Fairmont Le Manoir Richelieu 5 stars

Customer review rating (ALL Rating) 4.5/5 5,787 reviews

Best price
guarantee
Fairmont Le Manoir Richelieu - Image 1
Fairmont Le Manoir Richelieu - Image 2
Fairmont Le Manoir Richelieu - Image 3
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181 rue Richelieu, G5A 1X7 CHARLEVOIX, Canada

Description

ALLSAFE approved hotel

Hotel extras

  • Labeled ALLSAFE

  • A nature retreat, only one hour thirty minutes from Quebec City

  • A historic French castle overlooking the St Lawrence River in the Charlevoix countryside

  • Next door to the Charlevoix Casino, for games and entertainment

  • A multi-sports center with indoor & outdoor pools, mini-golf, tennis and more

Our accommodation(s)

Hotel location

Fairmont Le Manoir Richelieu

181 rue Richelieu
G5A 1X7 CHARLEVOIX
Canada

GPS:47.623469, -70.14308

Telephone
Fax +1 418-665-7736

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  5,787 reviews

TripAdvisor Rating  4.0/5  3,859 reviews

Beautiful place to stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Most everything about our stay was wonderful. Only thing bothersome was that because I am a short person, I had much difficulty getting into the bed. Asked if small stool was available and they brought me a two step ladder, like something you would use to reach into shelves in kitchen. Surely I was not the only person who was short and had this problem. Just wondering. Staff were extremely helpful and catering to our needs.

Dear Leona D., We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sébastien Issa Directeur Expérience Client se… Fairmont Manoir Richelieu

Double-pricing problems - not yet fixed

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

I paid for my stay in advance with Traveluro. Surprise, my credit card was also billed for my room by the fairmont. I did mention the problem yesterday and still no sign of a refund in my credit card pending transactions Of all hotels, the Fairmont was the one I had to waste the most time on the phone with. It doesn't make me want to reserve another stay at the Fairmont - on the contrary.

Dear Jean Michel B., Thank you for taking the time to tell us about your experience at the Fairmont Le Manoir Richelieu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sébastien Issa Directeur Expérience Client se… Fairmont Manoir Richelieu

Customer review rating 0.5/5

Christine Couples - Confirmed reviews ALL

Horrible we went there for the food and the restaurant we usually eat the chef was never there there was an event on site and no one qualified to manage the kitchen. I got sick from the food and spoke to a young blind tall man at reception about experience and he said he would address internally and never called me for an update. We drove 5 hours from Montreal and I would not recommend to anyone.

Dear Christine K., Thank you for taking the time to tell us about your experience at the Fairmont Le Manoir Richelieu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your taking the time to share your concerns both in person and via this forum as they allow us to improve our quality of product and service. Sincerely, Isaac Fung-On Assistant Director of Food and Beverage Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1… Fax +1…

Classy Hotel at its finest

Customer review rating 5.0/5

Mark S. Couples - Confirmed reviews ALL

Wonderful service . Charming hotel with all the amenities you can ask for . Excellent customer service. Extremely clean rooms. Classy

Dear Mark S., We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sébastien Issa Directeur Expérience Client se… Fairmont Manoir Richelieu

Customer review rating 4.0/5

Charles G. Families - Confirmed reviews ALL

Super

Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour au Fairmont Le Manoir Richelieu. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir à nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Sébastien Issa Directeur Relation Clientèle Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1… Fax +1… Se… Sébastien Issa Directeur Expérience Client se… Fairmont Manoir Richelieu

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Other web-users rate our hotel

  • 770 reviews 8.5/10 Location
  • 1,391 reviews 6.4/10 Room
  • 1,687 reviews 8.3/10 Service
  • 31 reviews 4.7/10 WiFi
  • 457 reviews 4.7/10 Comfort
  • 356 reviews 3.5/10 Value
  • 301 reviews 6.7/10 Cleanliness
  • 293 reviews 8.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.