ibis Melbourne Swanston Street Hotel 3 stars

Customer review rating 4.1/5 4,239 reviews
ibis Melbourne Swanston Street
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+ 17 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Located on Melbourne CBD fringe with easy access to city free tram zone.

  • Free Wi-Fi from the moment you walk in to the hotel.

  • Queen Victoria Market, Melbourne Museum and Melbourne University are all a short stroll away.

  • ibis Melbourne Hotel also features a 24 hour reception and an on-site laundrette.

  • With locally brewed Wonder Kafe coffee explore this beautiful city in true Melbournian style.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINE AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Babysitting on request
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Melbourne Swanston Street

609 Swanston Street
Carlton
3053
melbourne
australia

Check-in from 14h00

Check out up to 11h00

  • Tram stop No 4 on Swanston St :  Tram No:3a, 5, 6 Cnr Swanston St/Queensberry St

  • By plane

    TULLAMARINE AIRPORT At 21km / 13.05 miles - Shuttle paying

  • By train

    MELB CENTRAL At 0.8km / 0.5 miles

GPS :-37.804024, 144.963084

Our accommodations

Accessible room

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 14
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
Accessible room

Standard Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 14
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV

Our restaurants and bars

Wokks Thai Restaurant

Type of cuisine: null

Asian-Fusion food specialists in the heart of Carlton's university precinct. Cuisines include - Thai, Malaysian and Singaporean fusion delicacies

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ibis Melbourne Swanston Street B

Photo non contractuelle / Strictly non binding

Enjoy a drink or two at the hotel before you head-out to face the chilly winters of Melbourne. Managed by Wokks, the bar serves drinks from 5:00pm onwards daily until late.

Our guest reviews for
ibis Melbourne Swanston Street

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

4,239 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,076 reviews

Well located, comfortable bed, small rooms

Customer review rating 4.1/5

Kate Couples - 18/03/2020 Confirmed reviews ALL

Really good, perfect for what we needed as out all day so only needed a bed. Some storage space would be good as suitcase took up lots of space on the floor. Staff so nice and catered to needs. Cheap and well worth it.

Dear KATE A., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Great location

Customer review rating 4.1/5

Taylar Solo - 16/03/2020 Confirmed reviews ALL

I particularly liked the close location, within walking distance from free tram zones to get around the city via foot or tram. Ibis Swanston Street staff was friendly and engaging and what I especially appreciated was the ability to leave luggage stored before or after my room reservation. My room was comfortable and satisfactory to my requirements.

Dear TAYLAR W., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Well located friendly staff

Customer review rating 4.1/5

Alun Couples - 15/03/2020 Confirmed reviews ALL

A 2 night weekend get away in melbs. Well located as we wanted to join the Moomba festival, happy friendly staff, good sized as per budget room , nice an clean great breakfast in the wok... Not so good , view of a building site, an the bed pillows where a bit average... would stay again

Dear ALUN B., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Good stay but no TV

Customer review rating 4.1/5

Peter M. Business - 14/03/2020 Confirmed reviews ALL

I returned to Ibis Swanston Street for a brief city stay. Breakfasts were good as was bed bathroom and shower. However TV did not work second night after a lot of mucking around with remotes the problem was no power to the TV circuit so no TV it was too late to fix. Friendly and helpful staff.

Dear PETER M., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Well located

Customer review rating 4.1/5

Harry Families - 13/03/2020 Confirmed reviews ALL

Friendly staff but there is one thing I m not Happy about that is the room's floor was never vacum since day one till the last day which is 14 days later.

Dear Teng hong L., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Extremely small room, not even a cupboard.

Customer review rating 4.1/5

Anonymous Couples - 12/03/2020 Confirmed reviews ALL

Smallest rooms we have ever stayed in. A little far out of town, would have preferred to be in the free tram zone as we did a lot of walking back and forward. Disappointed that the breakfast was the same every day for all 5 days of our stay. Very happy that we were given a late checkout by the manager at no additional cost as it was quiet at the hotel and our flight was delayed. Disappointed that we were not going to be allowed an early check in without having to pay an additional charge, even though our room was ready. Luckily, when the receptionist checked, early check in was included in our package.

Dear KAREN L., Thank you for taking the time to tell us about your experience at the ibis Melbourne Swanston Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leigh Deguara Front Office Manager

Updated facilities & a terrific location

Customer review rating 4.1/5

Nathalie Couples - 11/03/2020 Confirmed reviews ALL

We thoroughly enjoyed our stay & can't wait to be back.

Dear Nathalie G., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Good for a night

Customer review rating 4.1/5

Carol Business - 11/03/2020 Confirmed reviews ALL

Nice hotel and friendly staff. Rooms are small so fine for a night or two.

Dear CAROL T., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Well located for what we needed in the city

Customer review rating 4.1/5

Michael M. Business - 09/03/2020 Confirmed reviews ALL

Very nice, loved the shower heaps of room and great shower head

Dear MICHAEL M., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location on CBD fringe

Customer review rating 4.1/5

Anonymous Couples - 09/03/2020 Confirmed reviews ALL

Great quiet location, friendly and helpful staff

Dear BRADLEY D., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Easy access to Melbourne city

Customer review rating 4.1/5

Pam H. Couples - 09/03/2020 Confirmed reviews ALL

All in all good all round.Booking easy, good price,easy access to city.Room bit small and very basic not even a wardrobe but there was a hanging rail.OK for short stays.

Dear PAMELA JOY H., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

good location

Customer review rating 4.1/5

Julia Families - 09/03/2020 Confirmed reviews ALL

The hotel is well situated to restaurants, trams etc. My only real complaint is that I booked parking, told the booking officer what kind of car (Prado), but had a hell of a job getting in and parked due to the small size and lack of space to manoeuvre within the car parking - very stressful! Please let people know that it is a challenge when it is full if they have a bigger car. The height wasn't the issue, it was getting around the corners and then trying to back in. Otherwise reasonably quiet, know what you are getting, bed was comfortable. I think the breakfast buffet is over priced though.

Dear LEAH M., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Customer review rating 4.1/5

Michelle Solo - 09/03/2020 Confirmed reviews ALL

The room was modern and clean, friendly helpful staff, public transport at the door, very good rates highly recommended.

Dear MICHELLE C., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

No view, privacy limited, tiny room

Customer review rating 4.1/5

Elan3 Business - 09/03/2020 Confirmed reviews ALL

I stayed in the Ibis for 8 nights. This Ibis is not a good choice for a business trip or study trip for that matter. The bedside table doubles as a study/work desk and also as the coffee bar. It is inconvenient to have one table that needs to fulfill 3 functions. I had to place the coffee tray above the bar fridge to be able to work at the bedside table. On two separate days my coffee mugs were not washed when my room was cleaned... When you stay a week in a hotel, you need a closet. A small one that has a door that can close. It is inconvenient to live out of a suitcase, but also not possible to hang a week's worth of dresses/cardigans/underwear/sleepwear/gym clothes etc. on the few hangers provided. The limited breakfast options and aloof kitchen staff were disappointing. What bothered me the most of my stay is the lack of privacy when opening the curtains. When the curtains are closed, the room is dark and depressing. When the curtains are open, the guests on the opposite side of the hotel can look straight into my room. I could not wait to check out and move to the AirBnB. After my stay at the Ibis on Bencoolen in Singapore, I was very much looking forward to my stay in Melbourne, but was disappointed.

Dear Elandri B., Thank you for taking the time to tell us about your experience at the ibis Melbourne Swanston Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.1/5

Anonymous Solo - 07/03/2020 Confirmed reviews ALL

I could hear running water during the night. It wasn't as quiet as I hoped it to be.

Dear DAVID K., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Well located

Customer review rating 4.1/5

Anonymous Couples - 07/03/2020 Confirmed reviews ALL

if got a chair and small table will be good

Dear HEAN CHIN C., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Undercided

TripAdvisor rating 4.0/5

Notle 07/03/2020 TripAdvisor review

For the typical Ibis, this isn't it, the first impressions is not great, a big panel missing in the entrance area, the bar at the front long closed up, the couches in the reception look like they belong in the tip. Great staff, room is small but works, although there is no place to hang anything but a few items. good bathroom, tram right out front that makes travel easy. The price we paid make it hard to criticize. The breakfast is very average.

Thank you for your review, We do hope to welcome you back in the future. Kindest Regards

Well located

Customer review rating 4.1/5

Kate Solo - 06/03/2020 Confirmed reviews ALL

Felt very safe

Dear KATRINA L., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

well located

Customer review rating 4.1/5

Pekha Solo - 03/03/2020 Confirmed reviews ALL

Very pleasant stay, friendly staff, clean and comfortable. It's just next to Urbanest - my daughter's hostel, very convenience for me, will stay there again for my next visit.

Dear PEKHA T., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager

Well located. Basic business hotel.

Customer review rating 4.1/5

Dmt Business - 02/03/2020 Confirmed reviews ALL

It has all the basic amenities but my room was next to some scaffolding and it could get noisy at certain times. But I had to get up early anyway so I was not affected. Location is excellent. Staff was helpful and lent me a power adaptor. No delicious food options within hotel but you can walk elsewhere to find some.

Dear DANIELA M., We very much appreciate your comments regarding your stay at the ibis Melbourne Swanston Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leigh Deguara Front Office Manager
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