Novotel Phuket Surin Beach Resort Hotel 4 stars

TripAdvisor rating 4.0/5 1,644 reviews
Novotel Phuket Surin Beach Resort
See on a map
+ 23 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Indulge in our unique beverage experience with MyGlass package

  • Excellent facilities include bars, restaurants, 24-hour fitness room, spa and Kids World

  • Accommodation and breakfast are free for 2 children under 16 years.

  • Excellent service by our friendly staff who is always at your service

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Boat excursions (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • Business centre
  • Copy/print service available

Hotel location

Novotel Phuket Surin Beach Resort

106/27 Moo 3 Cherntalay
Surin Beach, Phuket
Surin Beach
83110
phuket
thailand

Tel: +6676303300

Fax: (+66)76/303303

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHUKET AIRPORT At 22.8km / 14.17 miles

  • By plane

    PHUKET INT AIRPORT At 20km / 12.43 miles

GPS :7.978369, 98.280649

Our accommodations

Stay in our deluxe room and enjoy a large terrace with direct access to the pool or upgrade to our suite, which has a separate seating area for the extra space you need. Adjoining rooms are the ideal choice for families.

Superior Room - King Bed

  • Max. number of persons: 4
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathrobe

Superior Room - Twin Beds

  • Max. number of persons: 4
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathrobe

Family Fun Room - King Bed

  • Max. number of persons: 4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathrobe

Family Fun Room - Twin Beds

  • Max. number of persons: 4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathrobe

Family Fun Junior Suite - King Bed

  • Max. number of persons: 4
  • Area: From 32
  • Views: Garden side, Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathrobe

Family Fun Junior Suite - Twin Beds

  • Max. number of persons: 4
  • Area: From 32
  • Views: Garden side, Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathrobe

Family Fun Suite

  • Max. number of persons: 4
  • Area: From 56
  • Views: Garden side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathrobe

Paradise Suite King

  • Max. number of persons: 4
  • Area: From 56
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathrobe

Paradise Suite King Pool Side

  • Max. number of persons: 4
  • Area: From 56
  • Views: Garden side, Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathrobe

Robinson Two Bedroom Family Suite

  • Max. number of persons: 6
  • Area: From 88
  • Views: Pool side, Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

CHAMPIONS BAR AND GRILL

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Enjoy great food and signature cocktails, while watching your favorite sporting events on our large HD TV screens.

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ASIA ALIVE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

With its inviting al fresco setting and innovative menu, the restaurant serves local and international dishes. Start the day with a healthy breakfast buffet featuring Western and Asian specialties and enjoy a delicious lunch or evening at our restaurant.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OCEAN'S ITALIAN RESTAURANT

Type of cuisine: null

Photo non contractuelle / Strictly non binding

Discover authentic Italian cuisine in Phuket at Ocean's Italian Seafood Restaurant. Our Chefs have blended the traditional cuisine from Italy, with Thai flavors and ingredients. The creative menu includes a selection of pasta, pizza, antipasti.

CHAMPIONS BAR

Photo non contractuelle / Strictly non binding

Enjoy great food and signature cocktails, while watching your favourite sporting events on our large HD TV screens.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JOE'S KOOL

Photo non contractuelle / Strictly non binding

Freshen up your day with your favorite drink at the pool bar. Frozen smoothies, fresh juices, and light meals among other choices are ready to be served by our friendly bartenders.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Phuket Surin Beach Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,332 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,644 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.2/5

Anonymous Couples - 02/12/2019 Confirmed reviews ALL

It was good; after my previous stay my expectations were quite low, the hotel was almost empty which definitely helped, few glitches here and there (loose water tap, sink plug got stuck, one light not working, cannot close this and that cabinet, creaking bed etc.), but the staff was great, I got a voucher for one free night, surin beach is great, what else should I say.

Customer review rating 4.2/5

Pinky T. Families - 02/12/2019 Confirmed reviews ALL

The stay was amazing .. my son loved it and so did I . Speecial thanks to Mr Edward for making my son’s birthday so special and catering to our needs .. Overall it was an excellent stay .

Dear Pinky T., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was great

Customer review rating 4.2/5

Tony Couples - 27/11/2019 Confirmed reviews ALL

- management and workers were welcoming, nice and accommodating.

Dear Anthony Joseph G., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr W.

Customer review rating 4.2/5

Elliott Business - 26/11/2019 Confirmed reviews ALL

A fantastic stay in a fantastic hotel. The staff couldn't have been more helpful and friendly towards us and the children we took on the trip. The staff and hotel were very accommodation when we needed to make an extra request for an extra dinner. Managed to fit us in without any fuss whatsoever. Would definiteley stay here again.

Dear Elliott W., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel

Customer review rating 4.2/5

T. H. H. Families - 25/11/2019 Confirmed reviews ALL

Kids love this hotel, highly recommended to stay in this hotel if you are with the kids as they have endless activities everyday and a great pool there.

Dear Hung H. T., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay for families.

Customer review rating 4.2/5

Jovie Families - 25/11/2019 Confirmed reviews ALL

We took the Siam Adventure package with a room with bunk beds for kids. The beds was too small and tight for my kids who's 11 and 12. Found out the upper bed could only support 30kg. Hopefully the hotel could take note on this.

Dear Chew Fung C., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The staff were great but the room had a musty smell the whole stay.

Customer review rating 4.2/5

Mark F. Couples - 21/11/2019 Confirmed reviews ALL

We had a great break and the area was lovely. The staff were friendly and attentive however our room was a bit dated and had a strange odour, musty like it hadn't been used in a while. Because our holiday was a package deal my Gold Accorplus membership was not recognised which was a bit disappointing. The girl who welcomed us tried to upgrade the room when asked. I had previously notified the hotel about my Accor membership and that the vacation was for our wedding anniversary. It was ignored.

Dear Mark F., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Awesome stay

Customer review rating 4.2/5

S J. Families - 15/11/2019 Confirmed reviews ALL

The stay at the hotel was very comfortable. Specially, our kid loved the hotel for the foam party, slides, kids pool, candies, movies, etc. The list is endless. Infact, we have not been to a hotel which is more child friendly than yours. The rooms were spacious and clean. Staff was welcoming and food was up-to mark. Just one feedback, the management may like to reconsider the shuttle service to popular areas like Patong/Phuket Main.

Dear Manasvi J., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It's a neutral experience

Customer review rating 4.2/5

Mainak C. Families - 14/11/2019 Confirmed reviews ALL

My room was quite small in size and on the 5th floor, all the basic kits like dental kit/ body lotion/ slippers/ ironing facilities are missing. I had a small baby with me so it was very difficult for me.

Dear Mainak C., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

overall is good but dissappointed by the receiption/kids club. During our staying

Customer review rating 4.2/5

Liubov Families - 12/11/2019 Confirmed reviews ALL

Overall is good but dissappointed by the receiption/kids club. During our staying there was my dauthers birthday and I several times came up to the reception and asked for some kind of congratulations . Several different people said me that request is accepted and a small cake will be delivered to the room and someone from the kids club will congratulate the kid. But unfortunately nobody came up to the kid in the kids club , no cake was delivered until I reminded several times. My daughter was very disappointed and upset . It was a first time where she didnt get any present from the on hotel on the birthday during staying.

Dear Andrey M., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are also very sorry to see that we were not able to make your daughter spend a wonderful birthday... Our goal is really to create memorable souvenir for every one and this wqas a failure from our side... We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

It was a beautiful place to enjoy ur holiday

Customer review rating 4.2/5

Chanderlal S. N. Families - 11/11/2019 Confirmed reviews ALL

Our overall experience at the resort was amazing. The ambiance was lovely & all the amenities were perfect. But we only had problem with the food as we are vegetarians , veg food was not available we miss our Indian veg food . The food manger was very kind he tried his best to satisfy us. Rest Everything was fine.

Dear Chandalal Savaldas n., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Nicole Families - 11/11/2019 Confirmed reviews ALL

Stay was great. Helpful and friendly staff.

Dear Nicole Maree G., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very Good Stay

Customer review rating 4.2/5

Mandar S. Families - 11/11/2019 Confirmed reviews ALL

We really enjoyed our stay at the Novotel Surin Hotel. The kids had a blast with all the various activities and facilities. The staff was very pleasant and efficient.

Dear Mandar Ravi S., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Staff friendly

Customer review rating 4.2/5

Suthipong N. Business - 11/11/2019 Confirmed reviews ALL

Well-maintained, very good atmosphere, very quiet, relaxing as well.

Dear Suthipong N., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing

Customer review rating 4.2/5

Mst Families - 10/11/2019 Confirmed reviews ALL

Every kids dream and more. Could include parents more with activities

Dear Monique S., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Marcus

Customer review rating 4.2/5

Marcus L. Couples - 07/11/2019 Confirmed reviews ALL

first line staff is professional. room was satisfactory. present of mosquitoes somehow disturbing.

Dear Siew Ping L., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Family Hotel / new concept / must try

Customer review rating 4.2/5

Pongchai Solo - 06/11/2019 Confirmed reviews ALL

Hotel come with Family activity / if you have kids and want your kids to enjoy - this is the place

Dear Pongchai K., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was ok

Customer review rating 4.2/5

Anonymous Families - 06/11/2019 Confirmed reviews ALL

It was an ok stay, the first room we were given smelt absolutely disgusting it was on the ground level by the pool, it had a whirring dehumidifier which is just not a great look, second room/suite was ok, the shower leaked right down into the hall but was fixed within 24 hours, the service was ok, the food was so very average and so very expensive, we opted to only eat in the hotel when we were exhausted. I don't think that the ice creams etc plus tax are anything but extortion. We stayed with a 13 year old and would just not stay again. It was an ok stay for 9 nights but definitely not something we would consider doing again.

Dear Alison Mary Catherine M., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Novotel Surin beach

Customer review rating 4.2/5

Noel D. Families - 06/11/2019 Confirmed reviews ALL

Ok but nothing spectacular. We got no refreshment towels or.drinks on our arrival even though I seen others recieve. Our checkin info was hit ready even though booked online. I had to explain to reception my booking. Door was not working when we arrived into room and room 24 hours to get rectified. Kids club needs updating but only for the slides which our daughter enjoyed. The activities were good from the kids club. The pool had a few flaws. Light floating and loose and some metal grids around the pool were rusted. Breakfast was ok but not spectacular . Don't think I would be back.

Dear Noel Stephen d., Thank you for taking the time to tell us about your experience at the Novotel Phuket Surin Beach Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Fantastic holiday.

Customer review rating 4.2/5

Mrs N. S. Families - 05/11/2019 Confirmed reviews ALL

Lovely staff and great facilities. Some areas of the hotel were very tired and in need of renovation. The toilets by the swimming pool were totally unsatisfactory.

Dear Natasha Julia S., We very much appreciate your comments regarding your stay at the Novotel Phuket Surin Beach Resort. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in phuket