positive comments about our staff are truly appreciated, and we are delighted that they made a positive impact on your stay. They are indeed our greatest asset, and we're fortunate to have a dedicated team that goes above and beyond to ensure our guests have an exceptional experience. We deeply regret that your recent experience has led you to reconsider returning to us. Your satisfaction is our utmost priority, and we hope that despite the challenges you faced, you will give us another opportunity to serve you in the future. When that time comes, we will do everything in our power to ensure your stay is nothing short of exceptional. Thank you again for your feedback, Mr. B.. Please feel free to reach out to us if you have any further comments, concerns, or if there is anything else we can assist you with. Best Regards, USAMA YAGHI GUEST RELATIONS COORDINATOR Fairmont Chateau Lake Louise

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