Grand Hotel Palazzo Livorno - MGallery 5 stars

Good for parking but the restaurant had very little for vegetarians. I hung out my request for breakfast but it was not picked up off my door even though I did tis at 9pm.

It was a pleasant stay. Good breakfast.

Due to issues with the shower, we have been upgraded to another room by Giulia. Her hospitality and help is much appreciated.

Facade of this hotel is beautiful but inside it's another story. No hot water for 2 days, maroon water, very few staffs... Let's start from the beginning, before our arrival I told them that I was allergic to feather and make sure nothing of the bed would be. They assure me they will take care of it. However when we arrive in our room, it was feather. We nicely call the reception, he said he can finally see the notes about feather and his system but couldn't do nothing as he was working alone in the hotel (it was 11pm). The receptionist help us by giving us 2 thin cotton covers to replace the overlay matress. He didn't help us to remove feather overlay mattress and redo our bed. The following day, we ask for help to find an overlay mattress as the bed are very uncomfortable... Very old mattress, with yellow stains everywhere... We can feel the base of bed. Unfortunetaly, they never came and we stay like this. So we had to dorm on very uncomfortable bed (and even with the overlay in feather, my wife try it and it wasn't confortable either). The soil of the shower was a plastic plate who was not stable at all, it was curvy because too old so I almost fall down... Hot water wasn't available the first night we arrive, we heard another client also complain, and the day after we also had to take a cold shower... It came back the day after, water was still a bit maroon.. Another day, we had wifi problem, it wasn't available for quite a long moment, especially when you have to work. Cleaning is not perfect... I had pictures and there is a lot of dust under the bed or in the corner. The breakfast wasn't either of 5 stars... I mean in 4 stars hotel, it's more diverse and quality is better.... At the Palazzo, you have a 4 hot dishes: cold eggs, bacon, sausage, potatoes (without any sauce) and green beens. Pastry are not really good. Also you have to spay for the spa 35 euros/pers. Even if you just want to have access to the swimming pool... It's the first time as a client of the hotel, I had to pay to go the swimming pool. And last but not least, the last night,they were hosting a student party on the ground.... Very loud music and drunk people... We could hear it from our room, the boom boom of the music. I'm young and love to go out, but i don't want to have a discotheque in my own bedroom. To conclude, you can feel the amazing vibe of the hotel, I'm sure it has been of 5 stars in the past, but it's not anymore... The hotel really need to be review and have some important improvement to stand as a 5 stars.

We fully enjoyed our visit at GH Palazzo Livorno. Staff was very kind, service attentive, SPA very enjoyable. Cant wait to return

My lost phone was handed over to hotel and same has been handed over to some unknown person with verification of his identity. The complaint has been raised, however, there is no follow up been done from hotel management and they seems to be very reluctant in providing support. Basis the communication seems that hotel staff might be involved in this.

Not up to my expectations. For a Grand Hotel you expect an excellent service and everything in pristine condition, this was not the case. There were not enough bellboys, housekeeping was not that good, at breakfast plates and glasses were missing. The service was not good enough. For a grand hotel I expect the employees to speak English very good no matter what country I am staying in.

The kitchen is not able to deal with simple room service menu requests. There are never any Room service menus in the room. There is no hotel guide brochure. The in room telephone has no number menu on it. There is no milk for tea.

Extremely professional staff and a great setting. Room accommodation was very clean and a great view of the ocean. Thank you for a very enjoyable stay.

Good breakfast Helpful staff Available parking Good wifi

Hot

The Grand Hotel Palazzo Livorno is an outstandingly well managed hotel.

The view, the food, the room, the staff, the city-all wonderful.

Extremely satisfying and the most beautiful views. Dinner was fantastic and the breakfast buffet was elaborate and delicious.

Such a beautiful palace, but , unfortunately, needs good supervision to maintenance, may be renovations in some areas, organisations and quality....