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Mercure Shanghai Hongqiao Airport 4 stars

TripAdvisor rating 3.5/5 102 reviews
Mercure Shanghai Hongqiao Airport
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Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac

Hotel location

Mercure Shanghai Hongqiao Airport

No 398 Kong Gang 1st Road
200335
shanghai
china

Tel: +862162682266

Fax: (+86)21/62680277

Contact email

Check-in from 12h00

Check out up to 12h00

  • BUS 807 BUS 806 BUS 941 :  

  • METRO L10 :   EXIT1

  • By plane

    HONGQIAOAIRPORT At 1km / 0 miles

  • By train

    HONGQIAO At 7.5km / 4.66 miles

GPS :31.193008, 121.348201

Our accommodations

Standard Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 22m²
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 25m²
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Superior Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 25m²
  • Views: Airport view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Deluxe Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 28m²
  • Views: Airport view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Privilege Room with King bed

  • Max. number of persons: 2
  • Area: From 28m²
  • Views: Airport view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Our restaurants and bars

RESTAURANT

Type of cuisine: International

For lunch and dinner we prepare set menus for different customers. Chinese and Western guests do have several options to facilitate themselves and do not need to wait a long time, especially business guests of the surrounding area who come dine over.

BAR

Photo non contractuelle / Strictly non binding

The Restaurant Bar will always offer guests coffee and tea until 10PM, in addition to some imported French red and white wines and classic cocktails. Guests can sit at the lobby bar to enjoy their relaxing time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 90 m²

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Shanghai Hongqiao Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,066 reviews

tripadvisor

TripAdvisor Rating 3.5/5

102 reviews

Not to recommend at all

TripAdvisor rating 3.5/5

DanielS22116 Business - 08/12/2019 TripAdvisor review

Check in Duration and Process too Long and unprofessional, language issues, the staff Needs to even use a Translation device. No dinner at the hotel Restaurant, just breakfast, room dirty, only bed comfort was ok, TV only 1 channel in English, theres just a Little shop next door to buy something or a Chinese Restaurant too. Even a IBIS hotel is much better than this one, will not recommend at all and for sure never book this again.

Satisfied with overall hospitality and support

Customer review rating 4.2/5

Vijay K. S. Business - 26/11/2019 Confirmed reviews ALL

All staff was friendly and co-operative. Room Was clean and tidy. Comfortable stay

Close to airport and Metro

Customer review rating 4.2/5

Artur Friends - 24/11/2019 Confirmed reviews ALL

Everything was fine except noise from the window.

Excellent

Customer review rating 4.2/5

Jessi Business - 22/11/2019 Confirmed reviews ALL

We can reach the hotel easily. The staffs are super. They're helpful and

good service, location

Customer review rating 4.2/5

Rocky Business - 08/11/2019 Confirmed reviews ALL

Just in front of Hongquiao airport terminal 1, it is very convenient location for who use the airport. But not many option for dinning. Beside the hotel or Terminal 1 (few choices only). The room was compact, but clean, new and good enough.

Dear terai h., We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ms

Customer review rating 4.2/5

Yasmine T. Business - 07/11/2019 Confirmed reviews ALL

The staff is friendly and helpful. Only drawback is the language barrier.

Dear g. guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

nice stay between flights

Customer review rating 4.2/5

Kapitolina Solo - 29/10/2019 Confirmed reviews ALL

everything was ok, the hotel is really close to the airport

Good staying

Customer review rating 4.2/5

Zhao Y. Business - 28/10/2019 Confirmed reviews ALL

I felt very sweet when I got the hotel in the midnight.The receptionist gave me considerate service.There are great facility and drinks in the room...

A nice stay

Customer review rating 4.2/5

Anonymous Business - 20/10/2019 Confirmed reviews ALL

A good location very near Hongqiao airport A nice service at the front desk However, the bigger shower head was not fixed (very loose) so it was very dangerous.

Dear yasuo t., We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Preferead hotel to stay

Customer review rating 4.2/5

Djonny Business - 19/10/2019 Confirmed reviews ALL

We are on busses trip, and chose this hotel die the closeness to airport, and other type of transport, help us easy to travel.

Dear g. guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

reasonable prices and not bad facilities considering the prices

Customer review rating 4.2/5

Chulho K. Business - 04/10/2019 Confirmed reviews ALL

Staying at this hotel is suitable for going back to korea or for going to north areas like Nantong , Jiangyin etc. And sometime we can get much discount prices

Dear K. c., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Hongqiao Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Full attentionn to the customer

Customer review rating 4.2/5

Cinzia Business - 01/10/2019 Confirmed reviews ALL

The hotel is sparkling clean, with a warm welcoming atmosphere. The good smell at the entrance, hot tea and lemon water at free service for customers let me feel welcomed and at home. I was able to leave my luggage during my 24 hour trip to Shaoxing and also leave an other luggage for the hours between my return to Shanghai and my departure to Europe. They also assisted me with an issue on my flight, always with a smile and showing real concern on my problems. The staff at the reception was really extremely helpful!

Dear gremno g., We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

PTC Asia director

Customer review rating 4.2/5

James Business - 26/09/2019 Confirmed reviews ALL

Ok , Hotel was fine .

Dear mackie j., We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It is situated at a convenient location near the airport and metro rail.

Customer review rating 4.2/5

Anonymous Solo - 21/09/2019 Confirmed reviews ALL

It was comfortable and conveniently located by the airport and metro rail. I chose the said hotel for that reason since what I need was to rest.

Dear g. guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not worth for money

Customer review rating 4.2/5

Gourav G. Business - 10/09/2019 Confirmed reviews ALL

It was so hot when i checked in and Air conditioner was not working properly in my entire 3 night stay ! Wifi just don’t work at all . There was no one to handle my luggage i took my luggage myself from Reception to room and room to reception !! Very poor service from this kind of chain hotels . Staff did not understand even basic english that became so tough for me to interact with them . Only person who helped me in hotel was MARISOL SALDANA . She helped me in each and everything . She was so co-operative and humble . She also helped me in exploring shanghai and interacting with hotel staff . I have never met someone like her in any hotel who take personal interest in helping their g. . Thanks to MARISOL SALDANA For each and everything and making my trip peaceful.

Dear gourav g., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Hongqiao Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

President

Customer review rating 4.2/5

X. W. Business - 23/08/2019 Confirmed reviews ALL

Comfortable!

Dear W. x., We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Joanna Yang, General Manager

Guest services staff are great

Customer review rating 4.2/5

J S. Business - 07/08/2019 Confirmed reviews ALL

The staff are knowledgeable and very friendly/receptive. Thanks for a great stay!

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Joanna Yang, General Manager

dr

Customer review rating 4.2/5

Anonymous Business - 05/08/2019 Confirmed reviews ALL

very near to airport, friendly staff

Dearguest, Warm greetings from the entire team here at Mercure Shanghai Hongqiao Airport. Thank you very much for staying with us recently. We always strive to offer the best possible service to our valued guests throughout their stay at our hotel. We are truly delighted to read you enjoyed your stay and liked our location in Shanghai. It would be our pleasure welcoming you here again should you ever return to this beautiful city. Best regards, Joanna Yang, General Manager

Good and less

TripAdvisor rating 3.5/5

Jean_MarieP457 Business - 12/07/2019 TripAdvisor review

Hotel not easy to find on some maps. Indeed at 21h: no bar open, no restaurant, no minibar in the room. But now they have at least a vending device in the lobby. Also there is a small market close by (left hand when you go out of hotel). There is a free shuttle bus between terminal 1 and 2 on the other side of the airport if you need. This is a few minutes walk. Rooms clean but black silicone seal at shower, and top shower not working. Rooms need renovation, old furnitures. Breakfast fine with french music and croissant, just the responsible lady had not customer friendliness as main topic. I will try somewhereelse next time.

Comfortable & Peaceful

Customer review rating 4.2/5

Taherali K. Business - 27/06/2019 Confirmed reviews ALL

It was great experience staying in your property...was feeling like home away from home.

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