普吉岛苏林海滩诺富特度假酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 1,630 评论

普吉岛苏林海滩诺富特度假酒店
在地图上看
+ 22 服务

酒店其他优惠

  • 选择 MyKids 套餐,带您的孩子畅享乐趣十足的活动和可口儿童餐饮

  • 选择 MyGlass 套餐,享受我们独一无二的饮料体验

  • 一流的设施,包括酒吧、餐厅、24 小时健身房、水疗中心和儿童世界

  • 2 名 16 岁以下的儿童可享受免费住宿和早餐。

  • 我们热情友好的工作人员随时为您提供一流的服务

酒店位置

普吉岛苏林海滩诺富特度假酒店

106 27 Moo 3 Cherngtalay
Talang
Surin Beach
83110 普吉岛
泰国

传真: (+66)76/303303

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • 乘飞机

    PHUKET AIRPORT 达到 22.8公里 / 14.17 英里

  • 乘飞机

    PHUKET INT AIRPORT 达到 20公里 / 12.43 英里

GPS:7.978369, 98.280649

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
  • 游泳池
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧

我们的客房

入住我们的豪华客房,在直通泳池的大露台上尽情享受,或者升级到我们设有独立会客区的套房,享受您期待的额外空间。相邻客房是家庭的不二之选。

普吉岛苏林海滩诺富特度假酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.2/5

1,630 评论

TripAdvisor 评级 4.0/5

1,698 评论

酒店地理位置很好,服务很好

客户意见评级 5.0/5

嘉. 单人住宿 - 23/02/2020 所有已确认评论

我经常住在这个酒店,酒店服务态度一向很好,地理位置好,离海滩很近

尊敬的 Jia cheng L.: 感谢惠赐有关下榻 Novotel Phuket Surin Beach Resort 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Novotel Team

酒店的设施很一般,体验感较差。

客户意见评级 2.5/5

Carrol 家庭住宿 - 20/02/2020 所有已确认评论

酒店的设施很一般,跟快捷酒店的设施一致,房间是泰国入住过最小的。订房的时候专门发邮件确认需要安静的房间,结果安排的房间靠近餐厅,很吵,体验感较差。

Dear Kaiyi L., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Team

disapointing

Tripadvisor 评级 3.0/5

sanseq22 19/02/2020 经 TripAdvisor 认证的评论

the property location and appearance was good an the facilities looked good especially for the kids. the room was a different story, the bed creaked, the cupboard door were loose and needed attention and the toilet seat was unstable.

儿童活动很丰富

客户意见评级 4.5/5

D. 家庭住宿 - 15/02/2020 所有已确认评论

周边环境很清静、酒店泳池很大、儿童活动每天都很多

尊敬的 Lei D.: 感谢惠赐有关下榻 Novotel Phuket Surin Beach Resort 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Novotel Team

非常失望

客户意见评级 2.5/5

Nelson L. 家庭住宿 - 13/02/2020 所有已确认评论

网上预订了family suite的房型,到达后发现只是普通的标准间,不明白为什么多此一举列了一个有卡通布置的房型出来,最后告诉我标准间就是family suite. 房间的设施陈旧,洗手间的龙头是损坏的,牙刷和拖鞋的质量差,酒店组织的外面活动非常缺乏吸引力,早餐也非常的一般。

Dear Guanhui l., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Team

Very enjoyable

Tripadvisor 评级 4.0/5

SJAchelt Family - 19/01/2020 经 TripAdvisor 认证的评论

We had a really enjoyable time at Novotel Phuket Surin. Great place for the kids. A big shout out to Nadia for looking after us and also to Edward who was a legend with the kids - especially The Glow Party and other activities. Best regards, Scott Anson

Run down resort

Tripadvisor 评级 3.0/5

lm0rley Family - 06/01/2020 经 TripAdvisor 认证的评论

This particular Novotel is looking very tired and rundown - does not live up to the images online. It kept our children happy with the waterslides and pool area but the children's room was very ordinary. Our family room was large, but furniture and decor seem old. Bathroom was good. Food was expensive for a whole family to eat. Buffet breakfast we all enjoyed. There are better resorts that offer better value for money.

Great Family Hotel, supportive staff.

Tripadvisor 评级 4.0/5

estringer2020 Family - 05/01/2020 经 TripAdvisor 认证的评论

2 weeks in this hotel over Christmas and New Year, staff work incredibly hard, especially the ones involved with the kids, overall clean, good breakfast. Staff are responsive to requests, some language difficulties if you don't speak Thai, but they will find someone to help you. Swimming pool fun for confident swimmers and loads of pool games and hotel activities to keep kids busy so you can have downtime too. Local beach is clean, loads of restaurants, drinks vendors. Thai pancakes are amazing!!!

Relaxing, easy going and lots of activities for children

Tripadvisor 评级 4.0/5

YSParry Family - 05/01/2020 经 TripAdvisor 认证的评论

We are family of 4 with 13 years old twins. The location was great with easy access to pretty and clean Surin beach. It is not on the beach but it literally took only 1 minute to get to the beach and with a small fee we could get the beach parasol and the mats. We all agreed that the beds were really comfortable. As it is family hotel, the staff were extremely patient, friendly and really understanding. We lost a small items in the restaurant and the staff took 3 hours to find it with us. There were lots of activities even for our 13 years old children, the kids room was fab, the non-stop cinema and the free unlimited ice popsicles were wonderful! It is obviously well loved hotel but we loved the hotel and the swimming pool was great. We loved the family size pizza with drinks and icecream is the must try! I must say that the pool had to be closed to clean - not sure what happened - but reopened in the late afternoon when we came back from the beach so it was not a problem for us. There were lots of small but good restaurants around on the beach as well as on the street and there is also a taxi stand right across from the hotel entrance which was very convenient. Overall, we all agreed that we would definitely come back to the hotel. The Novetel Phuket Surin beach resort is very easy going, comfortable, easy going, forgiving, relaxing and full of activities at the great location with very patient and kind staff.

It was the worst hotel we have ever visited

Tripadvisor 评级 1.0/5

dorl680 Family - 29/12/2019 经 TripAdvisor 认证的评论

The hotel was dirty , it starts with a dirty cheap and un maintained carpet at the lobby, continues with a dark lobby ( not lighting fixtures working) with wet and with sewage smell , continue with terrible breakfast ( all the food is bad quality bad we expected the breakfast to be basic and good ) the seats are with steams and dirty, cups for Coffe are not clean and for 2-3 days the pools were closed due to hygienic problem and floating things in the pools - realy , Shawn’s to have Novotel name in such an. Hotel

Very disappointed in facility and conditions of the pool.

Tripadvisor 评级 1.0/5

SentMa Family - 28/12/2019 经 TripAdvisor 认证的评论

We booked this hotel specifically for the pools and both pools were CLOSED due to hazardous quality for the entire time we were staying here. My daughter was deeply disappointed. They did not inform us prior to checking in. The hotel did not seem to be prepared for the amount of people who were staying there in the condition of the pool, the quality of the food, seating availability, and the staff handling check in and check out. The quality of the beach was a highlight.

Good Family resort

Tripadvisor 评级 4.0/5

arvind6728 Couples - 19/12/2019 经 TripAdvisor 认证的评论

Everything was good except that we were struggling to get some good vegetarian stuff for lunch and dinner in the restaurant . Whatever was there on the menu was not very enticing and we had to go everyday to Patong to have food at an Indian restaurant.

Dear arvind6728, Thank you for your valuable feedback. We are glad to read that you could have experienced the unique atmosphere of our tropical resort. We would be more than happy to welcome you back to your holiday home again in the near future for true Novotel experience. Warmest Regards, Assistant General Manager

summer gateway

Tripadvisor 评级 4.0/5

Oleg B Family - 05/11/2019 经 TripAdvisor 认证的评论

Our family of 3 booked Novotel Surin beach couple of months before actual trip and the price was attractive. It is truly family type of hotel, no "funny" business around. Very tasty breakfast, clean room, no crime, close by restaurants, beach 200 meters away with nice blue water. I liked playing pool and table tennis, my kid had his own fun with other kids. It took only 40 minutes from airport to get to hotel.

Dear Oleg B, Greeting from Novotel Phuket Surin Beach Resort. First of all, I have to thank you for sharing your valuable feedback on the experience you have been having at our resort. Many thanks for choosing Novotel Phuket Surin for your Holiday destination, and delighted that you have enjoyed the concept of our resort is aimed to provide all-day entertainment programs for families with the Siam adventure club including water slides, arcade room, kids club, daily animations, ice cream bar, cinema room, kids party, and menu, etc. I am delighted to hear how much you enjoyed hotel location and appreciate your compliment on room, activities as well as great breakfast buffet. Our Chef and his team love delighting our guests with a large selection of local and international dishes for breakfast and we glad that you love it. We really appreciate your feedback and do hope to have the opportunity to welcome you back to our resort again in near future for true Novotel experience. All the team wishes you an excellent day, Executive Assistant Manager

Good Location

Tripadvisor 评级 4.0/5

HariB300 Family - 13/10/2019 经 TripAdvisor 认证的评论

Nice hotel for families and kids will really love this hotel for their theams and activities. Great Stay with nice spread in breakfast. 5 minutes walk to Surin beach is an advantage for the hotel with couple of good restaurants around.

Dear HariB300, Thanks for sharing your experience online. At Novotel Phuket Surin the team is dedicated to create experiences our guests love. It is a pleasure reading how much you have enjoyed our perfect resort location with an easy access to Surin beach which is one of the most beautiful beaches in Phuket. As we aim to offer the best products and services to our guests, and we couldn’t be happier to know that you spent great holidays with us. We highly appreciate your recommendation to other travelers. Warmest Regards, Assistant General Manager

非常适合带小朋友入住

客户意见评级 4.0/5

Anita Z. 家庭住宿 - 09/10/2019 所有已确认评论

酒店设计非常适合亲子出游,整个设计非常温馨,有很多针对小朋友的活动。只是酒店的地面是小石子铺设的,小孩子滑倒以后很容易就会蹭破皮出血。我的小女儿摔倒了两次,因为只穿了泳衣,膝盖划破出血了。酒店医护人员有帮忙消毒,只是等待时间略长。酒店服务很好,值得入住。酒店外面的沙滩很美,只是沙滩上有很多沙袋,会影响美观。

Dear Z. L., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

整体很好

客户意见评级 4.5/5

Xiuyuan 家庭住宿 - 08/10/2019 所有已确认评论

各方面都不错

尊敬的 Xiuyuan D.: 感谢惠赐有关下榻 Novotel Phuket Surin Beach Resort 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 Your feedback is important to us. We would really appreciate it if you could take a few minutes to post a positive review on our Google page and/or TripAdvisor to help us to spread the word about Novotel Phuket Surin Beach Resort by link below Google https://www.google.com/maps/place/Novotel+Phuket+Surin+Beach+Resort/@7.…,98…,17z/data=!3m1!4b1!4m5!3m4!1s0x30…d8e2abd:0xa232f5a12e9f0f11!8m2!3d7.…!4d98… Trip Advisor https://www.tripadvisor.com/Hotel_Review-g12…-d11…-Reviews-Novotel_Phuket_Surin_Beach_Resort-Choeng_Thale_Thalang_District_Phuket.html 谨启
客户意见评级 5.0/5

李. 家庭住宿 - 19/09/2019 所有已确认评论

早上六点入住,前台没有任何不耐烦,酒店的每个人都特别热情,宝贝玩的非常开心,我们在苏林海滩诺富特度假酒店愉快的度过了三天

尊敬的 Ting L.: 感谢惠赐有关下榻 Novotel Phuket Surin Beach Resort 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

整体感觉很一般

客户意见评级 2.5/5

Min L. 家庭住宿 - 14/09/2019 所有已确认评论

酒店正在装修,四周有很大的油漆味,游泳还是比较舒服,对于小朋友还算友好,滑梯真的还是比较危险,坐了泡沫垫真的滑得很快,我一个大人被一个小朋友从后面蹬了一下,痛了好久…入住的时候并没有什么所谓的对小朋友很特殊的服务,九百多一晚的房价觉得真的不算太值得,房间客厅比较小,而且用品很潮湿啊,睡着不舒服…

环境不错离海边近

客户意见评级 4.0/5

李. 家庭住宿 - 04/09/2019 所有已确认评论

除了空调声音有点大被子有点潮,其他都很好

尊敬的 Li Z.: 感谢惠赐有关下榻 Novotel Phuket Surin Beach Resort 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

满意

客户意见评级 4.5/5

Jean 家庭住宿 - 03/09/2019 所有已确认评论

活动丰富

尊敬的 Jing J.: 感谢惠赐有关下榻 Novotel Phuket Surin Beach Resort 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Novotel Team

我们最新的 20 评论

合作伙伴包含 TripAdvisor

我们位于周边的其他酒店

我们位于 普吉岛 的所有酒店