Mercure Shanghai Hongqiao Airport 4 gwiazdki

I stayed at this hotel during a trade fair, when close proximity to the exhibition center was the main selection criterion. Unfortunately, this is not a real Mercure but a franchise managed by some local company.Usually I don't mention the decoration but my room was extremely dull and depressing. Beds were generally OK, so was the bathroom. The room was not clean, and expensive wood furniture was worn out a lot. The good point was that the bottled water and coffee/tea bags were supplied daily, which is important as the weather is hot even in September.The breakfast was expensive but neither varied nor tasty; it was a challenge to find some fresh vegetables or bakery, or something familiar to the European person.The metro station is a few minutes away from the hotel, but a ride to the center may take 40 minutes or more. Surroundings are not interesting (some airport facilities mostly), but you may walk a kilometer or two and dive into authentic Chinese life :)Generally, I would consider another hotel around, as this one is 2* at most.

To be clear, the ONLY advantage of this hotel is its location. For the rest, it is far below Accor standards... You are asked to pay your room upfront your arrival in a sense you feel guilty, dinner was bad experience, no smiles on employees’ faces and almost no English spoken ! My room was OK (I mean normal) but I was upgraded thanks to my Platinum status. However I had to switch off aircon because of noise.

I stayed at this hotel for 4 days, and it was quite painful!The rooms on level 6 are really nice, it's the customer service that lets it down!My original booking was for 2 nights, and I was being joined by a colleague the next day, and like with most business trips we didn't know if we were going to book for another night or not! Unfortunately we had to extend on 2 occasions. It really irritated me how I was chased every afternoon for my credit, which they already had on file and after I had already confirmed the reservation online previously! The final straw was when the turned off our access key when we returned to our room after an extremely long day!!!I am a platinum member and stay in accor hotels more than 60 days per year, and to be continually hounded was extremely annoying. I could have extended another 3 nights but chose to rebook elsewhere.

found as an accor hotel on the website - as a gold member - the expectations were allover not fulfilled cleanliness, air condition - friendliness and the promised hospitality were allover not like accor.found as an accor hotel on the website - as a gold member - the expectations were allover not fulfilled cleanliness, air condition - friendliness and the promised hospitality were allover not like accor.

The hotel did not give me my deserved breakfasts when I checked in. In spite of my showing my booking record clearly showing breakfasts were included. The floor manager declined my request with the excuse that headquarters had confirmed booking without breakfasts. After a couple of sessions of arguing, the manager promised me breakfasts while I was upset already. This bad experience outweighed the good location of the hotel which is just opposite the subway station of Line 10. During breakfast, the hot water dispenser machine was out of order for a couple of days. I had to ask for water from waiters specifically.

Highly recommend for travelers that use Hongqiao Airport T1 in particular. The subway station across the street is highly convenient. Hotel service is excellent, and the facilities are well kept and inviting. It would make my stay more enjoyable if there was at least one foreign English TV channel.