Grand Hotel Palazzo Livorno - MGallery 5 stars

Bit dissatisfied with the room we were given, small window to the ocean, photo’s on website are clearly photoshopped. Overall cleanliness of the room was bad, mold in the showers (changing the seals is not a big job and can be done relatively quickly) the tap was greasy(?) and so we had to clean it ourselves before using it. The breakfast was also very badly done. Nowhere in Italy have we been served such horrible coffee, which came long after our breakfast had been eaten. The buffet is nice and extensive, however people just crowded to it and didnt really stand in a line and wait to be served. Also, with a dining room with I would guess at least 100 people I would hope that more than one person would be serving. The location and service otherwise is very good though. Through a misunderstanding we had 2 seperate beds in our room at first, but by the time we came back in the evening this had been corrected to 1 double bed, fantastic! The location of your hotel on the beachfront was also good, although it was a pretty long walk to the centre of Livorno. Overall the hotel could have been better in a lot of small ways that are not so hard to fix. I think if these points are fixed, the hotel would indeed be a 5 star experience. Now, however, I wiuld not recommend this hotel at this price point.

excellent parking facilites, beautiful building, very comfortable bedroom with excellent bathroom. would have rated our stay as a 10, but let down by the restaurant. We would stay at the hotel again, but would eat elsewhere.

We habe been 5 nights in the Palazzo, and we have had a fantastic stay. Very friendly staff.

No Porter or valet parking facility on arrival ( assumed this was Covid related ) . Room excellent size and amenities but a bit tired , especially the bathroom ( too dark !) . Pool area not managed - with people blocking out beds for long periods of time while they were absent . Great dinner - menu choice, wine choice and food taste service sometimes slow . Breakfast - well managed and excellent choice and taste . Check out very efficient . Overall considering Covid very good overall experience !

U get what u pay but on the other hand don t expect a real 5 star hotel

Very friendly staff, clean hotel, nince amenities.

Very good for the room and the breakfast and the SPA area. For the Bar upside and the swimming pool it’s very small and the servers don’t smile and don’t take care of you if you don’t insist. They forget you are a customer.

First room offered had a ver bad sewer smell. Staff attempted to have us stay in the room and covered smell with perfume (2 attempts) Second room offered had a leaking airco. After complaining it was ‘fixed’. It took another complaint from me. This resulted in the staff to shut down the airco partially.

Overall it was good except the bathroom which was not in good condition .

Dirty. Dust everywhere

After our initial disappointment, we queried whether the room we were given was a superior as per our booking. All website photos showed superior rooms with walk-in shower, necessary as I have knee problems. Our room had a small bathroom with shower over the bath. We were quickly and efficiently moved to a more suitable room and thoroughly enjoyed our stay. Staff were excellent.

Excellent service in a great location

Despite being out of season, the Grand Palazzo welcomed us very warmly, even offering us a complimentary drink in their rooftop terrace bar and restaurant. Our suite was very comfortable, with a wonderful view of the sea and promenade. The bathroom included both bath and shower, and there is a coffee machine in the room. Safe parking is available in the courtyard outside. The rooftop terrace restaurant was friendly, and breakfast is generous, laid out in the main restaurant on the ground floor. This was not open for other meals during our stay. We would certainly use the hotel again - Livorno is a charming town with lots to see.

Overall a very good hotel, clean rooms, nice breakfast, friendly staff.

The hotel is absolutely amazing and convenient doesn’t matter if staying for longer in Livorno or just to be in Livorno as a port to entrance Italy or sea travel to France. Hotel is located almost on the sea shore with nice promenade (pass busy road is necessary), 15 minutes by bus to the city center (bus stop is just nearby to the hotel entrance). Hotel is located in historical building which is a great oasis of quietness with the touch of luxury. The room was perfect (superior room) with enough space and great bathroom, breakfast perfect, parking place very convenient, very good restaurant & bar over open small swimming pool on the roof of building. All staff very attentive and helpful.