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Grand Hotel Palazzo Livorno - MGallery 5 estrelas

Classificação clientes Avis 4.1/5 779 comentários

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+ 18 Serviços

Extras do hotel

  • Vantagem 1

  • Vantagem 2

  • Vantagem 3

  • Advantage 4

Localização do hotel

Grand Hotel Palazzo Livorno - MGallery

Viale Italia 195
57127 livorno
itália

Tel: +390586260836

Fax: (+39)0586260836

Check-in a partir das 15h00

Check out até as 12h00

  • R1 :  1 VIALE ITALIA

  • De avião

    AEROPORTO DI PISA A 18 km / 11 milhas - Transporte pagamento

  • De avião

    GALILEO GALILEI A 20 km / 12 milhas

  • De carro

    LIVORNO CENTRO A 3 km / 1 milhas

  • De trem

    LIVORNO CENTRALE A 2 km / 1 milhas

  • De trem

    STAZIONE CENTRALE A 6 km / 3 milhas

GPS:43.533184, 10.302792

Serviços de hotéis

MASCAGNI RESTAURANT

Located on the top floor of the hotel with a charming sea view, the Mascagni Restaurant is the ideal setting in which to savor fine local and Italian dishes. Excellent produce and flair from our chef will leave you with great memories.

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Piscina
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Bar
  • Salas de reunião
Serviço de buffet
  • Um Restaurante
  • 2 Bares
  • Serviço de quartos
    • Lanches frios
    • Pratos quentes
Reuniões/Eventos
  • 6 Salas de reunião
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Serviços e equipamentos de hotel
  • Informações do hotel
    • 123 quartos
    • 6 quartos para pessoas com mobilidade reduzida
    • Sem quarto para famílias
    • Sem quarto comunicante
    • 123 quartos para não fumadores
    • 5 pisos
  • Idiomas falados no hotel
  • Serviços de lavanderia/manobrista
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Ar condicionado
    • Air Conditioning
  • Instalações para pessoas com mobilidade reduzida
  • Propriedade 100% para não fumantes
  • Porter
    • Porter
  • Concierge
    • Concierge
Acesso à acomodação
  • Traslado
    • AEROPORTO DI PISA Custo adicional
    • PSA Custo adicional
  • Estacionamento Custo adicional
    • On site
    • 38 vagas de estacionamento
    • Private
    • Parking opened 24/7
Bem-estar
  • External Pool - Seasonal Atualmente indisponível
    • Exterior
    • No local
  • Tuscany Wellness Custo adicional Atualmente indisponível
    • No local

Nossas acomodações

The rooms and suites at the Grand Hotel Palazzo MGallery by Sofitel take you back to a time when Livorno was an extremely popular seaside resort among European high society and traveling was a real art. Relax in unrivaled elegance after a day exploring Livorno. High ceilings, sumptuous furnishings and enchanting views are further enhanced with superb service, to ensure that you can enjoy absolute relaxation during your stay.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 6

  • Tamanho máximo: 153

  • Capacidade máxima: 160 pessoas

  • Capacidade máxima para banquete: 140 pessoas

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Avaliações dos nossos hóspedes para
Grand Hotel Palazzo Livorno - MGallery

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

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Classificação ALL 4.1/5

779 comentários

Classificação no TripAdvisor 4.0/5

1.077 comentários

If you want to pay for 5 star and get 3 star services this is the place for you!.

Classificação TripAdvisor 2.0/5

travelstyleandgrace 19/07/2021 Avaliação certificada TripAdvisor

We booked for a week stay in a Suite at Euro 510 a night. We left three days later. Services and especially housekeeping is non-existence. Even after complaining to the manager, they just don't give a dame. It's awful. Only thing they have is location and the palazzo is beautiful.

EXCELLENT

Classificação TripAdvisor 5.0/5

Discover341666 13/07/2020 Avaliação certificada TripAdvisor

After our initial disappointment, we queried whether the room we were given was a superior as per our booking. All website photos showed superior rooms with walk-in shower, necessary as I have knee problems. Our room had a small bathroom with shower over the bath. We were quickly and efficiently moved to a more suitable room and thoroughly enjoyed our stay. Staff were excellent.

Great relaxing stay in Livorno

Classificação TripAdvisor 5.0/5

Departure55184222927 Couples - 05/09/2019 Avaliação certificada TripAdvisor

The hotel is absolutely amazing and convenient doesn’t matter if staying for longer in Livorno or just to be in Livorno as a port to entrance Italy or sea travel to France. Hotel is located almost on the sea shore with nice promenade (pass busy road is necessary), 15 minutes by bus to the city center (bus stop is just nearby to the hotel entrance). Hotel is located in historical building which is a great oasis of quietness with the touch of luxury. The room was perfect (superior room) with enough space and great bathroom, breakfast perfect, parking place very convenient, very good restaurant & bar over open small swimming pool on the roof of building. All staff very attentive and helpful.

Dear Guest, thanks so much for your nice review. It has been a great pleasure to have you as a Guest in our hotel and we are glad to know that your stay was fine and that you appreciated our amenities. e hope and are looking forward have you again stayng in our hotel. Best regards. Fabio Cannucci Hotel Manager

Lovely view disinterested staff

Classificação TripAdvisor 2.0/5

Navigate47177877856 Couples - 18/06/2019 Avaliação certificada TripAdvisor

Beautiful location and lovely rooms, food in the restaurant was great but reception staff and general level of service was poor. Felt unwelcome and as if I was intruding when I asked for help with luggage. A real shame as with better management this place could be a gem

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards. Fabio Cannucci Hotel Manager

Good with some flaws

Classificação TripAdvisor 4.0/5

BartD_1970 Couples - 19/10/2018 Avaliação certificada TripAdvisor

Did not fully live up to my expectations, but not bad either.Location and staff service levels were very good.But room was in urgent need of a deepcleaning and new carpet as it was coming loose on several locations in the room, showing the concrete underneath.Also the door in the shower was missing, flooding the bathroom when showering.The room, apart from the above flaws, was nicely decorated with a nice balcony with fantastic sea view. And the bed was amasing giving us a comfortable good night's sleep. Also breakfast was very good.We did get a very interesting roomrate in the hotel, so all in all for the price paid, the price/quality was excellent. But wouldn't pay full price here for the quality offered.

Dear Guest, thanks so much for your nice review. It has been a great pleasure to have you as a Guest in our hotel and we are glad to know that your stay was fine and that you appreciated our amenities. e hope and are looking forward have you again stayng in our hotel. Best regards. Fabio Cannucci Hotel Manager

Poor service, unpleasant smell of drains and generally disappointing

Classificação TripAdvisor 2.0/5

DM75619 Couples - 30/08/2018 Avaliação certificada TripAdvisor

We stayed at Grand Hotel Palazzo for 1-night at the end of a trip to Italy. It was the one low point on an otherwise awesome trip. We picked the hotel due to proximity to Pisa airport and while it was an easy drive from the hotel to the airport everything else about the stay was generally disappointing. The service throughout was poor with lots of waiting for staff to do things, there was an unpleasant smell of drains on the 4th floor of the hotel where we were staying and the quality of the room (despite the fact we were given an upgrade to a junior suite) was not great. Breakfast was average, gaining access and exit to the car park was challenging and the bed was uncomfortable. Such a shame because the Grand Hotel itself is an impressive building that unfortunately has lost its grandeur.

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards. Fabio Cannucci Hotel Manage

One night stay in Livorno

Classificação TripAdvisor 3.0/5

936manuelm 02/08/2018 Avaliação certificada TripAdvisor

The hotel does not reflect its 5 star classification. The rooms are not properly cleaned, there is dust and cotton everywhere. On top, is not properly maintained! The door on the shower had one glass missing, the furniture is totally damaged, the floor seems from an horror movie with so many scratches. Only the location and breakfast was good. Really does not worth the price nor the 5 stars.

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards. Fabio Cannucci Hotel Manager

Great place to stay in Livorno

Classificação TripAdvisor 4.0/5

dnnic Couples - 22/06/2018 Avaliação certificada TripAdvisor

This was the perfect place to stay overnight in Livorno. We had an early morning ferry so spending the night in luxurious surroundings with a lovely breakfast was the best way to deal with an early morning departure. The staff were all very welcoming and helpful and the rooms were exactly as hoped.

Dear Guest, thanks so much for your nice review. It has been a great pleasure to have you as a Guest in our hotel and we are glad to know that your stay was fine and that you appreciated our amenities. e hope and are looking forward have you again stayng in our hotel. Best regards. Fabio Cannucci Hotel Manager

Good prestation globally but service could be improved

Classificação TripAdvisor 3.0/5

fkartit1 Couples - 30/05/2018 Avaliação certificada TripAdvisor

Stayed with my boyfriend in a classic room for 209euro in a classic room. Globally good experience, but too expensive for the service you get. Should definitely be considered as a 4 star hotel. + amenities of the hotel are very enjoyable with the swimming pool and the restaurant on top floor with see view. Nice room with beautiful marble bathroom, good choice in the mini bar. - The hotel is very expensive, if you don't get a room with see view I don't think it really worth it. The hotel is very picky on small things which didn't make you feel in a 5 star hotel at all: the hotel doesn't provide towels at the swimming pool, no shower gel available in the showers of the pool, couldn't provide a late check out at 3pm, we could use our welcome drink only for house wine and prosecco. It is still a nice place to go, but make sure you get a room with see view and not having too much service expectation.

Dear Guest, thanks so much for your nice review. It has been a great pleasure to have you as a Guest in our hotel and we are glad to know that your stay was fine and that you appreciated our amenities. e hope and are looking forward have you again stayng in our hotel. Best regards. Fabio Cannucci Hotel Manager

Awesome Palace Hotel

Classificação TripAdvisor 5.0/5

Julia M Couples - 16/05/2018 Avaliação certificada TripAdvisor

We loved our stay here, it was our begining of a honeymoon trip , and the employee were really really unforgettable and professionals. We had a lovely dinner and aperitivo. The suite 624 was great view, confortable room and sleeping quality.

Dear Guest, thanks so much for your nice review. It has been a great pleasure to have you as a Guest in our hotel and we are glad to know that your stay was fine and that you appreciated our amenities. e hope and are looking forward have you again stayng in our hotel. Best regards. Fabio Cannucci Hotel Manager

Beautiful Property

Classificação TripAdvisor 4.0/5

Jack R Family - 28/09/2017 Avaliação certificada TripAdvisor

Beautiful property on the Mediterranean Sea. Very comfortable rooms, bedding, and linens. Annoying lack of internet. Restaurant has beautiful views but food could use upgrading. Overall a very nice stay!

Dear Guest, thanks a lot for your review. I'm glad you did well and I hope you'll come and visit us again. We remain at your complete disposal. kindly regards,

Sofitel Livorno

Classificação TripAdvisor 2.0/5

annlO477MB Couples - 16/06/2017 Avaliação certificada TripAdvisor

We were very disssappointed. Room poor, food at dinner poor quality and unprofessional service, breakfast really bad, small offer and bad quality of products. The worst ; you have to pay 5 euros per towel for the swimming pool ( to pay, not a guarantee!) never seen!

Dear Guest, I'm sorry that you were not satisfied. The hotel is a historic, wonderful home, admired by everyone. Breakfast is served with fresh and home made products. The restaurant, renowned here in Livorno, is well attended by both hotel guests and local people. Each of us has personal standards and I'm sorry if ours are not right for yours. I hope you will come and visit us again. Greetings,

Not so MGallery!!!

Classificação TripAdvisor 2.0/5

Fatboyoz Couples - 11/06/2017 Avaliação certificada TripAdvisor

WiFi not working. Paint peeling off walls and cupboards. No robes. No slippers. No tissues. Certainly not up to the usual MGallery standard as experienced in other parts of the world. We reduced our stay from three to one night, and went elsewhere. However, the bedding, bed and towels were to the usual Accor standard.

Dear Guest, Wi fi is a service available and working here in the hotel and i'm sorry if you had any problems. I'm confident that if you decides to go back to see us it's all right. Will be welcome and do not hesitate to contact us, we are at your complete disposal. Best regards,

Definetely not a 5 star experience

Classificação TripAdvisor 3.0/5

mortenm587 Solo travel - 02/06/2017 Avaliação certificada TripAdvisor

I have previously stayed at a 4 star Novotel room, which was in better condition than this room at a 5 star Sofitel. The door to the bathroom could not close properly and the shower door frame was not properly sealed as there was a poodle of water in the opposite side of the door opening (it was quite evident that the hotel managers already knew about it since it had visible stains of white silicone sealant) Had them switch the kettle as it was very rusty on the bottom and the wall socket wasn't working. Bed was good. I did the finger in dust test and it is quite evident that the room is not perfectly cleaned for each new visitor as I swept my fingers around the door and window frame and my fingers were coated in dust. The breakfast was fine. The outside of the building is very nice.

Dear Guest, thank you for your review and I'm sorry if your stay was not perfect. Our rooms are always very clean, sorry if yours was not ok. The kettles have been bought all recently and it seems strange that your was rusty. Anyway, I've written down your notes and we will do our best to improve. Hope you will come and visit us again.

3 days shorth stay in Livorno

Classificação TripAdvisor 4.0/5

767ratiuc Business - 10/04/2017 Avaliação certificada TripAdvisor

It was a nice hotel in a location that was met my needs. The only issue that I was facing, is that the restaurant is not open till late night and also they have limited choices for room service menu for late hours.

Dear Guest, thanks for your review and I hope you come back and see us. The restaurant respects the specific times and I'm sorry if the room service service was not perfect. Best regards.

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