Customer review rating (ALL Rating) 4.5/5 18,468 reviews
ALLSAFE approved hotel
A nature retreat, only one hour thirty minutes from Quebec City
A historic French castle overlooking the St Lawrence River in the Charlevoix countryside
Next door to the Charlevoix Casino, for games and entertainment
A multi-sports center with indoor & outdoor pools, mini-golf, tennis and more
A relaxed atmosphere and a luminous decor await you at our Bellerive restaurant for breakfast and lunch. Every day, enjoy our local treats and you surely will adore our lovely outdoor terrace during the summer season.
Enjoy revisited regional flavours by our culinary team and discover our à la carte menu, 2 or 3 courses table d'hôte in a casual atmosphere where the views on the majestic Saint-Lawrence river are always breathtaking.
Le Point Cardinal, our Charlevoix golf clubhouse restaurant, offers a great option for enjoying a meal or a drink after a round of golf. The breathtaking view will leave you speechless! Open during golf season only.
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Refined elegance reigns in every luxurious room and suite at Fairmont Le Manoir Richelieu. For a romantic getaway, a solo adventure or a family holiday on the slopes of Mont Grand-Fonds, our castle on the hill has the perfect accommodations for you. Spacious room offering the luxury and elegance. Suites: 1 room, 2 rooms or Presidential, all suites offer a luxurious bedroom and a relaxing, spacious salon area. The Presidential Suite also includes an elegantly appointed, private dining room.
Number of meeting rooms: 14
Maximum size: 942 m²
Maximum capacity: 1050 people
Maximum banquet capacity: 820 people
100% genuine reviews from our guestsFind out more
Okay, but not great
Trish Couples - 23/11/2021 Confirmed reviews ALL
My husband and I were returning to the Fairmont for our anniversary after getting married there 5 years ago. The service at that time was incredible. I expect the staff try to make an exceptional experience for a wedding couple, so I knew this trip wouldn’t have quite as much of the “red carpet” treatment, but I still expected more than what we found. I did note our anniversary when I called to make the reservation and the person on the phone was wonderful, noted the anniversary, and we were gifted with a lovely dish of chocolates and a card in our room. However, when we checked in, I was asked if I ever stayed there before; fine, but it would’ve been nice if that was known already. The doormen sometimes got the door, sometimes not. I felt we were on our own; as we drove through to check in, the doormen didn’t greet us or ask us if we needed help with parking or check-in. I spent most of the vacation trying to figure out where to eat, as many nearby restaurants were either closed or limited due to covid or due to the off-season. It would’ve been nice for the hotel to provide a list of local options for food. Even the information on the Fairmont’s own hotels/room-service/order out were confusing. A concierge would have been nice too. The property is as beautiful as I remember and it did seem to be kept up well. So, the disappointment was really that the staff didn’t seem to go above and beyond (with the exception of the person I spoke to on the phone to make the reservation), but rather just barely met the requirements of their jobs. A few days ago I stayed at a hotel for half the price when making a long drive, and had a much warmer reception from its staff. Maybe everyone is burnt out from covid. I debate whether or not we would return in the future. If we hadn’t gotten married there, I would not.
Well located, garbage service, trash food & old rooms
Anonymous Couples - 23/11/2021 Confirmed reviews ALL
Only positive about my experience was the location. Rooms were outdated. Service was bad, staff members looked like they did not want to be there. Food was atrocious. It blows my mind that you guys can actually charge your guests for such horrendous food. This hotel is a disgrace to the region of Charlevoix.
Asia Couples - 20/11/2021 Confirmed reviews ALL
Nice hotel. Beautiful location. Food options limited.
Chelsea Couples - 18/11/2021 Confirmed reviews ALL
As a student, I was very touched to be treated like a regular guest. Everybody was so kind and polite. The room service was quick and effective. Definitely enjoyed my experience!
Beautiful location, but underwhelming stay.
Jennifer M. Couples - 18/11/2021 Confirmed reviews ALL
We arrived and were completely ignored by valet. Signage to get to the front desk was not clear. Costs were not upfront over the phone. Had to pay extra to use the pool. Ridiculous!!!!! Dinner was disappointing. Worst food we had in Quebec. Room, although clean, was tiny and the window was small. Not much of a view. We even told front desk that we were on our honeymoon. They said the room was an upgrade, but if it was, I’d hate to see the other rooms.
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