Ibis Styles Saint-Maur Créteil Hotel 3 stars

My experience could have been far more better. I very much regret the fact that I had to pay before enjoying my journey in your hotel despite the fact that I am a Gold member of your fidelity program... This lead to make me understand that you don't trust your gold members by doing this, do you ? My credit card is set in the accor app, which i use to book/guarantee my reservation, and I have to use it to book my room, once I arrived in the hotel apparently, the reception always say that no credit card have been used to book.. I remain at your disposal for any question. Kind regards.

The place is clean, quiet, modern and quite practical for me (TVM to either RER or Metro in a matter of minutes). I like it very much!

Comfortable room with good size/space. Nice shower/bathroom. Very practical with sockets almost everywhere. Welcoming and helpful staff. Breakfast selection was ok, and breakfast hours from 6-11 is great. But the solution for boiling eggs is not working well. Location is good, near bus-lines and train-station. Charming interior, decor an colors in the public spaces. The only complaint I have is that the walls are too thin. It was really difficult to sleep to the sound of voices, slamming of doors, cleaning etc.

A perfect shelter against the dog days and against the turmoil caused by the police changes in the traffic, the necessity to stop car and luggage well before the end of the travel.

I have reserved 6 rooms at your hotel this past weekend. One of the rooms - 116 - was unlivable - the smell in the room was horrendous (sewage or dead animals?). When we asked to change the room, we were told that the hotel is sold out and we cannot do that. Since we were not able to change the room - two persons were forced to share one single room - and that was awfully uncomfortable. The hotel should look into why some rooms smell so bad - 216 was slightly better than 116, but also smelled bad. Furthermore, I would like to kindly suggest that your hotel reception staff could spend less time on the personal calls on their cell phones and more time at their desk attending to the guests. An occasional smile and helpful attitude on their part could be nice as well. On the positive side, breakfast was good and the lobby/restaurant area was welcoming.