Mercure Langkawi Pantai Cenang

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 861 件のレビュー

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Lot 2500 Jalan Pantai Cenang, Mukim Kedawang, Pulau Langkawi, 07000 Langkawi, Malaysia

説明

ホテルのその他の情報

  • The hotel is only walking distance from the famous Cenang Mall, public beach and night market.

  • It is within close proximity to famous local and international dining hot spots.

  • It offers easy access to Grab private hire services, taxis and vehicle rentals.

  • The hotel is within walking distance from Underwater World Langkawi.

  • The hotel offers convenient access to money changers, ATMs, pharmacies and Spa Treatment

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ホテル所在地

Mercure Langkawi Pantai Cenang

Lot 2500 Jalan Pantai Cenang, Mukim Kedawang, Pulau Langkawi
07000 Langkawi
Malaysia

GPS:6.29091, 99.72915

電話番号
ファックス +60 4-952 5889

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

RICE GARDEN

Savor local and international cuisine for breakfast, lunch and dinner at Rice Garden, our all-day dining restaurant. Enjoy steaks, Mee Rebus King Prawn, salad, sandwiches and satay prepared by our chefs at our interactive kitchens located on 3rd floor wit

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  861 件のレビュー

トリップアドバイザーの評価  4.0/5  123 件のレビュー

2024エクセレンス認証

Convenient location

トリップアドバイザーの評価 4.0/5

halfsolianosisters トリップアドバイザー認証口コミ

We stayed at this hotel courtesy of a contest win. We got the pool access room much to our delight. The room was spacious, clean and comfortable. The venue of the hotel is strategic with lots of eateries around and the Cenang beach just opposite the hotel. The spa in the hotel was also good. The one time welcome drink which lasts until the end of your stay was nice. Things that could be improved: - the reservation staff kept sending us various vouchers with different validity dates which was confusing - when we had to change rooms due to an Aircond problem, the front office staff could have rendered a bit more help in locating our new room, rather than just tell us to "follow the same way" when there was actually a shorter way - the breakfast options could be more varied; staff on duty to be more attentive for eg cleanliness of mugs and teaspoons, and replacing mugs when the tray is empty

Dear halfsolianosisters, Thank you so much for sharing your detailed review. We’re thrilled to hear that you had an enjoyable stay and that you loved the pool access room, as well as the convenient location near Cenang Beach. We’re also glad to hear you had a great experience with our spa and enjoyed the welcome drink throughout your stay. We truly appreciate your positive comments, and I also want to thank you for providing us with valuable insights into areas where we can improve. Here’s how we plan to address your feedback: Reservation Vouchers: We apologize for the confusion caused by the different validity dates of the vouchers you received. We will review our communication process to ensure clarity moving forward. Room Change Assistance: We’re sorry to hear that the staff did not provide sufficient assistance when you had to change rooms. We will remind our front office team to offer better guidance in these situations, ensuring guests are shown the best and most convenient routes. Breakfast Service: We appreciate your feedback about the breakfast options and the attention to cleanliness. We’ll work with our kitchen and restaurant teams to offer a more varied selection and ensure that our staff is attentive to the cleanliness of mugs and other items. Your feedback helps us improve, and we sincerely hope to have the opportunity to welcome you back for an even better experience. Please do not hesitate to contact me directly if there is anything further I can assist with. Warm regards, Hidayah Soberi Guest Experience Executive

Exceptional!

トリップアドバイザーの評価 5.0/5

Venture618602 Couples - トリップアドバイザー認証口コミ

We stayed here because our previous visit was excellent. We love the location, the great value, it has a gym, great pool and friendly service. They look after Accor members and that means a lot. The room we stayed in was amazing with views, coffee maker, fresh water, panoramic views, and a very good room attendant (Nabin Hazziq. A big thanks to all involved for making our stay memorable.

Dear Venture618602, Thank you so much for your kind and thoughtful feedback. We are thrilled to hear that your recent stay lived up to your previous great experience with us, and that you continue to enjoy our location, facilities, and service. We’re so glad you liked the panoramic views from your room and appreciated the coffee maker, fresh water, and other amenities. A special thank you for highlighting our room attendant, Nabin Hazziq—I will be sure to pass on your compliments to him and the entire team! As an Accor member, your satisfaction is incredibly important to us, and we’re so pleased that you felt well taken care of during your stay. We look forward to welcoming you back for another memorable visit! Warm regards, Hidayah Soberi Guest Experience Executive

We love the Mercure....but

トリップアドバイザーの評価 3.0/5

Navigator57039606128 ファミリー - トリップアドバイザー認証口コミ

We always stay at the mercure, but this stay was a let down, our room had an awaful smell and the bathroom flooded.

Dear Navigator57039606128, Thank you for sharing your feedback with us. We are truly sorry to hear that your recent stay did not meet the high standards we strive to provide, especially as you’ve been a loyal guest of Mercure. Please accept our sincere apologies for the unpleasant odor in your room and the issue with the bathroom flooding. These are certainly not the experiences we want our guests to have, and I completely understand your disappointment. We have already escalated these matters to our maintenance and housekeeping teams for immediate attention and resolution. Your feedback is incredibly valuable to us, and we will do everything we can to ensure that such issues do not occur again in the future. We genuinely hope you will give us another chance to restore your trust in our service. Please don’t hesitate to contact me directly if you’d like to discuss your experience further or if there’s anything else I can assist you with. Warm regards, Hidayah Soberi Guest Experience Executive

Best hotel

トリップアドバイザーの評価 5.0/5

GrandTour55458576346 トリップアドバイザー認証口コミ

Would definitely come back cause my family likes the hotel so much. Service is good and facilities is nice. Beach is very near to hotel. Shout out to all the front office department crew, housekeeping team which prepare my room, kitchen and restaurant service crew which prepare and serve us. Lastly shout out to athira and badrul from 99 island bar for good cocktail 🍸

Dear GrandTour55458576346, Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you and your family had such a great stay with us, and we truly appreciate your kind words. It’s fantastic to know that you enjoyed our service, facilities, and the proximity to the beach. We’re especially grateful for your shout-out to our amazing front office team, housekeeping, and kitchen and restaurant crew. I’ll be sure to pass along your compliments to everyone, including Athira and Badrul at the 99 Island Bar for their excellent cocktails! We are so happy that you felt well taken care of, and we look forward to welcoming you and your family back for another unforgettable stay! Warm regards, Hidayah Soberi Guest Experience Executive

Great Location, But Disappointing Breakfast

トリップアドバイザーの評価 3.0/5

Koh K トリップアドバイザー認証口コミ

I’ve visited Langkawi multiple times, but this was my first time staying at Mercure Hotel. I found the location to be ideal, just a 5-minute walk to Cenang Beach and Cenang Walk, making it very convenient for exploring the area. However, the room was quite standard, nothing exceptional compared to other hotels in the same category. The biggest letdown was the breakfast buffet, which offered very limited choices and was quite disappointing. It didn’t meet my expectations, especially for a hotel of this caliber.

Dear kohk147, Good Morning! Bonjour! Selamat Pagi!Thank you for taking the time to share your experience. We're glad you enjoyed our convenient location near Cenang Beach and Cenang Walk. We appreciate your feedback regarding the room and breakfast options, and we’re sorry to hear that they didn’t meet your expectations. Your comments are valuable, and we’ll use them to improve our offerings. We hope to have the opportunity to welcome you back for an even better stay in the future!

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。