Fairmont Le Manoir Richelieu 5 stars

Customer review rating (ALL Rating) 4.5/5 5,035 reviews

Fairmont Le Manoir Richelieu - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Labeled ALLSAFE

  • A nature retreat, only one hour thirty minutes from Quebec City

  • A historic French castle overlooking the St Lawrence River in the Charlevoix countryside

  • Next door to the Charlevoix Casino, for games and entertainment

  • A multi-sports center with indoor & outdoor pools, mini-golf, tennis and more

Our accommodation(s)

Hotel location

Fairmont Le Manoir Richelieu

181 rue Richelieu
G5A 1X7 CHARLEVOIX
Canada

GPS:47.623469, -70.14308

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  5,035 reviews

TripAdvisor Rating  4.0/5  3,809 reviews

great room and view . Would like same view next year

Customer review rating 5.0/5

Helene T. Solo - Confirmed reviews ALL

i enjoyed my stay for 2 nights. I booked an excursion with the concierge and he was extremely helpful. I will sure book for next year.Can you ask the concierge for the train to quebec city itenary and price. please send by e-mail

Dear Helene t., We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our concierge will get in touch with you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sébastien Issa Director of Guest Experience Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1… Fax +1… Se… Sébastien Issa Directeur Expérience Client se… Fairmont Manoir Richelieu

Food poor. No steaks????billed twice and can’t get anyone to help correct the problem

Customer review rating 2.5/5

P C. Couples - Confirmed reviews ALL

See above

Dear Paul c., Thank you for taking the time to tell us about your experience at the Fairmont Le Manoir Richelieu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sébastien Issa Directeur Expérience Client se… Fairmont Manoir Richelieu

Big show - low budget motel service

TripAdvisor rating 1.0/5

DWGermany Couples - TripAdvisor review

Really cool location with an impressive building but a low budget management approach. The rooms are really pricy and the delivery is just bad. We had a large deluxe room with a view on a garage an air condition which was quite noisy. The reception started with a fail as only one person was handling a large queue while the rest of the front office staff where spectators from sideline. The next fail in a so called luxury hotel: no water, no minibar on the room - nothing. From the four restaurants, two were closed and one overbooked. Everything was just like the cheapest motel on a highway and one highlight was that the reception was argueing with bar staff in front of us because he wanted to get us a complimentary drink after this journey. That was a fail as well. The only person who showed the right service attitude was the restaurant manager who finally got us a table and a nice dinner.

Refreshing, relaxing and rewarding!

Customer review rating 5.0/5

Carol D. Friends - Confirmed reviews ALL

A perfect place to recharge your batteries, enjoy nature and savour memorable meals.

Dear Carol D., We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sébastien Issa Director of Guest Experience Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1… Fax +1… Se… Sébastien Issa Directeur Expérience Client se… Fairmont Manoir Richelieu

Great area to visit for scenery

Customer review rating 4.0/5

Allan Couples - Confirmed reviews ALL

The stay was pleasant, but the Casino was closed for two nights of our stay due to ongoing labour dispute. The hotel is exceptional for the location and the rooms are small but well equipped. We we're shocked to be charged $35 per night for resort fees, for amenities that we did not use! This fee is exhorbatant and is gouging for most guests. We are a senior couple and do not use the pool, the sauna and the resort activities.

Dear Allan C., We very much appreciate your comments regarding your stay at the Fairmont Le Manoir Richelieu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sébastien Issa Director of Guest Experience Fairmont Le Manoir Richelieu 181, Rue Richelieu La Malbaie, Québec Canada G5A 1X7 Tél. +1… Fax +1… Se… Sébastien Issa Directeur Expérience Client se… Fairmont Manoir Richelieu

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Other web-users rate our hotel

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