Fairmont Le Manoir Richelieu 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 11,828 件のレビュー

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Fairmont Le Manoir Richelieu - Image 1
Fairmont Le Manoir Richelieu - Image 2
Fairmont Le Manoir Richelieu - Image 3
Fairmont Le Manoir Richelieu - Image 4
181 rue Richelieu, G5A 1X7 CHARLEVOIX, カナダ

説明

ホテルのその他の情報

  • Labeled ALLSAFE

  • A nature retreat, only one hour thirty minutes from Quebec City

  • A historic French castle overlooking the St Lawrence River in the Charlevoix countryside

  • Next door to the Charlevoix Casino, for games and entertainment

  • A multi-sports center with indoor & outdoor pools, mini-golf, tennis and more

当ホテルの客室

ホテル所在地

Fairmont Le Manoir Richelieu

181 rue Richelieu
G5A 1X7 CHARLEVOIX
カナダ

GPS:47.623469, -70.14308

電話番号
ファックス +1 418-665-7736

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  11,828 件のレビュー

トリップアドバイザーの評価  4.2/5  4,206 件のレビュー

2025エクセレンス認証

Location, location, location.

トリップアドバイザーの評価 4.0/5

Richard A トリップアドバイザー認証口コミ

Location, location, location. No doubt about that. It's unique. We stayed at the Fairmont for 3 nights while exploring the Charlevoix area with an excursion to Les Escoumins to see whales. Like I told the hotel already, they need to upgrage the installations to bring it to this century. Don't get me wrong, the hotel has a unique charm and the service is excellent. I cant't comment much on the food except for breakfast which is adequate but could more elaborate. That's what you expect in an Accorn resort. Overall our stay was memorable and I would go back anytime.

Dear Richard_5891, Thank you very much for taking the time to share your experience following your stay at the Fairmont Le Manoir Richelieu. We’re delighted to know that you enjoyed the charm of our property, the quality of our service, and the beauty of Charlevoix during your stay including your whale-watching excursion to Les Escoumins! We’ve also taken good note of your comments regarding the need to modernize certain installations and enhance the breakfast offering. Your feedback is truly valuable, as it helps us continue improving while preserving the unique character of our historic resort. We’re thrilled to hear your stay was memorable and that you would return anytime we’ll be looking forward to welcoming you back for another unforgettable experience. Kind regards, Adrien Demol Gérant de l'expérience client Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1 418 665 8932 Fax +1 418 665 4566 adrien.demol@Fairmont.com

Disappointing

トリップアドバイザーの評価 3.0/5

Horshomite トリップアドバイザー認証口コミ

We had booked this hotel for part of a 40th anniversary trip after seeing the amazing reviews. Unfortunately this was not our experience. Our room was lovely. A great view and very clean and well appointed. But the hotel had a convention and were very short staffed in all areas. Dinner the first night was very slow with missing cutlery, unavailable wine from the wine list, missing food items and a very long wait for anything. There was no waiter service to the terrace and a 20 minute queue to collect your own drink from the bar.Not the sort of service we had expected. We did complain at the time but it appeared that staff had been allocated to the convention functions leaving the hotel understaffed.The inside terrace room was also closed in the afternoon for a wedding. A real shame.

Dear Horshomite, Thank you for taking the time to share your experience following your stay at Fairmont Le Manoir Richelieu. I am sincerely sorry to hear that your anniversary visit did not meet your expectations, despite the positive aspects you highlighted regarding your room and its view. I regret that service delays and limited availability affected your dining experiences and overall comfort. Your feedback has been shared with the teams involved so we can identify the causes and ensure that our staffing and service levels consistently meet the high standards our guests expect, even during large events or conventions. We truly value your comments as they help us improve, and we hope to have the opportunity to welcome you back in the future to provide the exceptional experience you anticipated for such a special occasion. Kind regards, Adrien Demol Gérant de l'expérience client Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1 418 665 8932 Fax +1 418 665 4566 adrien.demol@Fairmont.com

Iconic hotel and location

トリップアドバイザーの評価 4.0/5

christopheboucher トリップアドバイザー認証口コミ

A romantic weekend at Manoir Richelieu. A beautiful site, particularly in Fall. Valet service on site and the hotel is only 5min from downtown La Malbaie, where all the best restaurants are located. Would go again for the location!

Dear christopheboucher, We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien Demol Guest Experience Manager Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1 418 665 8932 Fax +1 418 665 4566 adrien.demol@Fairmont.com

An unforgettable memory.

トリップアドバイザーの評価 5.0/5

Andree B トリップアドバイザー認証口コミ

We stayed at this great hotel from September 14th to September 18th with another couple and we just loved the experience, from the arrival to the departure. We went to all the restaurants and bar as well as the golf club house. The food was excellent and the staff was amazing everywhere. The rooms were very well appointed and the housekeeping staff was outstanding. The employees at the front desk were very helpful. We are highly recommending this beautiful hotel. Andree et Armand

Dear 6andreeb, We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien Demol Guest Experience Manager Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1 418 665 8932 Fax +1 418 665 4566 adrien.demol@Fairmont.com

Memorable!!

トリップアドバイザーの評価 5.0/5

Shan-Mini Couples - トリップアドバイザー認証口コミ

We stayed September 4-7, based on reviews we had mixed feelings too. When arrived greeted with smile at door, went to reception where we met Roxanne who was pleasant and friendly. She even took the time to look around and found us a best room ( probably because I’m an Accor gold member). House keeping was amazing always, special thanks to Diana! We had enough tea since we don’t drink coffee, also enough water. We really enjoyed the pool, hot tub, sauna, steam room, truly amazing Bellerive cafe -Claudia who was amazing and friendly and fun. She made us a very nice hot chocolate ( Italian 😋😋) also everything here was tasty and healthy. Laurent ( concierge) who we met on our 2day, from meeting him everything went from ok to extremely enjoyable. He was very pleasant and friendly. Thanks to Laurent we did Maverick Sport Side-by-Side 2-seater. We dearly appreciated his level service!! Bar- wasn’t very impressed but staff tried their best. Could’ve been lot better comparing with other Fairmont facilities. Overall enjoyed the stay, special thanks to Laurent, Roxanna and Claudia for making our stay more memorable.

Dear Shan-Mini, We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrien Demol Guest Experience Manager Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1 418 665 8932 Fax +1 418 665 4566 adrien.demol@Fairmont.com

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。