The hotel is similar with another mercure hotel as accor member, the plus is you just cross the 10 meter road to reach the Metro Station (Terminal 1 Hongqiao airport). the minus is the hotel don't have room service, but they serve restaurant for breakfast, there is a restaurant near hotel serving chinese cuisine and also a mini market beside the hotel. over all, we satisfied staying there, as we stay only for trip to Hangzhou by high speed train, because the train station is next to the T2 domestic airport, and the hotel have a free shuttle bus to train station and terminal 2 airport

Check in Duration and Process too Long and unprofessional, language issues, the staff Needs to even use a Translation device. No dinner at the hotel Restaurant, just breakfast, room dirty, only bed comfort was ok, TV only 1 channel in English, theres just a Little shop next door to buy something or a Chinese Restaurant too. Even a IBIS hotel is much better than this one, will not recommend at all and for sure never book this again.

Hotel not easy to find on some maps. Indeed at 21h: no bar open, no restaurant, no minibar in the room. But now they have at least a vending device in the lobby. Also there is a small market close by (left hand when you go out of hotel). There is a free shuttle bus between terminal 1 and 2 on the other side of the airport if you need. This is a few minutes walk. Rooms clean but black silicone seal at shower, and top shower not working. Rooms need renovation, old furnitures. Breakfast fine with french music and croissant, just the responsible lady had not customer friendliness as main topic. I will try somewhereelse next time.

The hotel was ok. The beds were comfortable and everything was in its place, however, we had to go to reception to get an iron and ironing board (which was miniature sized). There was one tea bag, one coffee sachet and one sugar sachet. There was another half used sugar sachet there indicating that this was not checked prior to us checking in to the room. There was also no fridge in the room and we had to again go to reception and ask for milk for making of tea and coffee. The bathroom and shower was great. If fact all aspects of the room were good except for the couple of things that let it down.

I cannot understand why this hotel gets low reviews. IT IS AN AIRPORT HOTEL WHICH IS PRETTY CHEAP AND FIVE MINUTES WALK FROM T1. There are no restaurants nearby; but that it BECAUSE IT IS AT THE AIRPORT. Crazy. Nice comfortable rooms. Quiet. Good service at the front desk and good English spoken. If you have an early flight from T1 this is perfect. If you don't, then there's really no point in staying here. But that is its raison d'etre.