Novotel Phuket Surin Beach Resort Hotel 4 stars

Customer review rating 4.2/5 1,630 reviews

Novotel Phuket Surin Beach Resort
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Children's age

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Hotel extras

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Indulge in our unique beverage experience with MyGlass package

  • Excellent facilities include bars, restaurants, 24-hour fitness room, spa and Kids World

  • Accommodation and breakfast are free for 2 children under 16 years.

  • Excellent service by our friendly staff who is always at your service

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Services for children
  • Boat excursions (Nearby)Paying
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • Business centre
  • Copy/print service availablePaying

Hotel location

Novotel Phuket Surin Beach Resort

106/27 Moo 3 Cherntalay
Surin Beach, Phuket
Surin Beach
83110
phuket
thailand

Tel: +6676303300

Fax: (+66)76/303303

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHUKET AIRPORT At 22.8km / 14.17 miles

  • By plane

    PHUKET INT AIRPORT At 20km / 12.43 miles

GPS :7.978369, 98.280649

Our accommodation(s)

Stay in our deluxe room and enjoy a large terrace with direct access to the pool or upgrade to our suite, which has a separate seating area for the extra space you need. Adjoining rooms are the ideal choice for families.

Superior Room - King Bed

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room

Superior Room - Twin Beds

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room

Family Fun Room - King Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room

Family Fun Room - Twin Beds

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room

Family Fun Junior Suite - King Bed

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: Garden View, Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room

Family Fun Junior Suite - Twin Beds

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: Garden View, Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
Rooms

Our restaurants and bars

CHAMPIONS BAR AND GRILL

Type of cuisine: International

Enjoy great food and signature cocktails, while watching your favorite sporting events on our large HD TV screens.

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ASIA ALIVE

Type of cuisine: International

With its inviting al fresco setting and innovative menu, the restaurant serves local and international dishes. Start the day with a healthy breakfast buffet featuring Western and Asian specialties and enjoy a delicious lunch or evening at our restaurant.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHAMPIONS BAR

Non contractual photo

Enjoy great food and signature cocktails, while watching your favourite sporting events on our large HD TV screens.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JOE'S KOOL

Non contractual photo

Freshen up your day with your favorite drink at the pool bar. Frozen smoothies, fresh juices, and light meals among other choices are ready to be served by our friendly bartenders.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Phuket Surin Beach Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,630 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,698 reviews

A little disappointing

Customer review rating 4.2/5

Laoise Families - 26/03/2020 Confirmed reviews ALL

The main reason we booked this hotel was for the children’s activities, upon check in we received a timetable of what was happening but anything I brought my daughter to join wasn’t on. On the first day we left the pool got showered and dressed to go to movie world for the welcome talk at 5pm. That wasn’t on either. Bingo at 6pm the next night we went down all ready for bingo but it wasn’t on either. No one knew what we were talking about when we asked staff about either the bingo or the welcome talk. My daughter arrived for the stretch class at 10am, again no one there to take the class. In the end the activity leader did a 10 min yoga stretch with her, alone! Very disappointing.

Good stay but messy system

Customer review rating 4.2/5

L. Friends - 17/03/2020 Confirmed reviews ALL

The room , location and facilities are fantastic , just that the system was messy and complicated. The room that we booked come with breakfast and we were ask to pay for the breakfast again ! So guys pls double check !

Dear Hang Siang Teribel L., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team

Great hotel, great facilities

Customer review rating 4.2/5

Malin S. Families - 13/03/2020 Confirmed reviews ALL

We were very lucky to get upgraded so got a nice and spacious room with a bed for my daughter in the living room. This made our stay !!! Staff was always lovely and very helpful. There was some great kids activities run in and around the pool area. My daughter (as well as my husband) loved the water slides. They raced many times!!! The hotel is well located only a short walk down to the beach and there are restaurants and mini marts only minutes away if you don't want to eat at the resort. The only reason I'm not giving the hotel a 10 out of 10 is due to the pricing of the restaurant and bar onsite. Prices was similar to eating out in Australia so during our stay we only ate dinner at the hotel restaurant once during our 7 day stay. The hotel also advertise all their prices without the taxes so when you order a 299 baht cocktail it ends up 360 baht or so with VAT tax and service charge. All in all we had a great stay. I would stay here again if we return to Phuket and Surin Beach.

Dear Malin S., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team

Good place. Small village. Aktivit vety good.

Customer review rating 4.2/5

Saara F. Couples - 06/03/2020 Confirmed reviews ALL

Everything ja good. But I don't like our room. Clening is so late.. four o:t fife...your promise and our papers promise us palcony. Its not. Beergarden not good ..there is man working and smoking.We dont like. My mother is 82 years old . Se want sit and rest in the afternoon. Its not good. We dont like. We have worst room. Se are little sad.

Dear Saara Marjatta F., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Surin

Friendly staff but geared towards families

Customer review rating 4.2/5

Michele Couples - 02/03/2020 Confirmed reviews ALL

The hotel is well located near Surin Beach. The staff are very friendly. It is very popular with families and is well suited for them in terms of facilities as well as food choices. As it can get a bit noisy and chaotic, it is not so good for couples. The room is clean although a bit worn.

Dear Michele N., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Surin

Extremely rude finance officer

Customer review rating 4.2/5

Sirin Business - 28/02/2020 Confirmed reviews ALL

We are staying in Novotel from 19 Feb 2020 until 21 Feb 2020. After checking in, we have been asking for the tax invoice, all the details was provided. During the check out on 21 February 2020, we have been told that there is a miscommunication of staff therefore we are unable to get the invoice, and it will be sent at the earliest. Today is 28 Feb 2020 and it is the third time that I have called to follow up for the invoice. Apparently the tax invoice has not been shifted yet. The financial officer name K.Som is extremely rude on the phone, she does not seem to care of the issue, talk to a harsh voice tone seem like I am begging for the invoice. This behavior has ruin a good stay which I previously had at the property. I will not return and recommended this property.

Dear Sirin S., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Team

Good stay

Customer review rating 4.2/5

Y. S. P. Families - 27/02/2020 Confirmed reviews ALL

It was a nice family themed hotel.

Dear Seng Pey Y., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team

We Checked out Early

Customer review rating 4.2/5

Ryan M. Families - 23/02/2020 Confirmed reviews ALL

Very Underwhelmed with your property. Room dated, no hot water, rock hard beds, construction view. Pool was a green toxic chemical soup made your skin crawl. Nothing for kids to do at kids club very average. Breakfast was a zoo where demand was far greater than supply. I didnt spend $1 in your hotel as wasnt appealing & we checked out early so as to enjoy our last few days in phuket.

Dear Ryan M., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Team

Really bad cleaning

Customer review rating 4.2/5

Henrik G. Families - 23/02/2020 Confirmed reviews ALL

We are not happy with our 2 week stay at Novotel Phuket Surin Beach Hotel. The hotel staff was superb, nice service and always happy. But we are really unsatisfied with the room cleaning, the cleaners reused the sheets that we left on the floor and they didn’t clean the floor everyday. We had dirty dishes in the room for the hole stay and this was really bad

Dear Henrik G., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Team

I had the very bad experince with the breakfast

Customer review rating 4.2/5

Srilakul C. Couples - 20/02/2020 Confirmed reviews ALL

First morning we arrived breakfast at 10.15 hrs more than 90% of food were cleared but still have some lefts on the trolley. Many guests were still taking it. So my husband took some as well. There was a thai guy (staff) was looking at him and conplained in thai that the breakfast was served since long time ago, once we are clearing you come for the food". Of course my husband didnot understand but i was observing the whole scene and I am Thai so i am 100% unsdertood what he was saying. I didnt complain there but i was upset. You really can say that next to the guest? Even u think they wouldnt understand, u have no right! Next day, guess what, my husband was there at 10.00 hrs. And 50% of foods were cleared!! I mean if you are saying the breakfast is serving till 10.30 hrs the guest should able to have it till 10.30 hrs right? I never had such an experience like this before in any hotels. If u need to clean it 30 mins earlier then u should tell the guest that your Breakfast will be served untill 10.00 hrs not 10.30. The room was old not maintainace. The pool also had no staff taking care for all those towels used from ppl whom left. So, everywhere fulled with towels even the guests left already. No lifeguard, there are a lot of kids jumping into the adult's pool, which disturb another ppl and can cause dangers. However, khun Aodzy from FO, were nice and kind.

Dear Srilakul C. Castaldi, Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Team

Great location

Customer review rating 4.2/5

Susanna Families - 19/02/2020 Confirmed reviews ALL

Nice, family orientated resort. Great location near Surin beach. Very nice and friendly staff! Minus: too noisy. Mexican fiesta party, foam party and very loud music. If you looking for quiet and relaxing place this is not for you.. lots of mosquitos!!

Dear Susanna K., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team

disapointing

TripAdvisor rating 4.0/5

sanseq22 19/02/2020 TripAdvisor review

the property location and appearance was good an the facilities looked good especially for the kids. the room was a different story, the bed creaked, the cupboard door were loose and needed attention and the toilet seat was unstable.

very nice staff, great services for kids

Customer review rating 4.2/5

Chris Families - 16/02/2020 Confirmed reviews ALL

I stayed here for over a week and the staff and facilities ensured my kids had a great time. The waterslides and Popsicles kept them busy and allowed the wife and I to enjoy a happy hour drink or two

Dear Christopher Hugh H., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team

A truly great staff team

Customer review rating 4.2/5

Anonymous Couples - 12/02/2020 Confirmed reviews ALL

We were welcomed magnificently, and really looked after well by all the staff. The only really bad moment was the (truly huge) cockroach in the room. But staff came and took it out very quickly!

Dear Oliver S., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team
Customer review rating 4.2/5

Anonymous Families - 12/02/2020 Confirmed reviews ALL

Loud construction noise, worms in the shower (we also heard that from other guests), very dirty overall, restaurant food was good but too pricy, staff was very nice and trying to make us enjoy the stay

Dear Yonna H., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Team

Great stay & lot of fun

Customer review rating 4.2/5

Sandeep Families - 11/02/2020 Confirmed reviews ALL

It was a great stay at Novotel Surin beach. The place is well located near Surin beach with access to beach and in quiet location. It has lots of kids activities every day. I want to especially mention Edward and his team who did Kids activities. They were very professional with their approach and very engaged with Kids. Kids had lot of fun during our stay at the resort. Staff were very courteous at the resort and they really look after you. Again want to mention staff at Asia alive who helped us during our dining with our little one. Overall great stay and would love to go back. Thanks

Dear Sandeep Kumar B., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not worth the money

Customer review rating 4.2/5

Cedric G. Families - 07/02/2020 Confirmed reviews ALL

Positive: well located, nice swimming pool for the kids. I had to mention that only Mr Touch at the reception was always friendly, smiling, willing to understand and accommodate our requests. Negative: - staff and foreign manager not very welcoming/friendly: when I am in a hotel, I am expecting that employees will say hello to guests whenever they meet them - this is not the case, except when waiters will take your order. - kids corner at the restaurant with TV: dirty floor (our 1 year old baby crawl on it, and was covered in black); not safe (electric cable and plugs which could be easily accessed by kids). Floor of the restaurant is not clean either: I dropped a little bit of juice on the floor, so I took paper napkin to clean it, and was shocked to see it turned black. - high season but hotel seems understaffed in several occasions: for example, on our arrival day, luggages were not delivered to our room 30 minutes after hand over of the key, I had to go back to reception to make it happen despite several calls. After a delayed flight, our young daughter wanted to relax at the swimming pool asap. - one small doll lost in the bedroom: as we didn't bring the doll outside, I am sure that it was taken by mistake inside a bed sheet.

Dear Cedric G., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Team
Customer review rating 4.2/5

Ilya Families - 05/02/2020 Confirmed reviews ALL

Good day. Expected more from the hotel. Photos on booking are different from original. All looks like old and used. Did not have kettle, spoons, asked to change hair dryer for 5 days (did not work) - but no any luck. Huge amount of Ants in room and balcony. Room cleaning is poor. So a lot of small things which are not suitable for 4 star hotel. Any way is still good for family because of pool and territory. So I would give you 3 points from 5

Dear Ilya N., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Surin

Fantastic facilities for the kids, friendly staff, amazing food

Customer review rating 4.2/5

Mallory W. Families - 05/02/2020 Confirmed reviews ALL

We really enjoyed our stay and we will be back! The kids loved the kids club, the movie theatre and the ice cream parlour. It was such a safe place for them to enjoy and we were able to relax knowing they were safe. The food was outstanding. The staff were outstanding.

Dear Grant W., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Surin

Good stay and lots of facilities

Customer review rating 4.2/5

Irwan Families - 03/02/2020 Confirmed reviews ALL

third time visiting this resolt and it doesn't fail

Dear Mohammed A., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Surin

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