Novotel Bur Dubai Hotel 4 stars

Customer review rating 4.5/5 215 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Bur Dubai
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+ 21 Services

Hotel extras

  • Walking Distance to Dubai Healthcare City Metro Station

  • Dubai Assured and ALL SAFE certified hotel

  • The only four star and mid-scale hotel in Dubai Healthcare City area

  • Brand new hotel with contemporary and fresh design that provides comfort and a relaxing stay.

  • The only Novotel with an outdoor Jacuzzi

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Bur Dubai

Dubai Healthcare City
Umm Hurair 2
 dubai
united arab emirates

Tel: +97148716600

Fax: (+971)4/3179508

Check-in from 15h00

Check out up to 12h00

  • RTA BUS :  13B AND C7 HEALTHCARE CITY

  • DUBAI METRO :  GREEN LINE HEALTHCARE CITY

  • By plane

    AL MAKTOUM At 40km / 24.85 miles

  • By plane

    DUBAI INTERNATIONAL At 5km / 3.11 miles

  • By train

    DUBAI METRO At 0.1km / 0.06 miles

GPS :25.233, 55.3208

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Enjoy the extra privileges and peace of mind that come with our Executive room. Stunning views from the 11th floor onto Downtown Dubai or Dubai Creek.

Superior Double with 1 double bed and 1 sofa bed.

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Twin Room.

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Double with 1 sofa bed a private balcony.

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Deluxe Twin Room with private balcony.

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft

Executive Room with 1 double bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Rooms

Our restaurants and bars

HangOut Cafe

Type of cuisine: International

The HangOut Cafe is a contemporary and casual restaurant in the hotel, whose offer addresses the diversity of Novotel guests seeking multi-cuisine food and a good range of beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

The Gourmet Bar by Novotel located on the ground floor is both a relaxing lounge and a laid back restaurant. It is open 24 hours a day and is the perfect spot for informal meetings and casual get-togethers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HangOut by the Pool

Non contractual photo

The HangOut by the Pool features beautiful views over the Dubai Skyline including friendly service and is the perfect place to relax and socialise during the day or after work.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum capacity: 19 people

Find out more

Our guest reviews for
Novotel Bur Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

215 reviews

tripadvisor

TripAdvisor Rating 4.5/5

218 reviews

Very good stay

Customer review rating 4.0/5

Ahmed Families - 22/02/2021 Confirmed reviews ALL

Friendly staff

Excellent hospitality

Customer review rating 5.0/5

Maqsood A. K. Business - 22/02/2021 Confirmed reviews ALL

great and warm welcome by duty manager Mr. sheriff tough I arrved at 02:00 AM the paper was kept ready and he ensured I go and take rest also the room was upgraded, thank you and much appreciate sheriff thanks amel for warm courtesy during my departure …. and great hospitality.

Well located

Customer review rating 4.5/5

Gilles-claude T. Business - 21/02/2021 Confirmed reviews ALL

Friendly staff Clean Easy access Breakfast needs improvement

Novotel Bur Dubai Stay

Customer review rating 4.5/5

O.h Couples - 19/02/2021 Confirmed reviews ALL

Novotel Bur Dubai Stay, was one of my best stays in Accor hotels. From booking till checkout all was covered in details specially from Amal. She guided me step by step toward what is better for my and will make my stay great. Special thanks to her.

Dear Osama H., Thank you for taking the time and effort in sharing your rating, following your recent stay at the Novotel Bur Dubai. It is very impressive to hear that you have enjoyed your stay in our hotel and that you found our overall service and facilities to your satisfaction. We are very pleased to read your appreciation regarding the service that our team had provided especially Amal. I will personally convey your commendations and on behalf of my team Thank You for your valuable and motivating feedback. We all look forward to welcome you back again in the near future! Sincerely yours, Ossama Al Kenzy Executive Assistant Manager

8

Customer review rating 4.5/5

Jagdish N. Families - 15/02/2021 Confirmed reviews ALL

Very neat and clean hotel..

Great Stay

Customer review rating 5.0/5

Gcheong Solo - 14/02/2021 Confirmed reviews ALL

I had a well-rested stay at Novotel Bur. I wish to thank the efficient and friendly staff - the Sales Manager, the staff at the reception, restaurant and housekeeping. The well-located hotel has good facilities - restaurant (great menu), gym, pool and spa. I have no hesitation in recommending this hotel to anyone on a business or leisure trip.

Well located, almost a good stay, but...

Customer review rating 3.0/5

Anonymous Business - 11/02/2021 Confirmed reviews ALL

Pleasant. Especially on the first night. The receptionist was very warm and welcoming. However, I'm not too happy with having to request basic amenities because they aren't available in the room - grooming kit, dental kit, slippers (not available), towel replacement (there was one for the first night, was taken out upon cleaning and was not replaced. asked for a replacement, never arrived).

Customer review rating 4.5/5

Anna C. K. Solo - 01/02/2021 Confirmed reviews ALL

Very good Every thing

Dear Anna Calest K., We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Ossama Al Kenzy Executive Assistant Manager Novotel Bur Dubai

Good stay

Customer review rating 3.5/5

Anton K. Couples - 31/01/2021 Confirmed reviews ALL

New hotel, good service. Dirty windows, room service not coming after calling

Dear Mr. Anton K., Thank you for your valuable feedback, it is inspiring that we have met your expectations in most areas during your stay. Nonetheless, I have noted the areas that did not meet your full satisfaction and I have it addressed with the concerned department for further review and remedial action. At Novotel Bur Dubai - Healthcare City, we strive to provide superior service experience for every guest; therefore your feedback is important to us. We look forward to welcome you back! Sincerely, Yasser Ahmed l General Manager

Excellent stay

Customer review rating 4.5/5

Hasan Solo - 28/01/2021 Confirmed reviews ALL

Very clean and cooperative staff

Dear Mr. Hasan A., Thank you very much for taking time and sharing your experience with us during your stay at Novotel Bur Dubai - Healthcare City. We are very happy that you find our hotel and services up to your satisfaction and that we are your recommended hotel. Our hotel, Novotel Bur Dubai – Healthcare City, is well known for its comfortable rooms and most especially for the Personalized Guest Experience that we deliver for everyone. We appreciate your positive feedback and will share with our colleagues as well. Your comments will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you and your family again at Novotel Bur Dubai - Healthcare City. Sincerely, Yasser Ahmed l General Manager
Customer review rating 1.0/5

Paul K. Families - 25/01/2021 Confirmed reviews ALL

The stay was for 3 persons but hotel had provided amenities/toiletries for one person only.

Dear Mr. Paul K., Thank you for taking the time to tell us about your stay, I am sorry that your overall experience was not to your expectation. The incident that you have experienced has been brought to the attention of our department heads for corrective measures and to prevent future occurrence. While this is unusual and not the standard of our hotel, there is no excuse for the inconvenience it has caused you. Please accept our sincerest apologies. At Novotel Bur Dubai - Healthcare City, we strive to provide superior service experience for every guest; therefore your feedback is important to us as it is vital for us in our continuous endeavour to improve our products and services. Thank you and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yasser Ahmed l General Manager

Perfect experience

Customer review rating 4.0/5

Umar M. K. Families - 24/01/2021 Confirmed reviews ALL

I enjoyed my stay in the hotel.

Dear Mr. Umar Mohammed K., Thank you very much for taking the time to answer our Guest Satisfaction Survey and leaving us this Wonderful Rating, we are delighted that you enjoyed your stay with us. At Novotel Bur Dubai - Healthcare City, we strive to provide superior service experience to every guest; therefore your feedback is important to us. Once again thank you very much and we look forward to make you "Feel Welcome" again! Sincerely, Yasser Ahmed l General Manager
Customer review rating 1.0/5

Dr K. Business - 19/01/2021 Confirmed reviews ALL

Did my checkout in less than 24h Not even an orange juice in the breakfast Receptionist not speaking well English may be speaking hinglish The gym is so tiny .. 2 people there and you can not go otherwise covid 19 will do push ups with you Tried to get a massage but the room is so cold and even the woman there told me yes it s so cold and we can not control this she was wearing a jacket and proposed other spa around

Dear Mr. Mohamed Bouraoui K., Thank you for taking the time to tell us about your stay, I am sorry that your overall experience was not to your expectation. The incident that you have experienced has been brought to the attention of our department heads for corrective measures and to prevent future occurrence. While this is unusual and not the standard of our hotel, there is no excuse for the inconvenience it has caused you. Please accept our sincerest apologies. At Novotel Bur Dubai - Healthcare City, we strive to provide superior service experience for every guest; therefore your feedback is important to us as it is vital for us in our continuous endeavor to improve our products and services. Thank you and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yasser Ahmed l General Manager

Absolutely Great

Customer review rating 5.0/5

Talya R. Couples - 17/01/2021 Confirmed reviews ALL

Let's just start with the fact that you can count the hotels that offers rooms with private jacuzzi in Dubai on one hand- And in this one you don't even need to take a mortgage for it. Amal and James from the reception just putting an immediate smile on your face, And Mr Hamza the manager is super professional. All of the stuff from the doorman to the cleaning team are well trained. The suite itself is big and furnished in good taste, new furniture's, the bathroom and the shower specifically is superb, The balcony is spacious and the jacuzzi is an amazing way to finish the day especially in those cold nights. For those who prefer comfort, quite, and great service rather then super center location for the pics from the window- This is your place. Sign up to accor and get even better price from the already convenience price the hotel offers.

Dear Mr. Talya r., Thank you very much for taking time and sharing your experience with us during your stay at Novotel Bur Dubai - Healthcare City. We are very happy that you find our hotel and services up to your satisfaction and that we are your recommended hotel. Our hotel, Novotel Bur Dubai – Healthcare City, is well known for its comfortable rooms and most especially for the Personalized Guest Experience that we deliver for everyone. We appreciate your positive feedback and will share with our colleagues as well. Your comments will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you and your family again at Novotel Bur Dubai - Healthcare City. Sincerely, Yasser Ahmed l General Manager

Well Located

Customer review rating 5.0/5

Jonathan W. F. Families - 15/01/2021 Confirmed reviews ALL

Everything was just perfect and as per our convenience. Staff were very friendly especially Ms Amal on the reservation desk. Would definitely recommend this place and would surely visit again.

Dear Mr. Jonathan F., Thank you very much for taking time and sharing your experience with us during your stay at Novotel Bur Dubai - Healthcare City. We are very happy that you find our hotel and services up to your satisfaction and that our location suits your convenience. Our hotel, Novotel Bur Dubai – Healthcare City, is well known for its comfortable rooms and most especially for the Personalized Guest Experience that we deliver for everyone. And the appreciation you have for Amal and the rest of the team will give us the motivation to continue and keep on enhancing our services. We appreciate your positive feedback and will share with our colleagues as well. We look forward to welcoming you and your family again at Novotel Bur Dubai - Healthcare City. Sincerely, Yasser Ahmed l General Manager

Perfect location

Customer review rating 4.0/5

Ryan Solo - 14/01/2021 Confirmed reviews ALL

It was a great stay overall

Dear Mr. Ryan F., Thank you very much for taking the time to answer our Guest Satisfaction Survey and leaving us this Wonderful Rating, we are delighted that you enjoyed your stay with us. At Novotel Bur Dubai - Healthcare City, we strive to provide superior service experience to every guest; therefore your feedback is important to us. Once again thank you very much and we look forward to make you "Feel Welcome" again! Sincerely, Yasser Ahmed l General Manager

Comfortable stay

Customer review rating 4.5/5

Shaik M. Solo - 13/01/2021 Confirmed reviews ALL

Good staff over all reception and house keeping, guys at the food counter all were excellent

Dear Mr. M. S., Thank you very much for taking time and sharing your experience with us during your stay at Novotel Bur Dubai - Healthcare City. We are very happy that you find our hotel and services up to your satisfaction and that we are your recommended hotel. Our hotel, Novotel Bur Dubai – Healthcare City, is well known for its comfortable rooms and most especially for the Personalized Guest Experience that we deliver for everyone. We appreciate your positive feedback and will share with our colleagues especially Amal, James and Akshay. Your comments will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you and your family again at Novotel Bur Dubai - Healthcare City. Sincerely, Yasser Ahmed l General Manager

good hotel and kind staff.

Customer review rating 4.0/5

Anonymous Business - 13/01/2021 Confirmed reviews ALL

the staff are very helpful and hard working.

Dear Mr. Hicham N., Thank you very much for taking the time to answer our Guest Satisfaction Survey and leaving us this Wonderful Rating, we are delighted that you enjoyed your stay with us. At Novotel Bur Dubai - Healthcare City, we strive to provide superior service experience to every guest; therefore your feedback is important to us. Once again thank you very much and we look forward to make you "Feel Welcome" again! Sincerely, Yasser Ahmed l General Manager

Well located near metro, good value for price

Customer review rating 4.5/5

Andreas Solo - 13/01/2021 Confirmed reviews ALL

Well accessible, all available that is needed

Dear Mr. Andreas B., Thank you very much for taking time and sharing your experience with us during your stay at Novotel Bur Dubai - Healthcare City. We are very happy that you find our hotel and services up to your satisfaction and that our location suits your convenience. Our hotel, Novotel Bur Dubai – Healthcare City, is well known for its comfortable rooms and most especially for the Personalized Guest Experience that we deliver for everyone. We appreciate your positive feedback and will share with our colleagues as well. We look forward to welcoming you and your family again at Novotel Bur Dubai - Healthcare City. Sincerely, Yasser Ahmed l General Manager

Excellent Staff, Serene Environment, Beautiful Facility and rewarding overall

Customer review rating 5.0/5

A. A. Friends - 11/01/2021 Confirmed reviews ALL

Absolutely satisfied

Dear Mr. A. A., Thank you very much for taking the time to answer our Guest Satisfaction Survey and leaving us this Perfect Rating, we are delighted that you enjoyed your stay with us. At Novotel Bur Dubai - Healthcare City, we strive to provide superior service experience to every guest; therefore your feedback is important to us. Once again thank you very much and we look forward to make you "Feel Welcome" again! Sincerely, Yasser Ahmed l General Manager

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