Mercure Shanghai Hongqiao Airport 4 stars

Everything was fine except noise from the window.

We can reach the hotel easily. The staffs are super. They're helpful and

Just in front of Hongquiao airport terminal 1, it is very convenient location for who use the airport. But not many option for dinning. Beside the hotel or Terminal 1 (few choices only). The room was compact, but clean, new and good enough.

The staff is friendly and helpful. Only drawback is the language barrier.

everything was ok, the hotel is really close to the airport

I felt very sweet when I got the hotel in the midnight.The receptionist gave me considerate service.There are great facility and drinks in the room...

A good location very near Hongqiao airport A nice service at the front desk However, the bigger shower head was not fixed (very loose) so it was very dangerous.

We are on busses trip, and chose this hotel die the closeness to airport, and other type of transport, help us easy to travel.

Staying at this hotel is suitable for going back to korea or for going to north areas like Nantong , Jiangyin etc. And sometime we can get much discount prices

The hotel is sparkling clean, with a warm welcoming atmosphere. The good smell at the entrance, hot tea and lemon water at free service for customers let me feel welcomed and at home. I was able to leave my luggage during my 24 hour trip to Shaoxing and also leave an other luggage for the hours between my return to Shanghai and my departure to Europe. They also assisted me with an issue on my flight, always with a smile and showing real concern on my problems. The staff at the reception was really extremely helpful!

Ok , Hotel was fine .

It was comfortable and conveniently located by the airport and metro rail. I chose the said hotel for that reason since what I need was to rest.

It was so hot when i checked in and Air conditioner was not working properly in my entire 3 night stay ! Wifi just don’t work at all . There was no one to handle my luggage i took my luggage myself from Reception to room and room to reception !! Very poor service from this kind of chain hotels . Staff did not understand even basic english that became so tough for me to interact with them . Only person who helped me in hotel was MARISOL SALDANA . She helped me in each and everything . She was so co-operative and humble . She also helped me in exploring shanghai and interacting with hotel staff . I have never met someone like her in any hotel who take personal interest in helping their g. . Thanks to MARISOL SALDANA For each and everything and making my trip peaceful.

Comfortable!

Hotel not easy to find on some maps. Indeed at 21h: no bar open, no restaurant, no minibar in the room. But now they have at least a vending device in the lobby. Also there is a small market close by (left hand when you go out of hotel). There is a free shuttle bus between terminal 1 and 2 on the other side of the airport if you need. This is a few minutes walk. Rooms clean but black silicone seal at shower, and top shower not working. Rooms need renovation, old furnitures. Breakfast fine with french music and croissant, just the responsible lady had not customer friendliness as main topic. I will try somewhereelse next time.